2/5 shane b. 6 months ago on Google
This
is
a
fundamentally
good
company,
I'm
a
long
time
customer,
however
my
Trane
thermostats
keep
failing,
have
had
zero
temperature
control
for
over
a
week,
Nick
finally
gets
someone
out,
the
next
day
another
thermostat
fails.
I
had
asked
them
to
keep
these
thermostats
as
simple
and
dumbed
down
as
possible
for
operational
ease,
they
didn’t
listen
then
finally
after
months
they
decide
to
listen
and
simplify
their
programmability.
When
they
keep
failing
and
are
glitchy
I
don’t
think
it
is
unreasonable
to
contact
them,
yes
even
on
a
holiday
via
text
to
suggest
that
I
troubleshoot
over
the
phone
or
to
get
some
third
party
help.
He
says
“I’ll
get
someone
out
next
week”,
so
I
guess
that
means
no
soup
for
me.
I
just
want
the
things
to
work,
and
for
that
I
pardonable
sin
I
get
“F”
bombed
by
Nick
over
the
phone.
I’m
told
that
I’m
“entitled”,
“I
have
my
family
to
take
care
of”
etc.
The
nerve
of
me
to
actually
want
functioning
thermostats…WHEN
ALL
ELSE
FAILS,
BLAME
THE
CUSTOMER,
works
every
single
time.
I
truly
hope
Nick
is
well,
there
seems
to
be
trouble
a
foot
at
this
company,
I
don’t
understand
it.
Things
were
better
when
his
father
ran
the
company.
It
is
unfortunate.
I’ve
seen
this
movie
a
million
times,
things
start
slowly
unraveling,
a
poorly
run
company
will
start
standing
in
the
moral
high
ground
by
hinting
that
somehow
they
have
their
own
personal
issues
that
supersede
yours,
worse,
when
they
actually
tell
you
what
those
problems
are
it’s
time
to
run.
A
true
professional
would
never
ever
do
this.
They
would
not
interject
their
personal
issues
onto
you.
I
like
Nick
but
something
is
wrong,
very
wrong.
Apparently
I’m
in
the
wrong
to
want
HVAC
after
having
zero
control
for
a
week,
one
wonders
how
much
longer
is
acceptable,
two
weeks?
Three?
Very
unfortunate,
I
did
zero
to
deserve
Nick
Daniels
foul
language
and
vitriol,
I
just
wanted
help.