Third edit: now they say no self pay and after 4 years they wouldn't even give me a list of insurance companies they accept so I can get a different insurance to stay with them? Rudalfo is a very mean gentleman that seems to have a personal vendetta against me even though I only met/talked to him 3 times in the whole time he has been at this location. Very unprofessional and rude. I asked for insurance providers and he sends me a list of different methadone clinics instead, so sad he rather make a individual suffer then actually try to help them and they now found a way to make me leave their treatment program when I have been a perfect patient the whole time never dropping dirty or causing a scene. Why? What did I do? Edit: after talking to a wonderful young lady Liz and for the first time the medical director for joliet/Naperville Pamela who is also wonderful and understanding to talk too everything has been resolved and starting over, it seems like some things had gotten lost,mixed up and a miss communication and was not correctly documented in my chart. I'm all about second chances so I think everything will be alright but still always keep your paperwork and document everything on your own because no one will fight harder for yourself then yourself. :just know this place will expect you to suffer if you need a major surgical procedure done, they will say they don't dose for pain when you inform them before the procedure and after they call you to notify you're not allowed to take medications prescribed by your surgeon or they will punish you...... After 3 years of hard work and dedication with a team that was extremely helpful and great especially dr. Basma this location got switched up in the 4th year with a new medical staff and the physicians that has made this location less then desirable and endangering many patients path to a full recovery. Like I said after 4 years of doing everything that all of my dr.'s Ask of me on my journey of rebuilding my damaged body the physician at this location is the only one now taking away from my quality of life and recovery from what seems to be a Personal vendetta which is weird since I'm a kind respectable licensed medical hippie and only used to go in every 2 weeks and barley saw them before they busted me down for following my surgical Dr. Order's since they dont treat for pain, my guess they are trying to make me relapse or leave their treatment program and find a new but hopefully it's all just a miss communication and can be resolved. Otherwise this place is great and the nurses counselors and receptionist are the true heroes that help and have to deal with the nitty-gritty. Just keep all your ducks in a row and keep proof to back you up with the new physician assist. Bring back Basma or other kind hearted willing to help understanding individuals, these are the people that we need to help us. We are regular people with job's families and feelings just like everyone else. We shouldn't be treated any different in a surgical situation or any situation for that matter

Absolutely love this place and all of the staff- Maria, Debbie & Debbie the receptionist as well, Bianca, Zoey, Elsa - everyone. This placed saved my life and my sobriety. The therapy, knowledge, empathy & atmosphere- all amazing. So grateful to for all of it.

All of the staff has been very patient and understanding with my son. It took me over a year trying find a place that fit my son’s needs and personality. He has difficulties trusting and opening up to people about his life and addiction. The receptionist Debra Green always greets us like family. Debra answers any of my questions that she is able to answer; if not will direct to the right person for an answer. I highly recommend their services to anyone looking for professionals who understand and won’t judge you even on your darkest days.

I am writing this review for Debra at the Joliet office. She has a pleasant personality. She dresses in a business like manner. She has been very helpful with every question that I have asked. She seems very knowledgeable. I believe that she is a great asset for Symetria. Dale Airola

The staff is the most genuine people & they truly care for there patients, with out these people I wouldn’t be where I’m at today, THANKYOU FOR SAVING ME🥲❤️ shout out to the best counselor Maria, and the friendliest receptionist Zoe

I decided to come to Symetria to get myself a little help in my life. The first day I came here everyone made me feel welcome and excited for treatment. Yes I said excited 😊. Debra at the front desk seems more like a friend than a staff member in this journey. When I call she answers the phone and I immediately smile. She knows who I am right away. The entire staff is here for you. You never have to feel like your bothering them with questions or concerns. I am so thankful for Sarita my counselor. The nurses laugh with me and I know would cry with me too they are 😇

I would like to take this time to acknowledge the great job that the people at Symetria Recovery has done for and in my life. Thank you to my counselor Marie K Debra G Liz L and Nurse Anna L. God bless all of you.

I have nothing but good things to say bout this place and Maria k my counselor is very good at what she does whenever I needed to talk to her she was always available.i would recommend this place for anyone looking to get sober and get on with sober living I would recommend this place

The people are amazing and they all are involved in your recovery! The nurse, Elsa, is the best. She is so knowledgeable and an amazing ally to help you through your recovery. I have tried many clinics but I believe they helped me get sober and stay sober!

Outpatient is great and everyone here is amazing ,super nice, supportive and helpful. Debra the receptionist is one of my favorites she’s extremely kind and always helps good if you have any questions or are confused about anything. The nurses are also great too same with the counselors

Sarita is absolutely amazing she checks on her clients to ensure they stay on the right path and does a remarkable job at counseling I recommend anyone struggling to contact ms Galloway right away. She made my stay a comfortable as possible and I loved it. She makes you feel at home. Overall great experience.