Phanthong Thai Restaurant image

Phanthong Thai Restaurant

Restaurant Thai restaurant

One of the Most Reviewed Thai restaurants in Trafford


Address

15 Regent Rd, Altrincham WA14 1RY, United Kingdom

Website

www.phanthong.co.uk

Contact

+44 161 928 5808

Price rating

$$ $$

Rating on Google Maps

4.50 (420 reviews)

Open on Google Maps

Working Hours

  • Sunday: 12 to 8:30 pm
  • Monday: Closed
  • Tuesday: 5:30 to 11 pm
  • Wednesday: 12 to 3 pm, 5:30 to 11 pm
  • Thursday: 12 to 3 pm, 5:30 to 11 pm
  • Friday: 12 to 3 pm, 5:30 to 11 pm
  • Saturday: 12 to 3 pm, 5:30 to 11 pm

Featured Reviews


Frequently mentioned in reviews: restaurant (13) time (13) service (10) Thai (9) order (7) menu (6) dishes (6) price (6) manager (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Charles M. 1 year ago on Google
    In days of yore, it used to be a hallmark of sophistication that one’s village boasted a Thai restaurant in addition to a chippie, Indian and Chinese restaurant. While that position has now been usurped by the Vietnamese restaurant (or Japanese sushi bar if a nouveau hamlet and Cambodian if hipster commune) there’s no denying that it remains the destination of choice for coconut themed spicy hits of flavour. Being on my door step, Phanthong was a place that I often passed en route to somewhere else, so after a night carousing with my Malay and Singaporean (yes, there is a difference!) friends reminiscing about that usual topic - food and where to eat it, the abject lack of Nasi goreng in Hale came up. Thai was considered to be the next best thing now that Angor Soul has departed. Therefore when I drove past today, I seized the day and popped in for lunch. To be fair my bench mark for a decent Thai lunch has to be the nondescript stalls in Chatuchak market rather than the rarefied offerings at 80/20 on Charoenkrung road. In this regard Phanthong scored full marks. The Moo Ping took a few seconds to impress me with subtlety of the marinade. I must decipher it’s secrets to up my summer BBQ game. The Pad Thai was umami and scrumptious mess all rolled into one. The tamarind was not overwhelming as can occur with an inexperienced chef. I chickened out with dessert opting for the safe option. Now I regret not sampling the banana coconut option. While I could be accused of throwing shade here, the folks at Chilli Banana could certainly learn a thing or two from Phanthong.
    4 people found this review helpful 👍

  • 5/5 Hugh P. 2 years ago on Google
    Tasty and friendly restaurant. I highly recommend the seafood pad thai. Prawn crackers are complementary as you sit down. All in all a great experience.
    4 people found this review helpful 👍

  • 5/5 Anamika P. 2 years ago on Google
    We went to Phanthong for lunch on Saturday and ordered from the A La Carte menu. The decor is lovely. The food was presented beautifully and absolutely delicious. We had young kids with us and they loved the food too, especially the pad Thai noodles. The service was excellent. Would definitely recommend this place and will be back again.
    3 people found this review helpful 👍

  • 5/5 John P. 2 years ago on Google
    £12.95 2 course lunch Really can’t complain about this. 2 courses, good quality and portions. Definitely coming back.
    2 people found this review helpful 👍

  • 5/5 Sarah W. 1 year ago on Google
    Lovely restaurant with friendly and attentive staff. Food is excellent and very reasonably priced. This was our first visit but I'm looking forward to eating here again.
    1 person found this review helpful 👍

  • 3/5 Tiger M. 1 year ago on Google
    Phanthong used to be one of our favourite restaurants which provided delicious food and great service. However we visited this Sunday for the Sunday special service and left with disappointment. They got some new staff and the service is not as good as previous experiences. Most of the waitresses were unfriendly and the restaurant was busy and noisy at the time we visited. Price has gone up which is understandable, we ordered two portions of the noodle dish but only one came and it was smaller portion than before. Needed to wait or draw the waitresses’ attention to get served each time and at the end we just decided to leave even though we wanted to order more. Also most dishes are spicy and not that suitable for children, but they would still charge for young children who didn’t eat much. Didn’t enjoy the meal and won’t visit again after this experience.
    1 person found this review helpful 👍

  • 5/5 Lisa F. 2 years ago on Google
    We visited on a Sunday and experienced their buffet style menu. The food was amazing and you could try all of the items on the menu for one price. You can order one at a time so they each arrive hot and fresh! The service was great too, very friendly and helpful staff.
    1 person found this review helpful 👍

  • 5/5 Chantelle H. 1 year ago on Google
    First time in here - my husband picked the place for Valentine's day, not really knowing where exactly it was or what to expect, and we both absolutely loved it. The menu has a large selection of dishes and everything we had, from the mixed starter plate to the massaman curry to the yellow bean pork and broccoli was delicious. Really enjoyed it! The service is attentive and friendly and we were made to feel welcome from the time we set foot inside to the time we left. Will definitely be back again, and will DEFINITELY have the massaman curry again - it's DELICIOUS!
    1 person found this review helpful 👍

  • 1/5 Rose F. 1 year ago on Google
    Would give MINUS 12 stars out of 5 if given the option! Staff (including the manager) were very rude and unfriendly. There was only two of us and the place was quite empty at the time, we were ignored for the first 30 mins we were there until we asked for service… When it got busier later into the evening the wait between the starter and the main was too long. The main was awful and very cold (like the “hostess”). I would not recommend and I have attached a pic as proof that I did go. I’d suggest going to Thai Kitchen No.6 cos unlike this place they have - wonderful food, service with a smile and most importantly offer Coke Zero! 🍽️🥢🫗
    1 person found this review helpful 👍

  • 1/5 Fabi V. 9 months ago on Google
    UPDATE: google won't let me reply to manager comment directly so here it is - I believe you are confusing me with someone else as I didn't even have my phone on me... you're saying i was rude, but every time i go, before and after i gave birth you guys were always talking to me and my children. hence me finding it strange that i was ignored _____________________________ Today, I decided to place an order over the phone for me to collect. Upon arrival I went into the restaurant and was ignored for some time. During which the lady looked at me 3 times, I said "hello how are you" (with 3 different volumes) and was ignored each time. She then picked up the phone, I brought it up to her and said "I feel as if you are ignoring me" she replied "I'm busy yeah". I was very unhappy. She then left to go collect my food from the kitchen. When she returned I thought that perhaps she didn't understand that I had been trying to get her attention and so asked her if she was aware that I had greeted her and that she ignored me, she said yes she was aware. I asked why she ignored me and she said she would get the manager. The situation quickly escalated, as the manager arrived and I asked if it was a language barrier we were having or if there was another issue. I explained I was only saying hello to her and didn't understand why I was being ignored. He told me to take my food and asked me if I was going to pay cash or card. I felt he dismissed the situation and repeated my question. Manager stated "if you don't take your food, you will be banned". I was in shock! "Why am I going to be banned? I simply explained that I am not happy with today's services and your response is banning me?" seeing that I have been coming here for over 5 years now I felt very hurt with what was happening. This restaurant has been where my family and I make our celebrations for years! A lot of special moments occured in here, so the fact that the manager was so quick to threaten to ban me caught me by surprise.... The manager told me again to take the food. I said I would not be threatened into it and I would only take the food if he reduce the price as an apology for their behaviour today. He declined, told me I was banned and to not return. I left.
    1 person found this review helpful 👍

  • 4/5 Helen N. 1 year ago on Google
    Portion size a little small for price but slightly expected for a fancy looking Thai restaurant who changes plates for you between starters and mains (heated plates!) This is especially so for the mixed plate starter... For the mains, flavours are beautiful (we had curries and pad Thai) although both my friend and I weren't sure about the amount of grapes and other fruits that were in one of the curries (no. 46 on the dinner menu) Otherwise the meal overall was good, duck dishes had sufficient ducks and seafood dishes had sufficient seafood. Just beware that most dishes don't come with rice so you have to order that separately. Would come again for the service but would be too pricey for an extremely hungry soul

  • 5/5 Janet D. 4 months ago on Google
    Staff attentive, professional and helpful. Food hot,fresh, plentiful. Order as much as you want.Try ordering little often then no waste. Lovely calm peaceful setting. Great way to spend a Sunday afternoon.Would highly recommend i.Great way to try new dishes for a great price .

  • 3/5 Paul C. 6 months ago on Google
    Something has changed over the last year or so. The friendly welcome seems to have dissapeared (it's all about the transaction). I chose to get takeaway the last two occasions, two of the £10+ meal cartons were only two thirds full. I could see the gap on the top item in the bag and pointed it out but then it was clear that they did not see the problem. I've been going there for years, it's not cheap but I didn't mind paying for a treat now and again. I think I'll give it a break until I hear that it's back up to scratch.

  • 5/5 Aileen J. 8 months ago on Google
    Great early evening meal with colleagues. I’m vegetarian, lots of choices, not at all restricted.

  • 4/5 Kirsty S. 11 months ago on Google
    Went to this lovely restaurant last night for family birthday celebrations. The staff were lovely and the food was amazing. My husband had vegetable spring rolls to start with although nice he did comment that th sweet chilli sauce lacked in flavour. Mains I had Duck in tamarinds sauce with Cashew nuts with egg fried rice and I have to say it's the biggest portion of duck I've had in a restaurant I was pleasantly surprised, although would have liked more sauce to cover the rice. Husband had chicken stir fry with mushrooms, garlic and chilli. He found it nice although the texture didn't quite feel right. Dessert was 2 scoops of honeycomb Ice cream but the ice cream itself was vanilla with honeycomb as there was no flavour and for the price paid want all that impressive Would recommend

  • 5/5 Anthony S. 1 year ago on Google
    A quaint restaurant, just away from the main bustle of Altrincham and within a short stroll of the Interchange (station). A cosy atmosphere, and a good assortment of meals available on the lunch menu and for a good price and the hospitality of staff added to the cosy atmosphere and the enjoyable experience. I will be sure to drop in once again when I next return.

  • 1/5 Diana H. 1 year ago on Google
    Beware ordering takeaways ! I ordered one online for the first time on Sunday. It arrived on time. However one dish was labelled 'Seafood Pad King' on the box, but on opening it, I discovered that it actually contained the beef version, which is £2.40 cheaper. (See photos) The next day I emailed the restaurant, detailing my order and the mix up. I also mentioned that having paid at the time of ordering, I am now owed the above amount. Two days later and no reply from them. I sent another email. Still no reply. It is apparent that Phantong Thai couldn't care less about customer service, or their reputation. I will never order from them again, or set foot in any of their restaurants. I had to give one star in order to post this review. I actually wouldn't give them any stars.


Call +44 161 928 5808 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Vegan options
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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