2/5 Clara 1 year ago on Google
Very
odd
experience.
Came
for
the
lunch
deal
during
office
hours
for
a
quick
bite
to
eat
with
colleagues.
Ordered
at
the
bar
where
the
guy
(clearly
new,
which
is
not
a
problem
we
all
start
off
somewhere)
had
no
idea
about
the
lunch
deal
and
tried
to
charge
£15.
We
had
to
go
into
a
discussion
and
eventually
the
manager
explained
to
the
guy
where
to
find
the
lunch
deal
on
the
till.
My
friend
then
asked
for
the
vegan
Quorn
chicken
style
burger,
and
the
server
listed
all
the
meat
burgers.
We
again
asked
for
the
vegan
one.
When
it
was
my
time
to
order
I
asked
to
upgrade
with
a
glass
of
wine
for
£1.5
and
he
wanted
to
charge
me
for
a
glass
separately.
He
had
literally
no
idea
of
the
menu
at
all
it
was
as
if
no
one
explained
him
anything.
Where
is
the
manager?
3
of
our
group
received
their
food
within
5
minutes.
My
friend
waited
25
minutes
for
her
burger
and
I
waited
30
minutes
for
my
Thai
curry.
There
were
2-3
other
tables
in
the
restaurant.
The
guy
came
over
to
give
us
cutlery
before
the
food
arrived,
which
the
other
server
had
already
brought.
The
guy
asked
if
we
wanted
any
sauce,
my
friend
asked
for
vegan
mayo
and
he
said
they
don't
have
that
(without
checking).
So
I
pointed
out
that
the
vegan
mayo
is
listed
on
the
menu.
The
burger
was
the
wrong
one
-
my
friend
repeatedly
asked
for
the
chicken
style
one,
but
got
the
beef
style
one.
It
was
very,
very
burnt.
Like
black
all
round.
Not
sure
why
as
it
is
a
vegan
one
so
there
is
no
need
to
cook
it
for
that
long
just
has
to
be
warm.
It
was
covered
in
some
chili
which
wasn't
listed
on
the
menu,
to
hide
how
burnt
it
was?
My
friend
went
to
the
manager
to
explain
it
was
the
wrong
one
and
also
it
was
burnt.
The
food
was
taken
away
and
a
refund
was
given.
My
friend
returned
to
the
office
hungry
as
we
didn't
have
time
to
wait
for
more
food.
The
vegetables
from
my
Thai
curry
were
frozen
not
fresh,
and
therefore
the
cauliflower
had
this
awful
texture.
The
sauce
wasn't
really
nice
either.
It
was
supposed
to
come
with
pomegranate
seeds
but
they
weren't
there.
When
I
asked
for
them
the
girl
went
to
check
in
the
kitchen
and
came
back
saying
they
had
ran
out.
My
colleague's
chicken
wrap
had
pieces
of
tomato
in
the
wrap
literally
as
big
as
a
quarter
of
a
tomato.
Not
chopped
or
sliced,
just
a
quarter
of
a
tomato.
This
was
odd
and
he
found
it
very
difficult
to
eat
it.
The
kitchen
situation
really
needs
to
be
addressed.
And
it
looks
like
the
staff
are
just
taking
food
away
from
the
pass
without
checking
the
ticket
if
it
is
the
correct
item
and
if
everything
is
on
there.
Mistakes
happen,
and
the
guy
was
new,
that's
all
fine.
But
the
manager
did
not
deal
with
the
situation
properly.
No
eye
contact
was
made,
didn't
see
any
smiles,
no
genuine
conversation.
The
service
did
not
have
any
personality.
Won't
be
coming
back
(although
we
work
around
the
corner).
Plenty
of
other
options.