The Children's Place image

The Children's Place

Clothing store Fashion accessories store Childrens clothing store Baby store Baby clothing store Childrens store

Upbeat retail chain carrying a range of trendy clothing, accessories & footwear for babies & kids. People often mention store, items, door,


Address

134 St Clair Square, Fairview Heights, IL 62208

Website

www.childrensplace.com

Contact

(618) 628-6948

Price rating

$$ $$

Rating on Google Maps

1.90 (23 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 11 AM to 8 PM
  • Wednesday: 11 AM to 8 PM
  • Thursday: 11 AM to 8 PM
  • Friday: 11 AM to 8 PM
  • Saturday: 11 AM to 8 PM
  • Sunday: 11 AM to 6 PM
  • Monday: 11 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: store (10) items (9) door (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jessica A. 2 years ago on Google
    Service received here recently..HORRIFIC....I will not be returning to this location. I walked into the store and no one greeted us when we entered. When we did finally see an associate, the associate was playing their own music (which the music was fine) but, did not ask us if we found everything ok. The store is HIGHLY disorganized. It literally looked like someone came through and trashed the entire store. I have worked in retail and I get if there aren't enough people but, that should not impact the service you provide to the people that walk through the door. I would give this store a 0 if I could. There were two associates so I'm going to assume they needed help. That's fine, I understand. But, if you don't want to be at work that day, don't come. Let someone else who wants to be there and provide service do your job.
    6 people found this review helpful 👍

  • 1/5 micheala Y. 5 years ago on Google
    Horrible customer service! No greeting upon arrival they acted as if they were mad we came in. Never do an exchange here. Instead of being honest about not knowing how to exchange items I bought offline in the store they jacked up the entire order. She did a return which I made her stop because I wanted to exchange. She than exchanged the little items I was able to find in the store. After her manager through my items in a box with an attitude! Packs everything up and says have a nice day. I said no the items that weren't here I asked you to see were they available in near by locations. She than tells me "you can do that or you can just do an exchange online". And I than stated no they will refund me no exchanges online she than argues with me. And I said you can call other locations that's your job not mine. She finally calls tgt other stores for the items they didn't have in this location and she has a attitude. They dont have any of the items near by she rings me out and than gets upset when I stepped aside to view my receipt which she rang up four items I didnt even return. I made her correct. I finally leave. Send my items back to the warehouse two and half weeks ago still no refund on my credit card! Yes refund brcabec like I told her they don't do exchanges! Overall they need more space for registers and attitude adjustments and more training don't waste your time here!
    6 people found this review helpful 👍

  • 1/5 August 4 years ago on Google
    I love the store but not this location. Most of the employees are incredibly slow to help and rude. So far I've only met one girl there that was quick to help and she was stuck doing Everything even the managers were supposed to grab a order from the back for her and just left her hanging waiting over ten minute just for her to have to go to the back to get it herself. I wish I knew her name she deserves better.
    4 people found this review helpful 👍

  • 1/5 Amber B. 4 years ago on Google
    the women are always RUDE and seems like they do not want to be at work, ghetto unprofessional, incompetent. when i pick up my order i payed for online they give me a hard time. I will never shop at the childrens place again just because of the two women who always give me a hard time . they even turned their badges around so i could not see their name !
    4 people found this review helpful 👍

  • 1/5 Paranormal Google Reviews (Paranormal Google R. 4 years ago on Google
    This place is a mess. It is unorganized. The staff is not friendly at all. They do not seem like they know what they are doing at all. There was a long line but only one person working the register. The other employees were on the phone standing in the back. What a mess.
    4 people found this review helpful 👍

  • 1/5 Marquita B. 4 years ago on Google
    DISGUSTING, UNORGANIZED, UNSAFE- We were shopping for school clothes. Most of the sale items were not in stock in the larger sizes. That was disappointing. The workers seemed less than thrilled to be there. We needed to use a fitting room. We were helped by what seemed to be the only worker who was happy to be employed at that facility. He was very polite. He took us to a back room that I would've guessed to be a custodians closet if he hadn't opened to door to prove otherwise. The fitting room, to absolutely no surprise to me, came with directions. He told me to hold my hand in the door as my child changed otherwise the door would lock and we would have to come find him in order to reopen the door...ummm I'm not really sure how to explain the questions that were going through my head after learning this. While I played the role of customer, mother, security guard, and door stop, I couldn't help but notice the condition of the "hallway"? "loading station"? "dumpster"? Security obviously is not of the highest importance here. There were keys, phones, products, just left out in the open. Because I care for my family and my own safety, WE WILL NOT RETURN.
    3 people found this review helpful 👍

  • 1/5 Rita P. 1 year ago on Google
    I arrived at the store the same time the manager? did. Well after 10, but to my surprise, the store is not open. The website says it opens at 10. I like shopping early and was sadly disappointed. I’m guessing they don’t open until 11🤷🏽‍♀️
    2 people found this review helpful 👍

  • 2/5 Shannon 7 months ago on Google
    The lady ringing customers up is very obnoxious.. she tried to tell me I had to return my instore pick up by shipping it back to childrens place.. LOL.. I declined and she had to call another store to clarify “new rules” ended up getting a gift card and leaving, because returning and price adjusting would of been another 20 minutes.


Call (618) 628-6948 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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