The supervisor and staffs are too uptight. I came to sign up to become a new member. The card I provided came through and they still would not allow me in just because I use my parents card, since I was waiting for my new debit card to be mailed. They kept claiming it was fraud and even after I was on the phone with my parents and still was providing everything they asked for, they still wouldnt let me in. They claimed I cursed out the staff when I didnt. The manager and the supervisor are liars cause I did not curse the staff at all. They made my first time experience with Planet Fitness a really bad experience. Never returning to this location cause of staff.

The gym itself is okay. Initial price and people are friendly enough. Parking isn't the best. Maybe once or twice did they run out of towels and/or cleaning spray while I was there. Good amount of machines seem to always break down and there's a lot of people, but it's kind of expected for the busy area. My biggest issue with this gym is it's predatory business practices. They shouldn't be allowed to charge twice from two different bank accounts for months. I didn't authorize it. I had disputed and canceled the charges from both my banks and still got charged. How's that possible? Beware when you use your cards for purchases. Tried to cancel my membership and they told me I couldn't until I paid $10 for this month. Not possible. I'm in the negative now, thanks. Guess I won't ever be going back.

The gym itself is great. However, as a paying customer I would hope there would be some type of parking security for planet fitness customers. There is no security. Last week while I was working out my car was broken into and the things in my car and trunk were stolen. Be aware everyone!! Because planet fitness does not care.

PF Alhambra is a tidy, affordable gym with neat lockers, clean showers, huge parking lot, free pizza and tootsie roll. LoL. Gym has a max capacity of 481. Staff (Mark, Tony, Ursula, and co.) are competent, friendly and professional. They should be given a raise! Because they are always dependable. PF is without flaws, one of the things I abhor is when machines are out of service, artic blasting A/C on the far back end and the crowded peak hours (M-W; 6pm), however, not as terrible compared to PF Mid-town Olympic blvd branch.The gym goers are friendly, nice and respectful. Similarly, there are good looking fit women in this gym which kinda motivating. Overall, I highly recommend this gym. I suggest they add more new machines and/or install a wall pull-up bars like most gym do. UPDATE 05/2019: Far back end A/C is now temp regulated...Not Freezing❄ cold. Alas, the PF owner added new workout machines such as 2 rowing machines, monkey/parellel bars, medicine balls, ropes, and kettlebells. Now I'm satisfied! UPDATE: 12/2021: Still satisfied with staff and crew. They clean the gym on a regular basis. They updated the treadmills to a better and fancier machines. Also, they added Bosu balls.

What a miserable fitness club. I joined because they have a circuit section for a 30 minute machine workout that is clearly posted "for 30 minute circuit only." On several occasions people have given up their machine politely to let me continue with my circuit. Today, a member refused. Rather than get into it I went to staff and asked them to explain the rules to this member. Then it became an altercation when she heaved her shoulder into me as I attempted to get onto the machine. No one pushes me around. Long story short, I was the one that was thrown out of the club for being aggressive and now I find out that my membership was cancelled. Furthermore, the staff at this club are about as disengaged and indifferent as can be.

There is a brunette who works there in the gym at this gym and she has a bad way of serving people. The brunette is very rasist I hope they do something because she was going to run to all the people she canceled my membership I hope they don't keep charging me in case they do it I'll put a demand on them for being rasist that's bad 👎 I imagine they have to have people kind, not like her, Talia, I think she calls her so they can be careful, if she doesn't like you, she'll cancel your subscription.

Great place for a workout and if you get a Black Card membership you can bring a friend all they need is ID. With the Black Card you can use the massage chairs plus more.

So I went to work out this morning as I walked in heading to scan my membership card, the employee was right there. Looked at me and didn't say anything which I said to her " good morning". Strange that as a customer/client I have to initiate a greeting. I've been coming to this gym for at least 3 years now and it seems that customer service doesn't mean anything these days. That includes greetings. Pre COVID employees were at least greeting you as you came in or were going out. Since I am writing a review I should touch basis with cleanliness. As I was working out I noticed one of the trash bins was full. I looked at the front desk and seen 3 employees doing literally nothing. I have visited numerous of PF gyms in Southern California. And in Las Vegas. I'm happy we got new equipment but definitely staff needs to improve on customer service and cleanliness.

Honestly these low reviews are pathetic. This place is what it is. Planet Fitness, a gym, membership fees are low, but yet people expect 5 star hotel concierge service. This place does more than enough for $25 a month. And that’s technically the PRIMO membership. Staff are chill and accommodating, and the place is clean. What more do you want for $25 a month, if you’re still complaining it’s cause you’re broke and you can’t afford any better, let’s be honest. Forgot to cancel your membership because of a surgery? Too bad bro, should’ve canceled it before you went into surgery. 1 star for you for lack of foresight. Don’t need to be a astrophysicist to figure it out. Some of the stair masters don’t work? Ok the tell the staff, but I’m sure they’ve heard it a 1000 times. Maintenance is a process don’t leave a low star review for it. Get over yourself. I guarantee one of your dining table legs has a book under it that’s been there for the past 5 years. Cars being broken into? Congratulations, it was unfortunate you became todays victim of unfortunate things, but how is planet fitness to blame for this. Could they have parking lot security? Sure. But guess what, you’re car would’ve still most likely get broken into. Do you know how many places have parking security and still theft happens. Security people are not levitating Demi-gods that can be everywhere at once. You could have easily parked your car down the street and it would’ve still got broken into, what are you going to do? Knock on the door to a private residence and be like why don’t you have security? Hardly an excuse to leave a bad review. How about you just invest in a good anti theft device instead of blaming everyone else. Don’t know how? It’s 2022 you’re a big kid now, google it. Showers don’t have soap? Ok so bring your own soap ffs. You can buy a six pack of Dove Soap bars for $8 that will last you the entire year. You’re gonna drag down the credibility of a business because they just happened to run out of soap the one or two times you decided to shower? You know what just go home and use your own shower you’re probably out of soap there too. You wanna pay with your daddy’s card, but they won’t accept? Good lord man. If I haven’t heard anything more pathetic in my life. How about you just wait until you get your card and then come back, you know like what a person with common sense would do. You don’t meet the dress code? Ok go outside fix yourself and then come back in. What are you 12? Look at yourself “I can’t beleev I wear jean then they tell me no jean”. Ok? So don’t wear jeans genius, it’s not hard. Plus who works out in jeans bro are you serious. If you want the staff to suck your toes, hand you money, and rub honey all over your thighs. I highly suggest you go to a gym with a $175+++ monthly fee. Then you will actually have a somewhat decent but still pathetic reason to whine and cry and leave a bad review because you met the tiniest inconvenience. For $25 a month in this day and age, PF offers way more than we deserve let’s be real here.

Very unorganized. Not enough machines and do not have proper procedures to help people work out. To many people waiting around for a bench press. Management team is poor and lacks proper communication. No effort are made to adapt to the amount of people in line. Definitely could use improvement with the leadership in this gym.

So first of all I hate having to give any establishment a bad review but I just have to say something… first off the gym floor is great and the staff from my experience was great as well. But the men’s locker room and bathroom is where it all went downhill.. filthy beyond belief, everything from the sinks to the floor. Sinks had trash in it, floors were noticeably dirty and sticky, the changing area had trash all over and I’m pretty sure I saw bugs. I don’t even want to talk about the showers 🤢 I didn’t even feel safe with sandals I wanted to wear my shoes in there… the showers were disgusting. And to top it off there was a homeless guy butt naked smoking meth and drinking a tall bud light freestyle rapping at the top of his lungs… I felt bad for him and gave him a towel and some clothes and I told the front desk and they eventually called the police and I tried to tell the guy to leave but he was so far gone he didn’t know what I was saying and when I was just about leaving he was as well but it handcuffs.. so yeah 1 star for experience

The staff acted as if they owed him money, and the service attitude was very poor. If you tell him, he will disqualify you. The staff hired by this company are really awesome. Don’t offend their staff

I'd actually give this Planet Fitness 4+ stars--it's very good. Nothing fancy, but that's the nature of Planet Fitness. It gets the job done at a great price--a price that's enormously less than the competition. The staff is very good, and I'd especially praise Julio, who is unusually friendly, helpful, and responsive. I've brought a couple of problems to his attention, and he's taken care of them immediately and effectively.

A few machines are normally down which can be expected but not the quickest to fix. Then again it's $10. Staff is nice enough. It's relatively clean. Turn down the music.

the only PF I’ve been to that doesn’t have needed accessory gear to workout: i asked an employee if they had a barbell pad and he said no planet fitness has the pads available. I’ve been to 19 other locations around the country that all have pads for checkout. This is apparently the only one that lacks some gear. Also, every single piece of equipment is taken most hours of the day at this location.

So this gym has its fault, some not Too bad. But one thing I can't let go of is we are NEVER told or given a heads up or a warning of some kind when the gym will be closed for maintance. We have you show up just to be turned away. That's precious time taken, and it's really annoying.

Hey they have free weights, machines and cardio equipment, some smith machines but no barbell benches. There are benches. They are very clean. Great value. Like all gyms ya have to time it sometimes it's busy and you have to wait to use equipment. Oh and this is at most gyms... People sitting on equipment not working out but using their phone.

The staff was super helpful. I get this gym through my health insurance and they knew exactly how to sign me up! First time here and it doesn’t seem to be crowded midday Sunday. Hoping to make this my home gym. The equipment looks clean and patrons all respect each other.

The treadmill literally caught fire while I was on it and I could barely get off of it in time!!! The other males and females around me laughed and giggled. I know I have a Peter Griffin build but that’s quite literally insane to be laughing at me due to this TINY reason. The people at this gym are quite disrespectful. I wish they would improve their attitude. I am quite insecure and nobody has ever been supportive to me at all during my 6 months at this gym.

I have been a PF member at a few different locations and they all seem to have the same pros and cons. For the general person working out, they will have all the equipment you might want with extra treadmills and ellipticals. The staff is always super nice and they operate 24/7 about 360 days a year. The location I frequent recently got rid of a bunch of the purple and yellow theming which makes the building feel a lot more welcoming. Machines are always super clean as are the interior grounds. Cons. Bathrooms can get a little grody. The 30 Minute Circuit Room that says it's monitored regularly is in fact not. If you ask a staff member they will monitor but usually you are able to jump around and still get thru the circuit in the allotted 30 minutes. When machines break they can be down for weeks at a time. With all that said, I continue to choose PF.

I started working out here 3 days ago. Honestly, employees are very nice and helpful. As long as it only cost $10, then, yeah, you pay what you get. Satisfaction so far.

When I just joined PF a few months ago i had a bad experience in keeping my appointment through heavy traffic and trainer not showing up. But today was awesome! Aime(hope I didn't bash her name)was polite, respectful and very knowledgeable. She showed genuine interest on my goals. Looking forward to training with her.

It can get crowded, but in the weekends it's not that bad. I sometimes go early mornings like at 5am. There's still a good number of people there, but nothing too crazy. The staff are courteous and maintain the area well.

My house was being remodeled and all my exercise equipment was in storage. I needed some place to work out and Planet Fitness was right across the street. I was very pleased. Planet Fitness is a good basic gym. It has a good selection of cardio machines, weight machines, and free weights. It doesn't have Ultra heavy free weights. It doesn't have a pool. If you don't need all those extra amenities, Planet Fitness is your gym. The staff is very helpful and there is no Hard Sell like there is in some gyms. It is not overcrowded during most times of the day. I wish it had medicine balls heavier than 8 lb. I could use kettlebells heavier than 30 lb. I wish they wouldn't play music as loud as they do. These are minor inconveniences compared to the many good features of Planet Fitness. It also is the most affordable of the major gyms. I am very pleased with it.

Been coming here for over 5 years , Staff is garbage , so rude, keeps getting worse. Don’t come to this gym if you want rude staff to always be on your back. Canceled membership! Esporta Fitness way better gym , they let you workout in peace.

I don't need to be greeted on my way in or out, but ALL staff are courteous and do greet you on your way in and out. They do their checks on equipment for cleaning. Everyone's doing good 👏🙂 thanks

Customer service is absolutely amazing. Monique and Nessa were so helpful. I don’t live in AZ and they were so accommodating and kind.

If I brought a friend and he could not try Black Card Privileges and equipments, how will him like to join one himself??? Bought my frined and I was told that my friend could not use black card machines even I am a black card member. The hydro massage machines only 5 minutes but other locations 10 min usages. This location sucks and crowded.

Really liking this location. It's large and plenty of cardio equipment. The staff is always pleasant, especially the late night staff. They're always cleaning. I had an issue with my previous home club where my dues were increased incorrectly and tried calling the manager over and over and it never got resolved. Miguel was able to quickly fix the issue and get me transferred to this club. Kudos! Great service.

It could be better if the music wasn’t so loud. I have turn my ear piece on high in order to try block their más poo-toe music

Love this gym! Only down-side is that they need more benches and smith machines. It gets so packed with people waiting in line for a machine. I think there are more treadmills than machines in my opinion lol. But I love it! Friendly community and welcoming staff.

I work close to this planet fitness and the place is not bad..however there is no concern at all that people are there just sitting on phones in the 30 minute timed circuits..refusing to move so you really can't get a full 30 minute workout. If you ask for help there is none you are told yes they should move around but nothing can be done about it..a man was asleep on a machine. A woman tried to fight with me for asking if she could move to another machine as she had been just sitting for 25mins. I go to El Monte on the weekends..it's a little better the will ask people to move through the circuit to allow other's to get their workouts. I may start going to Temple City.Its so uncomfortable because if you dare follow the rules someone is going to be mad at that. No one should be taking photos and on the phone in workout areas. There is a lobby area.

Nice and new.... modern and clean plenty of space lots of cardio & weight machines ..definitely worth the money!

I liked this place. Ceiling is high and airy. Staff are hard working. They keep the place clean and orderly. I feel safe and healthy working out there.

This is so much more than just a gym. It's a second home. The work outs are always great and different every time. Takes away the stress of having to plan out a work out.

I like this gym because it’s bigger than others and parking is great although,They updated all the machines to newer ones, but they really need to update the stair masters, those are the only that are not new , and they have 2 that don’t work 😕! These should be replaced to newer ones since they are always busy and now with two not working it’s worst.

Other gyms can't compete. The cost is very affordable and they have all the exercise equipment and weights you need! They also keep the place spotless and get new machines every 2-3 years.