1/5 Andy S. 1 year ago on Google
My
wife
and
I
had
the
misfortune
to
visit
Gonbay
in
Altrincham
last
night.
It
was
fairly
quiet
in
there
with
a
couple
of
tables
of
around
10
and
6
people,
who
were
well
into
their
service.
Our
order
was
taken
fairly
quickly
and
our
starters
arrived
within
a
reasonable
time.
It
took
around
15
mins
after
we’d
finished
our
starters
for
them
to
be
cleared
away,
and
a
further
20
minutes
passed
with
no
sign
of
our
main
courses.
We
asked
a
couple
of
members
of
staff
if
they
could
chase
up
our
main
courses,
with
neither
looking
as
if
they
knew
what
to
do.
One
of
them
said
the
delay
was
because
they
had
a
couple
of
large
tables
to
deal
with,
so
we
waited
a
further
10
minutes
and
again
asked
how
long
our
food
would
be,
and
were
vaguely
told
maybe
5
or
10
more
minutes.
It
was
at
this
stage
that
we
decided
that
having
arrived
almost
an
hour
earlier,
and
having
been
given
no
clear
idea
as
to
when
we
may
receive
our
main
courses,
that
we
weren’t
prepared
to
wait
any
longer
and
decided
to
leave.
We
went
to
the
till
to
pay
for
our
starters
and
a
couple
of
drinks.
While
we
were
waiting
to
pay
and
expressing
our
disappointment
with
the
service,
one
of
the
staff
that
came
to
the
till
became
rude
and
argumentative,
and
basically
called
my
wife
a
liar
with
regards
to
the
time
we’d
had
to
wait.
While
my
wife
was
putting
her
straight,
I
was
given
the
bill
by
another
member
of
staff
which
had
service
charge
added!
Obviously
I
refused
to
pay
any
service
charge
as
it
had
been
so
appalling,
and
that
was
duly
removed.
The
waitress
was
constantly
answering
my
wife
back
and
it
appeared
had
never
been
trained
in
any
way
with
regards
to
dealing
with
paying
customers,
and
continued
to
be
rude.
Four
generations
of
our
extended
family
have
been
customers
of
Gonbay
over
many
years,
and
whilst
the
standard
has
slipped
over
the
last
couple
of
years,
the
food
and
service
have
been
acceptable,
however
last
night
was
so
poor
–the
staff
seemed
disinterested,
behaved
amateurishly,
and
were
clueless
as
to
what
was
going
on
-
there
was
a
complete
lack
of
communication
with
the
customers,
and
to
top
it
all,
a
waitress
was
arguing
with
us
and
calling
my
wife
a
liar.
If
a
restaurant
is
incapable
of
catering
for
more
than
two
tables
at
any
one
time
without
other
diners
having
to
wait
an
unacceptable
amount
of
time
to
be
served,
then
it
shouldn’t
be
in
business,
or
otherwise
maybe
just
take
bookings
for
two
tables
at
any
one
time?
We
will
never
be
returning
to
Gonbay,
and
would
advise
anyone
reading
this
to
stay
well
away.
