Featured Reviews


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  • 4/5 David S. 1 year ago on Google
    The hotel is very nice and the staff are lovely. We stayed for three nights on a full board package and were disappointed that the lunchtime menu was the same each day and the evening menu was the same each day. The food was good but we felt that it would be an improvement to have at least two, possibly three, menus and rotate them to give a bit more variety. It would be more interesting for the kitchen staff too.
    2 people found this review helpful 👍

  • 2/5 Jo J. 9 months ago on Google
    Really disappointed with our stay, the surroundings are beautiful but the service was very poor. The drinks were very over priced & of poor quality. Every draft lager was flat & we took drinks back numerous times as did others. Checking out was a nightmare with long queues & only 1 member of staff. The room for the price we paid was terrible. Dated, in need of a good decoration, more of a 3 star standard.
    2 people found this review helpful 👍

  • 4/5 Shamir P. 2 months ago on Google • 204 reviews New
    A nice lovely traditional hotel with a great rustic feel to it. The night we have stayed was rather cold and it seems that the air-conditioning is capped to 22°C so not able to use for heating the room and there was only a tiny radiator so the room was a bit chilly for my liking
    1 person found this review helpful 👍

  • 1/5 Bernadette e. 1 year ago on Google
    Where do I begin, this was for my Partners Birthday, first one for a number of years... nice to book and get away. So we thought. 45 mins wait for bath robes despite booking as spa break, which by the time they arrive our lunch booking upon us. Room then had to wait ages well what a shabby room, dirty and unkempt. Photos available upon request. You wont do that though, we have made a complaint and you haven’t responded within the time frame and still have not. Then we were told we cannot use the champagne bar due to a wedding. So our stay... dirty room, spa dirty, a lot of staff stood around doing nothing, then we cannot use the facilities despite booking and paying for an overnight stay. Food provided 2 star. Avoid at All COSTS
    2 people found this review helpful 👍

  • 3/5 Lukas G. 1 month ago on Google • 47 reviews New
    I've been going to Mottram Hall for a number of years, but I'm afraid to say that since the spa renovation (which looks great), other things seem to be slipping and is not the standard you would expect for the price for an overnight stay. First of all, they have closed off the internal access from the spa to the hotel, and you have to walk around the outside past the fountain. The whole point of going to a spa is to have a relaxing day, wander back to your room in your robe, and continue into the evening. Not to get blasted by the Arctic weather conditions in February, getting drenched, ready to check in. From what I gathered, this was all to make the event space bigger. You can tell that the staff sympathise with you, and I don't blame them, it's not their decision, however they need a solution to this, we're in the North after all, and it's more than likely going to rain even in the summer! Furthermore, the spa itself seems very crammed, in some cases 5 or 6 beds pushed together, so you have to climb in. Some lights were out in the main spa, some were flashing creating a strobe light effect, other bulbs were slightly different colours to their counter parts. Various parts of the spa were dysfunctional too, such as the sauna door not closing without using a folded up piece of paper! The big jacuzzi seats (not loungers) had no working jets and the changing rooms were in bad condition too. I tried 3 different lockers, barely any worked, leather seat ripped and just a general unclean feel. I will say the food was still to a good standard, and I like that they have moved away from the buffet breakfast. The staff were very friendly, and helpful, and you can tell they were trying their best. The rooms were also very clean. Overall however this has gone downhill and some business decisions seem to be really strange and not fully thought out, particularly when you are paying £300 for a spa stay.
    1 person found this review helpful 👍

  • 5/5 Emma E. 4 months ago on Google • 10 reviews
    Had the most amazing spa day at the weekend. From the moment we arrived the staff were all super friendly and very efficient. There is load of variety within the facilities, everything was immaculately clean and all in working order. The food was delicious and service was second to none. Finally the spa treatments were very well enjoyed and again the staff were very knowledgeable, experienced, and welcoming. Well done Mottram Hall - highly recommended
    1 person found this review helpful 👍

  • 5/5 Surzy B. 1 year ago on Google
    Rooms a little dated, but very comfortable beds, excellent water pressure. Could benefit from AC, as the window restrictions mean there is little airflow on a warm night, though a fan was provided. All staff very helpful, lovely location, beautiful grounds to walk around plus the gym, spa and restaurants.
    1 person found this review helpful 👍

  • 5/5 David L. 7 months ago on Google
    Attended a wedding breakfast here as a guest and stayed overnight. Firstly the Mottram Hall is set in midst the beautiful scenary setting you could dream of in Cheshire or the North West has a golf course and wonderful surroundings of countryside, gardens to walk and enjoy The hotel and Hall staff were excellent, welcoming,helpful and friendly The rooms were great and the breakfast was great too!
    1 person found this review helpful 👍

  • 1/5 Lindy R. 9 months ago on Google
    I have sent this to the reservation@champneys email address but only received a standard return email, no where else to put it so I've added it here! First visit to your spa, I normally go to Woodlands. Used a voucher that my children got me and put the rest too for myself and husband for a day spa. First impressions, really good. However my reservation for the restaurant was cancelled, I asked why and apparently it was cancelled early that morning but nobody knew why. I was then given an earlier slot! my lunch was inedible. I am a vegetarian and don't like the taste of meat, however only option on the menu was a fake bacon thing, not even sure what it was, but it tasted of bacon so my husband ate it. It's not good that you assume that people who don't eat meat still like the taste! Thought I'd then go and relax outside, but despite you having a sign saying the beds can't be reserved, 13 of them were! Went home early! Woodlands for me next time!
    1 person found this review helpful 👍

  • 5/5 Sally T. 4 months ago on Google
    A friend and I came to Mottram Hall / Champney's for a relaxing spa day and lunch. We had an amazing day from start to finish. Excellent location, really professional and friendly staff. Facilities were immaculate. The massage treatment was amazing. Lunch was superb ! Will definitely be coming back again soon and would thoroughly recommend for anyone looking to completely relax and unwind. Thank you Mottram Hall ..
    1 person found this review helpful 👍

  • 5/5 Aimee W. 4 months ago on Google
    Recently had the champagne afternoon tea at Mottram Hall for a friends Birthday - absolutely stunning! The room they do this in has beautiful decor and is overlooking the garden so added to the whole experience. Food was delicious and service was spot on. If you are looking for a 'special' place for afternoon tea, its worth every penny. Thank you to the staff member who looked after us on the day.
    1 person found this review helpful 👍

  • 3/5 Krysia W. 1 year ago on Google
    Could not produce a final account and we were a group of 16! Just seemed to think up a number of £1000 for dinner. Corporate day Sunday which meant we could not go into the bar for anything after our golf game. Had to go across to the Spa to get a coffee. The golf course was excellent. We were not allowed extra buggies due to corporate day.
    1 person found this review helpful 👍

  • 5/5 Kim M. 4 months ago on Google
    Lovely relaxing twilight Spa. The area was kept clean and tidy. When we arrived one pool was closed but opened after an hour. Lots of space and not too busy. We ate in Carrington Grill. They were good with allergies. The food was beautiful, tasty and was served quickly.
    1 person found this review helpful 👍

  • 5/5 Natalie R. 6 months ago on Google
    Fantastic place to stay and eat. I have had some brilliant spa days here. They have recently held charity events, with a glass of champagne and BBQ and live music. In beautiful countryside tranquil and peaceful with very high level of service

  • 1/5 Mark S. 7 months ago on Google
    Sadly the overall experience was one of great disappointment. The hotel staff are inexperienced and unsupervised and although very pleasant obviously way out of their depth. We booked with friends who are local to the hotel and due to a previous issue went into the hotel the week before to confirm the rooms, two double rooms next to each other, however on arrival our friends had been upgraded to a suite and our room had been moved to a refurbished room on the other side of the hotel. The long walk carrying all our bags - no one was available to help - was through corridors of water stained walls and sticky carpets to a room so bland I couldn't believe it had just been refurbished. Plus a view of the air conditioning units. Obviously this was unacceptable so we trudged back to reception to ask for another room. After viewing another newly refurbished room (totally beige)we opted for an older room that at least had a splash of navy on the bedspread, an acceptable sized bathroom and a view of the golf course. At dinner that evening in the two rosette grill we were seated by a young member of staff on her third day. She was lovely but could not explain the menu and had no one more experienced to ask. In fact there seemed to be a severe lack of staff anywhere. The food was good and we enjoyed our evening however even after waiting for longer than necessary we left without seeing a member of staff or signing a bill. At breakfast the waitress - on her first day - tipped the tray with two full cups of coffee, spilling them fortunately only onto the tray and table and said "that's what happens after a night out". I'm guessing it's more what happens when you have not been sufficiently trained!! I was also surprised to see so many guests in robes in the main dining area when there is a suitable cafe in the Spa. When we came to check out the bill was incorrect. An item of £130.00 for a drinks bill of £41.50 appeared and when no explanation could be offered for this error it was removed, however this did not surprise the person dealing with check outs as there was a queue of customers querying their bills!! I would not recommend Mottram Hall. The setting is beautiful and the area has high end shops and restaurants. The Spa area is very busy and fully equipped for a relaxing day so I was surprised that the hotel accommodation was so poor.

  • 3/5 Mike E. 7 months ago on Google
    Family wedding. Events team are wonderful and helpfull great service. The hotel check in and room allocation was chaotic. 2 Rooms booked as suites given standard rooms 1 no booking despite confirmation. One group ended up with kids sleeping on mattress on floor . Hotel did give them compensation but this is supposed to be a premium hotel .

  • 2/5 Alex G. 7 months ago on Google
    I received a spa day as a present and it became clear that very little is included in the spa day. It cost £99 and this basically just gives you access to the pool and gym, which in my view is not good value for money seeing as I pay £30 a month for a pool and gym already. Any massages are extra and they’re all extortionately priced, as are the coffees and snacks. Our token said we were allowed 3 courses but they tried to tell us only 2 were included. The portion sizes were very small and the food wasn’t particularly good. If you want a massage and meal then go somewhere else, as it’ll likely be cheaper than what we paid to wander round a pool for a few hours.

  • 5/5 Warren A. 7 months ago on Google
    Had a super afternoon tea at a lovely old country house. Pleasant surroundings, great service and good food. Quick walk round the garden before it rained. Highly recommend!!

  • 5/5 Anthony C. 1 month ago on Google • 5 reviews New
    Mottram hall was great, managed to get a late Black Friday deal which was a bargain. Very clean, great breakfast, great lunch. Treatments are more expensive than other spas I’ve attended.

  • 5/5 Kalyani M. 7 months ago on Google
    Beautiful estate, lush green gardens and golf course. We had booked the basic 2 bedroom and The room was BIG, with a super king size bed, well furnished and no wetness on the walls or foul smell that some of the other reviews had warned me about. The bath was clean and had all the amenities as promised on the website. There were a couple of options for restaurants at the site, all walking distance away. The food was delicious! Highly recommend including the breakfast buffet when booking your room because it had a wide variety to choose from, all very well made. All in all our stay was wonderful and made me wish we could extend it!

  • 5/5 Melanie M. 7 months ago on Google
    Had a fabulous 1 night spa break. Spa area looked new and pristine, outside terrace equally nice. Room was adequate. Food was exceptional. Husband in wheelchair, staff were very accommodating

  • 4/5 Angie G. 6 months ago on Google
    Beautiful setting for afternoon with my partner. Food lovely and tea plentiful. Yea was lovely. We ate most of the goodies and asked for a box to take the remainder home. Really enjoyable couple of hours. Would highly recommend a visit. I purchased a Travelzoo voucher so it was a little cheaper than advertised on their website.

  • 4/5 Amuda A. 6 months ago on Google
    Went there as part of work training, overnight stay. Double room was very ordinary. I was on the ground floor and had no view. Poor lighting so it's difficult while dressing up. Spa was modern. Jacuzzi was amazing. I had a head, neck massage which was great. Wish they offered 30 min services too. Dinner was tasty but we had pre-ordered given our group size. There is only veg option for main but I pre-requested for something else, which thankfully they were able to provide. Portion sizes could be bigger. Breakfast was the same scrambled eggs, bread etc. Quite uninspiring. Lunch was alright. Again only one veggie option- potato gnocchi, with a side of roasted potatoes. It was alright but not filling. Grounds are beautiful. Nice views and peaceful.

  • 4/5 HRH S. 3 months ago on Google New
    Stayed for a work Christmas party. Lovely dining, excellent service for dinner and breakfast, quality food. Hotel room was well stocked, the sky channels did not work on the TV, which disappointed my 11 year old. The room was a bit small for a single, dark as it had no main light and the bathroom was quite small.

  • 5/5 Suzanne T. 1 year ago on Google
    The hotel and spa are lovely. Staff were wonderful. The head waiter Charlie's enthusiasm and ambition for someone so young, he will go far. Good luck to Luke in his football career. The treatment is the spa were excellent. The rooms are are little tired but didn't spend much time in there for it to be a problem. We will be regular visitors for sure.

  • 2/5 Colin W. 3 months ago on Google New
    Came with a group of friends for a Christmas party. Sat in the lounge and had drinks the bar then shut 6.15pm so we could not get any further drinks. Approached several members of staff and was consistently advised the bar was shut whilst they prepared the room for 7pm event. And we there was no other option. Other guests were flabbergasted aswell that we couldn't get a drink. Managed to speak to the restaurant manager who did jump through hoops to get us some drinks. Xmas party at Barney's was OK at best. Disjointed, poor service but food was good. My room 443 wasn't good, bed uncomfortable, window cracked (wooden windows) and room was cold and overall a very tired room. No rush to go back

  • 3/5 Ian M. 3 months ago on Google New
    Beautiful Spa. It's worth the surcharge for guests £15 at the time. Staff are great the breakfast was ok. The price of drinks takes the p#@*! Only reason not 5 stars. Noisy if there's a wedding on-especially when the police come to sort the fight out!

  • 3/5 tezz p. 3 months ago on Google New
    Odd experience staying over for a Xmas party. Beautiful building in a stunning location, but the staff were very ignorant and poor in explaining the hotel and the agenda for the evening. Wasn't told anything about the party, where & when it started. Wasn't told what time we had to checkout or how to checkout Wasn't told anything about the breakfast, where and what time it was from & to. The breakfast, anyone could walked in as we Wasn't asked our room number or ID ! The cocktail bar also didn't have a barman who cocktail trained!! Ridiculous. All in all not a particularly pleasurable experience for such a high marker venue.

  • 5/5 Katy G. 1 year ago on Google
    We had a great spa break. Got a great deal on a Sunday overnight with full board. The food throughout was delicious, particularly the short rib main at dinner. The facilities in the spa are lovely and it wasn't too busy, we could still get a bed by the pool for relaxing. The room was a little dated but clean and they are renovating some rooms. Would definitely visit again.

  • 4/5 Mark F. 1 year ago on Google
    Hotel was fine a bit pricey and service was very slow during our meal but I guess with 30 golfers it takes a bit of time getting all meals sorted. There was only one staff member behind the bar where we were eating which was also very slow as there were other people in the bar too. The golf course is a good test but again a 5 hour round on both days but at least the weather stayed fine.

  • 4/5 Emma D. 1 year ago on Google
    The spa was amazing as was the food…no complaints whatsoever. The room we were first shown to was very dated and a little disappointing…however when we asked if we could possibly change the staff (notably Grace) were swift to move us to a much nicer room so that was great! The grounds are stunning and hopefully we will return in future

  • 5/5 Sean-Joseph D. 1 year ago on Google
    We had a lovely few spa days here! So relaxing and blissful. The pool area was great & clean. The gym was amazing, all the latest equipment that you need and even a Peloton so I could still do the workouts that I love doing back at home. All the food that we had was fresh, clean and healthy. The only thing that let it down was that the rooms could do with a little update

  • 1/5 Tinkerbel t. 1 year ago on Google
    Rang up today to try and book a room for our Silver Wedding anniversary and the girl on the phone couldn't have been more unhelpful andt dis interested in helping us to book and she didn't do anything to assist us I Came off the phone feeling very annoyed. After now reading some of the recent reviews, I feel that we have had a lucky escape. I'll take my business elsewhere where I feel valued as a customer.

  • 4/5 James A. 1 year ago on Google
    Booked a spa day for a birthday present Lovely spa: clean and relaxed. Sadly no jacuzzi or steam room and sauna doors would be better if they stayed shut. But facilities were still lovely. The food at Rafaela's was delicious with good flavours and the right amount. The treatments seemed a bit "get you in and out" but were still pleasant.

  • 1/5 Bethany B. 1 year ago on Google
    This hotel is not clean, I would AVOID like the plague that’s probably still there!!! I had to move rooms on arrival as our shower head had mould on it. The room we were moved to was nicer( the previous room was dark and cold and just had an awful vibe)however the pillows in the room were stained and I woke up with a rash on my back. I suspect they don’t change sheets unless there is a massive stain. Not really hygienic :/ The spa facilities are nice and clean, so if your going I would avoid staying overnight and just enjoy the spa. The staff…. The young girls in the lunch restaurant were extremely rude, eye rolling, unhelpful, just very unwelcoming. The staff in the dinner restaurant honestly had no clue, I was given a glass with lipstick stains and asked for a new one and got one with more lipstick stains?? Not sure if it was on purpose or just a complete lack of awareness from the staff member. The food… the meat is very nice and fresh! The veg also good. But the breakfast was DISGUSTING, I couldn’t even have a whole mouthful the eggs tasted like gone of sawdust. Very confusing as there are farms right next door where fresh eggs could be sourced instead of the cardboard stuff they feed. I will not be returning and would advise anyone to cut your loses and go somewhere else. Very disappointed was looking forward to my trip for months.

  • 1/5 Syme K. 1 year ago on Google
    A mixed experience. Disappointed from the beginning, nobody answers the phone or replies to emails. The hydrotherapy pool was out of order and there are building works taking place near the spa area - two things we should have been told about from the beginning as nobody wants a massage while listening to hammering and drilling. A real shame because the therapists were amazing at what they do. The spa team overall were friendly and attentive - not pushy at all. The food - when it eventually arrived - was bland and tasteless, lunch and evening meal. Lots of wrong orders were put through and lots of food had to be sent back. The mains were made and delivered before we finished our starters, so when they arrived at the correct time they were dry and cold. The staff don't seem to know what the food on the menu is (lunch and dinner). The front of house for the Carrington Grill was fantastic and she made sure we didn't pay for the dinner food that wasn't nice. Overall a shame as the atmosphere and location is brilliant.

  • 5/5 Attila J. 1 year ago on Google
    Fabulous stay and getaway from busy London. Thoroughly enjoyed every minute of our stay for a weekend in December as a pre Christmas treat. Lovely and helpful staff, great cocktails, fab spa and excellent dinner. Get out there and treat yourself occasionally. Love A&A 🫶🏻

  • 3/5 Waks 9 months ago on Google
    Not the same experience as my last visit. Lets start with the spa which is amazing, this is what all the money had been spent. The golf however was terrible, the lack of investment had seen a big hit on the greens and bunkers. Not worth the green fees and the buggies were the most expensive I've hired £40. The check in and out took far too long as there was only one girl on the desk. No concierge meant taking your own cases to the rooms and back. No bar waitress meant the bar was closed. The suite was very tired and in need of an upgrade, it's probably the only suite I've ever stayed in that only had instant coffee !!!! No pod machines here

  • 4/5 Dan H. 9 months ago on Google
    Lovely looking hotel, from the outside. A bit of a maze inside although it’s a typical stately house so the interior is lovely. I must admit I was a bit shocked at the state of my room (I had the lakeview suite), it was full of cobwebs, spiders and moths, all of which I cleaned out on my first night. There was also some insulation hanging from the edge of the bathtub which looked a bit messy. Also everybody at some stage was unable to access their rooms so had to have their keycards repaired, it was very strange. Service was great, food was great if a little overpriced, and I was disappointed to find that with a room booking we were unable to use any of the facilities which really would of been a massive bonus. Would I visit again? Quite possibly if I was in the area, although it’s not of my top lists of hotels and stay in again.

  • 4/5 Adam D. 7 months ago on Google
    Had a golf day here. The course is well-priced and location very good. It’s a great test of golf, greens could’ve been in better condition. The food in the club house along with the staff, very good! Can’t fault the facilities here either…

  • 5/5 K R. 10 months ago on Google
    Beautiful hotel, great spa and lovely treatments. One of the best spa experiences. Outdoor jacuzzi and lounge area is such a nice change. Elemis Products throughout the spa. Very clean. Heat and ice experience high quality. Highly recommend this spa.

  • 5/5 Bradley S. 9 months ago on Google
    Pretty nice place. I had the bed and brekkie deal, so breakfast was included. Food was good, has the fry up. Bed was too small for me but I am taller than most. Room was clean and bed was of an okay standard

  • 2/5 Jag C. 8 months ago on Google
    Recently had the pleasure of enjoying a one night spa experience at Mottram hall. The spa itself was lovely and high quality, unfortunately many of the services were out of order and no compensation was offered to account for this. The hotel room itself was adequate and clean and the grounds are very picturesque. However the service throughout our stay was appalling, it took over 45 minutes for our lunch order to be taken and another 30 minutes for the food to come out which was mediocre at best. This cut significantly into our spa time which was disappointing. Not only that but the "Mediterranean vegetables" served as a side were very misleading and nothing like you would expect. Dinner was equally as disappointing and misleading as our booking confirmation stated a 3 course dinner and nothing else. However upon arriving at dinner we were told this only covered a £35pp allowance and anything above this would be charged to our card upon checkout. This again put a huge dampener on our stay especially considering £35 in that restaurant does not go a long way. The restaurant manager was unhelpful throughout as we queried this and wanted to know why this was not made clear on our booking confirmation. Overall a very mixed experience and one which fell well below what we had expected from such a well regarded chain. Will not be returning to this particular Champneys that is for sure.

  • 2/5 Paul S. 8 months ago on Google
    Overall, it was OK though the food in the Trophy Room and service excellent! Rooms poor without air conditioning - same as the gym. Golf was good fun and surroundings pretty. Conference rooms are really poor, so go elsewhere for this!

  • 1/5 reece a. 8 months ago on Google
    Paid over 350 pounds for a golf weekend. The rooms are basic and small. Our room didn't have Air conditioning and put next to roof with all extraction fans on. Service is slow at all bars, breakfast and reception. Even with being a guest it was £15 to use the pool. Quite poor all round. Golf course was sound.

  • 1/5 Sue O. 8 months ago on Google
    Awful experience !!Tired dated rooms. One towel, no fan, window won't open, no soap in room. Tiny room for price paid. Hotel surroundings good and outside and Spa looks amazing, but needs money to be spent on hotel. Would not recommend !!

  • 2/5 robert w. 8 months ago on Google
    Dissapointed, room was very dated and quite scruffy, needs some tlc, very long wait for breakfast service. Forgot our tea and coffee. Dinner was nice but pricey. Just needs some small touches to make it so much better. 4 or 5 electric car chargers in car park working but expensive.

  • 5/5 Rachel B. 8 months ago on Google
    Really enjoyed our stay here last weekend. Very relaxing. Booked a double room with my partner. However, I ended up with a twin. (Can live with that). Massive shout out to the lady in the spa cafe, she was amazing! Unfortunately, I didn't get her name, but my understanding is she was agency staff - she is a credit to your team! (She was working the Saturday 15th) Overall, we had a lovely stay.

  • 5/5 Dan K. 8 months ago on Google
    Amazing relaxing break, just what was needed! The service was fantastic and personal which was backed up by a super spa and beautiful grounds! I really recommend the Men's Ritual treatment in the champneys spa. Awesome service!

  • 1/5 Bethany T. 8 months ago on Google
    I attended a spa day and was so disappointed. When we arrived, check in took 35 minutes because we were booked in for lunch at 2.15 but our treatments were at 2pm and it took ages to rearrange the lunch. Then there were no flip flops in a medium so we had to have large which were way too big. We then went to get our breakfast parties and coffee but there were no plates, the woman behind took 20 minutes to make our coffees and the mugs were filthy. We then wanted to sit outside but there were no chairs anywhere. We then came inside and all the beds were taken so we ended up having to sit in the cafe. This was the case all day. It was far too busy for the space and it meant we couldn't relax at all. We had a swim and used the facilities but again there was nowhere to sit to had to sit in the cafe. It was so unrelaxing. We had to queue outside the restaurant for lunch for 20 minutes and service was so slow we didn't have time for dessert ( one of our supposed two course lunch) as we had to go for our treatments. The facial by Ellie was amazing. I cannot fault this. Harvey was also really lovely and friendly. I was saddened though that they had run out of champneys products so none could be used in the facial nor purchased. We then wanted a drink and the queue was all the way into reception and I was queuing for literally 30 minutes. Catherine at the cafe was really unprofessional saying how she can't wait for her shift to finish, noone helps her, they never learn etc. Then there was no prosseco left and when it did arrive it was warm. We asked for a coffee and that took 10 mins as soo much faffing. It took 50 minutes in total to get a coffee! The changing rooms are tiny and it was carnage getting ready at the end of the day as there were around 6 people in there all trying to use the same space. I wanted to complain in person but when we came to check out there was noone there and then eventually someone did turn up but she said she wasn't the person to talk to. We tried to settle our bill but the computer wasn't working so she said she would call to confirm the items we had. Noone called and a payment has been taken without approval or confirmation of the items we had. I go to many spas and for £160 for a spa day you'd expect somewhere to be able to relax. It was so disappointing. Thank goodness the treatment was excellent. Prior to leaving a public review I emailed in a complained twice but in over a month noone has bothered to reply not apologize. Shocking service.


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