13 dead bettas is ridiculous. Hire better people who actually take care of the pets under your care. They are living beings they are not disposable. DO BETTER

It was a pleasure to get to know all of my regulars. After 4.5 years in this store I felt like I became part of your community. Thank you all for allowing me to share in your lives and the lives of your pets. I know the team that’s still with that store and you’re in great hands:) From my family to yours, I wish you all the best.

First time in this location and a bald head man with glasses runs into us right as we walk in. Doesn't say excuse me , hello or anything . Just rude. Ran towards a young man at register who seems to be busy flirting with the groomer behind the register. I went to go get dog food just to step in dog feces. It already had been stepped on, as there was a trail. If the workers here would have been working it's very noticeable and would have seen it. I grabbed my bag of cat food and head to the counter just to see 3 huge cockroaches on the floor. And no this is not a feeder cockroach. It's a cockroach that invades into the foods and snacks here. Disgusting and will never be back to this location and do not recommend for others to. Check your food items before purchasing.

Limited snake keeping supplies. The ball python for sale was in poor condition, maybe due to the set up conditions. The enclosure wasn't at the proper temp or humidity. The snake was climbing and wrapped around the temp sensor and didn't appear to be shedding well, all signs of a stressed snake. The employee was very friendly and tried to be helpful but wasn't well informed. The employee stated the snake is not eating, so they've been force feeding it and giving it insects. The store was clean, and other animals appeared to be well cared for, and the employees were around and would offer assistance to help whenever needed.

Ethan, Nick, and Gabby are all wonderful associates who go above and beyond for their customers and their pets. We recently had to give up our beloved guinea pigs, and it was a very emotional time for my kids and me. They treated my family and our pets with the utmost compassion. They took interest in their names, their personalities and behaviors, how they were bonded, everything. What could have been a terrible, scary experience was one of the sweetest memories our family will have, knowing our babies were going into the care of people who genuinely love animals and their jobs. Thank you!!! You were angels that day. Give them all a raise!!!

Online ordering went great until I showed up at the store to pick up my order. Supposed to be open until 8pm, locked up tight at 6:05pm with a note on the door. You must really hate your customers.

I've used these tags for a few animals for 10 or so years, getting new ones with new collar styles or sizes.... I got tired of replacing scratched, chewed, or otherwise broken tags... These are indestructible. I love them. I'm a customer for life.

We had a very knowledgeable and patient assistant. I wish I could remember his name. My 4.5lb dog has food allergies. We believed it is chicken to be exact. We learned that most dog food either has chicken meat or chicken flavoring in them. There are very few made without it. He introduced us to three different dog foods that did not contain chicken meat or flavoring. My dog hasn't had a long day and night of scratching since. We are so happy.

Reptiles are neglected here. Enclosures without water, humidity is far too low for many. Very upsetting to see.

Today. 10/27/2023. We had a grooming appointment established a week before. They send and email confirming the appointment, two days later they send call asking to confirm the appointment again, wich I did. And yesterday they call several times asking to reconfirm the appointment. How many times we suppose to do that. We had our appointment at 8.30 today and I got there 10 minutes late the door was closed, and wasn't able to get in, finally the groomer comes out and tells me that i am late. In a bad mood. And I didn't like her attitude so I responded that if she didn't wanted to do it just to said it. Wich she did and I loose it I called for the manager and the manager trow me out of the store. . Today they lost a customer who buys for tree dogs, two cats and chickens, we olso bring them to the bet clinic. To bad I used to like the store I guess we are going to petsmart from now on.

The woman who helped me was extremely friendly and helpful. My only complaint is Petco's exchange policy. I bought a large in the Mrs. Clause outfit, and when it arrived at my home, it was extremely tiny. It wouldn't even fit my small Jack Russell! So I just wanted to exchange it for a bigger size (same retail price). The only difference was that I bought the tiny one on a black Friday sale. Well, by the time it arrived at my home, I went back in, and petco wouldn't do an even exchange for the price I paid for it on sale. I had to pay the price that it was the day that I went in. I've never seen a company do that.

My fav Petco just happens to be the smallest! Store Experience The staff here are super friendly, accommodating, and welcoming to each pet. The variety of items and availability is always on par (for the items that my pet uses). The rewards system is comparable with other competitors. Location Plenty of space for parking Nearby shopping Nearby restaurants Product & Pricing Higher quality items, paying ~$10-20 more overall than I would at competitor stores for similar items, yet different brands.

Don’t buy feeder insects for your reptiles here. One they charge WAY too much, two they have horrible quality insects. My crickets I purchased were 50% dead, then I bought a 4 pack of hornworms and when I opened the seal and container 3 out of 4 were dead. You can spend less and get better quality feeder bugs online.

This is by far the best Petco I've ever been to I had the most incredible experience and all I was doing was buying some goldfish for the fish tank but they made it a really enjoyable experience my four-year-old got to pick out his own goldfish and she actually chased him around in the tank for him and I appreciate that and then we go to check out and have the friendliest cashier Petco has ever had KC you rock I'll be back this is my new store

Great staff, kind and nice. Can take a minute to get assistance at times, but because the people and service has been flawless, it's not a problem to me. I come here to get my pet food and items now rather than ordering as their stock has been more dependable.

Definitely the cleanest PetCo I have ever been to, with the friendliest staff. Everyone seemed so excited to answer my questions and help me pick out the best for my babies! There Dog trainer is a life saver! He was able to teach my mentally disable dog not just how to sit, but how to play with toys, and brought out her real personality. And we can’t forget grooming!! All the groomers here are so kind to my dogs and Even my little kitty cat.. I can really appreciate the time and dedication shown to the animals here, they all look so happy and healthy! Thank you Alpharetta PetCo for always giving it your best.

Updated review: Bought 2 guinea pigs end of November. Was reassured several times they were both boys. Took them to the vet today, 1 is a girl and she’s pregnant. Went back to the store to tell them, they will do NOTHING. So now I’m stuck with guinea pig babies AND a $470 bill to neuter 1 Guinea pig. Do not buy animals here, they have no idea what they are doing and do not care when they lie to you about what you’re buying.

I Just received my second order of brass tags. They are perfect and came exactly within the time frame that was stated. I highly recommend Boomerang Pet ID Tags.

Your store closes at 6pm, but online advertises 8pm. Paper signs on a door is not exactly a proper way to let people know. Really wasteful of your customers time to not have the correct information posted online.

I like Petco as a company. Had never been to this location. The location seems very unorganized with stuff everywhere. If an employee has time to sit at the counter and look at his phone. He should have time to clean up and make the place look better.

I like to shop at Petco. They have my dog food, and I have never seen moths flying around the food I am buying or coming out of a bag. I have seen that at PetSmart. Petco store always looks well kept.

Nice staff. Clean store. Easily find what you want. I live in the city but drove out here for a Vetco appointment. All booked up in the city. They took care of my dog and I was able to pick up food while getting shots and flea/tick medications. We have been using this service for the last five years.

We took our dog for grooming at this location. It was not a great experience - the dog ended up with a nasty cut on his head from “getting out of the kennel.” The stylist also chose not to address his nails and just refunded us for that service. I’d rather have bathed him at home - at least then the dog wouldn’t have been injured.

It’s 7:50pm as I write this…this store closed early again. Maybe a manager will care enough to stop doing this. 3rd time I’ve come here within 30 mins before close and the doors are locked and I have to go elsewhere. You’ve lost my business. I’ll give my $$$ to Amazon or chewy.