I was 1013 just last week here. I will keep it short and sweet. The only people who treated me like I was human was Julliann and John T., and Julie who did group therapy. I went there to detox because I couldn't on my own. I was treated like a nuisance from minute one. I was left in holding for hours with no explanation until they saw me crying because I was promised that I would go to my floor and get out of paper clothes next. Then I saw a guy go up before me because they have a slow nurse on the floor I was going to. My entire stay was miserable, not because of detox but because I was treated like I was less than and a nuisance. Also, my husband and daughter called and left messages to call home as my daughter was having a medical issue. I never got those messages which could have saved my husband a trip to the emergency room. He didn't know what to do in the situation. Had I gotten the message, the emergency room could have been avoided and my 9 year old daughter wouldn't have been traumatized.

i was taken into intake at 9pm. i was sat in a room with a small couch and a crazy man in the room next to me. they didn’t shut my door or anything. the man was kicking the door so hard that it was about to break open. i sat there in fear for 3 and a half hours as a 16 year old girl. no staff came into the hallway or said a word to me. once i was finally taken to my unit it took them almost an hour to let me go to a room and go to sleep. at 4:45am i was told to “get up” and was sat down in a chair and the next thing i knew they were sticking a needle in my arm to take my blood. the only words said to me where “get up” and “you can go back to bed now”. i was there for 4 days and each day i was there a fight occurred between the other girls. 2 of the fights ended with 2 girls being taken to a hospital. the staff had no care for our safety or well being. the staff was rude, inconsiderate, hateful and just pure lazy. most of them are just there for a paycheck. the ceo actually came and talked to me and asked me to make him a list of things that could be improved. which i did. i hope that he will listen to our concerns and make changes so that no one has to experience what i did. i am traumatized from my 4 days there. it’s no place for a kid.

Do not go here if you can help it. They don’t provide any form of therapy, it is essentially a holding cell for the mentally ill. You sit in the group room (which is extremely filthy) all day until it’s time for breakfast, lunch, or dinner. You aren’t allowed in your room at all throughout the day. Most of the staff doesn’t care about your well-being and will give you a shot and send you to Unit 1 (apparently the worst unit with violent people) if you show any signs of distress. You are not allowed to have any visitors and cannot speak up about mistreatment otherwise they’ll drug you to keep you sedated and transfer you to a different unit. The food is horrendous, most of the time inedible because it’s undercooked. If you have any allergies, good luck getting a dinner. They will put you on random drugs even though you haven’t spoken to a doctor. They will keep you for 7 days if you have good insurance, they love your money. There were three staff members that genuinely cared about their patients and I hope the best for them, hopefully they can find a different job at a place they will be respected. You get 10 minutes to talk to your loved ones which you have to sign a sheet to use the phone each day. I have never been to such a horrible place, it’s crazy they can call this place a behavioral stability facility yet tear every right away from you and give you no tools to help you succeed or with your mental health. I’m truly disgusted that this facility is even running. I hope that every doctor that sends their patient here gets admitted as a patient to experience what we all have had to go through. They would never recommend it again.

I was admitted to this place against my will and should've never happened the way it did. It was unpleasant disgusting and any time I had a concern I was shunned by the nurses, Doctors and case workers. Julia was a queen she was the only person in charge who actually cared for her patients if it wasn't for her I don't know how I would've made it. I was there for 5 days and was only supposed to be there for 72 hours if your insurance is good they will keep you however long they can. I was never given answers or helped if I had questions. I have a strict diet not by choice that if I eat even a small crumb of gluten I can get sick and potentially lymphoma cancer and they did not abide by my allergy I was hungry what was I supposed to do? STARVE? Every time I asked for a stomach medication because I was in so much pain they would tell me to wait when I would come back ask again hours later they would give excuses as to why they couldn't give me my medicine. My parents called them over and over to get answers and nobody would get on touch with then as they were concerned with how I was being treated. There was a specific patient we all had an issue with that should not have been on our level due to that patient needing different help and anytime I would express a concern about how I and other people felt unsafe with him being there they would just say “we are keeping watch” I have never met more health workers in my life that did not care about their patients. The pamphlet and how they describe their facility is incredibly false. I couldn't go outside I didn't even know there was a gym they kept us in there like we were animals. If I had enough money I would sue for emotional trauma. It is hard for me to explain how traumatic that place and the staff was and now will need therepy to be able to move past it I have nightmares about this place. A lot of the patients were great I actually made a couple of friends out of it! I would never ever recommend this place if you love your child please don't send them here they are liars.

I was here for 4 days, this place wasn’t meant for me and it was the most traumatic experience I went through. I was a 10-13 and I felt like I was a prisoner. Throughout the night the “nurses” would come in turn the lights on and take our blood abruptly. We were locked outside of our rooms from 7am-6pm. There is no getting out if you don’t bother the social workers constantly. No one there cares about your mental health or your problems that you are going through. The doctors briefly talk to you, and sometimes won’t be seen for days. Many of the “nurses” would make you feel like you were never going to leave. The showers are cold, bugs are infested in the rooms, and the water they supply us with had tiny bugs inside of it. The food is terrible and not very filling. My heart goes out to the human beings that are still there, missing home, waiting to see their family, and just wanting help. DO NOT GO TO THIS FACILITY, IT WONT HELP.

This facility is an abomination. They take in the most vulnerable people needing help and treated us like animals. The staff is incredibly rude, mean, cold and cruel. There were several instances I witnessed people who had special diets due to celiac disease, diverticulitis and diabetes being served food that would have been very dangerous for them to ingest and when they told the staffer on duty the problem she YELLED at the patients and said they could just not eat. There were patients who were older and had problems hearing commands and if they didn’t understand, instead of showing compassion and understanding, once again the staff would yell and berate them. They withheld mental health medications from people to the point you’d watch them visibly decline right in front of you over a course of days. When I expressed concern to the nurses about this, again I was yelled at and told to mind my own business. They mistakenly took all the clothes my husband brought for me in a contraband area so I had no access to my clothes for days while all I had to wear was a hospital gown with no underpants. They also lost my credit card, which resulted in having to wait over 2 hours after being discharged to leave. I am reaching out to the local investigative television teams to look into these issues as it would not be the first time Lakeview would be in the news for its negligent, unethical and dangerous practices.

I can’t say enough words to stress or express how awful this facility truly is. My ten year old son went here and I wish I had trusted my gut when I read the reviews but we were so desperate for help, which is a big part of why I’m so mad that they failed my child so miserably. Staff is completely incompetent and it’s quite obvious they don’t care about the patients. They are always annoyed, rude, and cannot provide you the information you’re seeking. My son was here for seven days and was never evaluated by an actual doctor or given a diagnosis or decent treatment plan. I had to pull teeth to get any answers and any time I talked to his case worker she had no clue who my child was or would ask me the same questions ten times because she “didn’t have his chart in front of her” ... all this time my child spent here just for them to make a referral to a therapist he had seen before who failed him also. This is why mental health patients struggle so much, because they cannot get the proper help they need when they beg for it. Shame on this place and all the staff .. despicable human beings and a complete joke of a facility. I wanna talk to whoever runs this place but of course I can never get anyone to answer the phone or take my concerns seriously. Don’t waste your time with this place if you want any real help.

If I could give this place 0 stars I would. I went in as a 10-13 after a suicide attempt. From the moment I was brought in I was treated very poorly. I was given stitches at the hospital which were not cared for in the days I was here. I was repetitively given Ativan that I had terrible withdrawals from after leaving. Staff is very neglectful and abusive. I started my period while in their care and was denied feminine products. Several others were denied medical treatment during my stay. I plan on involving the law with this. I left this place worse mentally than when I arrived. If you care for your family member’s at all don’t send them here!!

if I could rate this place a zero star, I would . I left here worse than when I was first brought in. None of the staff honestly cares about you. You don’t even get proper treatment. All you do is color with crayons and watch TV, sometimes when groups came in we would play games. None of that taught me anything. if I’m being honest, this place gave me trauma and PTSD. The food is cold and disgusting. there are so many fights and the staff doesn’t even isolate the threats, they are still able to come out of their room into the unit. I felt very unsafe at this place and it left me very anxious. my roommate was having an anxiety attack and they laughed at her then told us to go to bed. if you need professional help, don’t go here, you will not get the help you need. none of the workers communicated enough with my mom, I was there for way longer than I needed to be. The communication skills in this hospital was beyond terrible. None of the staff even knew that there were fights happening so they would let the threats out of the room back into the unit and it would cause more and more fights. on top of that, me and my peers there would tell the staff that we felt unsafe, they still did nothing about it and kept letting the same girl out (who caused all the fights). I was miserable the whole time I was there, none of the staff even showed any source of sympathy. This place is literally a prison. I’ve never felt more unsafe and paranoid in my whole life. I’m glad to be out but to anyone reading this please take it as a warning to never go here or send your child here. This place is just absolutely horrible.

ATTENTION: DO NOT SEND YOUR LOVED ONES HERE. I spent 7 days in this hell hole for suicidal ideations in March of 2023. During my 7 days, I experienced abuse, filth, and absolutely no care. The staff is extremely rude and demeaning to the patients and this is a very vulnerable time in your life. The facilities are not up to standard. During my stay I was unable to shower once, the shower pressure was not enough to get the water stream off of the wall and the water was ice cold. On top of that, one of the main room bathrooms would not lock and multiple people walked in on others. The staff is completely incompetent and they are extremelly understaffed so you are never seen by a doctor. You meet with someone for 5 minutes and they prescribe you medication. They prescribed me medication but guess what, they had my name wrong. I politely corrected them that day, and the next day, the same thing. I was a little more arrogant this time telling them they are a medical facility and shouldn't have my name wrong. The third time, I became irate and shouldn't have but was frustrated at the situation. Lastly, the costs is nothing short of robbery. WITH HEALTH INSURANCE, they charged me $18144. My insurance paid them $16230.73 for their "CARE". As you leave, they make you meet with a "Financial Specialist" to get you to pay as much as possible at discharge. I paid another $300. They are still claiming I owe $1913.27 and have sold it to collections. They take advantage of poor mental health and prey on the weak. This should be criminal but instead are continuing to get referrals from hospitals.

Keith, Kim and Julian are the best BHA's. Beth and Chad are the best nurses for my daughter CB! My daughter went into the facility suicidal because of our living situation. Beth and Chad makes sure that my daughter gets her rest and medications. They treat her like a human being. The BHA's attentively listens to my daughter concerns and tends to her needs accordingly. I think that the group therapy helps a lot. I was very nervous and concern about my daughter going onto this program, but hearing her voice made me less nervous. Hearing how cheerful she has been, even though our living situation is sketchy, I'm really glad that Lakeview, was here to take her in when she had her crisis. They gave her clothes to wear as well. They do allow the kids to call home everyday which helped to ease my anxiety! The main thing that I liked about thus program, is that if anybody was a bad influenced on your kid that caused them to any drug substances, LW cuts off the contact from those people so that your child can get well. Anyways, I gave them a chance. As a parent, always check on your kids in any facility as often and randomly to safe guard their wellbeing anywhere. Never trust a facility 💯. So far, this facility is 👍 👌 for now! Ratings: 5 being excellent and 0 being poor. SHUTTLE BUS =0! They need a shuttle bus for the parents that pickup and drop-off at the closest Marta stations FOOD=3, LW needs to step up their food game. This isn't a jail. Trearthese kids with respect! Prepare regular food dhat tastes good which includes the salads , desserts and drinks.

I got put there and everything was horrible from the staff to the food. Prison would have been an better option than this place. The longer I sat there with those people the more insane I felt like I was going. we didn’t go outside or do anything that would even improve someone’s mental state but we stayed upstairs majority of the time and the windows were tinted out so we couldn’t really see outside like no sunlight no nothing. We was s just in a building with lights on all day and it was very nerve-racking.

DO NOT send your loved ones to this place. They do not care about your recovery. No exercise, little to no outside time. (2 times in 7 days 30 min in gym). Only 2 one hour counseling sessions a day. The other time is spent in front of the tv in the day room. No access to your room all day. Meds may or may not be given in the morning. Sometimes it would be around noon and if you have anxiety then you know being in a new place, never being told what is going on and being treated like less than is scary. The food is almost as bad as not being fed at all. Which a lot of people didn't or refused to eat. No smoking and if you are a smoker than you know rehab is bad enough without smoking. You couldn't get a nicotine patch either without seeing a doc. Which you were lucky if you saw one once during your stay. If you truly want your love one to get help avoid this place. And they took all my jewelry and didn't log it in. Over 2500.00 worth of stuff that I had for years just gone. I do have to say Jim, Julianne, Lorrielle and Johnathan was a blessing. Didn't get to see them everyday but they sure helped while being there. I also must say that it is a shame that only the good reviews get comments back from Lakeview. It's like if you write a bad review then we will just be written off that we were crazy while we were there or that we don't deserve a response.

I was there last summer and the help i got was great, staff know how to handle adolescents having anger management issues and when i was feeling depressed a nurse helped me, i got the milk i requested, got everything i needed and they teach us fun games i still use as a coping skill. Great place for loved ones dealing with mental illnesses

I was admitted in march of 2022 from attempted suicide. This place is a nightmare. I have been diagnosed with bipolar since I was 13. I’m not denying I deal with my own issues. When I’m scared and put into a new place though, I am very withdrawn and quiet. Most “caretakers” here would call me being agreeable and helpful. The truth is, I was doing their job for them. There were not any groups available except one, Ms. Julie’s. My fellow patients and I held each other through this mess of a place and tried to help prepare each other to not come back. “Booty juice” was regularly given to patients that needed counseling one on one to avoid doing their jobs. A sexual predator went into a girl’s room who was 19 but looked 10 and they caught him just staring at her. One night, staff moved her to our floor to separate them. The next night moved him for being disorderly to the same floor this poor girl was on. Multiple complaints were given and nothing was ever done so we formed a group to look out for each other. I have nutritional issues and needed to be placed on ensure because the only thing I would eat from the cafeteria was salad. I was supposed to receive 3 a day, ordered by the doctor. My medicine even depended on calorie intake to absorb properly. I was lucky to get one in a day or a single salad. I went three days with no ensure and no salad because the staff that did care was off duty for the weekend. The showers were freezing, the facility dirty as a barn, and we were supposed to be given clothes by the patient advocate if we had none and had laundry provided. I was lucky enough to have my clothes washed once in 14 days. My husband was bringing clothing and socks for me that I “donated” to the floor to let these poor people have socks. I was held this long due to it being my max insurance payout. I did not EVER see a doctor until my husband called and complained to a man named Stephen that I had been there for 12 days, been given another patients meds “by accident because I looked like her” and he was furious over me never seeing a doctor and their advertisement of programs that were never provided. The patient advocate was appalled with the facility and working actively with my family. She was ready to quit her job, not because she didn’t want to help, but she felt like she could make no difference and it was breaking her heart. I was given no pillow… EVER. I stuffed my clothes in a pillow case and slept on it until my angel of a roommate left and broke the rules by giving me hers after 8 days. The one and only time I lost my composure while I was there, I had a panic attack and tried to implement breathing exercises I was taught by a tech named John T. I was throughly screamed at by another tech at the time for crying and hyperventilating. I was demanded to give them my blood pressure and heart rate because they thought it was fake and would not record… they took it later after the panic attack and recorded that… all while be screamed at by a tech her brother just died. She wishes she had it as easy as me and could just cop out and try to kill herself. The next day she tried to make an example out of me and knew I was quiet and shy. She was angry I reported her and I was told she was reprimanded. She still forced me in front of any entire room when we had never had group and she is not a counselor and forced group that morning with “me leading it” It’s fine though, because I did lead that group and I brought those people together and we are still… over a year and a half later, helping each other. Lake view is a disgrace. It’s an abuse of human dignity and I know I am personally now dealing with severe PTSD that strictly came out of going to this place to “heal” This is not the place to seek help. That does not mean there aren’t others though. Do your research, don’t let this place break you, and help shut it down.

I want to give a huge shout out to Arianna, the social worker, that has worked with My Son over the period that he was at the facility. She was attentive, and extremely compassionate, as well as a great coach to helping him navigate his particular situation. I am super grateful that she was able to work directly with him with the level of care and concern that she provided to him.

I would give zero stars but I can not. The only good thing I have to say about that place is the intake nurse Jennifer is the most kind and compassionate person who has her hands tied. The patient relations woman Ju'an is a joke and brings an even worse name to this facility. She has no interpersonal skills and will not speak to families without getting defensive. My minor child was brought in and everyone involved stated he should be discharged home with a safety plan, however, no physician will communicate with us regarding his discharge because we have insurance and they can bill it for numerous days. Never ever willing bring anyone here. It is a dangerous place that deserves to have their license to practice removed

I was a patient here from 12/25/22-12/29/22. This facility is not home so I of course experienced anxiety and home sickness. With that being said, this facility is professional, fair, and ethical. When I was released I researched all the information on protocols and laws for the psychiatric aspect of treatment in a hospital and Lakeview followed the laws and regulations perfectly. The facility is tidy and doesn’t have pest, which is a plus. The things I can say that lacked were some of the staff attitudes, the food, and the posted schedule that wasn’t followed. I thank the most high for the techs Julianna, Johnathon, and Dee. The nurse practitioner Pamela and Jasmine were so caring and possessed the most patience. The social workers named Tamia , AP, and Karlithia were heavenly angels that I appreciate so much for their efforts. Lastly, a majority of the nurses at the nurse station during my stay were exceptional. So in all I am grateful for my experience at Lakeview Behavioral Health Facility, the group therapy sessions and activities helped me to make breakthroughs and obtain a new appreciation for my life and life itself that I didn’t have before my visit. I am forever changed and healed in ways by Lakeview and It’s staff. Thank you❤️

This place is scary. There was absolutely no communication with me as a family member. My husband was not given any blankets or pillow to sleep with and he was freezing the whole time. They lost his wedding ring and license. To make it even better he got bit by a tick while he was inside the facility. How this happens I have no idea. They kept him for an entire week and didn't give him any meds and did not communicate a thing with me the entire time. When I would call up there they wouldn't give me any information but would not let my husband call me either. He lost a lot of weight while he was there. Terrible.

I recently attended this facility as a patient. Although there were some BHAs that truly tried to make my stay as painless as possible, there were far more staff that seemed to care less about the mental state and reasons for patients stay. There were far too many staff that openly stated how they HATED their JOB. Secondly, the communication at this location is horrible. Patients are left in the dark about their release status and doctors, PAs, and therapist didn’t seem to have the best interest for their patients. Each doctor, PA, and therapist continually asked the same 5 questions, whenever they chose to see you. I saw my doctor, Khanna, once during my 7 day stay. The staff says each patient has a window of 5 to7 days to dedicate to their treatment, but the reality is everyone stays for 7 days or more. The food is stale, cold, and far from nutritional, and if you (the patient) refused to eat the vile food, it was noted in your chart as used as tactic to extend your stay. The living quarters were invasive and triggering, especially since they are co-ed (both male and female slept and showered on the same floors). I spent about 5 hours a day literally watching tv; the other 3 hours were spent coloring (creative group), playing games (recreational group), or simply talking about our “mood” for the day. There was no in-depth treatment to treat trauma. I urge you to reconsider your decision to send a love one here or admitting yourself.

The whole process was very unprofessional. My loved one was admitted and kept 3 days after requesting discharge on a voluntary admittance. Communication is horrible, no one ever answers the phone for hours and when they do they either hang up on you or transfer you to a voicemail. The social worker assigned was very rude and condescending. The patients are left to watch tv all day, no access to outside, 1 doctors visit in 6 days, limited windows and no visitation. I felt very uncomfortable and helpless with my loved one there and would NOT recommend this facility for help. This place deserves immediate inspection and an overhaul of staff.

My son that's 16 is in this place as I'm typing this. I hate to even give a star. No one ever answers a phone for myself, his adopted mother, or dfcs. They didn't want to treat him for his real issues at all until we pushed the issue. This place does not have any communication skills at all! I have been calling for 4 days now to speak with my son and I can't ever get an answer day or night on unit 2 North. This place is ridiculous and very unprofessional. I will be contacting BBB about these issues. Our children are in this place and not one doctor has reached out to let a parent know what's going on.

I came out of this facility more traumatized than when I went in. First thing at intake (which took freaking hours) I had a strange man come in my room and asked me if I wanted to have sex with him. And that was before I went upstairs to the monsters that are suppose to care for you! Not all staff were bad but 95% of the staff were disrespectful, rude and non caring. I could never sleep because of laughing and loud talking at the nurses station, also heard them give report about other patients which breaks HIPPA! A nurse documented that I took a medication that I DID NOT take so when I needed it I could not get it. My meds were messed up from the beginning and everyday had issues. We were stuck in a dayroom with no groups until Lakeview had some important people come in and they needed to put a show on to get the accreditation they needed to continue to traumatize more patients. I would never recommend this place to anyone. And if all that wasn’t bad enough, housekeeping sucks at there job. I had dried blood on the walls of my room, gross. Floors were nasty, food was terrible and I was not treated like a human being. I was treated like I was a burden. If your looking for a therapeutic place to send you or a loved one, this IS NOT THE PLACE. I also like how they respond to the good reviews but like to ignore the true reviews.

The doctors excuse they give you after your stay would only be accepted if you were a child that missed two days of school. I reached out on multiple occasions needing documents to be signed for my leave of absence from work and even ended up having to go in person, only to never receive said documents. Highly unprofessional. If I wasn’t afraid they’d put me back in this nut house I would have went up there and acted a fool. If you truly love your loved one, disrespectfully, drop them off somewhere else.

If I could give this place a negative rating I would. The level of communication and incompetence I found when trying to get information was nothing but off the charts. Level of care appears to be the same. The state of Georgia should shut down this facility. I wouldn’t recommend this place to my worst enemy. Really feel sorry for other parents that were tortured with their experiences too.

My fiancée was admitted on a 1013 hold in May 2023. Her mom and I were so worried about this place due to the reviews but I had to stay realistic because I knew that so many people do not want to be here and are taken here against their will. After discharge, this is what Katie (my fiancée) has discussed with me about the facility, good and bad. She was on 3 west. The staff was super nice and always made sure patients knew they were safe and staff was available if they needed anything, especially Johnathan (who she mentioned multiple times). You can use the phones a lot during the day which was really helpful to her during her stay because she found a lot of comfort in talking to me and her parents and friends. She really enjoyed art therapy and music therapy which isn’t offered in a lot of facilities near us so we were actually really excited that this was offered! The gym time was very lacking and there was no time spent outside. The intake process was really long and she had multiple panic attacks while waiting. Due to not being seen by a doctor yet, she was unable to receive any medication meaning she had no choice but to just sit through them. The next day (the first full day) her physician said he would order her something for her anxiety and get the nurses to give it to her within the hour. That was around 3pm and she didn’t receive it until 9pm. That was probably the most frustrating thing other than the long wait for the case worker which we were told was the only hold up for discharge. The food and beds were not great but it’s not a five star hotel, it’s a behavioral health facility. Not the biggest priority. The facility was clean and was safe for her, which is better than what a lot of people would imagine. They gave so many good resources to start healthier behaviors. However, I do hate that she missed the one talk on effective communication because of her meeting with her case worker. Katie’s mom and I struggled because we didn’t communicate with any employee until two days before discharge when we talked to the case worker and that was just to set up a discharge plan. When I attempted to call to speak to a nurse they actually transferred the call to katie. But the change I noticed in her even over the phone after one dose of her medication was unreal. Because of Lakeview, my fiancée can’t stop smiling again. The loss of that has been so gradual that I forgot that she used to be this way all the time. She still has a long way to go in healing herself and will continue to do so with the help of her family, friends, and therapist. But for now, we are incredibly grateful for the help she received while here.

I would never tell someone to go there Shacona was the only nurse that showed compassion & cared . we were a nuisance to others & snapped their fingers @ us. Patients that were cold couldn't bring blankets out to keep warm. But staff @ night could bring blankets out to sit in & wrap in & then I saw them put it back in closets for us to us. They saw it is cross contamination. So was this.

Lakeview is a wonderful facility for you or your loved one in a time of need. The staff is incredibly caring and truly wants you to get better. The clinicans really focus on the best treatment plans and goals for the patients. The campus is beautiful and has large windows overlooking the Forrest and lake. It is definitely a facility I would take my loved one for treatment.

Lakeview is a wonderful place for crisis stabilization for our kiddos, young adults, and adults suffering with mental health and substance use. Julianne is such a pleasure and peach to speak with. She is extremely knowledgeable on the programs at Lakeview and makes you and your loved one feel not just like another number but someone who is seeking answers and wanting help. I would definitely recommend Lakeview!

The web site pictures of the facility with the nice rooms and nice TV room is bogus.. I had the absolute worst experience there..the place is nasty,the food is horrible, people are locked out of their rooms from 8:00 am until 6:30 pm with having access to a bathroom when a staff member is available to unlock the door...the only access to water is a water cooler and dixie cups...the staff during the day is fine ,the staff at night needs investigating... Horrible Place

I’m not David, I’m his wife. Where do I begin? I took eight pages of notes. DO NOT go here. Multiple issues that were not addressed promptly at all. For example, it took me 20 hours just to get a pillow. I was never admitted to the proper unit so that was a waste. Halfway through my stay I tested positive for Covid and was on isolation. I am certain I acquired it there. You would think after 2+ years into Covid they’d have better protocols. In isolation I felt like a prisoner and I was a voluntary admission! The posted schedule is an absolute joke. I feel it’s only posted for accreditation purposes. Never again!

stayed there for a little less than a week. they had multiple children in the wrong units and refused to make a change to it. food was undercooked and nasty. you never get a choice of water for a drink during breakfast/lunch/supper, only a random kool-aid with too much sugar. one of my friends was over-medicated. kids who were very hyperactive, annoying and erratic were never given consequences unless they touched someone. etcetc

Lakeview Behavioral Health is a great facility for anyone who is looking for crisis stabilization, mental health help, and substance abuse help. Julianne makes the experience easy and seamless and gives great detail of what a day looks like. The case managers truly care and do not treat the patients like another number.

My experience being a patient of Lakeside Behavior Health, was very insightful. I was able to go in person for the group sessions, also contribute through virtual. I found the mix of different therapist personality types and there own personal experience they shared was very beneficial. I became stronger mentally and my outlook changed because of the help I received at a very crucial time in my life, from Lakeside and would encourage any who may be struggling to reach out to this facility.

This place honestly should be shut down. It did absolutely nothing for me. I was there voluntarily for alcohol withdrawal and not once was I medicated for any of my symptoms. The place was literally just a common room where everyone got into physical fights and the staff legitimately did not remove any of the violent individuals from the rest of the group, they would legit tell the people being attacked to leave and not be around the persons being violent. Everyone there looked scared to be there and there is nothing positive to be gained from being there. It is just a scam to milk money off of insurance companies and people that pay out of pocket. It was truly sickening.

Don't go here if you want to talk one on one with a therapist. They was only worried about going home after the work day was over. They also give away my ankle monitor charger to another patient and still haven't got me another and was also supposed to help with my short term disability but also didn't do anything to help there. They sure did want my money for the bill asap though. I wouldn't suggest this place to anyone for anything other than a medical bill to pay for hardly no help or service.

I wish I could give a zero. Intake was extremely rude. Tasha was rude over the phone and the other black short lady with her hair shaved on the sides who had her name tag covered was worst. They need to seek counsel because there no reason to mistreat people.

Lakeview is the best behavioral health facility I’ve ever been to. The staff there are incredible and I was really supported there without judgement. David from Business Development was extremely helpful in getting me in contact with the right people for outpatient PHP quickly after my discharge. Devin Heard with outpatient services was also very helpful and efficient with the intake process. I was inpatient at 1-North before PHP and the entire staff are so patient and patient were so supportive with me. I was not the easiest patient when I first got into 1-North, but everyone was understanding with me from day one. A few staff I’d like to mention for their awesome care are Chloe the Nurse, Angie the BHA, Kendrick the BHA , and Sally the nurse. However I’d honestly list every staff member if I could remember them all! The social workers are great and honestly if you are struggling and need support I would recommend this place for certain. It’s not easy to ask for help and not always easy getting treatment, but for me I learned so much, it’s honestly been life-changing (no exaggeration) and I can’t thank Lakeview enough. They will be where I go to moving forward if ever the need arises when I am in crisis. Thank you to Lakeview for all of your help, you truly have helped save my life. 💜

This was the first ever behavior hospital I’ve ever been to. I got sent here back in September, after I tried to attempt to end my life. I was probably the quietest kid there, since I really did not know what to say after that whole experience. I was scared and lonely, I felt lost. The therapists or whatever didn’t really help or anything, they just said little things to try to help me out. And if I’m going to be completely honest, the kids there were the ones giving me reasons why life is valuable. I still can’t believe such amazing, fun, and funny people got here. I felt accepted with them, and it felt amazing to actually feel that for once. Everything else about the place, like the food and rooms were okay. The food wasn’t amazing, but some of it I enjoyed. The rooms at night were pretty cold, which I still don’t understand why. But with all of that, my experience there was alright.

i was just released yesterday after the longest 6 days of my life. there is a system. and sometimes you have to cheat that system. i had the pleasure of being on the 2 south floor. the staff was kind (you had your fair share of bad apples though). the food was god awful though and i felt as though i starved but they do have ONE vegan option! make friends with the other patients, being alone isn’t going to get you out sooner. and if you smoke BUG THEM FOR THE NICOTINE PATCH IT MAKES A DIFFERENCE!!! stay awake in group and actually share your thoughts and feelings. it all helps you get out. my insurance is incredible and i was there SIX days. you get out. as to sign a 10-20 and make sure you sign the 10-15. oh and if you’re acting a fool and cussing people out, you absolutely will go to 1 north! i wouldn’t suggest this place to anyone elderly but definitely early 20’s to 50’s. it’s an intensive care facility for the mentally ill basically. oh and they don’t count the weekends!!!