The Hotel is clean and massive, but it's the massive part that's the problem. We stayed here with 15 days parking and Shuttle service before a flight. We arrived Tea time on the Friday and struggled to find a parking place. We checked in were given our room number and sent on our way with an 6 cases a very vague explanation of where it was and no offer of help with our luggage. As said the hotel is massive and maze like, there are also no lifts to the lower floors. We ended up going back to reception to ask for better directions and all we got was a hotel worker pointing us in the general direction but again no offer of help with our luggage. The Shuttle service to the Airport was great, the drive very helpful and on time. He explained when he was dropping us off that another firm was taking over the shuttle contract. What a mistake Marriott have made there. We landed back at the airport and by the time we had our cases we thought we were have to wait no more than 20 mins. 1.5 hours later and many attempts to contact the shuttle company and hotel later we gave up and got a taxi. We did get reimbursed for this and a reduction in our room price, but all in all I won't be using this hotel again and definitely wouldn't recommend it.

In terms of the rooms, we had absolutely no issues. We got a free upgrade to a family room, which was lovely, and everything about the room was amazing from start to finish. We also found our service to be impeccable! Staff were always happy to oblige us, from silly questions to genuine help getting around Manchester, they were fantastic Our one issue would be the location - it serves it's purpose of being close to the airport, but it isn't close to much else. Our easiest transit lines were either a shuttle to the airport, then a train from there, or taxi services. Otherwise, a fantastic place to stay!

We went for a spa day and was unimpressed. The pool and saunas are OK but the whole place could do with a serious lick of paint. The staff are very friendly and courteous. We both had a massage which was OK. We have had better and a lot worse. The therapist was very nice and very quiet. Parking isn't a problem just don't forget to log it in to the machine at the reception. And it's free.

I thought it was a great hotel up until this week. I left my earphones at this hotel during a stay and consequently called them to see if they had found. They had; so I requested that they be shipped to me. They informed me that I would have to pay for shipping, which I was happy for. Since then, I was told, I will be getting an email with "how to pay for the shipping?". I never received it. I called back a few times and now the housekeeping/loss prevention staff refuses to answer the phone or call back to my voicemail that I left. I mean if you want to keep the earphones, just say that you haven't found them. Lost credibility in my view. Never again! Definitely an integrity issue and lack of ownership.

We have stayed here many times and keep coming back. The hotel is in a convenient location, there are shuttle buses from the hotel to the terminals so that stress is removed. The rooms are comfortable and spacious, with tea and coffee facilities, mini fridge, toiletries and plenty of wardrobe space should you need it. There is leisure facilities on site and guests can use the amenities. The pool is a great size and the steam room was lovely. There is a sauna and a freezing cold plunge pool. It's a great start to any holiday having a night here x

Very helpful and friendly staff and conveniently next to Manchester airport. The hotel runs its own shuttle bus service to and from the airport terminals and offers airport parking. The restaurant and amenities are all very nice and not overly priced. The food is also very good. The rooms are spacious, clean and quiet considering it’s location so close to the airport and Trafford. Would definitely recommend.

Highly recommended! Clean hotel, great service. Receptionist was super friendly and wrote for me all information to go enjoy my day in the city. Room was clean and neat with a great view of the garden. Also tried the restaurant for dinner, great service! And you should definitely try the soufflé!

Great! Good location, clean, modern. Be careful with the airport shuttle bus though. The timetable bears no relation to when they'll actually arrive and they seem to skip buses, leaving you waiting at the terminal for nearly an hour.

Very good value. All the staff were lovely and also jolly. The breakfast is great. The pool could do with re-decorating but is still very, very nice. Room quiet, excellent black out curtains, great night’s sleep.

Stopped on the way on holiday and the room, restaurant and service was all good. Booked a last minute night returning due to a very delayed flight, and again got a good rate and good service. The cherry on the top was a surprise bottle of wine to celebrate our honeymoon. Not expected at all and such a lovely gesture. ☺️

Bedroom was so hot even with air con on, ended up with windows open and still no air to speak of - whole hotel was too warm and stuffy. Sofa bed really uncomfortable for 10 year old, swimming pool closed Sun on arrival & Mon so not able to use the whole time we stayed. When I booked I said that my son is coeliac and whether he could have gluten free sausages, hash browns & beans for breakfast & had confirmation the request was on my reservation however at breakfast the restaurant & chef knew nothing about it so had a disappointed son on my hands. Terrible experience and service for £150/night. I wouldn’t have paid £50 for the stay we had. Such a shame as it was supposed to be a Christmas treat whilst visiting relatives

The location of thus hotel is great for the airport. The rooms are OK but nothing startling. The hotel does have 2 restaurants which are fine, if a little expensive for what they are. The practice of putting a charge against your credit card when you arrive is a bit cheeky though. That and the fact that the hotel has to have huge doorstaff seems to suggest that the hotel has problems with quite a few of its clientele. Saying that, I saw no trouble.

Positives - Easy Hertz rent car drop off. Shuttle to airport. Clean room. Negatives. $au269.00 for a bed one night, leaving 4am. Huge walk dragging luggage from Hertz to Delta. No milk in our room. Just minimal tea and coffee sachets. No breakfast. Delta felt as friendly as waiting in a train station, just a holding bay for 1 night travellers.

Stayed for one night prior to holiday in Madeira. We had a lovely time in the hotel, staff were friendly and had lovely personalities. The room was a good size, very clean and the bed was really comfortable. We had evening meal and breakfast in the restaurant and both were excellent, including the service. We will definitely stay again prior to our next holiday, it's really close to the airport with free shuttle bus. Fully recommend this hotel, and can't wait to return.

Decent rooms, good front desk service, good standard of room housekeeping. Restaurant has quite a wait if not booked and pricey. £15 a night for parking is a bit steep. Need a better system for EV charging such as booking slots is required as stayed 4 nights but could get a chance any day/night. More charging points would also help as 1x type 2 charger and 1x3pin for the size of carpark, how busy it is and location is not enough.

I had reservations for 2 nights to enjoy a concert at the Etihad Stadium (M’ster) in June. This was one of the BEST hotels I’ve booked in the U.K. to be quite honest! The room was absolutely spotless, fresh & clean… very spacious too! We had a lovely view to the scenery outside! The facilities were fantastic… the gym, the pool, sauna, steam room, jacuzzi and ice plunge were all brilliant; just made my weekend soooo much better than what I had expected. We ate breakfast in-house and we tried BOTH restaurants within the hotel; everything was extremely tasty; mouth watering… cooked to perfection! Hotel staff & security were both on point; smiles and very welcoming every time we saw them! I’m trying to find a reason to rebook; looks like I’ll definitely be re-visiting Manchester sometime soon… thanks Marriott (DELTA); you guys smashed it!!!

First the positives. The room was a good size. The waitress at breakfast was very friendly and helpful. The breakfast was good if not amazing. Now the negatives. They say you should always make a good first impression. This was not a good first impression. I had emailed a few weeks before to say we would be very late in checking in, this was mainly to ensure checking was as quick and painless as possible. We had hoped for 2.00am, due to flight delays it was 3.30. The first thing my wife told the receptionist was that our two small children were very tired. However, check in still took about 30 minutes. Granted there had been an issue with the booking and the payment card, but it still felt like our priority of getting our children into bed ASAP was ignored. We then found out our room was a good 8 minutes walk, which included a flight of stairs - we had 3 big suitcases, this was not ideal. I also asked the receptionist a few times if he could remind me if breakfast was included. He had to phone us in our room as we put our children in to bed to tell us this. Next day we went to get the shuttle bus only to find out it costs £4 per person and we would be cheaper getting a taxi.

Chosen for parking and shuttle bus to Manchester Airport...stayed overnight...clean rooms, fabulous Italian restaurant, shuttle bus at 5.15am a doddle. All staff cheerful and helpful. Rooms clean and comfortable. Away a week, then shuttle bus back to pick up car.....ideal and stress free parking.

Rooms were on the larger side of average for a hotel of this star rating. The staff were very helpful and the included transfer went without a hitch. We did not use the catering facilities so cannot say anything about them. Will use again next time we want an airport hotel in Manchester.

A fantastic mothers day stay. We stayed in the executive suites, hence had access to the executive lounge which was great to relax and unwind. The staff were all very helpful and welcoming, in particular Kelly at reception. She is not only a lovely smiley person but a professional and efficient employee. Thank you Absolutely fantastic

Great hotel. Staff are lovely and helpful. Pool and gym are wonderful. Inly down fall is the restaurant Blanca. Dinner and breakfast were brutal. Staff for both dinner and breakfast tried hard bur badly let down by their supposed managers. Give the Blanca restaurant a miss (They do have an Italian restaurant on site that looked nice).

From reception, waiting staff and shuttle bus driver, service is fantastic. Pillows and bedding are super comfortable. Food was of a decent standard in the Brasserie. Only s slight niggle, some doors were locked, meaning a very scenic route to our room. It wouldn't have been mention worthy had it not been for the heavy luggage we had to take on our scenic route.

It's a shame they charge you for checking in early. Checked in around 11 a.m., so I was charged £30. The rooms are quite nice and clean. My company paid for the room but I could have another person there without a charge.

Facility is good, good-sized room with two full double comfortable beds with a double-sized sofa bed. Food is not amazing but it’s ok. However, the hotel service is not at the same level, rude management, overpriced services (£4 per person for airport shuttle bus), no one at reception or housekeeping pick up the phone at night time (called many times around 9pm). It feels like they are running it like a budget hotel. For the services, I would not visit it again and would not recommend to anyone.

Booked this hotel with airport parking as we had a really early flight out of Manchester. Paid £150 for one night with 4 nights parking, and shuttle service. Considering the cheapest airport parking alone I could find was £86, I thought it was good value. The location is great, the room was big and spacious. The reception staff were great, and our mini bus both to and from the airport was on time. Would definitely use this service again if I had an early flight. The only complaint was the extortionate drink prices in the grab and go fridge in reception. £6.50 for a 330ml can of tango and a still water....that's criminal and really OTT. I expect to pay more in these circumstances, but come on there is no justification for that.

Breakfast meeting. Reception staff, I found surly. Waiting staff were friendly and attentive without being intrusive, really impressed. Breakfast food was average at best but then to add insult to injury, instant coffee in a large container. Not good..

The best thing about this hotel is the staff. I ended up staying here for an extended time, and the staff were fantastic - from front desk to housekeeping to room service. Friendly and incredibly helpful. Nothing was too much trouble. Rooms are comfortable and modern and well sound-proofed. Pool and spa are great and are well maintained. The onsite brasserie does consistently great food, is well priced and has a great ambience, as does the bar. Plus San Carlo is next door. A truly exceptional airport hotel.

Very easy online check in. Friendly staff, very welcoming and efficient. Room clean and well presented, tea and coffee facilities hidden away but located eventually. TV huge, kept either turning off or freezing for some reason. Quiet room, comfortable large bed, super pillows and duvet, A/C. Bathroom good size, clean, nice array of toiletries, vent in bathroom poor. Ironing facilities in the room, ample hanging facilities. All in all, a nice environment to stay in. Airport transfer comfortable and spacious.

The rooms were nice, very pleasant reception staff. San Carlo was good for evening meal. Good leisure pool etc. Breakfast in brasserie was good, a bit limited if you only wanted a coffee and something small. Had to have full breakfast or £10 for continental. Disappointing there was no lounge or area open for a drink after our meal had to sit in lobby and order room service?? We didnt do that seemed a bit odd.

Great place,food is delicious had a bit of a wait to be seen though.

Lovely Hotel. Great pool and steam room

Lovely, helpful staff. Lovely location. Good facilities considering Covid is still around. Thank you very much.

Great stay, friendly staff & lovely breakfast. No complaints, will definitely stay again!

Fantastic Hotel, only challenge is the catering aspect. The Brasserie Blanc closes at 3:00pm and you will have to go to Sam Carlo for anything after that but their room service is excellent.

Really good stay. Reception and restaurant staff very helpful - nothing was too much trouble. The swimming pool was really good too. Will definitely recommend this hotel!

Good quick check in. Great room. Ordered room service which arrived in an a capable time period and food was hot and tasty. Airport shuttle there waiting to collect us at specified hour, pleasant, helpful and efficient. Car parked just outside hotel and we did not gave to leave our keys . Good value package for room and 8 days parking. Will certainly use again.

I was placed in a shabby rooms, with old fixtures that didn't work properly. Shocking customer service & more like a 1* in terms of service. Staff need to learn how to control their annoyance if they're going to work in customer service. Be warned - if you request anything, you will get worse service from the team due to the manager. I paid a rate of £159 a night and asking for water took 3 phone calls which the Manager hung up whilst I was asking. A refurbished beautiful reception - hiding under the guise of the Marriot name. The manager made my stay extremely uncomfortable, created a threatening completely unecessary and false scenario and lied on multiple occasions about important issues. One of which is that the wrong card was kept on file which I asked to be removed and was assured it would not be used. I explained I needed it on my business card for accounting (I shouldn't have to explain this). The Manager chose and informed staff to ignore me and my requests. On my first day, she entered my room with the maintenance man and refused to leave my room blocking my entrance. I asked her leave the room and she refused. She lied and said she had to be there. She violated basic human rights and personal privacy, alongside trying to intimidate a paying customer for absolutely no reason. Having spoken to key authority figures, the issue is she made a false judgement and lied on record. Based on the alarming and problematic behaviour, spreading false information, actively being prejudice and discriminating, plus threatening behaviour, this will be taken further to ensure the Marriot knows what kind of staff they are hiring and how it can impact everyone's business. It's important to make sure this slanderous behaviour doesn't occur again and filter down to the team, who I could tell were scared of her. This needs to be taken seriously because it needs to known so this prestigious hotel chain can maintain their reputation. There was no duty of care. Instead, I experienced harassment, outright direct lies, and private confidential information being shared. I need to protect my business from a Manager who spread multiple lies with absolutely no reason other than lack of empathy. It is illegal to create a threatening scenario, lie to the police and ignore simple requests. An external body filed a complaint after talking to me - shocked at what Cyrus had been saying when in reality the situation was the complete opposite. No manager should be hired without the ability to listen, understand a situation or know how to treat guests as human beings. She feels free to lie actively. I tried to explain multiple times but I am unsure if she knows what a freelancer is. Her lack of knowledge led to cruel, misguided and illegal treatment that violated my human rights. Cyrus and the team need training ASAP. On a positive note - thank you to the lovely Holly, Sophie, Jody, Norman and Paul! You are all great and were very helpful and represented what the Marriot stands for. Coronavirus is not an excuse to spread misinformation. Cyrus shared confidential information without my consent and lied on multiple occasions, on crucial matters such as billing the incorrect card and charging me double the rate. The amusing and flattering thing is her persistence with telling people I am only 18 - despite knowing I am 35. It's important to take a stand to make sure Cyrus does not impact a whole team the way she did which led to unnecessary confusion, slander and outright lies.

I would give it Zero stars, however, the room was not that bad. Everything else... AWFUL. Staff requires training. The private taxi we booked through the front desk, was never ordered. POST holiday, I received a parking fine, which, annoyingly I had to pay, I requested 5 days of parking from the front desk and an error from a staff member resulted in a fine as I had only been invoiced for 4, only bought to attention by the arrival of a fine. Very poor experience.

My husband and I landed in Manchester around 9:00pm and we were hungry. We found that this hotel had a restaurant open so we chose to come here before heading to our hotel. We had a wonderful experience! We walked in and the receptionist, Kelly (I think. blonde hair)was very welcoming and offered to hold our luggage for us while we ate at the restaurant. The restaurant service was wonderful. They were very friendly and the food and drinks were great! As we were getting ready to leave and head to our hotel I asked Kelly if they had a number we could call for a Taxi and instead she kindly hooked us up with their bus service and we arrived at our hotel safely. If we ever go back to Manchester I would definitely stay at this hotel! Great customer service goes a long way and makes your trip so much more enjoyable!

Lovely hotel, clean, modern & well equipped. We stayed one night here and eat in the restaurant which was very good. Food was exceptional, hot & plentiful. Left our car here for the duration of our holiday. The transfers were seamless. Thank you, we'll be back.

Reception staff, Colette & Kelly were absolutely brilliant, friendly and extremely helpful. They listened to and answered our requests and made us feel very welcome. Will definitely book this hotel when I’m next in Manchester because of the excellent customer service received and also recommend to people.

We went for a spa day which was fab. The parking was free when attending the spa- just had to log in your car reg at reception, could have done being better signposted on the hotel grounds to get to the leisure & spa section. Vending machine were out of order at the time in the lobby of the conference centre. Coffee token available at reception then you go and help yourself. Hot chocolate machine not working at the time which the reception staff should have said, instead of having to walk back and forth a number of times to reception. So maybe better communication required from reception staff at the leisure section. The pool, sauna, jacuzzi, steam room was great, could do with a repaint on the ceiling. The head, neck and back massage was the best bit! Thankyou! Got rid of some tension after the last 2 years working as a nurse!! Would book again!!!

Lovely overnight stay, well maintained room that was quiet and relaxing. Parking was included our main reason for booking. It was worth the money. The shuttle bus there and back from airport was efficient and the drivers were polite and friendly. Instructions were clear and no problem contacting them on arriving back in Manchester. Car was as we left it. Would definitely use again.

An old hotel rooms partially refurbished. Bathrooms need an update but clean and comfortable. Nice lounge area and big pool / spa facilities. Pool was a bit grubby bit lovely space. Shuttpe available to the airport only 5mins away. Nice restaurant also with a San Carlos attached. Stayed multiple times very convenient and practical for the airport for early morning flights

Reception excellent. Room clean and comfortable. Had drinks in the bar before dinner. Excellent meal in the restaurant. Left the car in the car park and the shuttle service was perfect. Definitely stay there again.

Very easy online check-in and mobile phone room key service. Comfortable bar and restaurant. Room has a good layout but for me lacked air circulation. There was a fan in the room which was a good idea.

Very nice hotel with very comfortable beds. We used it for an airport stay arriving late. Sadly room service was pasta pasta or pasta do had to go to bed hungry. For this reason I could not give it 5 stars. Come on guys its 2021, a bit more imagination on the menu front is needed, especially at the prices charged