Clark Rubber Dandenong image

Clark Rubber Dandenong

Home improvement store Mattress store Bed shop Hot tub store Swimming pool supply store Rubber products supplier Foam rubber supplier

👍👍 I honestly can't understand some of the 'less than stellar' reviews for this business. I've been a long time customer of Clark Rubber Dandenong pool servicing and I cannot speak highly enough of Paul and the team. We would be absolutely lost without the expertise, honesty, reliability and care shown... People often mention service, customer, store, staff, pool, helpful, Clark, Dandenong,


Address

Shop 4A/55-67 Frankston - Dandenong Rd, Dandenong VIC 3175, Australia

Website

www.clarkrubber.com.au

Contact

+61 3 9793 9555

Rating on Google Maps

3.70 (38 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9 AM to 5 PM
  • Friday: 9 AM to 6 PM
  • Saturday: 9 AM to 5 PM
  • Sunday: 10 AM to 5 PM
  • Monday: 9 AM to 5 PM
  • Tuesday: 9 AM to 5 PM
  • Wednesday: 9 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: service (14) customer (11) store (10) staff (9) pool (8) helpful (7) Clark (6) Dandenong (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Peter M. 5 years ago on Google • 577 reviews
    Large chain of stores that deal in outdoor products such as pools, chairs and rubber type products. They have an online store with in store pickup. Large number of staff to help you make a purchase. Disabled parking. Access for wheel chairs. Not sure if there are rest rooms available.
    1 person found this review helpful 👍

  • 5/5 Judy C. 4 years ago on Google
    I honestly can't understand some of the 'less than stellar' reviews for this business. I've been a long time customer of Clark Rubber Dandenong pool servicing and I cannot speak highly enough of Paul and the team. We would be absolutely lost without the expertise, honesty, reliability and care shown to our family by the team at Clark Rubber Dandenong. We've always been able to depend on them and that’s a rarity these days. They've always gone the extra mile for us. You could not go wrong.
    2 people found this review helpful 👍

  • 1/5 Nalin B. 7 years ago on Google
    Worst experience I had. The staff doesn't seem to be trained to serve well at all. I just had to spend approximately half and hour to buy a piece or clear vinyl sheet even with my help to measure it and cut properly. The guy Nathen (as he said) I was served from doesn't seem to have any sense of customer satisfaction and doesn't seem like he's been assisted by managers or senior employees. Once I've been in their Nunawading branch and received the best service which took me to the Dandenong branch hoping they maintain the same standard of customer service. Disappointing, never going back there.
    2 people found this review helpful 👍

  • 1/5 Amy �. 1 year ago on Google • 71 reviews
    Horrible customer service, do not recommend.. Stood in the store for 30mins waiting to be served and there was only 2 staff and 2 customers, I didn't get asked if I need anything I tried to politely interrupt both staff and they rudely turned their backs, then a young girl was available so I said I have a click and collect she completely ignored me and walked off! Finally, an older lady got my order but didn't even give the receipt and couldn't care less. I wasted a good 1hour in this store to come out with something I had already paid for and arranged a pick up. I will not return.
    1 person found this review helpful 👍

  • 5/5 Lauren H. 8 months ago on Google • 4 reviews
    Absolutely amazing service. Super knowledgeable, friendly and even measured and helped fit the mat in our ute. Thank you so much for the fantastic service!
    1 person found this review helpful 👍

  • 5/5 Dion W. 3 years ago on Google
    Very helpful staff, we'll set out and great for price
    1 person found this review helpful 👍

  • 5/5 Glenda L. 6 years ago on Google
    I brought my wife and I some floating devices (a flamingo and peacock) and they are just fabulous. Look great in our pool and can definitely recommend. I went back to purchase an electric pump and they were very helpful, although I wish I remembered to get it the first time!
    1 person found this review helpful 👍

  • 1/5 Darren E. 1 year ago on Google • 50 reviews
    Was paying for them to look after our pool on a regular basis. They always did a great job until they suddenly stopped coming. Fast forward 6 months and they realised they'd forgotten us and came out and sorted us out again. Unfortunately that was in September and the pool is now going green. Your service tech said he would come out before Xmas which didn't happen and he rarely shows up when he says he'll come. I will seek alternate support for our pool from here on.

  • 1/5 Ben B. 10 months ago on Google • 26 reviews
    Will NEVER COME HERE AGAIN. DO NOT TRUST THEM WITH YOUR EMAIL!!! Bought some stuff from here for my factory. They offered to email me the receipt. Gave em my email and did NOT get a copy of the receipt. i did however get added to their newsletter even though i never agreed nor wanted to. Frankly that is unforgivable. Had they at least bothered to send me the receipt then maybe id be okay with it. But no, they took my email down, did not honour their promise (which was the ONLY reason i gave them my email) and started sending me junk mail. These liars have lost my business for good. DO NOT TRUST THEM

  • 1/5 Shantell S. 2 years ago on Google • 16 reviews
    disgusting customer service - diane is a rude cow - assumed i knew nothing about business and distespected me infront of other customers when i was nothing but calm and polite --- didnt appreaciate being lied to either - told she would price match if in stock and when i came to do that got rude and nasty with me ... have contacted the ACCC and consumer affairs about yhe price gouging also ... u cant charge dbl for something cause somewere else is out of stock! Dianne needs a really big reality check when it comes to talking to people - especially customers with young children that hear the way she speaks - she also needs to stop assuming things about people when she doesnt know them - i know more than people would assume about "business" and her assumption was uncalled for! if i could rate a zero I WOULD ! ... worst place ever and discusting customer service!

  • 5/5 Blake C. 11 months ago on Google • 14 reviews
    Perfect spot for all things foam,rubber & Pool care. The staff are extremely helpful and friendly they helped me with exactly what I need with cutting my foam to the perfect shape. Highly recommended this store. ⭐️⭐️⭐️⭐️⭐️

  • 1/5 Carrie A. 6 months ago on Google • 11 reviews
    Person at Dandenong store, sounded like a 10 yr old answering the phone, couldn't wait to hang up, why is the Person employed there?? Not helpful in one bit and is losing Clark rubber customers by this and sales!! Answer my questions probably please, kid behaviour!! Was all l got.

  • 5/5 Adrienne W. 1 year ago on Google • 10 reviews
    Diane really took the time to really answer all my questions and helped me understand a lot that was 'out of my depth'. She deserves 10 stars- will definitely be back!

  • 5/5 Glen B. 3 years ago on Google
    Great store this one , they have everything & the staff are great !

  • 1/5 Isaq Hazara (Lucky p. 1 year ago on Google
    Call for some inquiries regarding pools parts and the lady has no experience and I try to explain for her that I’m giving you the size of the parts that I’m looking for and please have a look in the shop if you guys have this item and she replied that she’s not gonna do that

  • 1/5 Samin ul H. 2 years ago on Google
    Terrible customer service DIANE is rude as never thought someone can be that rude with customer, my first time going for water test as i just got the house recently don’t know much about it, was trying ask for her help she was acting like she don’t know nothing worst customer service will never walk in to that store no more cause of her Unprofessional

  • 5/5 Eddie L. 2 years ago on Google
    After being rejected by Frankston Clark Rubber "Too busy, come back" x2 - I drove to Dandy and was served straight away by a really funny staff member, she helped measure my boot for a mattress and cut it to fit in no time at all. Great service and happy I went there!

  • 5/5 vida d. 1 year ago on Google
    Spoke with a genuinely helpful person called Adele who followed up and sorted everything out, for which I'm very grateful. 11/10 somebody give her a raise.

  • 5/5 Deeanna N. 4 years ago on Google
    Paul ,Nicole and the team have always looked after me for pool maintance the service her is 100% always there to help nothing is of any trouble. Well done Clark Rubber Dandenong keep up the awesome work.

  • 4/5 leigh d. 5 years ago on Google
    Handy place but expensive but all Australia made got what I needed staff very helpful

  • 5/5 Clinton De P. 3 years ago on Google
    Wasn't able to enter the store due to Covid-19 restrictions. But was able to get my enquiry answered by an employee that was handling click and collect orders

  • 5/5 farmers f. 3 years ago on Google
    "Excellent customer service. Staff was friendly and helped me out with necessary products I needed for my pool. Explained things in a good and comprehensive manner."

  • 5/5 zoot b. 3 months ago on Google • 1 review New
    I recently purchased a foam mattress from Clark Rubber in Dandenong. The customer service from aryan was exceptional. He was so helpful and patient with me, and I am very happy with my mattress. Highly recommend this store.
    1 person found this review helpful 👍

  • 1/5 Christian A. 8 months ago on Google • 2 reviews
    Website says they open at 10 am Sunday’s. Store front says 10 am. I was there until 10.15 am. No one was there and the phone number just rang out. I won’t be going back again. My Pool testing and all pool supplies will be purchased from somewhere else now


Call +61 3 9793 9555 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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