2/5 Q Kang (. 7 months ago on Google
Please
improve
the
overall
customer
experience.
This
is
my
second
time
attending
a
class,
and
without
going
into
details
about
the
class
itself,
I'd
like
to
highlight
some
important
issues
everyone
should
be
aware
of.
Entering
the
facility:
On
my
first
visit,
at
least
three
of
us
were
locked
out
in
the
scorching
sun
for
10
minutes.
While
the
website
and
guidance
from
ClassPass
mentioned
an
entry
gate
code,
none
of
us
could
get
through
using
the
code.
I'm
not
sure
if
it
was
a
malfunctioning
keypad
or
another
issue,
but
I
noticed
complaints
about
this
on
Yelp
from
other
people
as
well.
Parking:
The
most
significant
issue
happened
during
my
second
visit.
I
parked
in
the
nearest
parking
lot
and
took
my
ticket
to
the
front
desk
to
validate
it
using
a
self-service
machine.
After
scanning
it,
the
machine
displayed
a
blank
screen.
I
asked
the
front
desk
staff
what
was
wrong,
but
she
didn't
even
look
and
simply
said,
'You
are
all
set,'
before
continuing
her
conversation
with
someone
else.
I
asked
why
it
was
different
from
my
first
visit
when
I
validated
the
ticket,
but
she
again
said,
'You
are
all
set,'
and
I
proceeded
to
my
class.
When
I
returned
to
the
parking
lot,
I
was
shocked
to
find
that
I
had
to
pay
$10.
I
went
back
inside
to
the
front
desk
and
noticed
that
the
receptionist
was
nowhere
to
be
found.
Returning
to
the
parking
lot
took
me
an
additional
6
minutes,
and
the
fee
had
now
increased
to
$12.
When
I
contacted
the
parking
lot
attendant,
I
was
informed
that
this
particular
parking
lot
was
not
on
Solidcore's
list
of
validated
parking
lots,
and
many
people
end
up
paying
at
least
$10
or
more
for
parking.
It
seems
to
be
a
common
occurrence,
as
the
parking
lot
is
very
close
to
Solidcore.
I
carefully
checked
both
the
official
website
and
ClassPass,
and
there
was
no
information
about
which
parking
lots
Solidcore
could
validate
and
which
ones
it
couldn't.
What
frustrated
me
the
most
was
the
irresponsible
behavior
of
the
front
desk
staff.
When
I
asked
her
twice
if
something
was
wrong,
she
didn't
even
glance
at
the
screen,
failed
to
notice
any
issues,
and
simply
brushed
me
off
while
chatting
with
others.
When
I
returned,
there
was
no
one
at
the
front
desk
(which
is
also
why
so
many
people
were
locked
out
on
their
first
visit
with
no
staff
to
assist).
I
would
like
to
urge
Solidcore
to
pay
more
attention
to
the
overall
customer
experience
outside
of
the
classes.
Thank
you.
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