Discriminated. I had an appointment yesterday at 9:20am. I got there about 5 minutes late. The receptionist said i was late and would check in with the office to see if the can still see me. They said yes so she then tells me theres 2 people ahead me. I see about 4 people called so i decided to leave. I felt discriminated cause i was white and because i was late 5 min. Even when u have an appointment and your there 15 minutes early they call you 30 minutes after and they want to complain im there 5 minutes late. Not worth my time

Very friendly staff, but very hard to find parking especially since shared with post office. Visible from street, it's across from the high school. Very clean facility and restrooms. Pharmacy on location which closes at 6. pm not open on weekend.

Just walked out had my appointment for my kids at 4 and 420. If I dont go ask about going in they won't call me. I was then told that I would have to wait 40 minutes more bcuz the doctor was still busy. I asked to reschedule and was told that they didn't have a day available until march. I'm changing doctors and never coming back here. This never happened when doctor poliboy was here.

I called in on a phone appointment with swelling on neck and diarrhea that seemed to be a staph infection. Doctor refused to give me anti biotics. Told me it was my diet and there is nothing he can do. A month prior, my assigned physician informed me that altamed would not give medication in the event I had covid. Said there is nothing they can do about it because its a virus. This is why L.A County was hit so hard from covid because physicians did not provide medication and people ended up on ventilators because they were untreated. ALTAMED, PLEASE DONT WRITE BACK YOU STANDARD REPLY. SAVE IT AND MAKE CHANGES ON HOW YOU PRACTICE MEDICINE

I see Jill Runas N.P. Unlike many GP’s, Jill always makes the time to listen to me, discuss her professional advice and tailor medical services to my specific needs and desires. I leave her office feeling I have a voice in my medical care, my concerns are being addressed and I am very much a part of my medical care decisions. I am not being told/talked at, expected to follow directions without having a say and dismissed. I recommend Jill Runas to anyone who wants to be an active participant in their medical care. The staff at this location have always been helpful and courteous and it is why I switched to this location from the Slauson location. Changes this year have increased the volume of patients seen at this location and wait times for checking in and to be seen have increased as well. So has the ability to actually speak to someone on the phone at this location. You can no longer reach the office by phone, the numbers were all disconnected. Now all calls are routed to a call center. The call center has difficulty reaching staff on site, nor do they have ability to make phone calls outside of their intra office computer driven communication. I’m other words they can not call patients back. At least that is what the phone representative told me. It took a week for a phone request through the call center for a call back from the doctor to go through. The doctor never actually phoned me, but my request for a Rx refill was honored. I believe the call center to office communication failure was due to the call center’s office sole means of communicating being through computer hosted calls (they no longer use actual phones). Needless to say the changes are a disappointment for the long standing patients who were accustomed to reach the office directly and not having to go through a middle man call center that’s inefficient due to infrastructure changes. It’s obvious services have declined at this Altamed location due to corporate’s bid to generate more profit from this location by increasing patient volume, increasing staff productivity by cutting back on patients ability to communicate affectively with onsite medical staff and office administration and implementing a flawed intra-office communication infrastructure. Prior to the changes described above I would have given this location five stars.

They give us attitude and we were talking to a girl nurse with black scrubs and she walk away from us and roll her eye at us. they make us lies. The nurse were super rude they made up lies that we are going to hit and now they put my mom in a security guard because they think my mom will hit one of the nurses and that's not right. They call security on us and they were about to touch us and kick us out from the facility.

Had appointment today, funny no weight check from cna or RN or blood pressure check, cool I hope. Patient on meds should always be check, pass it down

This AltaMed facility is by far the best medical office group! We are so happy to be a patient here…please continue offering awesome service. Thank you for your sensitive care with my special needs son.

Medical staff including the front office staff are wonderful. I highly recommend this AltaMed Pico Rivera Passons site for good medical services. Ms Jill Runas Nurse Practitioner is excellent..

I have never had any problems here. I absolutely love my doctor, Dr. Carlos Perez Rodriguez! He is very thorough and always takes his time with you and listens to you. Sometimes I have to wait a bit to see him because he always runs a little behind but that's because he doesn't rush his patients out the door so he is absolutely worth the wait because I know I won't be rushed either. He has a great bedside manner and I hope he stays there as long as I am around because I don't want any other doctor treating me!

Worst care givers you could imagine. I been on hold for over 3 hours just to get out back on hold. They are alway too busy to help you. I got turned away from 2 of there urgent care (commerce and West Covina locations) due to max capacity. I ended up going to PIH hospital (my insurance doesn’t cover all cost here) and was told Alta med has to give me a referral to a orthopedic surgeon to get the help I need. Had to wait little more than an entire week with a fractured knee to get my referral! They put me out for the entire month of January and Alta med is “suppose” to help me sign up for disability and here I am Jan 10 barely starting the enrollment process! Don’t even wast your time with this place. Do yourself a favor and find yourself a more caring medical center

They keep call my mom so therefore they are in violation of HIPAA law because I am over the age of .18, years old I don’t have altmed at all

They are super rude and not friendly they give my family attitude. They did not want to help my mom, they even told us the Minor to get out the facility