Their hours are wrong, also, don't get there early. They say they open at 8, but that's not the case. They open at 8:30, and the doors are electronically locked until then. They will NOT come down to open the doors for you, even though they tell you to get there before your appointment and that's impossible. They expect their patients to be on time and keep their appointments, but they KNOWINGLY make appointments they can't keep and then won't do anything to keep them. Completely unacceptable. ****UPDATE*** The practice manager did reach out to my wife and I to let us know that in response to my complaint they reached out to their main facility and had them change the time the doors open, so that this does not happen to anyone again. As such I have updated my review to reflect this much appreciated action and response. Why a facility an hour away controls when this facilities doors open, and why they had not reached out to have this known issue fixed before my complaint I don't know, but I do appreciate that they responded to my complaint with legitimate action and resolved the problem. Our fantastic doctor, Dr. Le, also followed up with us, and the building manager in response to my complaint, which I also really appreciated, as most doctors would look at things like this as not being their issue, and not even address the issue or offer to help. That was definitely not the case here, and that makes me like Dr. Le even more!

When this place was pediatric partners there was better quality care for the pediatric patients. Office staff is unaware of what their policies are We'll tell you one thing on the phone and then when you get into the office will say another. I just once but multiple times. Their office is hard to find and their phone number does not even go to The office you need to call. Then when you 1st call you have to listen to English and Spanish without being allowed to make a choice and every number you hit the message starts over until you finally find out it's the # That will stop the time wasting answering machine they hand they have completely ridiculous unprofessional I don't think being a parent that anyone would take their children to a place like this knowing that there is a multiple reasons not too not just the office staff and thePhone number but the lack of care for the patient. This will be the last time I ever go to this facility I don't need to drive out of my way to come To a place where there is such a hassle just to be a patient it's not worth it and it definitely not worth the headache.

I had a horrible experience here. When I walked in there was a line to check in, then I had a very, very long wait in the waiting room. I asked the clerk if I could see a different doctor, but they informed me everyone was way behind and the wait would be long regardless. So I sat in the waiting room with my newborn and children. The clerks seemed very rushed and not very friendly, as did the medical assistants. I saw the nurse practitioner and she seemed to be better that the other staff, but she seemed to just be pushing through with protocol, and I mean VERY pushy when it came to this. She didn't seem to take my family into consideration in a holistic way and was quick to push unnecessary and detrimental interventions. I will NEVER go here again. I agree with the review below, this place feels like a patient mill and like quantity takes precedence over quality.

Before going to Amber Hamilton, I was going to another pediatrician, she didn't simplify things for me very well (for someone who doesn't know doctor lingo haha), she also didn't have any fun welcoming things for the children, even something as simple as making noises to distract him. My son would cry walking in and cry walking out. I ended up with Hamilton and she is great! She is both my kids pediatrician now and I hope to have her be theirs until they're old enough. She is very quick, but not so quick that she is dismissing you or making you feel rushed, she listens, she makes my son feel so welcome and not as scared of the doctor now. Plus, the office is so quick. Everyone always answers the phone or my chart emails, the staff in there is so kind, and it is a very clean office! Highly recommend. The longest wait time I've had at this office is about 10 minutes. Also, they have specialists (my son has strabismus) that are just as great! I've had to see two other pediatricians before for my daughter when she was a newborn and they were just as great!

The wait times are horrible. You wait on hold forever when you call to make an appointment. More then 20 min then they never have same day appointments available. When you do get in the wait time is horrible. When Dr. HURWITZ was are dr it was just a great expierence. Haven't been impressed with most of the dr here either. Except Dr. Gaglani. Would not recommemd this place .

Unbelievable 34 minutes on wait and no appointments available. I was referred to mychart to make an appoint to be seen after hours. My chart asks you to call the office. What a waste of time.

Dr. Drake was amazing with my daughter. She explained everything very clearly and made sure I understood what she was saying. I love the primary care unit at Murrieta. Would recommend this place for anyone looking for great care.

Can’t get anyone on the phone on hold for an hour two days in a row calling for a sick child at 8 am. Told to come in on the weekend at 10:40 still waiting at 11:40. Feeling like it’s becoming more of a patient mill than about patient care. Gave two stars because Dr Griffin is great but hard to get in to see.

They told me they were just “checking” my daughter’s eyes to see if she needed to go to the actual eye doctor, but then billed it to the insurance (knowing we are only allotted 1 exam a year) BUT DIDN’T TELL ME they were billing for the 2 second check they did. Then when I tried to make an appointment for an actual eye exam at the optometrist, they told me I can’t because my insurance said that the one exam a year had already been billed by another doctor. So now I have to pay out-of-pocket, for an eye exam that my insurance should’ve been able to cover, for an eye check that didn’t even result in a prescription. How can this office feel ethical about billing me for that???

UPDATE: After I submitted the review below (less than an hour ago), I received communication by a rep from the main clinic's allergy department. This person acknowledged my grievances and apologized. How this review got to them, I am thankful for. So, thank you for the moderator. My initial reason for calling was resolved in less than 10 minutes. Thank you, Eileen! I hesitate to changing my review back to 4 stars. I'd like to come back in and update this later on based on future experiences. PREVIOUS: My family and I use the Temecula and Murrieta clinic. This review is pertaining to the specialty clinic - although honestly I've had these unpleasant experiences with the general clinic at times. I have not had the most success reaching the specialty departments. It's usually me leaving a message to an answer machine and they call me back. I don't mind that. I usually get a call back the next day or so. Today, I called the specialty clinic. I've done this numerous times before. You call the clinic, and use the prompts to reach the team you want to speak to. I used the automated system to get to the allergy department. There's a wait. 8 callers ahead of me. That's rough, but I'm patient. About 30 minutes into the call, some automated message comes on saying "We're sorry" and hangs up on me. Not cool. But, I'll let them know what happened. I call back. This time, I am on hold for 25 minutes. Then a representative answers the phone and asks me where I'm trying to go. I tell them I specifically called this clinic's specialty office. She says that it transferred me to her. Now, I don't want to get transferred and put on hold again. Only to be transferred. I try to express myself to this rep. She tells me that she doesn't do scheduling and that she didn't setup the phones to work this way. I tell her that she works with this team. And if there's a problem, shouldn't she make an effort to communicate in a positive manner to the customer? And then to report the issue so it doesn't happen again? I eventually coax her into saying that she'll tell her manager. I hope something comes of that. Then she transfers me. I am pretty irritated by now. I reach what sounds like a front desk. The rep says "How can I help you?" I begin to explain myself to her and she says something pretty loud - not to me. But to someone near her I guess. Then apologizes. I begin to explain what's going on. Then midway conversation the automated music comes on. This lady just transferred me without saying a word. I had posted on the Temecula office review that CPCMG isn't as bad as people make it out to be. But, this experience was enough to make me want to come in here and fix my previous review. I am still giving them 3 for the actual in-person service - when you're finally seen. But, holistically, you may have a hard time getting adequate service - on occasion.

Dr Nashed is just an amazing doctor. He listen to us as much as we want he give a good time to his patience. He’s a great doctor that I always in forever. Recommend him to anyone.

The triage telephone nurse sent us here on a Sunday for my son. We waited over an hour to be seen while my overtired, sick baby screamed the entire time. The nurse was very kind and apologetic. The NP did not seem sympathetic to our situation at all. She was very slow and struggled to understand what was wrong with our child. We ended up leaving over an hour and a half after our appointment time after a quick visit and treatment. The waiting room was full of miserable parents and their sick children. The front desk needs to be informing the parents and patients that they are running so far behind. We would have left and gone somewhere else has we been warned.

At 4pm, after school I called to get an appointment for my child who is having on and off stomache for few days. The lady who answered was trying to check if there's some availability on the same day, hoping to be seen asap. She did not see any availability and told me that they recommend to call earlier during the day, so I replied "I have to at least try."which reasonably for busy moms outside factors couldnt allow us to just call at our whim and weighing the circumstances if pain persists. She then suggested to try calling extended hours, so I did and the person who helped me said my daughter needs to be seen by her primary not via extended care. I asked why, because of number of days she's been aching the doc in extended care could not order such labs, ultrasound etc she may need. In my mind, how does this lady know for sure she'll need those like she's diagnosing my child based on the days she's in pain. I asked, "So, you won't at least see her first and check?" She insisted to call first thing in the morning to see any availability. Basically, the extended hours is only for certain conditions and may not be utilized by patients if requirements (conditions) are not met. I have never been so disappointed with the way they handle my case. Been coming here for 15 years for 3 kids, doctors, nurse practitioners, and "veteran" staff are great. I just don't know what happened to the call line team to set up schedule. Something totally change. It used to be more pleasant and empathetic team they had.

Be cautious in choosing a provider especially if seeing Dr. Goodwin. You will not want to experience complete humiliation with your children on the spectrum. They will not want to hear her blatant ignorant assumptions and body shaming commentary. Please be advised there are many other excellent educated and supportive providers willing to support your children thrive.