I helped this hospital to try to save a stray cat, which was run over and needed urgent surgery for an inguinal hernia. The budget given was high, taking into account that the animal did not belong to me, but when it came time to pay that amount increased fivefold. I left a paycheck at this hospital. After the surgery, the animal had a fever and necrosis on the tongue, without eating or drinking, they intended to operate once again, placing a tube to feed it, which was equivalent to another 500eur (another salary) and with no certainty of its salvation. . My sensitivity about this hospital is that they focused on the gain that the animal could provide and not on its health. I hated it. Membership discounts are a kind of…scam. The cat got away, thanks to another clinic and I breathe a sigh of relief, as my investment was not in vain and today, we share the same home.

I took a 10-month-old kitten to this hospital because he was prostrate. They said it was a behavioral situation, and prescribed vitamins - the typical "improvement, which is neither good nor harmful", to silence the customer and not upset him any more. At our insistence, they performed blood tests. Then altered kidney markers appeared, and they already recommended the kitten stay in the hospital for two days. They took advantage of the pandemic to not even let the owners enter except to make payments. We don't see what's going on or how they treat the animals. They call twice a day to give feedback on the animal's condition, but never fail to give feedback on the continuous increase in the bill and the need to always make payment immediately. Which we evidently did. However, they tried to demand everything they could in terms of therapy without having any idea of ​​what was going on, completely neglecting the diagnosis. 48 hours later, without understanding what was happening, they just said that he should stay another 48 hours to continue the serum. Very suspicious, we took the kitten out of this "hospital" and took it to a clinic much further away, but with completely different treatment, and by experienced veterinarians. Interestingly, the clinic was much cheaper than this pseudo hospital, even paying the "member" annual fee (another way of capitalizing through subscriptions, even with an above-average price list for members). The purpose of this site, disguised as "solidarity", is simply to do everything possible by squeezing the owners' wallets, withdrawing as much money as possible and completely neglecting the well-being of the animals (perhaps, also because they don't know any better). And they still use the cheapest labor they can find in order to maximize profits. I added that I managed to take a photo of just one of the paws, which I attach to the comment showing what they did to it. I didn't see anyone in this hospital who considered themselves to be over 30 years old, implying that it is made up only of recent graduates, kids without any supervision where they carry out their experiments and learning on our animals. I feel robbed, defrauded, and what's worse, my cat is unrecognizable, sad, physically and psychologically traumatized, he doesn't eat, he stops meowing, he is distant and staggering due to the way his paws were pricked to extract blood and place the catheter. I will continue treatment at the other clinic, and this place is one I will never return to again. Your actions, in addition to being negligent, were criminal! I will never put my animals there again and I don't recommend it to anyone! Edit: interestingly, in a conversation with a neighbor about what happened with my kitten in this institution, she mentioned a very similar situation, a few years old, in the same place with her dog. Edit2: (in response to the "hospital's" response): I'm not referring to perceptions but to facts, I also have all the documentation to support what I describe, from the vague reports, to the first invoice for vitamins, and its cancellation, When at our insistence, they carried out the analyzes that detected that there was a problem, even though they had no idea what it was. If you love your animal and want it to be well, stay away from this place.

(Translated by Google) I paid at least €90 for consultation plus medication. I went to this clinic to have my cat properly medicated for asthma, I became a partner on the same day, and I started to give the medication, after a week, they called to go to a reassessment appointment that would be chargeable and I I said that the doctor said that revaluation consultations are free and that the treatment did not change the cat's symptoms, and that she was very disappointed that once again my cat was used for experiments, and that once again I would have to pay for consultations and more consultations until they found out which medication was the one that really worked for their asthma. The receptionist reacted in a very aggressive and rude way, insinuated that I was the irresponsible owner when I said I didn't want to pay for appointments every month in vain, she even said that if I didn't have money it wasn't worth having a cat, she started talking loudly as if it were normal to pay so much and the animal was exactly the same, I said I wanted my partner money back because I was no longer interested in returning. It was more of a fraudulent clinic... SERIOUSLY make a client pay for more and more consultations and in each of them give a different medication until you find one that works???? After a month of medication, I called the clinic again and the receptionist said that I was rude on the phone and that I couldn't go back to the clinic, basically I became a partner, my cat took a month of medication in vain and I was scammed 😅, I add that the day I was at the clinic I asked the receptionist to see if my cats were up to date with the vaccine, she said no and that as I had missed a vaccine, now my cat would have to take the three doses within three months as if you were a baby. I confirmed with the doctor and she disagreed and said that it was not necessary to give the vaccine and that everything was up to date. STOP HIRING PEOPLE WHO DON'T LIKE ANIMALS!!! Another clinic where protecting money is more important than keeping the client satisfied and the animals healthy. I am saddened by the number of vets who see animals as money-making machines. (Original) Paguei pelo menos 90€ em consulta mais medicamentos. Dirigi-me a esta clínica para medicarem corretamente a minha gata para a asma, tornei-me sócia no mesmo dia, e comecei a dar a medicação, depois de uma semana, ligaram para ir a uma consulta de reavaliação que seria a cobrar e eu falei que a doutora disse que consultas de reavaliação não são cobradas e que o tratamento não mudou os sintomas da gata, e que estava muito desiludida de que uma vez mais usaram a minha gata para experimentos, e que mais uma vez eu teria que pagar consultas e mais consultas até descobrirem que medicação era a que realmente funcionava para a asma. A rececionista reagiu de forma muito agressiva e mal educada, insinuou que eu era a dona irresponsável quando eu disse que não queria pagar consultas todos os meses em vão, chegou mesmo a dizer que se não tenho dinheiro não valia a pena ter um gato, começou a falar alto como se fosse normal pagar tanto e o animal estar exatamente na mesma, eu falei que queria o meu dinheiro de sócia de volta porque já não tinha interesse em voltar. Era mais uma clínica burlenta... SÉRIO fazer um cliente pagar mais e mais consultas e em cada uma delas darem uma medicação diferente até encontrar uma que resulte???? Depois de um mês de medicação, voltei a ligar para a clínica e a rececionista disse que eu é que eu fui rude ao telefone e que não poderia voltar a clínica, basicamente tornei-me sócia, a minha gata tomou um mês de medicamentos em vão e fui burlada 😅, acrescento que ao dia em que estive na clínica pedi a rececionista para ver se os meus gatos estavam com a vacina em dia, ela falou que não e que como eu tinha deixado uma vacina passar, agora a minha gata teria que levar as três doses dentro de três meses como se fosse bebé. Eu confirmei com a doutora e esta discordou e disse que não era necessário dar vacina e que estava tudo em dia. PAREM DE CONTRATAR PESSOAS QUE NÃO GOSTAM DE ANIMAIS!!! Mais uma clínica em que proteger o dinheiro é mais importante que deixar o cliente satisfeito e os animais saudáveis. Sinto trsiteza na quantidade de veterinários que vêem os animais como máquina de fazer dinheiro.

I'm unemployed, I asked for help yesterday morning to help my cat who was very sick, they refused because they didn't have money. And you say, that there is a solidarity part, for those who cannot pay, fraudsters

Unfortunately, there had already been a criticism, but it was a misunderstanding. My little Flash, just 1 and a half months old, was unresponsive, we immediately took him to the hospital where our baby was taken to help him. They did not administer any medication or perform any tests without me or Flash's daddy giving consent. All the deceptions were done, people who really love animals! In this case, I didn't think it was expensive, but it is clear that there are moments in our lives when there are no amounts of €300 or €400, but unfortunately it is not the veterinarians who are to blame but our government. Anyway, all to say that my baby was really, really well looked after and I even received some photos to see how he was doing! 5☆ because I can't give more! Thank you for your attention to Flash and also to us dads who were desperate. Thank you for everything to the beautiful professionals who were extremely attentive to both our baby and us. 🐶🐾❤🙏🏽👏🏽

Nothing bad to say about the care provided. But these were paid in gold. In two visits to the clinic, the first trip cost around 400 euros for two animals and the other almost 200 euros. Absolutely expensive prices and it was with a discount for becoming a member. Animal was not even operated on. After reporting dissatisfaction to the clinic's management, I got the idea of ​​what is being said here and the criticism from people talking about the monetary interest is real. Good vets, but the care was completely absurdly paid. I do not recommend. I do not want to go back. I stopped believing in certain animal causes, they will only be for some and not for all. I stopped believing in certain associations, including SOS AMIMAL, because the money factor is very important and is not for everyone's budget. Unfortunately, I now understand the criticisms previously mentioned. I feel like I was exploited and I remembered the robbery of the woods. Taking some to give to others, what happened is regrettable.

(Translated by Google) Terrible! They just try to withdraw money from customers. Claiming better prices to members. Fortunately, I didn't continue the neutering of my dog ​​in that hospital because the prices weren't fixed and, on top of that, they tried to charge an even higher amount than what they had said. In addition to having taken blood from my dog ​​without permission. And I couldn't even enter for the consultation. I asked for the complaints book and it was full. I gave up and made a complaint online to the order of the veterinarians. Unfortunately, and from all the comments I see around here, the situations are not resolved and it remains open and earning money on account of the publicity that the associated public figures do and that perhaps unknowingly convey a false image of that hospital. I DON'T RECOMMEND IT TO ANYONE! (Original) Péssimo! Só tentam sacar dinheiro aos clientes. Alegando melhores preços aos associados. Felizmente não prossegui a castração do meu cão nesse hospital porque os preços não estavam tabelados e ainda por cima no próprio dia tentaram cobrar um valor ainda maior que o que tinham dito. Para além de terem tirado sangue ao meu cão sem autorização. E nem para a consulta pude entrar. Pedi o livro de reclamações e estava cheio. Desisti e fiz queixa online à ordem dos médicos veterinários. Infelizmente e pelos comentários todos que vejo por aqui, as situações não se resolvem e aquilo continua aberto e a ganhar dinheiro à conta da publicidade que as figuras públicas associadas fazem e que se calhar sem saber passam uma falsa imagem daquele hospital. NÃO RECOMENDO A NINGUÉM!

N

Thank you for your work!

I'm glad I read the comments written here, because I currently have a very sick dog, and 3 other elderly animals and I was about to go to that hospital with him today. But don't even think about it, and now I suggest that all injured parties make this situation public, which is quite serious. Or get together and file a lawsuit in court. Because they will be saving many other animals and the wallets of people who often save to have them for their animals. Well done everyone and thanks for letting us know.

Very expensive service and they only want to sell their products, the dog has a urinary infection, they sold the pills on account for 4 days and when I called to repeat the medication that had had no effect they said I needed to make another appointment, just to invoice because through From the analyzes they carried out, they knew exactly what was needed

Falta de capacidade de diagnóstico, não excluem qualquer exame ou análises no valor de um ordenado, o que indica claramente falta de experiência, para no final do dia dizerem que não está nada de errado mas no entanto é melhor voltar no dia seguinte, para mais um valor absurdo. Abuso total de valores, em 30 anos com animais, é o espaço que mais cobra, em relação a outros que fazem um diagnóstico pretinente e faseado, e com empatia em relação a cada situação. Foi a segunda vez e a ultima.

(Translated by Google) If you love your animal and want it well, I suggest another clinic. In addition to always charging more than expected and pushing things for nothing to make you spend more money, they still invent diseases in animals. Doctors don't communicate. One says one thing, the next day another will say another. There are many better clinics, cheaper and more helpful than this one where they charge everything blindly. Miserable. (Original) Se tem amor ao seu animal e lhe quer bem, sugiro outra clinica. Para além de cobrarem sempre a mais do que o previsto e de empurrarem coisas à toa para que gaste mais dinheiro, ainda inventam doenças nos animais. Os médicos não comunicam. Um diz uma coisa, no outro dia outro dirá outra. Há muitos melhores clinicas, mais baratas e mais prestáveis do que esta onde cobram tudo às cegas. Miseráveis.

I advise everyone who wants to avoid animal suffering and access treatment to avoid this hospital. Unfortunately, at the time of these events, I was still too young to understand the concept of professional incompetence, but I hope I can help those who still have time. My cat had worrying daily symptoms. Shortness of breath, tiredness, “attacks” in which he remained immobile and seemed unable to breathe for long seconds. I picked her up and took her to the hospital. Diagnosis? I “was making the cat nervous”. I “was stressed”, and the cat “got it from me”. I returned home. All the symptoms returned, more and more frequently. I went back there. I went back there too many times. I paid for consultations only to continue to be insulted in every way. Ignored. Accused of causing a problem. I thought the doctors must have been more right than me. They're the ones who should know. Nothing more than auscultation was ever done. At one point the founder of the hospital says to me “I should take you to the admissions room to see what a sick cat is like.” Eventually I decided to film one of the attacks, and it was only then that they deigned to suggest doing an X-ray, which immediately confirmed that the cat was suffering from asthma. Suddenly we had a “big problem” that required permanent treatment with inhalers and, in her case, even cortisone injections. Competence: 0. So many times I went to ask for help, and every time they preferred to insult me ​​and call me an exaggerated crazy person rather than do a simple basic diagnostic exam 🫠 Then came the time to neuter the cat, suggested by the hospital. She was taken to surgery. After all, there was no uterus. But they also couldn't see that before the procedure, which I still had to pay for because anesthesia had already been given.

(Translated by Google) This clinic is an NGO, which does not pay taxes and can use public and private donations. Whoever signs up as a member does not have any advantage because even with the discounts the values ​​are equivalent to a private clinical QQ with the aggravating factor that the members are not summoned to the general meetings nor do they have access to the respective statutes. (Original) Está clínica é uma ONG, que não paga impostos e pode recorrer aos donativos públicos e privados. Quem se inscreve como sócio não tem QQ vantagem porq mesmo com os descontos os valores são equivalentes a uma QQ clínica particular com a agravante que os sócios não são convocados para as assembleias gerais nem tão pouco teem acesso aos respectivos estatutos.

Where they take the most loving care of my girl and have already saved her life

CUIDADO COM ESTES MERCENARIOS!!! Resumindo muito, fui la uma vez com a minha gatinha, fiz o seguro que me aconselharam fazer para nao pagar o dobro do preço da consulta. Que mesmo com o desconto de sócio nao foi nada barata. Estranho para uma "non-profit", mas bem. Voltei la noutra ocasião, durante a pandemia, logo nao foi possivel acompanhar o gatinho dentro da clínica, mas tinha dito que queria apenas um check up e vacina. Saiu-me de la com um chip nao solicitado, e como é normal, fui cobrado por isso. Não voltei la durante um bom tempo por motivos obvios. Mais recentemente, porque é das xlinicas mais perto de casa, liguei para marcar nova consulta. Desta vez, para nao pagar o valor absurdo da consulta sem o desconto de sócio, tinha que renovar a subscricao, que consiste em pagar os três anos que nao usufrui (nem paguei obviamente). Aproveitam-se bem daqueles que se preocupam com os seus animais, e se forem quesrionados, querem dar sempre a entender que a culpa é nossa por nao lermos o "contrato" ou porque não temos dinheiro para cuidar dos nossos bichos, como ja vi aqui noutras reclamações. A Evita

Fiquei estupefacta com tanta critica negativa ao SOS Animal. Tenho sido socia e utente primeiro com 2 animais e mais tarde com mais uma gatinha que adotei no proprio SOS de nome Barika. Sempre todos eles, sem excecao foram muito bem tratados com medicação adequada quando houve problemas que foram resolvidos sem necessidade de recorrer a outros locais. Só tenho a dizer bem e a aconselhar esta instituicao. Bem hajam pelo trabalho realizado e que continuem cada vez melhor e muito sucesso, pois dele dependem muitos animais.

(Translated by Google) It was certainly the first veterinary clinic in which we found professionals specialized in various areas of animal health and in which animals of species normally exploited for human consumption are seen and treated with the same respect and attention as any other pet animal. We found a professionalism and attention that we rarely see in animal species used in livestock. We arrived with an urgent situation and the little pig we took was seen and treated immediately despite not having an appointment. We can only thank you for everything, and guarantee that we will come back, because for the first time we saw people who treat these animals with the humanism and respect they deserve. We can only recommend. Thanks for your work and help. (Original) Foi certamente a primeira clinica veterinária em que encontrámos profissionais especializados em várias áreas da saúde animal e em que animais de espécies normalmente exploradas para consumo humano são vistos e tratados com o mesmo respeito e atenção que qualquer outro animal de companhia. Encontrámos um profissionalismo e atenção que raramente vemos em espécies de animais usados na pecuária. Chegámos com uma situação urgente e o porquinho que levámos foi visto e tratado de imediato apesar de não termos marcação. Só vos podemos agradecer por tudo, e garantir que iremos voltar, porque pela primeira vez vimos pessoas que tratam estes animais com o humanismo e respeito que eles merecem. Só podemos recomendar. Obrigada pelo vosso trabalho e ajuda.

Atenção! Cobram um Balúrdio por diagnóstico mesmo sendo socio.O meu cão de 12 anos teve um abscesso dentário (pela 2ª em 3anos) e desloquei-me à clínica de urgência para passarem a medicação. Além de não darem medicação sem análises, nem raio x, o Dr. Só de olhar colocou logo a hipótese de ser um tumor.🤦🏻‍♀️ Quando recusei o raio x, (porque já tinha passado pelo mesmo e não achei necessidade de o fazer) passaram logo os medicamentos. Fizeram as análises, que por sinal estavam bem e passado um dia, o meu cão estava ótimo. Aproveitam-se da preocupação dos donos para cobrarem mais dinheiro!! Como sócio: 15€ taxa urgência 65€ Análises 18,5€ Consulta ....... (Parabéns pelo que? Por terem passado os medicamentos para o efeito que era realmente e não o tumor que poderia ter e que diagnosticaram sem fazerem os Tais exames indispensáveis? Só querem é levar dinheiro com exames e mais exames. Não pensam no bem estar dos animais.) 😨😰😔

Tratamento e dedicação de excelencia. Tenho 3 gatos, todos acompanhados pela SOS Animal. Onde as instalações e o pessoal vive a paixão e o amor pelos nossos melhores amigos. Recomendo

Veterinarias super atenciosas e super super queridas. O meu gatinho foi muito bem tratado, e graças a Deus agora está bem. Obrigada por serem assim, da gosto levar o meu gatinho a um sitio que é tão bem tratado. 😊😊😊

(Translated by Google) A place with wonderful professionals, who carry out incredible animal rescue and rehabilitation work, we adopted our 4-legged daughter there and every time we need assistance they are very helpful. (Original) Local com profissionais maravilhosos, que realizam um trabalho de resgate animal e reabilitação íncrivel, adotamos nossa filha da 4 patas lá e todas as vezes que precisamos de atendimento são muito prestativos.

values ​​inappropriate for the treatment received.

Unsuitable place to wait with animals. Expensive and the services are mostly carried out by people with little experience (which is quite noticeable.) I took my dog, with a broken leg, to this hospital, I was not satisfied with the way they were treating her and for that reason I asked for the complaints book. Astonished, the moment I did so, the "president" of the association sent me out onto the street and threatened to call the police 😑.

I have never been so poorly treated as at this clinic, my dog ​​almost died because of this clinic.