1/5 Christina G. 3 years ago on Google
I
placed
an
order
tonight
on
12/13
around
8:15
pm
for
pickup
at
8:35.
My
boyfriend
went
in
to
pick
up
my
order
once
it
was
ready
at
8:40
and
was
not
even
greeted
upon
arrival
as
he
was
the
only
one
in
the
store
at
the
time.
The
gentleman
“gallego”
finished
what
he
was
doing
and
later
asked
if
how
he
can
help,
and
when
my
boyfriend
said
he
was
there
for
a
pick
up
he
then
said
there
was
nothing
to
pick
up.
I
am
sitting
in
the
car
watching
the
guy
“gallego”
waving
his
hands
around
and
my
boyfriend
getting
agitated,
and
receive
a
call
from
my
boyfriend
confirming
the
location.
I
sent
the
confirmation
and
the
order
which
said
it
was
the
correct
location,
and
the
order
placed.
He
had
given
the
order
to
the
Uber
driver
that
was
just
in
the
store,
and
was
now
refusing
to
remake
the
order
as
he
“could
not
do
that”.
My
boyfriend
got
upset
because
it
was
not
our
fault.
The
order
was
made
via
subway
app,
and
not
Uber.
He
reprinted
the
receipt
which
stated
at
the
top
it
was
for
pick
up.
He
kept
arguing
and
being
rude
saying
that
it
was
not
his
fault.
He
had
to
call
his
manager
to
approve
the
remake
of
the
order.
My
boyfriend
demanded
that
the
order
be
made
as
now
he
was
wasting
our
time
arguing
a
situation
that
he
messed
up,
and
gave
the
order
to
the
wrong
customer.
Once
he
decided
to
make
the
order
my
boyfriend
walked
away
and
gallego
continued
to
argue
and
say
it
wasn’t
his
fault
and
he
wasn’t
supposed
to
be
remaking
the
order.
My
boyfriend
got
even
more
angry
not
because
he
had
to
wait
for
the
order
to
be
remade
but
because
he
wanted
to
make
us
at
fault
for
his
mistake.
So
he
asked
him
to
be
quiet
and
just
make
the
order
because
at
this
point
he
didn’t
care
what
his
excuse
was.
As
someone
watching
this
go
on
I
can
tell
you
he
wasn’t
working
with
us
to
try
and
come
to
a
solution
his
body
language
was
very
aggressive
and
rude
to
a
customer
and
you
can
tell
he
continued
to
instigate
a
situation
he
was
at
fault
for.
I
understand
mistakes
happen.
If
he
would
have
realized
his
mistake
even
after
seeing
the
confirmation
from
the
subway
app
we
would
have
been
okay
with
the
wait
of
him
remaking
the
order,
but
you
DO
NOT
argue
with
the
customer
who
is
showing
you
proof
that
you
are
wrong.
If
you
messed
up
that
is
YOUR
issue
with
your
manager
which
should
be
addressed
after
the
customers
situation
is
corrected.
At
the
time
left
prior
to
closing
chances
are
he
would
have
disposed
of
more
items
left
over
that
day
than
would
have
wasted
making
the
order
twice.
At
the
end
of
the
day
it
cost
way
less
for
you
to
make
a
second
order
than
it
would
for
us
to
buy
a
second
meal
for
his
mistake.
This
has
to
the
the
WORST
experience
ever.
And
I
so
hope
this
gets
addressed
directly
with
him.
Because
if
this
is
the
trash
you
have
working
and
representing
your
company
Then
I’m
sure
you’ve
lost
more
customers
than
you’ve
served
If
he’s
the
only
one
in
the
store
then
poor
customers
who
have
to
deal
with
him.
If
he
was
having
a
bad
day
well
then
he
ruined
my
night.
