Featured Reviews


Frequently mentioned in reviews: room (16) hotel (10) shower (8) night (6) clean (6) staff (6)
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  • 1/5 Alison D. 4 years ago on Google
    Disgusting. My room had 3 light bulbs missing. The carpets were heavily stained. I found dried food under the dressing table and screwed up tissue paper. The wall by the bed had a nasty brown stain. In the bathroom, the shower rail had been pulled off the wall, that and the shower curtain were just left on the side of the sink. There was a tile missing. Other tiles were mouldy. I couldn't face showering or bathing there. The windowsills were covered in mould, I saw two spiders, one on the ceiling and a dead one on the curtains. The lift was filthy and covered in graffiti. And there was a fight in the corridor one night outside my room. Restaurant and bar were so shabby you wouldn't want to eat there. The place is just totally run down.
    4 people found this review helpful 👍

  • 1/5 susan s. 5 years ago on Google
    Not that great, to be fair but then again wasn't the most expensive. The airport shuttle advertised didn't exist. The Stairs agent been hoovered in a while The only reason I booked. The cups in the room hadn't been washed properly. There was a plastic cup on the edge of the bath that looked like it had old shower gel in it. No spare toilet roll. Mould in the shower curtain. And I definitely wouldn't walk in the carpet in bare feet due to all the bad stains on it. On the plus side the bed was comfortable and clean.
    3 people found this review helpful 👍

  • 1/5 Susan S. 5 years ago on Google
    Receptionist was rather rude on arrival & seemed quite put out at having to check us all in. When asked when the bar opened, we were greeted with 'whenever I feel like opening it' seemed to be a hotel where the 1st floor residents consisted of people who had been evicted from their own dwellings. Smell of marijuana knocked you for six, as you walked through the corridors........not a pleasant experience
    3 people found this review helpful 👍

  • 2/5 MOHAMMAD ALI K. 3 years ago on Google
    Visited Manchester City UK and spent two nights in Ashley Hotel near the Machester Airport. Location was good as nearest to airport & the hospital where I was an appointment next day. Hotel was on line booked but while staying a bit disappointed due to pathetic condition of room and services. Food issue faced as no Halal food stuff was available in the whole area of Hale. Front desk & housekeeping staff however attended well. 2 stars for location and beautiful surroundings of the Hotel.
    2 people found this review helpful 👍

  • 3/5 Alexandra Q. 6 years ago on Google
    I really enjoyed staying here. The staff were extremely friendly and helpful and created a quiet pleasent atmosphere. My room was entirely fit for purpose and they provided tea and coffee making facilities, towels, soap, shower gel and shampoo. My bedding was clean and my room smelt fresh. I was on the non-smoking floor. Can't speak for the smoking floor and I know a lot of people on here have complained about that smelling bad - but what did they expect?! Lights, TV, shower and hairdryer all worked fine. I honestly don't understand why this place has so many bad reviews. I would definitely stay again.
    2 people found this review helpful 👍

  • 1/5 Dearbhla M. 4 years ago on Google
    How do I describe this place... Arrived and it was clear it hadn't been hoovered in about 15 years. The receptionist was busy on the phone.. no issues there. Then she hung up and proceeded to go next door to the bar and start serving pints to people... hmmm. Beds were clean I guess. Room wasnt. Attempted to use the shower gel and it smelt like purified vegetables, my mum wore her flip flops in the shower. Was greeted two doors up to a loud party in the room and right across the hallway a couple were clearly being intimate due to the skin slapping and loud moans coming from the room at 4pm. I'm almost positive this hotel is only still open due to the proximity to the airport. At the end of the day, I guess if you need a place to crash before an early flight from Manchester its ideal. For any other reason, do not go.
    2 people found this review helpful 👍

  • 1/5 Nikita S. 1 year ago on Google
    Housekeeping stole my sentimental rings. There was zero urgency from hotel to try retrieve them. Promises of compensation for them so they could be replaced then zero communication. Head office promised to get it sorted also, and didn’t. Disgusting!
    2 people found this review helpful 👍

  • 1/5 Lauren W. 6 years ago on Google
    If I could give this hotel 0 stars, I would. The hotel itself is awful, absolutely disgusting. It reeks of stale smoke and if you look outside onto the flat roof there are piles of cigarettes that have obviously been dropped from the window. The carpets are stained and threadbare and furniture broken. Our initial room was so dirty, we felt the need to buy some dettol wipes from tesco to clean and we are not clean freaks by any stretch of the imagination. The filth was easily wiped away so there was no excuse for the cleaners. When we pulled back the bed covers and saw hairs we decided to go and swap rooms. The staff were so helpful though and swapped us no problem. Infact the woman said "yeah 3rd floor isn't the best, I don't like 3rd floor, I'll move you to the second" suggesting that this is a regular occurrence. Our second room was slightly more habitable however, we still gave it a clean and I felt really unsafe all night because there was no lock so I was constantly listening out. The walls are also paper thin so I could hear everything and everyone going about their business. When we woke up, we realised that our phones hadn't been charging (they had our boarding passes on and we were flying within a couple of hours).when we went down, we were told the electric had blown. It was quickly resolved again, by the polite staff however it made our journey slightly more difficult.
    1 person found this review helpful 👍

  • 2/5 Stuart P. 4 years ago on Google
    Very basic and looking very tired and dated. Ideal budget option for a one night stopover. Close to the airport but not in an area I would walk in late evening. No facilities for a late evening arrival. Staff were friendly enough and breakfast was a good selection.
    1 person found this review helpful 👍

  • 1/5 Debbie 1 year ago on Google
    Threat of asylum seeking ALL MALE residents is shocking. Cancelled my booking. I'll get married elsewhere
    1 person found this review helpful 👍

  • 1/5 Nerak Chad (. 5 years ago on Google
    The hotel was one of the worst I've ever visited. We arrived in September 2018. It was immediately obvious the hotel had seen better times. First impression was that the hotel was possibly used generally as a hostel for the homeless, or was unloved and seriously underfinanced by the Britannia Hotel Chain There are steps up to the lift, which appeared to be in poor order and the corridor to our first room had dirty carpets, doors covered in crayon and boot marks and a fire extinguisher had been ripped from the wall. The room itself was shabby and had a large window which was open, with no catches to close it. Our second room was very small with sealed windows. The furniture was scratched and missing handles. I felt for the manager, who approved our refund. Which it appeared, from a comment by the receptionist, to be a regular occurrence. Unfortunately, I would not recommend this hotel to anyone
    1 person found this review helpful 👍

  • 2/5 Morslyte 5 years ago on Google
    Rooms with "you might get WiFi", not enough space, smells of mold. Good place if you're just looking to stay a night, but not for anything else. Cheap prices if booked in advance, but they overprice you if you want to extend your stay. Hair dryer that comes in the room is dangerous, my hair got caught on the back and I had a lot tore off.

  • 5/5 Jude S. 2 years ago on Google
    Awesome food, welcoming employees, regularly good ambience. They charge fair prices and the food quality is very good. I recommend this place.

  • 1/5 michael C. 4 years ago on Google
    The staff were terrible, the place was tatty and neglected, but the worst thing was the room. Disgusting, filthy, stunk of cigs, cig butts in drawer, filthy walls and mirror, hadn't been cleaned properly for weeks by the look of it. Stay clear...it's a cesspit. The Cider was nice though.

  • 5/5 Tom B. 1 year ago on Google
    Luxury accommodation in a great location. Easy access to brilliant restaurants and pubs

  • 1/5 marc w. 5 years ago on Google
    Check in was slow and they tried to charge more than confirmed price. It didnt look like it has been cleaned for a while. Droning sound from fans all night. Am glad we only stayed one night. Had used it a few years ago when it was much cleaner. Wont be using there again

  • 3/5 Collette P. 4 years ago on Google
    Handy used free WiFi from M&S downstairs however no toiletries in room so take your own with you, female staff was polite to chat to but lack of breakfast no yogurt,only fruit was prunes, no vegetarian sausages or scrambled egg. Had m&S toast didn't taste that good.Cooked breakfast was cold and liked the canned plum tomatoes Liked the muesli though. No apple juice either. Too many stairs though for older people so won't return and location shame it wasn't in Altrincham as it's two separate buses or bus and tram extra expense lucky it wasn't raining to be able to walk it's about nearly a mile to Altrincham from hotel.

  • 1/5 muhammad m. 2 years ago on Google
    Rooms in need of urgent refurbishment. Staff in need of customer service training. Would stay Here again.


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