Well, how do I start. The massage was really aggressive not really a massage more of a mild beating. I was okay with this as a whole I dont like to complain. I had about 45 mins she talked me into 60 min massage, great right? the massage was one of the worst I have ever received. Again not a big deal I was grateful to get in and was happy to pay. Where I was really annoyed was when I paid and left a 20% tip and she said no that it was incorrect, not the amount charged the TIP. She said I could choose 30-40 or 50% tip and I said why? she said that's what people do and that I dont understand. I said are you tip shaming me? She continued to clear my payment so I could add a higher tip. Um if you want to earn more to pay your employees more then tell me that upfront. I believe the 20% tip was very generous considering the subpar service I received (with no complaints btw). I told her I understood PERFECTLY and tip shaming was lost on me. She was hoping I didn't understand and I would submit to shame. SHAME ON YOU. Do you understand? poor customer service. I would be shocked if they last there.

Great massage, but big changes in management. I always enjoy going to Cozy Feet but the people working at the front desk are very unethical. I have gift certificates and they require me to pay extra for the $39 massage. The last time I went the woman at the front desk told me I now had to upgrade to the $45 dollar massage. I feel like I am being taken advantage of by this woman. The tipping policy is outrageous and I am shocked by how much is suggested for the tip! I am going to look for a new spot for massages where I feel like I am being treated honestly.

Just recently moved in town, and I stopped by cozy feet spa because I’m exhausted from the work I’ve had to do these past days. At first I was a little concern seeing the review on Google, saying that they force customer to give extra tips but let me tell you, I had the best massage ever for a reasonable price and I’m willing to give 15-25 dollars tip. I’ve tried most of the masseur there, Tao and rina does an amazing job. I usually do the 90 combo, it’s a full body massage with oil and foot soak. If you have any questions you can ask the front receptionist, the girl in the front is really sweet and speaks fluent english but not the masseur, They don’t understand English at all. I do recommend make an appointment through calls because they’re really busy. Overall this place is really clean and has great service!

Went there to use my gift certificate which clearly says it's good for 1 hour foot massage. They said their price increased and forced me to pay the difference. After the massage I tipped 20% to the masseuse and as I was leaving, I noticed a tipping chart which asks you to tip about 80-90% if you are satisfied. Lol. I have never heard of such tipping system! I will not return!!!!

My husband, kids and I came here to get a message. We asked for the full body 1 hour special for $39 and the front desk girl said “no that’s not what you want, you want this” and pointed to the $60 one hour massage. She said she wants us to have the best experience. I asked if it’s full body and she said yes. Fine. No big deal. We told her we don’t want the hot stones and if we can get the foot soak instead. Front desk girl said that’s fine. My husband and kids had a great experience. I, on the other hand, did not. The massage therapist spent 70% of the time on my back. 20% on my legs. And 10% on my arms. My head, neck, shoulders, and chest were not touched. And I did not get a foot soak. When we went to the front desk and told her that we will pay full price for 3 massages but want a discount for my massage because I didn’t receive the full service. She made it very awkward, she called the MT to the front desk and started speaking in a different language. Then called who I assumed is the owner telling her we don’t want to pay, put the MT on the phone and then handed the phone to my husband. The owner said she will comp the massage and we told her that’s not what we are asking for. We just wanted a discount because we didn’t receive the full service. Then the front desk girl gave us a hard time about how much we tipped. The experience was very unfortunate and we will not be returning.

I enjoy going here. I think you have to understand what reflexology is and what you are signing up for. From some of the reviews people are complaining of it being rough, but…. That’s why you are going there. Reflexology hits some of your pressure points, which is what I love. Speak up if you need it softer or harder, no one is a mind reader. Although at the front desk the service is subpar. I would get a certificate from friends / family and the won’t punch my frequent card. Which I don’t understand as it’s just a different form of payment. It’s been a while since I’ve used a certificate, so hopefully they don’t go around that anymore - as I’ve told people to stop buying them for me for that reason. They have also changed up the whole place last year. Threw me off, but it’s ok.

Very professional and very friendly. I always love when I come up here and get a massage. They help the tension and knots etc. I cannot say enough or thank them enough.

We took a group of 7 ladies here for foot massage to celebrate a birthday Our party ranged in age from 16 to 85 and everyone had a great experience. Highly recommended.

I went in here solely to have my feet attended to as I’ve been living with foot pain for over a year. I was talked into a massage with a promise that my feet would receive the care I desperately was hoping for. I mean, the place is called Cozy Feet. I ended up spending $60 on a massage that barely touched my feet and that felt like someone was only putting moisturizing oil on my body with not much else to rave about. If I told the lady at the front desk once, I told her about 10 times that I was there for my feet. When it came time to pay, unfortunately, I was beyond disappointed. She said oh, next time I should do the foot massage. Hello?! That was what I walked in there for and I told her there wouldn’t be a next time. Incredibly unhappy that I wasted money on something i requested but never received. Lost a customer by not listening. I hope you make note of this Cozy Feet

Had a few wonderful massages. Somehow they got better each time. This place will be very well known soon. Mary is the best. Julie is also very good.

The spa is clean and the prices are reasonable. The therapists there are great especially Robert. He has very skillful hands and is very considerate. I always leave feeling relaxed and rejuvenated. Thank you Cozy Feet. Thank you Robert!

Great quality massage for a very reasonable price! Availability doesn't appear to be an issue, as there are many therapists on staff. The receptionist was very friendly and knowledgeable - she outlined the differences between each type of massage, and which would be right for what I needed.