Pizza Hut image

Pizza Hut

Restaurant Pizza restaurant Family restaurant Pizzatakeaway Vegan restaurant

Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts. People often mention pizza, staff, service, order, great, good, salad, Pizza, friendly, time,


Address

Trafford Retail Park, Neary Way, Urmston, Manchester M41 7FP, United Kingdom

Website

www.pizzahut.co.uk

Contact

+44 161 749 4950

Price rating

$$ $$

Rating on Google Maps

4.10 (787 reviews)

Open on Google Maps

Working Hours

  • Monday: 11:30 am to 10 pm
  • Tuesday: 11:30 am to 10 pm
  • Wednesday: 11:30 am to 10 pm
  • Thursday: 11:30 am to 10 pm
  • Friday: 11:30 am to 10 pm
  • Saturday: 11:30 am to 10 pm
  • Sunday: (Christmas Eve), 11:30 am to 10 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: pizza (36) staff (30) service (26) order (17) great (17) good (16) salad (14) Pizza (11) friendly (11) time (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Andy O. 5 years ago on Google
    Great staff and fast turn around of food and drink order. The all you can eat buffet is a clear winner with my children. Can be expensive if ordering from the main menu but no more than other main franchise restaurants.
    1 person found this review helpful 👍

  • 1/5 UK Gas Safe (BZ8 Domestc Gas S. 1 year ago on Google
    Buyer beware! Walk in over the counter purchases misleading. £12.99 for an individual Hawian pizza. Turned out to be a small 6 piece. Yet order online you get an 8 piece for £9.99. Pizza Hut have their priorities and pricing wrong, not all of us can get online to make a purchase. Yet the customer who walks into the store and orders gets a poor deal. Not to mention they don't accept cash, it's card only. So if I'm forced to pay by card at the instore counter, why don't I get the same deal as those who pay by card ordering online? My advice is go to your local high street pizza shop to get a better deal and save yourself the dissapointment at Pizza Hut.
    1 person found this review helpful 👍

  • 5/5 murtaza h. 3 years ago on Google
    The service received today by all members of staff was second to none. I have really enjoyed my experience Purley down to the service
    1 person found this review helpful 👍

  • 5/5 Lucy A. 1 year ago on Google
    We came here last minute for a party of 15 which we didn’t book for. One of the managers there, didn’t catch her name but she had long dark brown hair in a ponytail and glasses, was extremely helpful in getting us a table. Very fast and efficient service and friendly , helpful waiting staff. Overall a very good experience and would like to thank the manager who sorted us out! It was much appreciated:)

  • 1/5 Karen C. 4 years ago on Google
    Tasteless pizza.

  • 4/5 Christine A. 1 year ago on Google
    Food was delicious as always but there were several little ones that wanted cheese pizza and none was coming out for them. Staff very friendly

  • 5/5 Daniel H. 1 year ago on Google
    I actually really like the mobile phone ordering. Somehow feels a little more relaxed. Double Pepperoni and Spicy Honey pizza is absolutely spectacular. Make it a permanent feature!

  • 5/5 Rezwan H. 1 year ago on Google
    The team provided a great service. My 16-year old son is wheelchair bound and provided us a table where it was easily accessible. Chloe and the team were really helpful. The food was hot and tasty. The venue was clean and comfortable - not too busy compared to being inside Trafford Centre.

  • 3/5 Brian W. 4 years ago on Google
    I visited Pizza Hut at the Trafford Centre today...the young guy who greeted us and said goodbye upon leaving was very friendly, so that was a nice start and then ending...we went for the all-you-can-eat buffet and the girl serving us virtually gave us our bill before we’d even picked up a plate; which I understand may have been their way of keeping on top of things at busy times but it’s not the “usual” procedure in restaurants. The pizza itself was ok but was mainly vegetarian with bits of classic pizzas available at the end of our visit(once we’d already ate the veggie slices!)...some was burnt too...price is fair at £10 per person...I think with any restaurant visit, it can be luck on the day! 🍕

  • 4/5 P T. 1 year ago on Google
    Initially, steered towards ordering on an app, then eye contact avoided until asked outright to take an order as preference not to use app. Good service and food after that though 😎👍

  • 5/5 Louisa J. 1 year ago on Google
    I recently visited this pizza hut for my daughters birthday. My daughter has several health issues. The waitress and manager were absolutely fantastic after my daughter had a episode whilst dining. They were both discreet and acted in a very professional way. I don't have the right words to truly describe how much they helped us and didn't make my family feel uncomfortable at all. 💯💯💯 bug thanks 😊

  • 5/5 Mr S. (Mr S. 2 years ago on Google
    Great location for the little ones birthday party. Good for deals. Reasonable pricing for a party of 13. Pleasant staff. They were quite surprised to receive a tip. So it seems most don't tip them. If they good food and great service. Tipping is a good way to show your appreciation. Well worth a visit.

  • 5/5 Caroline “Rambles” R. 1 year ago on Google
    Always great at this specific pizza hut. Love the constant vegan options, staff always good

  • 1/5 Andrei 1 year ago on Google
    Wrong drinks. Forgot to put toppings on the pizza that came cold yet not offered any complimentary sides or whatever for the paid toppings they forgot to put. Forgot to bring desserts. Restaurant was not even half full. Waste of time.

  • 4/5 KIMBOW C. 2 years ago on Google
    Seated quick and the online ordering explanation was easy to understand. Used the website to order with table number and pay. Food was nice and staff were cleaning down used tables quickly

  • 4/5 mikekelly12 1 year ago on Google
    Great service. Salad bar, drinks and ice cream factory great for kids.

  • 2/5 John B. 1 year ago on Google
    Food was nice and hot, but the service there was bad. Only 3 staff members on the floor guessing 2 cooks in the back. But what got us upset that we had to sort our own orders online (phone app) which took 10-15 mins to sort out with a family of 5. The menu is really small now no starters anymore. But we come here to enjoy the family time.

  • 5/5 Mike Y. 2 years ago on Google
    Not been here for a good few years, noticed a much smaller menu than what I recall. However, the food was good, we were seated quickly and dealt with courteously. Clean, tidy and pretty well organised. Pleasant experience.

  • 4/5 Karen B. 2 years ago on Google
    I enjoyed it, but noticed the salad bar has less than it usually has, and the icecream factory has less toppings. They did have a sign saying that some things are in short supply due to transport issues, perhaps this is the reason. The service was quick and courteous, and the pizzas and sides were good.

  • 5/5 Claire P. 4 years ago on Google
    Great service even when super busy, good quality food. We miss the salad bar cous cous though!

  • 3/5 Phillipa G. 5 months ago on Google
    I have been to pizza a lot. But I didn't think the pizza was cooked properly. As I had an upset stomach the following day. Might not go as often as gone very expensive.

  • 5/5 rana s. 1 year ago on Google
    Ideal location with ample parking. Service is excellent. Food, well it's Pizza hut, it is going to be fresh , piping hot and delicious with unlimited salad. If you haven't tried yet, then go for hot cookie dough. Best cookie dough I had in ages. My only advice is to reserve your table or you will have to wait for at least 45-60mins.

  • 5/5 Emma G. 3 years ago on Google
    Went for the eat out to help out scheme. Was dealt with promptly and politely. The covid rules they had in place were sensible and easy to follow. The food was lovely and the staff were very accommodating. The young lady who was serving us was very friendly and helpful, i wish i knew her name so i could give her a special shout out :)

  • 4/5 N Ahmad (. 4 months ago on Google
    Excellent service by the staff along with a nice and clean restaurant. Went during their buffet time however, personally, I think there should be a chilli veggie pizza as an extra option.

  • 4/5 Jez R. 4 months ago on Google
    Convenience, close to my hotel. Staff were positive and happy. Ordering was simple and quick. Offers fitted well with my choice.

  • 3/5 Bob R. 4 months ago on Google
    Very expensive for what you get. Pizza wasn't great and fries were cold. On the plus side the service staff were lovely and friendly.

  • 5/5 David B. 7 months ago on Google
    Lovely meal out with the family. Standard Pizza Hut - you can't go wrong. Friendly staff and great food. Zoe was really helpful. All I'd suggest is to get rid of having to order online. It's such a ball ache. Luckily Zoe was to hand as I felt 100 years old trying to work the online ordering. Pen and paper is so much quicker. 😁

  • 2/5 Kyle 8 months ago on Google
    Lets just say that Pizza Express is a better choice for cleanliness and better Pizza, and about the same price point too. I used to love Pizza Hut, but the salad bar has to be the best breeding ground for bugs and germs there is. Some people are just disgusting.

  • 5/5 Imran M. 8 months ago on Google
    Outstanding customer service from a lovely worker who got me and my family a table and helped process my sons order in several minutes. Food was fresh and piping hot. Thank you Hareem

  • 1/5 Craig M. 8 months ago on Google
    Sorry pizza hut, I’m sure the food would have been nice when hot. I ordered for collection at this restaurant, food was ready on time and I collected, however unfortunately due to the location, it took me an hour to get out of the carpark due to the poor layout and volume of traffic. By the time I got the food what should have been a 10 min journey home, it was cold

  • 1/5 John M. 9 months ago on Google
    Pizza hut has always been incredibly over priced but now it's just no financially viable for alot of people. I paid nearly £50 for a pizza that was just ok nothing special side dishes and fountain drinks the ice cream factory bowl is a complete joke as it looks like something from a doll house . If your nostalgic about pizza hut then I'd say go now whilst their still in business because it's way overpriced and under delivering. Oh and one more thing why have you cut almost all the staff you have to order via the app service is slow. Honestly if I had the chance i'd have gone anywhere else. Go to dominoes or any other pizza shop

  • 3/5 Brook B. 1 year ago on Google
    I haven't been to many pizza huts in the recent years and wasn't expecting to be wowed. However, this restaurant is decidedly average. Having to order food via an opposed to having waitress service made it feel even more like a drive-thru dining experience. The food is okay

  • 5/5 Walter M. 11 months ago on Google
    We were given excellent service from Harvey he made sure we our drinks were served promptly. He did a great job making sure we had everything we wanted. I think the manager came to my assistance when the drinks machine stopped operating se was very curtious and got my dronk sorted. Great meal great service thanks to your staff.

  • 5/5 Louise R. 1 year ago on Google
    Had a great time here, there was 16 of us as it was my nephews birthday, we had 12 11 year old boys with us, so it wasn't an easy task, but the lady serving us was amazing she was on the ball and really helped with the lads. Food was hot and fresh and came out in good time too, Salad bar was full and appetising. Just a fantastic visit overall.

  • 4/5 S D. 1 year ago on Google
    Excellent pizza, pasta, salad and ice cream on the lunch time deals menu. Unfortunately I spilt a drink which took a while to be cleared up and the ice cream machine seemed to take a while to refill and work again but all in all wouldn't hesitate to recommend - the kids especially love it!

  • 5/5 Lee C. 10 months ago on Google
    The staff were very attentive and friendly. The childrens food came out first which is a good thing. Although we didn't have to wait long for adult meals as they came out straight afterwards. It was clean and will definitely go back.

  • 2/5 Mark D. 10 months ago on Google
    Will never go there again they have gone far to expensive £60 for 3 pizzas eating in with a couple of side salads and drinks when all said and done its just a pizza. used to really enjoy it there but sorry not anymore will be telling friends and family not to go there as far too expensive now

  • 1/5 Steven G. 10 months ago on Google
    I have never had such a terrible pizza. Would have got a better one frozen. What as happened???? It was dried up and little cheese on it. How could you charge so much. There's so many nice pizza places now. Can't believe keep going back and got four stars 🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢

  • 4/5 Kenneth C. 10 months ago on Google
    Great food within my budget. Nice dine-in environment. Helpful and friendly staff.

  • 5/5 Maureen B. 1 year ago on Google
    Had flatbread which was delicious. The lovely waitress took our order because we're not very technical and she was delightful. Will definitely return.

  • 2/5 David H. 1 year ago on Google
    Used to be good value, but now it's overly expensive. Won't take cash. Make you order via your phone unless you want to wait "a while". Site asks you for a tip before you've even received your food. Might as well be replaced with a pizza vending machine. Shame, because the food is actually tasty.

  • 5/5 Dion de J. 3 years ago on Google
    Top service

  • 5/5 Justin F. 3 years ago on Google
    Polite and helpful staff

  • 3/5 Andrea B. 3 years ago on Google
    Staff very friendly but hard to get their attention as not many staff on. Food was OK but limited menu

  • 2/5 Michael T. 3 years ago on Google
    Overpriced

  • 5/5 lullaby s. 3 years ago on Google
    Nice food, nice place, good discounts with your meerkat regards 👍 thankyou

  • 2/5 Μagdalini G. 3 years ago on Google
    Friendly staff, but serving without masks? I don't know the rules, but serving without wearing masks it's totally unsafe!

  • 2/5 Mike Y. 3 years ago on Google
    So confusing how to order staff wasnt very helpful

  • 2/5 Paul D. 3 years ago on Google
    Overpriced tiny pizzas..friendly staff on zero hours.

  • 5/5 Marie P. 3 years ago on Google
    Lovely pizza every time.

  • 3/5 Michelle C. 3 years ago on Google
    Orderly quick and efficient

  • 5/5 Mo I. 3 years ago on Google
    The staff at this hut are very friendly, helpful and polite.

  • 4/5 Matthew B. 3 years ago on Google
    Better take-away pizza than Dominos for a competitive price. The only thing that holds them back from a full 5 stars is the fact that they do not deliver to my area (is just outside of their range) and I have to order to collect.

  • 5/5 Soul Art M. 4 years ago on Google
    It was really tasty dishes we had; full of flavour and fresh. The staff (just happened to be the manager, we didn't realise) was extremely pleasant and efficient. We'll definitely go back again!

  • 4/5 Matthew R. 3 years ago on Google
    We had great service eating here and a good range on the menu. We do prefer the pizzas from elsewhere but the food is good and we love the dessert. Cookie dough is incredible and a must try.

  • 5/5 Julia W. 3 years ago on Google
    Excellent service in a clean and safe environment. The pizza was delicious and the salad very fresh. 👍🏼

  • 5/5 Sarah H. 3 years ago on Google
    Had a great time, food was great and the staff were amazing xx my daughters told our server it was 5 stars and here's the review 😍😍

  • 5/5 Mandeep D. 5 years ago on Google
    Amazing service, cannot fault them especially on a busy day. Tasty hot pizza and sides. Good value for 2 people. Would come again. Clean toilets. Friendly staff. Good choice of food. Nice seating. Good service times.

  • 4/5 Charles 3 years ago on Google
    It's hard to order here with the new covid restrictions and pizza huts insistence on using mobile phone ordering. The food was good and the staff seemed nice so can't ask for too much more. Toilets could do with a bit of a clean.

  • 3/5 Rachel E. 3 years ago on Google
    We visited on a Thursday lunchtime. The restaurant was very quiet and we were met by a host who explained all the new rules. In a near empty restaurant however the next customer was seated adjacent to us, and the next customer opposite. It felt uncomfortable to be cramming us into one corner rather than distancing using the space available. The lunchtime buffet is now a bluffet. This means that you order your own pizza from a choice of 4 and it's brought to you. I much prefer this for the pizza, but the other options are limited. You now only get one salad bowl, and this is a choice of green salad, coleslaw or potato salad not a mix. The other advertised sides tortilla chips and garlic bread bites weren't available. The pizza's themselves were hot and tasty, though better knifes are needed to get through the thin crust ones as cutting it with the knife provided took some effort. The one way system of arrows appear to take you to the toilet, to the back door, around the outside of the restaurant and in through the front door. Talking of toilets- both the ladies and gents were taped off leaving everyone to use the disabled/baby change facilities. This has no lid to cover prior to flushing. It also has no hand towels, just a dryer positioned directly above the toilet bowl so you have to lean over the toilet to dry.

  • 1/5 Lisa W. 3 years ago on Google
    No refillable drinks, no salad bar, limited menu, new app to order like flatpack furniture without instructions.

  • 5/5 UK_ S. 4 years ago on Google
    Great afternoon all you can eat buffet - perfect for families!!!

  • 5/5 The Amazing Mr R. 4 years ago on Google
    Nice

  • 4/5 Giles P. 4 years ago on Google
    The food wasn't bad, but it never seems that great considering pizza is supposed to be what they are good at.

  • 4/5 Jack S. 4 years ago on Google
    (Translated by Google) Belts (Original) Beltin

  • 5/5 Janice T. 4 years ago on Google
    Usual PH standard. Plenty of parking.

  • 1/5 Jason H. 4 years ago on Google
    Rubbish had buffet and all they seemed to have out was 5 veg pizza and 1 meat. So spent 10.99 each to eat vegi pizza what a waste and to top it off there was a kids party on running g wild causing a load of mess every where

  • 5/5 dawn m. 4 years ago on Google
    GRANDAUGHTERS BIRTHDAY We hadn't pre booked as it was a last minute thing and staff were really helpful. We all had a lovely meal which was great value. They allowed us to take our own birthday cake, three of the staff brought it out at end of the meal singing happy birthday to our grandaughter. A big Thank you to all the staff. We will be back. 👍

  • 5/5 Arron L. 4 years ago on Google
    Very quick and efficient

  • 5/5 Maggie F. 3 years ago on Google
    Great pizza and salad bar....great service.

  • 5/5 deeanne a. 4 years ago on Google
    Very nice food and lovely staff

  • 1/5 Lee B. 3 years ago on Google
    First time here since the covid. They have taken the opportunity to gouge local customers by revoking the lunchtime Buffett (yet still adverting it outside)and getting you to order and pay online before you dine so you have little opportunity to complain if things don’t go to plan. The ‘free’ salad that came with our £20s-worth of pizza (two small individual) came with an un-dressed fist-full of a ‘salad’ (iceberg and grated carrot). Pizza was just ok. Very disappointing for a meal that cost over £30 companies like this deserve to fail when they do nothing to win back customers

  • 5/5 Sam M. 3 years ago on Google
    Food was fantastic! Was so happy to see a veggie peperphoni pizza as been hunting for fake peperonie for a fair bit now haha! Massive thank you to Kat who checked on us to make sure food was OK and went the extra mile for my younger sisters birthday, when did not need to, very much appreciated. Fantastic customer service. Thank you! 🌟🌟🌟🌟🌟

  • 4/5 Stuart W. 3 years ago on Google
    It's the Hut.... Not much more you need to know! The only reason not to go is if you are one of those odd folk who don't like pizza! (Seriously what's wrong with you?? 😁) Prices are reasonable, not takeaway price but it isn't a takeaway... Kids love it, bright fun place, always smiling, polite, helpful staff

  • 1/5 Mona S. 3 years ago on Google
    Disagree

  • 1/5 Karen B. 3 years ago on Google
    Quality of food and the taste not great, service was slow.

  • 1/5 Saba A. 3 years ago on Google
    Service was appalling really disappointing advertising buffet salad bar outside to be seated and having to order online.

  • 5/5 Sarah C. 3 years ago on Google
    Brilliant!!! Considering current situation the service was great, everyone was really friendly and food was lovely.

  • 5/5 Deborah D. 3 years ago on Google
    Lovely hot food


Call +44 161 749 4950 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Salad bar
    • ✓️ Quick bite
    • ✓️ Braille menu
    • ✓️ Small plates
    • ✓️ All you can eat
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup

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