Baptist Health Urgent Care | Miami Lakes image

Baptist Health Urgent Care | Miami Lakes

Urgent care center

One of the Most Revieweds in Miami Lakes


Address

14701 NW 77th Ave Suite 100, Miami Lakes, FL 33014, United States

Website

baptisthealth.net

Contact

+1 786-662-0700

Rating on Google Maps

4.70 (4.5K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 9 pm
  • Wednesday: 9 am to 9 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: 9 am to 9 pm
  • Sunday: 9 am to 9 pm
  • Monday: 9 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: care (39) staff (23) urgent (22) time (20) doctor (19) great (14) wait (13) nurse (13) service (11) minutes (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Alejandro D. 1 year ago on Google
    Came in with my 5 yo who has a fever that won’t stop with medicine and wife at 7pm. 4 people in front of us and we turned in our paperwork quickly. 3 other people came in after. Everyone was seen except for my daughter. They took in my daughter last in an empty waiting room. Wife went in with her since they said only one person at a time. In came another two patients after with me alone in waiting room. They filled out paperwork. At this time it’s now 7:45pm. Stepped out to the car for a second and came back in (total time 1 minute). Was asked to leave by security. Security asked if I was waiting for someone. I said yes. He said I have to wait outside. This urgent care states it closes at 9. I was the only one asked to leave. I don’t know if this was an act of discrimination or if there’s any underlying factors but this was the most upsetting thing to happen to me in a while. I’m currently sitting in A parking lot at 7:51pm concerned for my child for no reason. I want everyone to see this review so I will be sharing it with everyone I know.
    7 people found this review helpful 👍

  • 5/5 Manuel R. 1 year ago on Google
    I took my mother to this urgent care due to a fall and sprain on her right foot. The service was exceptional. They were very quick and attentive to her care. X-rays were quick and easy. Dr. Suarez was an amazing urgent care doctor. Not only were my mother's needs met, they went above and beyond and took care of a urine analysis that she needed due to a recent urinary tract infection. I will return to this location because Dr. Suarez and her staff were very kind, and provided top quality service at great speed. I don't expect anything less from Baptist Health.
    2 people found this review helpful 👍

  • 5/5 Laura M. 2 years ago on Google
    Everyone was very professional and caring. I waited 1/2 hour in the waiting area, and once I was inside, they had me put a patient gown on, the Nurse that took care of me before the Doctor came was amazing!!! She fixed my patient gown from the back herself and made sure it was securely fastened from behind so my back was covered, and that was very sweet of her to do. I was being taken to do X-ray of my left knee and I had unknowingly not properly fastened the back of my patient gown and this Nurse came running to me as I was walking down the hallway to fasten the back of it. So Thankful!!! The Doctor and staff were all very caring and professional, so I highly recommend this Baptist Urgent Care!!!! Thank You so Much!!! Laura Manzanero
    2 people found this review helpful 👍

  • 5/5 Aubrey S. 5 months ago on Google
    I’ve been to this location several times and this was by far the best experience I have ever had. I waited maybe 5 minutes after filling out paperwork before I was called into triage. The person was very thorough with questions about my visit. He did my strep swab right there in triage. Nurse came in before he swabbed me and introduce herself. Once I was in a room, the doctor came in soon after to examine me. She was very friendly and informational. Within the next 15-20 minutes I was being discharged and got my meds from the lobby dispenser. Wonderful experience and I’m already feeling much better with the medication the was prescribed
    1 person found this review helpful 👍

  • 5/5 Patricia A. 8 months ago on Google
    This facility is very clean with ample parking. The staff members greeted me immediately providing instructions. The medical staff was professional, caring, informative, providing excellent (Cathy & Natalie) care. Dr. Alvarez gave a thorough examination taking time to explain my options. The waiting time was brief through out the process. I pray there is no need to return concentrating on good health, but if needed I will. Thank you for a positive experience. Blessings!
    1 person found this review helpful 👍

  • 5/5 Addy M. 1 year ago on Google
    Erin the nurse that attended me at urgent care was very nice and helpful. She even gave me something to hold my mask that did not go behind my ear, I went in because of a swollen right ear and psoriasis behind my ear. She was great and everyone else also.
    1 person found this review helpful 👍

  • 5/5 Nicole W. 1 year ago on Google
    Highly recommend this Urgent Care to anyone. My spouse and I have been here several times over the years and they are always attentive, helpful and patient. Very thankful I went in when I did, I was not in good shape. My nurses Cathy and Erin made me feel heard, helped any way they could, and treated me as soon as I was taken in. Dr Diaz was my doctor, called for tests as soon as he saw me and addressed my issues with help right away. Always good experience here. Thank you to all the staff for your help and patience!
    1 person found this review helpful 👍

  • 5/5 Julio Ricardo T. 2 years ago on Google
    The service I received was excellent. There is an staff with high level of professionalism. As soon as I cross the door I felt a great atmosphere. Nice, quiet. All personal, from the reception to the doctors were very nice and they solve the problem on my ear quickly. I recommend Baptist Health Urgent Care of Miami Lakes highly. Thanks for your support. Julio.
    1 person found this review helpful 👍

  • 3/5 Maggie R. 2 years ago on Google
    Front office staff & security guard need to learn how to be professional and not discuss patients amongst themselves as if they were in a social gathering. The back office with medical personnel were the saving grace. There needs to be etiquette and boundaries which were definitely crossed while I sat in lobby waiting to be called in,
    1 person found this review helpful 👍

  • 5/5 Stacy C. 6 months ago on Google
    Excellent patient care, they take care of you quickly and the front desk and staff were kind upon arrival. Dr. Alvarez was attentive and listened to any concerns or questions. This urgent care maintains the same quality care that the main Baptist Hospitals do and I think that’s what makes it great! It was excellent that they get everything done on-site when it comes to x-rays and scans. You can even walk out with your medications on hand if you buy them there when you get discharged. Thank you!

  • 5/5 Adriana B. 4 months ago on Google
    Great service! Super fast and reliable!

  • 5/5 Janet F. 1 year ago on Google
    I’ve never been to an urgent care and feel like home. They actually listen. Service was very professional and fast.Every single one of them was very caring. I felt like I was at home with family members. And to top it off I got my medications before I left that was amazing. I didn’t have to go to pharmacy so I love that.

  • 5/5 Patricia N. 8 months ago on Google
    Very good experience. My son was treated promptly, doctor and staff competent. He was helped with his food poisoning; I got the prescriptions in the same place and they followed up with us checking on how he was doing. I would recommend Baptist to anybody. I was impressed with their service.

  • 5/5 E P. 8 months ago on Google
    The staff is always very gentle and compassionate with my dad. Examinations are comprehensive and prescriptions are provided either through the onsite dispensary machine or electronically submitted to your pharmacy of choice. The Miami Lakes location can get very busy at times, so be patient. However, this last visit was VERY FAST!

  • 5/5 Manny G. 3 months ago on Google New
    I am extremely happy with the way I was treated. The nurse and doctor were amazing at there jobs. Very informative and knowledgeable answered all my questions and concerns. I was in and out in no time. I will definitely make this my main urgent care choice. P.s I don’t have insurance I paid out of pocket and I must said I was expecting to pay a lot more than what I did. Fairly price for this economy :)

  • 5/5 Lourdes C. 5 months ago on Google
    Amazing experience. It was a delightful visit despite the fact I got to the UCC feeling very sick. Everyone from the receiving area/registration, nurse and the Doctor treated me with compassion, respect and professionalism. Thank you for such warm welcome and excellent care! Lourdes R Cabrera

  • 5/5 Carmen G. 9 months ago on Google
    Everyone was so kind, friendly and helpful. Nurses, Ct Scan tech. The doctor Annay Suarez was wonderful. She explained every detail of my lab results. Very knowledgeable, sweet and understanding. Love this place. Despite my pain they made me feel much better. Thank you very much!

  • 5/5 Altermont W. 8 months ago on Google
    Anytime I go to Baptist Urgent Care the service is excellent. No long wait times and the Doctors there are caring and professional. Extremely clean facility with a great staff. Highly recommend them.

  • 5/5 Jacqueline 4 months ago on Google
    Everyone from registration to the nurses were very professional and caring. The nurse practioner was really amazing. She was very knowledgeable. Her treatment plan was on point and i felt 100 % better in less than 24 hours. Will definitely visit again if ever need be.

  • 3/5 LYRIC P. 10 months ago on Google
    When my daughter and I walked in, we were greeted kindly. The tech who took us back to the triage was also very pleasant. The doctor seems knowledgeable and very nice. However, the only reason why I’m giving a 3 star is because of the very last person I’ve encountered which gave us the discharge paperwork wasn’t too nice . She was very impatient and was rushing as if she had somewhere to go in the hurry. At no time time did she make any eye contact. Thank you

  • 5/5 Johanna M. 9 months ago on Google
    Took my child today due to a toe injury, needless to say the service was excellent. Truly the best attention by everyone from the front desk to the security, X-ray tech to nurses and doctors. Totally satisfied, my child with a broken toe felt way better with the nurses making her feel like they are family and that they care. If I need to return this is my #1 place to go.

  • 4/5 Randy G. 4 months ago on Google
    Sure, here's a review for the urgent care clinic you visited: I recently visited the urgent care clinic and I was extremely impressed with the level of service I received. From the moment I arrived, I was admitted quickly and efficiently. The doctor and nurse who attended to me were not only highly professional, but also very courteous and attentive to my needs. Their expertise and care made me feel confident in their abilities. Overall, I had a positive experience at the clinic and would highly recommend it to others in need of urgent medical attention."

  • 5/5 Liusmila F. 1 year ago on Google
    Amazing service!!! From the moment I walked in and my male nurse attended to me with such kindness, compassion and understanding. He was attentive to my needs and that alone made me feel better. The female doctor or assistant, honestly not sure her title, that came in to see me, was also so quick to observe my signs of how terrible I felt and everything she medicated me started working right away. I was so thankful that when I asked for something that would start working on me quickly, she was responsive to my need and sent me a prednisone injection. It didn’t even hurt when the nurse put it. The expedited service of not wasting any time of having me sit there and just wait, was so appreciated being that I felt horrible and wanted to be home. Thank you for such an incredible experience. I always go to this location, but today was even better than last time.

  • 5/5 Sheila B. 4 months ago on Google
    Every time I come to this urgent care I get the proper attention. So far so good. I’ve been using it for my children for a while and twice I’ve had to go for me and no complaints. I love the RX station. I left with my meds didn’t have to stop at the pharmacy.

  • 5/5 Gtr M. 4 months ago on Google
    First class service! The staff is welcoming and attentive from the front desk registration to the nurses and doctors. I appreciate you guys taking great care of my mom. Happy holidays.

  • 5/5 Natalie E. 1 year ago on Google
    I went early on a Saturday morning and Dr.Ruiz took care of me. She was so compassionate and empathetic which really helped being that I was feeling awful from the flu. There were several other staff that were great and patient with me considering I could barely speak from the pain in my throat. I arrived at 9 and left just before 10:30 which was quick. I have several family members that have gone here for urgent care and they only have great things to say about the staff and the cleanliness of the urgent care.

  • 5/5 Luis M. 2 years ago on Google
    I was in an out with in 30 to 45 min. Maybe even less. I was very surprised and satisfied with this. I don't know its been since covid started, that they streamlines the process. But none the less a great improvement. Keep up the great job and stay safe. Staff was courteous and genuine. From check in to check out.

  • 5/5 Caroline H. 2 years ago on Google
    The staff is absolutely amazing, the sign in and registration takes a moment. No wait time, I was taken care of in less than 5 minutes. Nurses and doctors there are pleasant and helpful , and set my mind at ease with my needs, which were quickly resolved. I highly recommend this urgent care !

  • 5/5 Guadalupe C. 2 years ago on Google
    I was taken care of promptly and professionally by the nurses and the doctor. I don't remember the doctor's name but he was very careful about my stitches and making sure it didn't hurt. had never been there before but should something happen again this is where I'll go.

  • 5/5 Ashley Y. 2 years ago on Google
    I had a great experience with all of the nurses and the doctor. They really attended to my needs and I was seen quite quickly. Thank you to the staff at Baptist Urgent care for making my visit as painless as possible!

  • 5/5 Ody M. 2 years ago on Google
    Everyone was very friendly and efficient. Everything looked very clean and the process was quick and seemless. I was pleasantly impressed.

  • 5/5 Nikki M. 2 years ago on Google
    My 4 year old fell at the playground and hurt his elbow. We went to 2 different MDNow urgent cares and they were unable to treat him. I wasn't hopeful when we came to Baptist but I was pleasantly surprised. They called us back right after finishing the paperwork, we saw the practioner within 15 minutes of arrival and x-rays were taken before we were even there 30 minutes. I was told 15-20 minutes for the radiologist to read the x-rays but that was done in 5 minutes! We were there only an hour even with the time it took to put on a temporary cast. Our nurse Christin was phenomenal. Even though this urgent care is 25 minutes from home, we will be back if we need in the future.

  • 5/5 Marina F. 1 year ago on Google
    Very clean, organized and friendly, from the ones that great you when you come in, the nurses the assistant nurses and I was very pleased with registration they do it virtually no paper work fast and efficient and of course the Doctor. I was in and out in about one and half hour give or take. They have evaluate the patients as they come in to prioritize the more emergent ones. I was sitting near the desk and was able to observe more closely . Excellent

  • 5/5 Don C. 1 year ago on Google
    I felt an abiding sense of competence from every staff member that attended to me - from the front desk to the radiology tech. I would especially like to single out the Advanced Practitioner, Jessica Sanabria. Her warmth and genuine compassion for my well being was evident from the moment I met her. She was a true professional and a credit to your company. This was my 3rd visit to this urgent care office and I would highly recommend it to anyone, without hesitation.

  • 5/5 Iris C. 1 year ago on Google
    Excellent doctor and staff. I went in and there were quite a few people ahead of me, but they were excellent with very little wait. In fact, since all the rooms were full, the nurse brought me in, took my vitals and took the samples for the COVID and flu. A few minutes later a room became available and I was brought in. A couple of minutes later the doctor came in and checked me thoroughly, provided test results, explained in details and provided the paperwork. When I got to the pharmacy all medications were ready. This is an excellent urgent care and the entire staff as well as the doctors are the best!

  • 3/5 Gen G. 1 year ago on Google
    I want to start off by saying that I’ve never had an issue with this urgent care. Today, was a bit different. The wait time was absolutely ridiculous…… 2 hours in and I still was not seen by a doctor; vitals were taken after 2 hours and I was discharged shortly after the third hour. The nurse practitioner was really nice. The nurse that called me in was also nice but I did notice when asked whether I’m vaccinated or not(their questioner) kind of gave me judgy eyes because I stated I wasn’t. I wasn’t even there for covid or flu issues/symptoms 🤦🏻‍♀️ But whatever no point in arguing. I have to try another location no matter how convenient this one is.

  • 2/5 Junior 1 year ago on Google
    The only thing great about this hospital was the wait time and the way these nurses treat you. They treat you with such care and kindness. These ladies are the future of the medical field. God bless them! The doctor on the other hand was very unprofessional, he just wanted me to go home when I was clearly in a bad state from covid, it took me all day to gain strength to be able to get up from bed and go to this urgent. He prescribed no medicine, and told me “you should be fine by tomorrow.” I wasn’t… I used to be asthmatic and prone to bronchitis as a kid. I woke up the next morning with fever, awful cough, blood in my phlegm, still had body aches, dizziness, was vomiting and still had headaches. I even fainted last night, something that has never happened to me. I was worse off yesterday than my Wednesday visit. Such carelessness should never be taken lightly, whomever gave that man his license needs a reevaluation. I feel so bad but I’m also so angry I just want my voice heard! Also, the department of health called me and the agent treated me better than “a doctor.” That definitely says something!

  • 5/5 Amazona C. 1 year ago on Google
    8/31/2022 Baptist Health Urgent Care of Miami Lakes is the best. Any time that it's been necessary for me to get their services, they have received 5 stars. The staff is very kind and knowledgeable. They make me feel that I am the only one being taken care of. Every detail, every step is done with compassion and extreme attention. I am very, very happy with them. When I leave this facility, I am confident that all has been either resolved or on a quick way to be. Thank you all.

  • 5/5 georgina a. 1 year ago on Google
    Beyond excellent care as always. Nurses Cathy, Beatrice, Teresa and the X-Ray person (name starts with Y) were amazing! My family has been going there for years and I have never been disappointed. It is truly a blessing to have this Center in our neighborhood and their dedication to EXCELLENCE should be rewarded!

  • 5/5 vivian r. 2 years ago on Google
    Excellent care, no wait. Tony, the nurse was knowledgeable and extremely professional. My COVID molecular test was administered and I walked out of there very happy with my negative results. Everyone there was extremely pleasant. When I left I felt I was not in an Urgent Care but at family member’s house. The best visit I have paid to that Urgent care and i have been visiting this Miami Lakes location for many years. Always great but this time I felt the warmth from the front desk to the Dr. who gave me the good news that I was negative. Thank you Baptist.

  • 5/5 barbara l. 1 year ago on Google
    Everyone was very caring and considerate of how awful I was feeling. The attending male nurse was very supportive and knowledgeable. Attending Dr Nguyen had excellent bedside manor, very empathetic doctor. Overall the entire urgent care staff was excellent

  • 2/5 Arthur C. 1 year ago on Google
    It was nearly a 3 Hour wait just to get taken to the back. I actually work in urgent care, I know operations, and I know wait times can be extended during busier times. So when I walked into the lobby and saw it was full, I expected to wait the 1.5 hour the gentlemen at the front desk warned me about and was patient as I reached the 2:47 mark. The nurses and X-ray tech were nice and courteous. However the issue comes that the doctor took no more than 15 seconds total with me. Didn’t want to hear what I was there for and didn’t do a physical examination. If your doctor is spending that amount of time with the patients, there should be little reason for me to have sat there for 3 hours before being taken to the back. Something is off operationally.

  • 5/5 Jorge H. 1 year ago on Google
    The wait time was pretty long, about an hour and 15 minutes, but once I was called in, the attentiveness of the staff made up for it. My five stars are only for the staff of medical professionals that work there. Everyone was caring and compassionate. The level of professionalism is top notch! I would highly recommend on them finding a way to make the wait time lower. I would definitely go again if need be, but if it ever has to do with a concern requiring prompt attention, I may consider going somewhere else.


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