Dunelm image

Dunelm

Home goods store Furniture store Paint store Lighting store Bed shop Rug store Wallpaper store Curtain store Blinds shop

Chain retailer of bedding, curtains & soft furnishings, plus kitchen equipment & home goods. People often mention store, staff, good, helpful, items, shop, service, cafe, customer, time,


Address

Manchester Rd, Altrincham WA14 5PZ, United Kingdom

Website

www.dunelm.com

Contact

+44 161 241 7400

Rating on Google Maps

4.20 (713 reviews)

Open on Google Maps

Working Hours

  • Monday: 9 am to 9 pm
  • Tuesday: 9 am to 9 pm
  • Wednesday: 9 am to 9 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: 9 am to 7 pm
  • Sunday: (Christmas Eve), 11 am to 5 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: store (24) staff (20) good (12) helpful (12) items (12) shop (11) service (9) cafe (9) customer (8) time (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Emily S. 2 years ago on Google
    Great shop and good selection of home goods but the rude lady on the till ruined it. No manners at all and no customer service skills spoke down to us at the till I couldn’t believe the lack of manners and her disrespectful attitude , very sad that she thinks it’s acceptable to speak to people like this.
    1 person found this review helpful 👍

  • 4/5 Gary W. 2 years ago on Google
    Went to click and collect- staff were helpful and polite - good parking facilities
    1 person found this review helpful 👍

  • 1/5 Mark L. 2 years ago on Google
    Jobsworth busybody at the till wouldn't let me collect my ordered items because they'd not finished picking them (after 9 hours!). Bought same items from shelf instead, and cancelled online order. Laughable.
    1 person found this review helpful 👍

  • 4/5 Anne H. 1 year ago on Google
    A very good selection of all homeward. Recently bought the oversized blanket hoodie that I have been wearing early morning & evening. So warm & cosy. Returned to buy the short hoodie to wear through the day for when the weather turns colder to save on heating.

  • 5/5 Claire B. 1 year ago on Google
    Really great visit today. The pumpkin spiced latte in the cafe was lovely (tasted better than Starbucks) and was really pleased to see so many gluten free cakes (including mince pies). Couldn't find an item but Miad went above and beyond to look for it for me. Great, 5 star, customer service. Will be back.

  • 1/5 Steven M. 1 year ago on Google
    Appalling store. Staff are lazy and ignorant. Refused to accept a returned item (even with a receipt) because it was from another Dunelm store and told me I had to go back to the original store, all because they couldn't be bothered dealing with it. The company's customer services dept are just as bad and didn't even respond to my complaint. Will never buy from them again.

  • 5/5 MOSES 1 year ago on Google
    Really happy with my purchases. Its really great to be able to get the tracks and curtains for work every time I go . Never disappointed. Plenty of bits to dress rooms , and the posher clients are so happy .

  • 5/5 Saj v. 1 year ago on Google
    One of the best shops with very useful products. Everything for your house from curtain to cut board . They have coffee but I have not tried it. Plenty of parking

  • 4/5 Matthew V. 1 year ago on Google
    Reasonably priced and well stocked. I'd certainly go again 🙂

  • 5/5 Matt R. 1 year ago on Google
    Visited the store to look for curtains (didn't have the size in-store for the style I wanted) and to have some lunch at the cafe, ordered a toasted tea cake (they're massive I only had half, it was enough), a banoffe muffin and of course a hot chocolate, which was all absolutely delicious. The £1 cake with any main offer meant 3 teas, a hot chocolate, two soups, a toasted tea cake and 3 cakes came to just £22!! Brilliant. Service was quick and the staff were very friendly and helpful.

  • 5/5 Tara 1 year ago on Google
    Lovely store. Nicely laid out and well stocked. Very friendly staff on the checkout too 👍

  • 1/5 Philippa C. 1 year ago on Google
    I bought a top of the range duvet set which started to fray after 2.5 months. Very disappointing quality. I went back in to show the manager. I had no receipt but had bank statement proof. He wasnt prepared to offer any compensation. Poor customer service

  • 4/5 Jane and P. 1 year ago on Google
    We went to the Altrincham branch and found it a change to the Stockport store we found all the dorma beding we wanted more choice than Stockport, the only thing that we weren't impressed with was the click and collect ,I placed my order on the Friday and it was ready by Sunday which I found very quick,,we went back to collect it and the order contained 1 dirty cushion and the other had a broken zip these were the ones we saw in the store when we shopped and had paid £44.00 for the privilege not very happy it should have been checked before getting order ready would think twice about it next time.

  • 5/5 Carina C. 1 year ago on Google
    Love this store, good quality products and an excellent choice of home goods for all budgets.

  • 5/5 Kayce G. 10 months ago on Google
    Great range of items, staff really friendly and helpful. They also have local sellers in occasionally and a cafe.

  • 5/5 Julie W. 10 months ago on Google
    Just love the shop. Prices reasonably and staff polite and helpful

  • 1/5 Sindy 5 months ago on Google
    Dunelm needs to stop hiring children with no manners; basic customer service skills really lacking from the girl on the till who is inept from doing anything but pouting and making you feel uncomfortable! They clearly need to teach the word thank you in their till training

  • 5/5 Yvonne T. 3 months ago on Google New
    Cafe excellent quality and very reasonable. Would use it just for that but always good to browse round.

  • 3/5 Andrew F. 8 months ago on Google
    An off chance visit to this store. Shopped around but didn't purchase anything this time. Maybe next time they have a sale I'll revisit and see something I fancy, possibly look online first before visiting as is a trek to get their, especially on a weekend when the traffic is busy.

  • 4/5 Michele 8 months ago on Google
    Great service but looks untidy I don't think the design is very good. I felt cold & unwelcome going in there, but the young lady on the till was very nice, helpful and polite.

  • 4/5 Nadir D. 4 months ago on Google
    Good place to buy items for home, particularly all types of curtains. Staff very helpful and polite

  • 5/5 Hany S. 7 months ago on Google
    Very Helpful staff. Victoria, Maaya and chloe. Especially chloe she is super helpful. She was thinking with me about the curtains and asking other staff to come and help as well. Very happy I met these people.

  • 3/5 Mark B. 3 months ago on Google New
    The shop itself is OK. But yhe café is very expensive for what you get.

  • 1/5 Jatin N. 2 years ago on Google
    Writing this review right outside the store right now, literally fuming!! Need a pack of curtain rings and left from my home which is 10 mins away from the store on bike. Reached the store at 4.56 hoping that this would be a quick in and out, just to find the store closed. The staff had decided to shut the store before time and were wrapping up inside. Anyway I think it was a good required sprint ride. But common Dunelm, if you need to shut down before 5 then don't say that your store is open till 5!! 😡😡😡

  • 3/5 Ellen R. 2 years ago on Google
    Stunned by the attitude of one staff member today ! Whilst I was looking at something she just pushed me right out of the way without saying a word to get to an item on the shelf, minutes later she was walking so fast towards me down an aisle I had to quickly move out the way as she just said ‘sorry sorry sorry’. Absolutely zero people skills and total disregard for social distancing. Apart from THAT , cafe was good and shop is a lot easier to browse compared to Stockports store.

  • 4/5 Judith B. 2 years ago on Google
    1st visit in a while. Seemed to be a lot of new stock coming in. Always something to buy. Used the cafe today, friendly staff, no complaints.

  • 1/5 Linda D. 2 years ago on Google
    Do not use the digital receipt. Needed to return some goods. Even though the same member of staff served me, because I never received my receipt, must have made mistake with my email address. They would not let me have a refund. I had to exchange instead. Very bad way of doing it.

  • 4/5 John B. 2 years ago on Google
    4 stars just because parking is limited on busy days, other than that they have a great range of products for all pockets.

  • 5/5 Sas R. 2 years ago on Google
    Very helpful & polite staff. Quickly sorted an exchange query & the store had everything I needed. Great

  • 1/5 Daniel M. 2 years ago on Google
    Incompetent bordering on rude manager. Dunelm have completely messed me about after obtaining a Parking Ticket after going in there Altrincham shop. I asked for help with it and they have messed me about changing the goal posts for 2 weeks where by the ticket has now increased. Always a big cue here too!

  • 5/5 PUPIL Q. 2 years ago on Google
    Dunelm is always a good choice. Home shopping at low prices always check out the SALE section. As they have plenty of benefits like duvet covers, curtains and definitely take a break and have a coffee ☕️ I love the coffee shop inside it. Thank you

  • 4/5 Trevor P. 2 years ago on Google
    A good variety of goods with great customer service

  • 5/5 Anne B. 2 years ago on Google
    Love Dunelm and all the Christmas things out on display

  • 2/5 S D. 1 year ago on Google
    Came to the cafe to take advantage of their 'kids eat free' summer holiday offer: kids get a mini main, two snacks and a drink with every £4 spent. I bought a cream tea for one which is advertised at £3.50 and another item for 50p. At the till I asked if the kids items came free with the offer and was told they did. Then I checked my receipt and I had been charged £1 more. When i queried it I was told you can't stack offers. I said it isn't clear the cream tea is an offer. The woman at the till was quite rude about it saying if you add up all the items it's clear you're getting a deal. Very poor customer service. Do always check everything you are buying at this cafe to avoid being overcharged. Due to the staff attitude I won't be bringing my family back here. Unpleasant.

  • 5/5 Chelle S. 1 year ago on Google
    It's a really nice shop lovely to walk around it's a little cramped though, just walking around I felt as though I was on top of everything. Saying that they have some lovely items and the staff are really helpful especially the lady that was on the door Wednesday afternoon I asked where were the trolleys as there wasn't any in store and she happily went outside and picked one up for me. I thought that was so nice of her and very good customer service. There is a coffee shop upstairs i didn't have time to try it. 😊

  • 1/5 Sijy M. 2 years ago on Google
    Had an awful shopping experience. Few of the staff were very rude. All my shopping was put away leaving my toddlers coat and hat in basket because I didn't take the basket with me upstairs . I wanted to quickly grab few items from the upstairs shopping area and decided to leave the basket downstairs and carry my 20 month old.

  • 1/5 Jessica L. 1 year ago on Google
    Not happy. Website showed back photo frames in stock, drove 30 minutes to store, none in stock. Assistant informed me it must mean a delivery was due in. The following day online the frames were listed in stock again. I did click and collect and my payment was taken. A text message was subsequently sent to me informing me my order gad been cancelled. No explanation was given. I tried ringing the store several times with no answer. I tried the live web chat, no agent was available. I got cut off. Now I have no refund and no product! 😑 Website clearly needs sorting out

  • 4/5 John G. 2 years ago on Google
    Like IKEA but smaller and more DIY stuff. Huge selection of curtains. Lots of bits and bobs for home. Staff were very friendly and helpful. Not much furniture on display. Stock changes by season.

  • 2/5 Richard U. 1 year ago on Google
    5 stars for the shop and welcome on entrance and a very pleasant check out lady. However the cafe was a big disappointment 😞. We came at 4.30pm (it shuts at 5pm) so we thought enough time for a coffee and a scone. The lady serving appears to have had a bad day. The coffee was lukewarm and the scone somewhat stale. (not her fault?) but was it really necessary to noisily move tables and chairs brushing the floor up to our table? A disappointing experience.

  • 4/5 mike b. 1 year ago on Google
    Ordered items on line, was notified a day early they were ready to collect , went for them , showed my order to a member of staff , she contacted another member of staff and he brought the items to me in less than 5 minutes , both staff members very helpful

  • 1/5 Sumaiyah A. 1 year ago on Google
    I went to Altrincham complex to have a look at bathroom accessories and ended up buying stuff from tk max I then went to the dunelm store with my mum and son to look at bathroom accessories and runner for my house At the Manchester Rd, Altrincham WA14 5PZ we didn’t like anything so when we was leaving the store the guy at the till who was serving other customers left his customers came to us and asked to check our TK max bag and asked if we brought anything from the store ! I found this very strange and racist as they didn’t stop anyone else apart from us my little boy was confused on why they asked us and no one else. Even the customers who were getting served were shocked to. I found this really disgusting very upsetting as i have been in that shop many years never seen anyone get stopped and searched! Just because we was Asian ladies why was other people not stopped and searched ! Am sure if we stole anything the security bars at the front would of sounded of an alarm ! Found this to be awful experience has really made me feel upset as I came out with my mum and son to have a nice time out and not be stopped and searched for no valid reason! Something has to be done about this as this is no way to treat regular customers that come to just shop !

  • 3/5 Ilan B. 1 year ago on Google
    Very big store with a lot of options and tons of sections to explore they have a great range of items and reduced to clear furniture and more. The prices are expensive but sometimes you can get a nice deal for the reduced things. The cafe is very good make sure to try the carrot cake and the toilets are clean. However the only downside is the tills not working properly with certain discounts , the new rule that they can't hold items at the back for you which is a shame because not everyone has the opportunity to take things home same day. The staff are very 50/50 some were extremely nice lovely and friendly like the manager and cashier's others just seem like they rather be doing something else. Very disappointed in that attitude

  • 5/5 sandra f. 1 year ago on Google
    Thank you to Hamu for all of your help and fantastic service when helping my Dad with choosing the correct size cushions and covers for his home. We appreciate it. There should be more helpful staff like you in all stores.


Call +44 161 241 7400 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Paint stores nearby

The Range, Altrincham image
1
The Range, Altrincham
Home goods store
Chain retailer selling home, garden & leisure products, including furniture & kitchen equipment.
$$ $$
4.20 (2.2K reviews)
Dunelm image
2
Dunelm
Home goods store
Chain retailer of bedding, curtains & soft furnishings, plus kitchen equipment & home goods.
4.20 (1K reviews)
Poundland image
3
Poundland
Discount store
Discount retail chain selling groceries, toiletries, cleaning products & more.
$ $$$
4.30 (374 reviews)
Argos Urmston (Inside Sainsbury's) image
4
Argos Urmston (Inside Sainsbury's)
Department store
😠 Called in to collect items and customer service assistant who served us was rude, abrupt and was in a bad mood despite us being polite to her. After collecting some of the items, we checked through and realised there was another item to collect. The assistant walked back in to the front desk and sai...
$$ $$
4.20 (126 reviews)
John Lewis Trafford Park image
5
John Lewis Trafford Park
Home goods store
👍👍 Bought some make-up items for myself and my daughter. Ladies who served us were absolutely lovely and were very knowledgeable when it came to the products. Very pleased with purchase.
4.20 (120 reviews)
Last updated:
()