5/5 Ramona Partee S. 7 years ago on Google
By
far
this
facility
exceeded
my
expectations.
My
mother
was
transferred
here
from
Kaiser,
after
having
been
at
a
host
of
sub-standard
facilities.
I
was
pleasantly
surprised
at
the
cleanliness
of
the
facility,
the
friendliness
and
attentiveness
of
the
staff
and
the
overall
quality
of
care.
I
also
applaud
Shoreline
for
the
following:
*My
mom
had
a
stage
4
wound
that
seemed
to
have
gotten
worse
at
other
facilities,
but
showed
great
improvement
at
Shoreline.
*Shoreline
kept
me
in
the
loop,
without
delay,
when
there
was
a
change
in
my
mom's
condition.
*The
charge
nurses
are
pleasant,
very
efficient,
respond
quickly,
hard-working
and
always
greet
me
by
name,
especially
Irvin.
*The
CNAs
are
awesome.
They
treat
every
patient
with
respect,
kindness
and
love.
One
day,
I
noticed
that
a
woman
with
dementia
had
wandered
outside
of
her
room
and
into
another
room.
Two
young
CNAs
noticed
it
immediately
and
quickly
went
to
escort
her
out.
Literally.
A
CNA
was
on
either
side
of
her
with
interlocked
arms
as
if
she
was
being
escorted.
They
struck
up
a
conversation
with
the
patient
that
the
patient
really
seemed
to
enjoy.
There
was
no
force
used
at
all.
The
patient
happily
walked
out
of
the
room
as
if
she
was
with
old
friends.
It
was
a
heartwarming
scene.
Also,
a
special
thanks
to
Gretta
for
her
very
kind
words.
*As
my
mother
had
been
in
and
out
of
various
nursing
homes
in
the
course
of
of
few
months,
by
the
time
I
got
to
this
one,
I
decided
that
I
would
not
bring
all
of
her
toiletries,
because
items
had
previously
gotten
lost
in
transit,
etc.,
and
the
facilities
usually
provide
those
items
anyway.
Well,
one
day
while
visiting,
I
notice
that
there
is
an
unfamiliar
bottle
of
body
wash
and
Aveeno
lotion
(not
your
typical
standard
issue
toiletries)
in
her
nightstand.
I
never
figured
it
out,
but
apparently
the
facility
doesn't
provide
toiletry
items,
and
someone
saw
fit
to
purchase
these
items
for
my
mom.
I
am
sure
I
could
come
up
with
other
examples
of
how
this
facility
has
gone
above
and
beyond,
but
I
think
it
is
clear.
Thank
you
Shoreline
for
making
a
difficult
time
in
our
lives
more
bearable!
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