5/5 Alana G. 9 months ago on Google
UPDATED:
The
manager
and
owner
reached
out
and
apologised
for
what
happened
and
promised
to
educate
their
staff
on
accessibility
laws.
Since
then
I
have
visited
multiple
times
with
and
without
my
service
dog
and
had
an
exceptional
experience
each
time.
I'm
happy
to
change
the
review
to
5
stars.
It's
rare
that
somewhere
promises
to
educate
staff
and
actually
follows
through.
Thank
you
for
that
❤️
I'll
start
by
saying
the
food
here
is
amazing.
I
have
come
here
every
Saturday
for
the
last
month
and
every
time
the
food
is
great.
However
we
went
today
and
the
undercover
seating
was
in
use.
We
went
to
eat
inside
and
the
staff
member
told
me
that
my
seeing
eye
dog
could
not
enter.
My
husband
tried
to
explain
that
he
is
a
service
dog
and
that's
its
illegal
to
discriminate
against
us.
The
staff
member
was
very
insistent
that
we
could
not
enter.
Eventually
after
some
back
and
forth
another
staff
member
called
out
to
let
us
in.
No
apology
was
given
and
it
felt
very
awkward
when
we
were
served,
not
treated
with
the
usual
friendliness.
This
has
really
soured
my
experience.
It
may
seem
like
a
small
thing,
and
we
were
allowed
in
eventually.
But
these
interactions
are
a
root
cause
for
social
isolation
in
people
with
disabilities.
It's
a
confrontation
that
says
"we
don't
care
about
being
accessible
to
you.
You
are
less
than"
It's
incredibly
frustrating
and
upsetting
to
still
be
having
these
confrontations.
And
it's
disappointing
when
you
think
you
have
found
a
great
place
to
eat.
Sorry
for
the
essay
but
I
think
you
need
to
educate
your
staff
on
accessibility
laws
and
how
not
to
make
your
customers
feel
unwelcome.