Extremely irresponsible customer service team. Booked a training session last time, the instructor showed up 30 minutes late and she didn't even bother to apologize. On top of that, we were surprised to have an AZERTY keyboard during the exam which goes against the information posted on their official website. I have sent a complaint email last week and didn't received any reply. I really can't understand how this school is still holding the exclusive rights to conduct English tests in Algeria with such an unprofessional and hustling mindset.

Good services but there no flexibility ... Few classes small local ... It's gonna be great if you build some new areas

Highly unimpressed!! The quality of service is utterly disappointing. The personnel in the administration department seem to be fatigued around the clock. It's possible they require either an increase in remuneration or some well-deserved time off. However, these concerns should not be passed onto clients. Instead, a professional approach to addressing queries without complaints is expected. The evaluation process yielded average results. As an individual who has been refining their English skills for over two decades, I unexpectedly found myself grouped with individuals who struggle significantly to construct coherent sentences. Certain instructors adhere to punctual assessment practices, while others conveniently choose when to perform evaluations. An additional concern is whether having a personal rapport with an instructor allows one to bypass certain proficiency levels. This could potentially explain the conspicuous lack of English proficiency observed in my classes. It's prudent to refrain from engaging with particular instructors who seem to exclusively favor "students from the past class." On one occasion, I even expressed my lack of comprehension regarding an exercise to the same instructor, only to receive a callous response of "too bad." Moreover, there's a recurring pattern of prematurely ending my speaking time. Regrettably, I wasn't provided the requisite support to address the challenges I encountered in mastering English. Furthermore, their alarming propaganda and ideology deeply unsettled me. They are promoting a potentially concerning ideology that blends politics, justice, and religion into English lessons, oversimplifying it by asserting that "conservative = respectful" and "liberal = disrespectful." They also introduce activities like "unlive echoher," which appear quite perplexing. As for IELTS exam preparation, it's advised to avoid it entirely. The instructor not only lacks genuine interest in adequately preparing students but also demonstrates unfamiliarity with the computer-based exam format. One might even question whether they have ever experienced the exam themselves. There's also a recent trend of influencer-instructors, which may account for several of the aforementioned issues. In light of these concerns, I cannot recommend this service at all, rating it zero out of five (If it was possible) .

If there is a zero star that would be accurate description of the poor quality service and communication. They told me I can't pick up my ielts results without taking an appointment but the website for booking appointments does not work and they don't answer phone calls and emails. Take toefl instead of ielts you might get a better service.

Its a really nice place, calm and all staff are well organised , their customer service are really helpful and nice, The teachers are very professional, I wish I could speak fluently like them, it's almost impossible but it's okay to try

I am currently studying in it, and I consider it one of the best experiences in my life because they have a wonderful teaching system.qualified teachers.Competent administration . I really love it.

Hi, British council Algeria has always been a good English language brand , but lately and very recently many teachers are complaining of the way they are being treated in term of the working hours pattern and payment rates. I felt that I needed to voice their concerns. Observer Thanks you.

Best customer service, I have ever seen. Lovely and understanding people.

None of the numbers work! Definitely not British standards

My experience with the British consulate was represented in the IELTS test, thanks to which I learned that you are a group of thieves who do not act according to your policy. I was ill on the day of the IELTS exam, and I could not pass it, so I went to a specialist doctor who described my condition and gave me appropriate medications, and when I asked for my money back, you refused and asked For me to book an appointment to pass another exam, which is estimated at 34,000 DZD. You are just hypocritical thieves.

I don't know about the classes, but the staff there are true professionals.

One of the best experiences I've had. I highly recommend it. They test your limits and push you out of your comfort zone to learn better. Competent teachers and nice administrators.

Salam, Hi every one, thanks for helping 😊, specially the costumer service, and the very nice agent ADEM, as he assisted me during my registration.

Studying at British Council is a truly enriching experience. The environment is conducive to learning, there’s a friendly community of teachers and students, everyone is super nice and welcoming. The courses are well-structured and designed to meet the needs of students. The teachers are highly trained and experienced, and they are passionate about their job, They use a variety of teaching methods and materials to keep classes engaging and interactive, which makes learning enjoyable and effective. one of my favorite teachers is mr. Nassim Belkahla, such a fun and amazing teacher. I highly recommend studying at British Council. It is a fantastic place to learn and grow, and you will leave with new skills, knowledge, and friendships that will last a lifetime.

The lady at the reception was kind and showed courtesy. She was very helpful.

Very professional team, the staff are well organised, their customer service are listening and helpful. Just a kind remarks : please, update your weekend opening hours on Google maps (specially for the fee payment).

Very good service, thank you

I want to express my sincere gratitude to the receptionist for their exceptional service. Their warm welcome and efficient assistance made my experience truly enjoyable. Thank you for your professionalism and kindness, making me feel valued from the moment I arrived.

we had fascinating costumer serves from Manel (she definitely deserves a raise)

The British Council staff were nice and welcoming, and the I completed my business there swiftly and quickly.

I'd rate it zero stars if I could Total anarchy, what a shame...

The British Council is a well-known organization that promotes British culture and education around the world. In Algiers, the British Council likely offers various services related to education, language learning, cultural exchange, and more. These services may include: The British Council provides English language courses for learners of all levels. These courses are designed to improve English language skills, including speaking, listening, reading, and writing. The British Council frequently serves as an IELTS test center.

I thank Manel for being able to negotiate successfully with the director to keep my previous credits 🫡