Featured Reviews


Frequently mentioned in reviews: hotel (21) pool (16) good (13) staff (12) great (11) room (10) nice (7) stay (7) friendly (7) Novotel (6)
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  • 1/5 African G. 1 month ago on Google • 3 reviews New
    RACIST UNPROFESSIONAL STAFF. I had just gotten engaged and felt what a better way than to spend the weekend in cotonu, Novotel has never been on the list, as we felt it might be more of a transit hotel, but decided to give a try hoping to have a nice relaxed trip before resuming work the following week. Checked in and went out for dinner , got back around 10:30 and was approached by security from the gate asking questions in French we answered telling them we were guest there. As we entered the entrance and reception, heading to our room we were confronted yet again, this time took me to the side asking for my Identification ,even though the receptionist that has checked us in was right there , he corrected and told him we were guest, i was shocked why he only asked me for id and not my partner , the reservation was in my name and we both submitted our passports earlier that day during check-in. The security staff ignored his colleague and continued to challenge me in front of other guests ,My partner immediately raised his voice and questioned the security, the staff simply said please sir stay aside it's for your safety, mind you we are inter- racial couple , with a ring on my finger wasn't enough for them , why was it for his safety and not my safety, it is because he is WHITE and i am BLACK, different thoughts going through my mind, never felt so angry, humiliated and short of words for the experience ,it made us realize this is real , it was a silent , long and uncomfortable night , what was supposed to be a beautiful trip changed our mood completely. We Had thought of staying an extra night but decided to leave cotonu. We spoke to the the manager after waiting 6 hours the following day to discuss the matter , as they were constantly in meetings, he showed no interest whatsoever and he kept on bringing up the subject of vip guest, we would never set foot in this hotel , it's absolutely disgusting to treat people like this.
    1 person found this review helpful 👍

  • 3/5 Kom Oson Breku Hin Atta I. 1 year ago on Google
    You don't get robe and room slippers in thier regular rooms . Bests my imagination . These things cost nothing thanks to China. For you to pay 200 Euro a night for a room which has no bedroom slippers does not make sense
    1 person found this review helpful 👍

  • 5/5 Harish S. 10 months ago on Google
    Super like, it’s a good property with nice ambience and lights. The pool area is very scenic. Outdoor sitting arrangement in pool area. Inside restaurant is also nice. Food menu has good variety of food. You can have kids friendly food also. Over all it’s good to visit here.
    1 person found this review helpful 👍

  • 3/5 Prince t. 10 months ago on Google
    A young boy at the front Desk is very very unprofessional, he spoke very rudly to me and our company external relations specialist. That particular boy should be sent for a customer care training. He should know that he is the first image of the hotel, but putting g up that kind of attitude toward a client could lead to losing of potential clients.
    1 person found this review helpful 👍

  • 5/5 Patrick C. 1 year ago on Google
    I didn't stay here but stayed next door, In the same fenced guarded compound, at the Ibis and came here for lunch and dinner as the Ibis only has breakfast, The Novotel had several nice restaurants a couple of little stores --you can get a souvenir or toothpaste, or get credit for your local sim card if you got one at the airport. The hotel bar is in the center of the lobby and has killer bar food, burgers, salads fish and chips. Service at the bar and in all the restaurants was friendly and excellent. If I come to Benin again in the future I would probably stay here next time.
    1 person found this review helpful 👍

  • 5/5 Tessy A. 1 year ago on Google
    We were well attended too. Sylvia met us at the door of the restaurant and was very helpful as she spoke English as we didn’t understand French. Patrick attended to us well, the omlette he made us was very good and had more than enough cheese. The food was great
    1 person found this review helpful 👍

  • 5/5 Mireille d. 1 year ago on Google
    The choice of food was incredibly varied and good. The staff is extremely welcoming and helpful. I would definitely recommend their buffet and Sunday brunch. Thank you Chef Antonio and his team.
    1 person found this review helpful 👍

  • 3/5 Raphael 4 months ago on Google • 116 reviews
    Didn’t stay in. We came for the pool. Like most places, even in this high class hotel, the service is far from good. Had to order a coke 5x until it came. Reception made it difficult to keep our luggage and that there was no room and when I asked someone else working at the hotel, he easily found some room in the luggage room. Strange! Food is okay, but ridiculously expensive as expected.

  • 5/5 Herve A. 1 month ago on Google • 4 reviews New
    The place is amazing and the staff also! Enjoyable and definitely to recommend!

  • 5/5 Medessou G. 4 months ago on Google
    Very nice place, the staff is very great and friendly, the food is amazing and the pool is great! Very good moment (especially the Sunday brunch 😉)

  • 2/5 Rescue and Recovery N. 6 months ago on Google
    Too expensive for little. The exploitation of the French over the francophones was manifest. The buffet was too expensive for less choices. The food was not warm, the currency conversion was exploitive. Compared to the same hotel in Lagos, Novotel in Cotonou is way too high

  • 5/5 Luc E. Hountondji L. 10 months ago on Google
    Is a very good standard of hotel, where everything was well done.

  • 3/5 Bechara Z. 4 months ago on Google
    I had a room for one night the price is very high and the service was very bad the AC wasn’t working properly and the fridge also I couldn’t sleep properly I recommend only to pass a day at the pool but not to take a room it was a bad experience .

  • 5/5 Sylvia A. 6 months ago on Google
    Novotel is beautiful. Amazing views and clean environment. Customer service is top notch too👍

  • 4/5 Paul A. 3 months ago on Google New
    Standard hotel and one of the best in town... Great location, great service, sizable garden behind pool in the same premises with Ibis hotel.

  • 5/5 Tolu B. 1 year ago on Google
    Had a really good stay. Very beautiful room design and really clean too

  • 3/5 Marco F. 1 year ago on Google
    The restaurant is nice, but very slow if you order from the menu. I recommend the buffet, much easier. The staff are friendly, but take forever to come by the table. I guess they are just very relaxed in Benin 😊 it's a great experience if you have time. Don't be in a hurry for this one!

  • 3/5 SM G. 1 year ago on Google
    so far so good, Only breakfast is served in IBIS Lunch and Diner is served from Novotel a sister Hotel in the same compound.

  • 5/5 Goh K. 1 year ago on Google
    I am currently living in Cotonou, Benin. In 2023, this hotel is the best hotel in Benin. However, Sofitel is under construction and this hotel will be 2nd best after Sofitel. The hotel provides clean, wide and well maintained pool. You can enjoy food and drinks sitting in pool side, too. Very much recommended!

  • 2/5 Sunny F. 1 year ago on Google
    The pool is falling apart. The water is murkier than it should be, the tiles on the floor of the pool are coming off all over the pool. Also, the poolside towels are ripped and there are never enough for clients. When you mention this to the hotel staff they blame the pool employees instead of acknowledging that the management is responsible. Pool staff is very kind and the management is as well, but the pool needs to be fixed.

  • 4/5 ilyas d. 1 year ago on Google
    Staff is friendly, breakfast is bad; the buffet got smaller and smaller by sort. Hotel is a bit old and smell awful.

  • 4/5 Korkor 1 year ago on Google
    Great ambiance, nice pool area too. Security is also on point and alert. An overall good experience

  • 5/5 B.O.C. S. 1 year ago on Google
    The service is impeccable yet with warmth, smiles, laughs and pleasant conversation when I did engage with the staff. The facilities are quite 'alive' and staying in really competes with touring the Cotonou... I never got bored. Last but not least, the rooms are super comfy, well designed and decorated and the mattresses are too good to be true; I practically needed an alarm clock to avoid oversleeping. I'm most definitely coming back when I get the chance.

  • 5/5 Imaa B. 1 year ago on Google
    The Novotel is the best in Cotonou now. The hotel went through renovation and the setting has been upgraded. The quality of the service is top notch. The staff is friendly and helpful. Good food selection on the menu. Overall I had a great experience and highly recommend. Book with peace of mind.

  • 5/5 Tatiana. S. 1 year ago on Google
    I really enjoyed the brunch here. The food was varied and there were lots of options (even for vegetarians)! Sylvie, the waitress was very friendly and helpful. I would definitely come back!

  • 5/5 Mukthar 2 years ago on Google
    Excellent food and great customer experience. Hostess and attendants were very lovely . Highly recommend for anyone to come back or visit .

  • 5/5 Eric B. 2 years ago on Google
    I enjoyed my stay here and will definitely come back whenever in Cotonou. However, will be good to have anti-mosquito disposition in the evening especially around the pool area.

  • 5/5 Amr H. 2 years ago on Google
    The hotel is very impressive along with its staff.....They are very kind people, helpful and joyful. Food is very fantastic for all meals and rooms are very impressive and I would like always to stay here in novotel when I come to Benin. Patrick the chef of breakfast and egg, he is a very talented chef ❤ Georgina,sylvie,Jessica and moez are very very very kind persons. I loved them alot.

  • 5/5 Ray O. 1 year ago on Google
    Excellent services, great natural garden space. Spacious rooms,quiet environment . Food- salads are heavens! Loved the conference room. Toilets are are very very clean !

  • 4/5 Miles P. 1 year ago on Google
    Beautiful newly renovated hotel. Breakfast was exceptional, and the hospitality was top-notch. Special shout out to Georgina who brightened my mood every morning! Prices for lunch and dinner at the restaurant are pretty high, but I guess this is expected in an international hotel chain. The one thing I really didn't like is the music that is constantly playing around the entire hotel grounds. They have speakers everywhere, and they are playing the same songs that you hear over and over again on the radio. They even had a concert one night, but still kept the music playing on the speakers! PS - for those wondering, the hotel is not located directly on the beach but it is a short walk away. However, there is not much swimming to be had as the waves are quite rough.

  • 5/5 Brad W. 2 years ago on Google
    Staff are incredibly helpful and welcoming. Food is great and the accommodation is top tier. Awesome garden at the back and a decent size pool. I’m a big fan of the omelette in the morning. Mr Patrick does a great job. Occasionally they have live music performances which tops it off for a great atmosphere on the weekend.

  • 1/5 Mauro S. 2 months ago on Google • 1 review New
    Disgusting!!! Hotel staff is totally unprofessional!! Rooms are never ready on time! They constantly are on overbooking. And they organize noisy parties with live music until whatever hour they want we a total lack of respect for the guests!!! Shameful!


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