We never stayed there! We had to cancel to due family emergency. I am reading other reviews and same thing happened to us. They keep charging my card even after getting a new card. We cancelled with Home2Go third party with in the time frame. We had till November 26 of 2021 to cancel at no charge and I cancelled on August 17, 2021 that was 3 months early! and they keep charging my card a year later! I am still dealing with this mess. Don't trust them. They steal your money.

The cabin was beautiful and rustic I loved the layout of the place. We had plenty of room and everything we needed to cook and enjoy ourselves. Beds were comfortable TV had good selections shower was NICE! Definitely enjoyed the place and it was in a very good location to go exploring.

BE AWARE IF you book through a third party site, you will be charged a different rate than what you book on those sites. They will claim it is a cleaning fee that is "added into the nightly rate." So for me it was $35 a night increase for two nights ($70). They will also claim that they emailed you the receipts at booking that overview the costs, but, at least in my case, they did not. The receipts will not list a cleaning fee, again just a change in daily rate. I am assuming they post a lower rate on 3rd party sites to attract customers, then charge them the full rate when they book, and hope they wont notice. Currently in talks with my booking site about the matter, as staff were resistant when confronted on the matter. As for the stay it was ok. Cabin 18 was cute and spacious with room for a car right out front. Bed was good but not great. For such a high "cleaning fee" I do wish things were cleaner, especially the jacuzzi tub. Also with such a high "cleaning fee," I would hope that they would check to make sure all the major facilities work, however on the first night I found that my cabin had no hot water due to the water heater pilot being out. After a long drive that evening, I was very much looking forward to that jacuzzi tub. Instead, I found myself in a cold tub desperately adding boiling water to make it at least temperate. I will give them credit, the next morning they fixed it right away, but it was sad to lose 1 of my 2 nights with that tub. All in all, if I knew the full cost at booking, I would have booked elsewhere. There were other locations in better spots with better amenities at the same real rate. I understand that the lodging business is a dog eat dog world in Big Bear, but I hope Golden Bear will try making sure their product worth their cost instead of using shady underhanded tactics.

Lisa, the manager, was great. She accommodated our large family reunion of 50+ people on short notice when another property didn't work out. We loved the pool, the firepit, and the outdoor seating for our group dinners. Thanks so much!

A wonderful way to experience Big Bear by staying in your own private cabin! The grounds were well equipped for sports and activities for kids, clean, and rustic. Our cabin was a two story loft style and quite cozy. Very quiet too. It had all the basic furniture, was clean and mostly comfortable (chairs and couch not so much). We didn't spend too much time in the room so that didn't bother us. The only reason I didn't give a five star was that the amenities were minimal for the bathroom. Kitchen was great - everything you could imagine using. The bathroom lacked kleenex, shampoo and conditioner, and most importantly for safety concerns, an anti-slip shower mat for inside the bathtub/shower. It was very slippery so we put a towel inside so we wouldn't fall! We went to the Dollar Tree to buy the essentials and left them for the next guests......

We got this on a special rate. The queen bed 1 room cabin with kitchen was comfortable and cozy. I really loved how clean everything was on the inside. Bed was super comfy. But wish the windows had an option to make it dark. I also enjoyed the outdoors area they have. Would return again.

Booking the cottage online through their website was very easy. I experienced no difficulties checking in. Staff at the front desk was extremely friendly. I didn’t need anything extra for my stay, the cottage had everything I needed. My only complaint would have to be the blinds. Some couldn’t open because they were missing the wand or strings and some didn’t fit the windows (length). The ones that were too small were in the bedrooms, so there was light from outside lights all night. I would suggest window treatments such as curtains. Other than that I had a great stay and will definitely stay there again in the near future!

Great stay in cabin 13. The beds were very comfortable and the cabin had everything we needed to have a great family outing. The staff was very accommodating, jacuzzi was awesome, and amenities on site were great. My family and I will definitely be coming back to stay at the Golden Bear Cottages! Thank you for the awesome experience.