Took a limited addition item of jewellery to be repaired which cost quite a lot of money, it was out of warranty so happy to pay the £17.50 for repair and the warranty to be extended for 2 years. When I went to collect I took a duplicate birthday gift to exchange, unfortunately no receipt so they were totally uninterested and offered no help or solution whatsoever. Totally annoyed and incredibly disappointed as I’ve got a lot of Thomas Sabo items including 4 LTD addition items, this has put me off ever buying from them again, they were too busy on the phone helping another customer and actually walking to the store in Selfridges to get an exchange for him, I felt like I didn’t matter and they couldn’t be bothered, better service expected quite honestly. Go somewhere else as I will.be in future.

Very professional and friendly service. Nothing was too much trouble. Would definitely buy again. Some very nice bargains in my opinion 👍🏼😉

I've always felt uncomfortable going into expensive places but the store manager had a laugh with me as I bumbled around to find the right size bracelet for my mum, made me feel really comfortable and I'll definitely be spending money here again.

Very helpful in finding the items your looking for. Will certainly be going back again very soon.

Went to go and see if I could get my charm bracelet repaired, lady I dealt with was really helpful and ended up getting a replacement charm bracelet for a minimal cost as well as treating myself to a new bracelet.

Why would you not give Sabo 5 stars let's face it. The Trafford Centre store is my go to store. They are always really helpful and very very patient, because boy I can be there a long time choosing things for my girls. I have been using this store for a number of years now and I'm a TOTAL Sabo magpie. There was a very rude lady there, when last I went and they remained very calm at all times, which I was impressed with as I thought she needed a sitting down 😊 Buy the people you love sabo, if not, buy it for me 😜

The staff at the arndale centre are much more polite and helpful. My Thomas Sabo hook from my anklet keeps coming off and breaking, I have been three times to the Trafford Centre to get it replaced/fixed. The Arndale centre branch applied a brand new one instead of attempting to 'fix' it and also gave me a velvet Thomas sabo pouch to take my anklet away in and then into a little bag so it was safe and protected. Great customer service. Wish I received the same service at the Trafford Centre Branch.

Great service. Bought 2 crown rings for renewing our wedding vows. Absolutely love them.