Moss Trooper image

Moss Trooper

Restaurant Bar Pub

😠 Never had such genuinely horrible service in a pub/restaurant. Went in on Tuesday night for a drink, the service I received from a brunette woman in a blue dress (who I’m actually assuming was the manager or team leader etc.) was so unnecessarily rude and standoffish. If you are not happy in your jo... People often mention good, staff, meal, nice, friendly, great, Trooper, table, service, Moss,


Address

Moss Ln, Timperley, Altrincham WA15 6JU, United Kingdom

Website

www.mosstrooperpub.co.uk

Contact

+44 161 980 4610

Price rating

$$ $$

Rating on Google Maps

4.20 (741 reviews)

Open on Google Maps

Working Hours

  • Monday: 12 to 11 pm
  • Tuesday: 12 to 11 pm
  • Wednesday: 12 to 11 pm
  • Thursday: 12 to 11 pm
  • Friday: 12 to 11 pm
  • Saturday: 12 to 11 pm
  • Sunday: (Christmas Eve), 12 to 11 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: good (26) staff (21) meal (12) nice (11) friendly (10) great (10) Trooper (9) table (9) service (8) Moss (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Carms 8 months ago on Google
    Never had such genuinely horrible service in a pub/restaurant. Went in on Tuesday night for a drink, the service I received from a brunette woman in a blue dress (who I’m actually assuming was the manager or team leader etc.) was so unnecessarily rude and standoffish. If you are not happy in your job, get a new one and don’t take it out on customers who are being nice and are giving you their money. Disgusting. I hope things get better for the staff member, as she clearly has some deep deep issues.
    4 people found this review helpful 👍

  • 5/5 Christopher G. 2 years ago on Google
    Large, open plan, 1950s style local pub in Timperley. JW Lee's ales, with excellent home cooked food. Can get busy but due to the size never feels uncomfortable. Always very clean and attentive staff. Dog friendly.
    2 people found this review helpful 👍

  • 5/5 J F. 6 months ago on Google
    Lovely Sunday lunch at Moss Trooper, very tasty food and friendly staff.
    2 people found this review helpful 👍

  • 5/5 Stella R. 2 years ago on Google
    If you want somewhere without wall to wall sport, this is for you. Had a potato & Leek soup for starter, followed by the most delicious roast beef dinner, the beef, vegetables and potatoes were perfect and the Yorkshire pudding is a must. if I have a complaint, it's that I was too full for a dessert. Dogs welcome and pigs in blankets were good for our two.
    1 person found this review helpful 👍

  • 5/5 nicole b. 1 year ago on Google
    We had our daughters birthday meal here today and it was amazing all the kids loved there food and loved it even more that they got ice cream afterwards. The staff were amazing and so fast! So thank you
    1 person found this review helpful 👍

  • 3/5 Lynn H. 1 year ago on Google
    We met up for a family get together. We had a quiet table and the staff were very nice. They let us take our time ordering and served us efficiently. The food was ok for the price. My lasagne was a little lacking in flavour. The steak pie was a bit dry but the chips were great 👍 The beer was good real ale and there was plenty of choice. Not the Ritz but very nice all round. We'd go there again.
    1 person found this review helpful 👍

  • 5/5 TOMASZG 1 year ago on Google
    Good Atmosphere, Very friendly helpful people working here, good local pub to go to
    1 person found this review helpful 👍

  • 5/5 mahesh a. 1 year ago on Google
    Nice neighbourhood pub. Wide selection of beers and drinks. Food choices are good as well. Ample space and pleasant interiors. Good service
    1 person found this review helpful 👍

  • 5/5 julie l. 1 year ago on Google
    Attentive staff, great food. Loved it
    1 person found this review helpful 👍

  • 5/5 Wayne B. 4 months ago on Google
    Great service tonight, good food and drink, for friends get together for a catch up. Also good value. Just what you need from a local pub! Thank you Moss Trooper.
    1 person found this review helpful 👍

  • 1/5 Hrishabh s. 5 months ago on Google
    Worst facility and food I'v ever seen in UK. Lady manager who doesn't know how to speak to a customer! Manager should always be helpful not like her who was arrogant and doesn't even know how to treat properly with customers! I'm afraid she might also treat with rude behaviour with their college's. Please take her out of her position or else kick her out from this job.
    1 person found this review helpful 👍

  • 1/5 Mel 5 months ago on Google
    If I could give zero rating I would ! Honestly the worst pub food we’ve had! X2 out of a table of 7 didn’t eat as their food was so disgusting! They ordered the chicken curry after being told it was homemade! Now if that was homemade please scrap it asap as a microwave meal would do a better job! it had a vile taste to it and no curry flavour what’s so ever both got left ! The Sunday lunch came out warm not even hot! I specifically asked on ordering if the potato’s were roasted to which I was told yes they are as this was what I really wanted they came out boiled! Complained when they put the food on the table and I was told they was roasted! Laughable! They was boiled 100 percent no roast what so ever! Please invest in a new chef. Service was shocking had to keep asking for sauces from staff as we wasn’t asked upon bringing the food to the table! No one checked into see if the meals were ok! upon complaining to the oldest lady with blonde hair she couldn’t have cared less if she tried she said oh well the majority of people like it! Knowing none of the two who ordered the curry had eaten a thing! She just walked away and said she will come back to take our desert order to which we said no thank you we wouldn’t want to risk it to which she laughed and walked away! We asked for the bill to add insult to the evening the curry meals were still on the bill until I said noway are we paying for food that’s not been eaten! No apology nothing!! 100 Percent wouldn’t waste a penny in there again wouldn’t recommend will not be returning!
    1 person found this review helpful 👍

  • 4/5 Gregg D. 10 months ago on Google
    Really good lunchtime visit for a burger and a pint. I was there at 3pm and no problem ordering food.

  • 1/5 Steve R. 11 months ago on Google
    Ordered tandoori sisler the chicken was just plain chicken with a few spices on it absolutely nothing like tandoori chicken.this was served with a couple of pieces of pepper and onion and a large plate with a small portion of rice on it accompanied by a tiny jug of what was supposed to be butter curry sauce actually just tasted like water because it was so watered down this "meal" cost around £16 extremely poor value for money. Will not be eating in this place again

  • 5/5 MADDOGLEP 5 months ago on Google
    Another "Down memory lane" pub visit with Flic. Came here a few times back in 1974 - 75 when I lived locally and maybe once about 30 years ago. A J.W. Lees pub with excellent range of their real ales. Had a pint of their autumnal bitter "Bramble". Very good. Great value pub. Beer garden and car parks. Very pleasant visit.

  • 5/5 Anne M. 1 year ago on Google
    Brilliant pub, great staff, lovely food. Enjoyed a family buffet for our sons 21st recently, pub catered for 30 guests and we cannot praise the Moss Trooper enough.

  • 3/5 graham h. 1 year ago on Google
    The food was just about OK. We went in on a big birthday party. The mixed grill, the chicken was so dry and the steak was tough. My partners lasagne just lacked any tase whatsoever and was really bland. The Sunday roast beef was slightly on the tough side. That put aside there was a nice atmosphere in the pub and the beer was excellent and the staff were so good, nice and friendly. I would certainly return for drinks but not food.

  • 4/5 Jason K. 1 year ago on Google
    For a chain pub the Trooper strikes a good balance. Good selection of food and beer plus friendly staff. Loads of parking and opposite a park so great for families.

  • 5/5 Charley B. 1 year ago on Google
    I went to the Moss Trooper last Tuesday. I ordered the brewery tower burger and along with a delicious meal I got a waitress (fearne) who went above and beyond she was so welcoming and made my meal truly delightful! I I can’t wait to come back!

  • 4/5 Kirsty S. 1 year ago on Google
    Met some family for a meal here nice selection of drinks available very homely feel to the place as the fire was lit. Spacious table which was great. Browsing the menu, maybe it's just me but there used to be alot more to choose from maybe it's a sign of the times I don't know. I ordered the Lasagne, which when it first came out thought was a bit of a stingey portion as it must have come from a bigger one. Saying that though it was delicious not as good as my husband's though . Now unfortunately as the waitress brought out my husband's meal she spilt it all over the table in front of us and gravy went everywhere. He got his meal replaced quickly and apologies were accepted. He enjoyed the Chicken and Mushroom Pie. Dessert was amazing the Biscoff cakes. Would come back again

  • 5/5 C E B. 6 months ago on Google
    Having moved to the area two years ago I've had a chance to check out several of the local pubs and eateries. I keep coming back to Moss Trooper: the food is good (not just microwave Costco fare); the staff is good (always greeted, always helpful at table), and the decor / atmosphere is much more pleasant than some of the places that insist on having boom-box DJs and super-loud music. If you're looking for a place where you can relax with friends over good food and reasonably priced drinks - where no one will try to hustle you out quickly, but let you linger - then I recommend Moss Trooper. I will definitely be back. Often. ;-)

  • 5/5 C K. 2 years ago on Google
    Just been to the Moss Trooper for lunch on my daughters 21st birthday. We had an amazing time. The chicken and leek pie is out of this world! All 7 of us had lovely food. Thankyou so much to Leanne the general manager for such a great experience. We will definitely be coming back!

  • 5/5 Jay A. 2 years ago on Google
    Amazing food.. Lovely staff... Truly my local for sure Must visit fod good veggie options... Their garden burger was simply divine..!

  • 5/5 Dave W. 2 years ago on Google
    Just dropped in here as a last minute thing. Turned out to be a good decision. We had Three courses and the food was very good, the starters and main were lovely and hot good size portions and the dessert was also very nice and all reasonably priced. The staff and particularly the tall lad with the beard (Barman) were very welcoming. Would definitely recommend and will certainly be calling in there again at some point.

  • 5/5 Jess M. 2 years ago on Google
    Had a great time here talking nonsense in the beer garden. Great place to go for a pint.

  • 4/5 jo f. 2 years ago on Google
    Enjoyed the food. Staff good and nice environment. Drinks a bit pricey, but well worth it for the great good.

  • 5/5 Annie S. 2 years ago on Google
    Really nice pub, friendly staff, good atmosphere. I'd recommend.

  • 3/5 Simon W. 2 years ago on Google
    I recently visited with family and ordered the cheese and onion pie with mash and beans of course. The pie had dry burnt on the inside and was solid as a rock. I asked had it been microvaved but they said not I was not convinced, however no apology from the manager in fact other than the waitress asking I she could get me something else not A word from the staff until we had to ask it be removed from the bill.The rest of our group had Sunday roast and they all said it was very nice , to be fair it looked it too. I was a bit sorry not to have ordered that. I'm trying not to write bad vibes as there are none just a bit miffed more than anything.

  • 2/5 Michael R. 2 years ago on Google
    Nice pub inside and out. £4.50+ for a shandy is a joke, even in Altrincham. Lots of wait staff but very slow table service. No QR code / website / app to order. You just have to wait for table service.

  • 5/5 Debbie M. 2 years ago on Google
    The Moss Trooper is the best pub around! Went there for a roast dinner yesterday and thoroughly enjoyed it. The vegetarian option was delicious and the portion size was really generous. The food there is always fantastic and the staff are great. They always hold loads of events (live music etc) which are well worth attending!

  • 5/5 Vinayak D. 2 years ago on Google
    Nice food and nice ambience

  • 3/5 Nancie B. 1 year ago on Google
    Go here often but probably due to being local. The food is good but service varies. Some things bit overpriced for 'pub grub'. Had the Sunday roast last week. Nice enough but ridiculous wait for food.

  • 5/5 Carmen P. 2 years ago on Google
    This is a lovely friendly & spotless eatery, with good food, and wine. A pleasant atmosphere and experience ☺ Recommend ⭐⭐⭐⭐⭐

  • 5/5 Deane M. 2 years ago on Google
    Excellent - can’t complain, enjoyed our evening. Lovely staff.

  • 4/5 Paul H. 1 year ago on Google
    Excellent pub with a relaxed atmosphere. Quite roomy so don't feel too crowded if you're having a meal. The JW Lees menu is good, but the chef here cooks it well. The staff are friendly and helpful. Looking forward to going again.

  • 5/5 MARINA W. 2 years ago on Google
    Lovely place, joined a group of friends - plenty of space, good service. Decor is comfortable & pleasant, chairs comfy. Bar's in the middle so space all round it. The back area is mainly for dining, always had great food here. Dogs welcome.

  • 5/5 Kirsty L. 1 year ago on Google
    We attended a wake here after a family funeral and the staff couldn't of been more attentive! They made sure we had everything we needed and were to hand for any further enquiries. Pub itself was busy with lots of families enjoying what looked like delicious hearty meals. Amenities were spotlessly clean. Plenty of parking. Will definitely return

  • 5/5 Brenda M. 1 year ago on Google
    This is one of my favourite places to go with my family. The food is always amazing and as a vegetarian they have a really good choice. Staff are always so friendly and welcoming. My girls and I absolutely love this place ⭐⭐⭐⭐⭐

  • 2/5 Jackie S. 1 year ago on Google
    Disappointed with my meal, chicken flatbread. Flatbread seemed undercooked, pale and, in parts soggy. Apparently head chef was on tonight and he said that's how it is. I had the same meal a couple of weeks ago, and thoroughly enjoyed it, hence reason for return. Sadly this has put me off eating there again.

  • 4/5 Modern A. 1 year ago on Google
    A lovely looking place with friendly staff my only complaint would be that the Sunday roast comes with cold meat which really spoils the meal even with the bottomless gravy. The mash is exquisite but comes with quite a small serving and the roast potatoes are drier than the Sahara. I regret not getting a burger! Definitely will visit again


Call +44 161 980 4610 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed
  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Food
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Food at bar
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✗ Takeaway
    • ✓️ Outdoor seating

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