I have been frequenting 'Nero's' in Altrincham for many years, because the coffee is of a high standard, and the ambiance is quite relaxed. I would often meet clients there in the upstairs part of the cafe. However, recently things seem to have slipped. The surroundings have been allowed to become tired, & whilst I appreciate a major revamp isn't feasible in these troubled times, a lick of paint here & there would freshen the place up. My major gripe recently though is the lack of heating. Since late December until now everyone is sitting with their coats & scarves on! I mentioned this to a member of staff & they agreed it was cold, but they couldn't do anything about it. Sitting in a cold cafe in January is pretty miserable, so as there are plenty of coffee house in Altrincham we have relocated.

I got a hot chocolate (deluxe) and it was honestly the best I've ever had. I would recommend this place to anyone with its range of drinks that are all absolutely delicious.

Grate staff over here, keep me smiling while I was sat down with my drink. It's hard to get good oat latte and here you can get proper one! 😊 Thank you guys

Very rude behaviour by barista guy. Have been to many other Caffè Nero but this place was pathetic. I have ordered luxury hot chocolate he ended up serving me a lukewarm cup of drink. I was suppose have it inside restaurant ( I mentioned it) but he ended serving me in a ' to go' cup, when I asked him to change, he just pour it as quickly as possible into other mug aggressively, which was dirty with chocolate stains on the outside of the mug. I paid £3.70 for this rude service. I have returned hot chocolate , never ever....going back to this place. Such a rude staff...!!

The food is OK, I think the baristas, despite being quite friendly, must train more to make better drinks. Pricey food but as many in the area. Will be back for a quick hot drink

Lovely stuff and great cake and coffee

Usual Nero. Good collection of pastries and cakes too. Never been disappointed with the quality of the food. Very friendly staff too!

Lovely cosy good service and great coffee!

Very good and friendly service. Strong recomend

Good, cosy atmosphere, quick service, delicious, hot coffee. Bit tricky with the seating, not a great deal of space downstairs and there is an upstairs area but hard to know if there are spaces without going up carrying trays of hot coffee. My son loves the toasties!

Ordered on Uber eats. 2 of the items I ordered didn't come through and I was charged £2.85 for a very small slice of banana cake.

I go to Nero regularly and keep returning, so clearly like it and the cafes are generally in a handy position so are convenient to drop in. This branch is a bit tired looking and I find in general branches of Nero could be cleaner and I avoid using the toilet as they tend to be smelly and not that clean, with non customers treating them as public conveniences! Oh and I've noticed cake slices getting smaller! Main thing is, Nero has a familiarity that draws me back and I like the mozzarella panini when hungry. There is a welcoming atmosphere but then again I love the smell of decent coffee which makes me feel at home! I like to sit in the window and people watch but it's not often those seats are free.

Great service and coffee. Lovely place to chill or work upstairs.

Best coffee around, hot sandwiches are a must, staff lovely and friendly

Great service from Bret. I got confused with my order and he was so kind. Thank you.

Really friendly, helpful staff members. Mars was chatty and cheerful.

Lovely main stream coffee house. Nice friendly staff that keep the place is clean and tidy.

Always relaxing. Lovely coffee and friendly staff. Seating very comfortable and very pleasant atmosphere.

This is my local! I always get a warm welcome from the staff and the coffee is better than everywhere else. A great place to meet up for a chat first thing.

Shopping trip not gone to plan, so popped in for a coffee, not been here for a while. Lovely welcome by a young male barista 1st day back from uni he chatted. Nero he is a credit too you. Great coffee fab customer service,

Great machiato enjoyed in an upstairs comfy seat overlooking the street. Very nice

Think it's having a refurbishment. Well over due. Coffee good as ever.

Bit disappointing as we waited over 10 mins at the till to get our order as the barista was prioritising an Uber order over people waiting at the till and there was a queue. I get that you have to serve everyone however the cafe should then be staffed accordingly. Enjoyed our coffee and breakfast once it was served.

So sorry to say this but on the last 2/3 occasions I have visited Altrincham Nero I have been extremely disappointed.The coffee has been look warm and tasteless add to that the performance of the male Barista was very questionable however the female was very friendly and professional another problem you were having the exterior painted no signage no safety barriers in place a total disregard for potential safety issues.All is not negative though ie other Nero establishments I have visited recently has been top notch.SORRY

We got two Coconut Flat White’s and sat out in the sunshine. The Barista made our drinks the PERFECT temp. Would recommend

I have been going to cafe Nero's for a few years now and I find the coffee very tasty and effective. It's also a good place to meet friends and bump into the usual suspects. As I have been going there recently I have noticed a new team of staff who are becoming very well established with customers, in particularly there is a charming young lady who works there called Mars I just can't get over her natural stream of politeness a genuine well brought up young lady with a lovely welcome and smile . This + the coffee = 5 🌟

Caffè Nero in my opinion the best coffee of all the big chains.

Excellent coffee shop staff make you feel welcome worth a visit nothing has changed still as good and worth a visit

Served quickly, friendly staff

Tables needed cleaning. I had to move the last person's empty paper cups. And needed a tidy outside seating area

Incredibly friendly and caring staff ❤️ great coffee too

Lovely to sit outside and watch the world go by.

Nice, good service, lovely and warm upstairs

Friendly staff great service and coffee was amazing

Staff very friendly and the coffee was nice. Went to the toilet to find not very clean. No toilet roll and the hand dryer was not working. Lots of tables need clearing .