I had an endoscopy appointment today..I have been to several hospitals in the region for endoscopy before but this was by far the best place I have attended..My appointment was on time to the minute.The staff were courteous,efficient and really put me at ease.The procedure was carried out as planned and the practitioner was exceptionally reassuring. Car parking is very easy and the waiting room comfy and spotlessly clean. The medical staff here are a credit to their profession and I wouldn't hesitate to recommend this establishment..

I had a medical procedure at the Northenden satellite clinic at Parkway House on Palatine Road. Horrific. I was supposedly sedated and given pain relief, and I'd been told that I wouldn't really remember the colonoscopy, in fact they told me that after sedation I had to be collected by someone, I couldn't take a taxi home as originally planned, because I'd be sort of be out of it and a taxi driver could 'take advantage' and I wouldn't remember if that happened, so that's why I had to be collected by someone after being sedated. Instead, I was totally, excruciatingly agonisingly compos mentis through the whole thing. They supposedly also gave me some pain relief and then when I was crying out in absolute agony they supposedly gave me some more pain relief. I dread to think what it would have felt like without pain relief, because the procedure carried out allegedly with sedation and pain relief felt like I was being disemboweled while wide awake and fully conscious. Terrifying and horrific and traumatising ordeal. Never, ever, ever again. If I ever have to have another colonoscopy, I will ask to be referred to a proper hospital and to have it carried out under general anaesthetic. 0/10 would not recommend.

Visited yesterday for an endoscopy. All the staff were really friendly, welcoming and caring. The procedure was carried out exactly at the right time and I was in and out in just over 30 minutes. Great service, thank you.

Awful staff! No compassion, my partner felt like he was a nuisance. He had sigmoidoscopy and told him still obstructed view at the top so can't get a full look and to just eat fibre. It took me a year to convince him to go after he's had years of bleeding. I thought the biggest issue was going to be the actual procedure but it turns out it's the people who work there! Thanks for nothing. You had the opportunity to help but you just wasted our time, this is an example of what causes returning patients and puts pressure on the NHS

Absolutely appalling treatment. I am writing this review still suffering from a very tender painful stomach a week after visiting.I still am too tender to pass a stool without experiencing pain.This clinic is what I can only describe as a medieval torture chamber. Unprofessional uncaring are just two words to describe my treatment. The other words I have are not printable. My ordeal started before I got to the clinic The reception staff forgot to post my prescription. So had to postpone my colonoscopy for a few days. When my prescription came. I had expected the actual PRESCRIPTION. Oh no I had to hunt around for a chemist and then pay for the disgusting purging drink. I have had a colonoscopy in the past and had never had the source and then pay for a procedural prescription. A bit weird ? Anyway I arrived on the 5th April 15 minutes early. I was very hungry as I hadn’t eaten since the previous morning Waited 20 minutes to then be taken upstairs to another room and waited another 30 minutes. It was now nearing 2-45 pm and I was getting extremely thirsty and hungry Now it is at this stage . I state I have had this procedure before without any sedation and minor discomfort. THE LAST COLONOSCOPY I HAD TOOK 40 MINUTES AND THE DOCTOR WAS EXTREMELY GENTLE The doctor introduced himself. Didn’t brief me on the procedure. It seemed he was in a rush to get somewhere and I was stopping him. He proceeded to manoeuvre the camera at speed causing me to scream out in agony. I mean AGONY !! I am a very touch cookie and don’t complain about anything I asked him to stop as it was starting to feel like he was gutting me. I avoided the glare of a nurse who looked at me like I was a big baby. I then went into the recovery room. Mmmm well if that’s what it was. A chair ? Got dressed and was shown out my another rude care assistant. Who didn’t have the manners to ask how I was. This third world Clinic to be closed before they damage or seriously hurt someone. I have paid LOTS AND LOTS of National insurance over the years to get treated like this. I am now extremely angry as my precious mother died at 51 from Colon Cancer. This clinic has now left me very very scared to have another family history test which is unforgivable.

Service from these specialists is pretty shocking. I have been chasing my results for over 2 months now. I have to keep on calling them back and always find out that they have done nothing and eventually the person hung up on me. Seems like they have incompetent staff.

I went here for a small procedure and what a beautiful group of people. They were so kind, attentive (as I was a wimp) they really reassured me. I couldnt have wished for better care. Thanks so much team.

Patients who are referred to you are often suspected of having cancer… Your policies are designed in a way that leaves patients outside the loop. I was under the belief that I was on a waiting list for a procedure. This was what was communicated to me by your staff… I coincidentally found out months later that this was not the case, and that I was referred back to my GP!!! My GP disputes this, and says that as far as they are aware I am still under your care. For patients, these months are literally life or death! Managers are unsympathetic and unapologetic… they follow an “I don’t care” policy. I wouldn’t be surprised if a report came out in a few years about the number of people who died thinking that they were on their waiting list. Terrible experience. Would not recommend for anything beyond a routine check-up.

I went for an endoscopy at this community clinic. I was a bit late (my bad) but I was immediately admitted upon my arrival. A member of staff walked me through what the procedure would be, asked about my status and checked my blood pressure to see if I was fit to undergo the examination. I was then given time to put on a medical gown, and waited for the endoscopy. The examination didn't take long as I was informed. The endoscopist did provide details and information about the procedure and asked if I had any other questions and needs. He did explain where we've been in the process. Upon completion, I was totally relieved. The doctor briefly told me of my condition and that the result would be sent to my GP, whilst I would also get a copy of it. The final thing was just putting back on own clothes. Another medical staff commented on my condition and gave me some advice on it in the waiting room (where I didn't spend any time waiting). I was discharged and could go home then. In general, I met some nice and caring staff there, especially the medical teams. I didn't sleep well the night before the day of my examination in part because I felt nervous and apprehensive about the procedure, which I'd never gone through before, and not least because of the negative comments left online on this medical service. Yes, you might not have a great deal of time consulting the staff, however, I didn't feel my concerns were left unaddressed. Quite assuring I would say. This service is not top-rated or perfect, but I wouldn't say it is as bad as many reviews suggest. Perhaps it depends on which service you use or when you go there. Maybe it was not the busiest when I visited the clinic and therefore I didn't wait too long for an examination even though I got there late. And of course I bet some patients' very disappointment could be a result of a regrettably underfunded NHS tbo, which affects a lot of services in England.

My Mother just had a colonoscopy today at 10:00 am and can’t say enough about the care and passion she has seen at the medical centre. The booking team, reception, admission, recovery and the doctor were all amazing. Monic,Rachel, Chloe ,Beth, Alison and the doctor who I couldn’t get his name. My mother has difficulty walking and I am always helping her, I have been told I can’t go in with her but they have not let her need anything. Beth from admission with the nicest smile , gave my mom her arm to lean on, Alison from the recovery went beyond and above when she brought my mum down after she finished. Really can’t thank you enough.

Unfortunately 1* is the lowest I can give! Stay clear of this place! Was seen in January 2021 after suffering for months with postnatal drip breathing problems ect. Sent for a ct scan would be seen in 4/6 weeks 3months later I had the scan was told would be seen 2/3 weeks later 2months later went for results ENT sat me down and said all clear & discharge me! I was not happy! So told my go I wanted a second opinion had to wait 8months to be seen at spire hospital, had my appointment yesterday took one look at my scan and told me I had a severely deviated septum that needs surgery! Didn’t even look up my nose he didn’t need to! This place prolonged my suffering for an extra 8months because they’re lazy and dismissive! Surgery booked for 2months time with spire hospital :) go there it’s amazing!

I have just had a colonoscopy at this Clinic. I was very apprehensive about not having this procedure in a hospital setting. However I was met by a very caring thoughtful nurse. He listened to my questions and was very reassuring. I didn’t even feel the cannula being inserted. All the rest of the staff were very pleasant and considerate. The procedure was performed with minimal discomfort very quickly and efficiently. I would have given a 5 star except that I am still unsure whether I should have stopped taking my clopidogrel medication in advance. I would certainly be more relaxed if I needed to attend this Clinic again in the future.

Receptionists are lovely, so are HCAs, surgeons remarkably rude, unhelpful, and arrogant. Got referred to have someone check up on my moles. GP probably should have referred to a derma but the surgeon could had been much nicer about it. First thing I hear is that there's not enough time to do everything in one session, then proceeds to tell me about mole removal and scars (if I want to undergo it). When asked if there's a clinical need, after a quick glance he said it doesn't look sinister, but couldn't tell me what would look sinister (ie if there's need for surgery.) Comments about how much time I wasted asking questions and discussing things were completely unnecessary, especially that I waited almost an hour without a complaint.

Thank you so much doctors!!! i just had my endoscopy and something else done today, hopefully in 3 days my piles will be gone, but seriously thank you! staff members were very kind, patient and helpful with making my doubts fade away and my operation less embarassing and painful

ENT Consultant was very dismissive and couldn't wait to get rid of me. Session lasted about 2.5mins while he referred me for a surgical procedure. Expected me to know all about what he was recommending and didn't explain anything to me. Was made to feel bothersome when I asked a question. When I said I'd need to Google when I got home, he just smiled and I was dismissed. All other staff lovely, hence a 3rd star.

Attended for endoscopy and colonoscopy, on arrival receptionist was very welcoming. Cannot fault the care I received while I was there, everything was explained beforehand, was very nervous about procedures, Jean & Angela were brilliant tried their best to keep me calm, things were explained as there were going to happen, Doctor was also excellent again explaining what was needed. After procedures I was put in a different room and BP etc was taken, given relevant correspondence and help sheets, pertaining to problems that had been found. Again cannot fault the care I received thank you to everyone

Horrible customer service and feedback. I previously sent an enquiry with documents and explanation on my condition last month and I was accepted to be seen by an ENT consultant. I decided to not go forward with the appointment because I was also been followed by my GP. Fast forward to this month, I decided to have a consultation with the ENT department and gave the same explanation like last time. This time they suggested that they couldn’t help as the symptoms were not the usual they would see in the clinic. Why are there two conflicting feedbacks ? Can’t they make up their mind? Absolutely unprofessional. Sounds like they don’t know what they’re doing.

I attended an endoscopy here as referred from my gp. Even though it wasn’t my first endoscopy, the thought of it is still very uncomfortable. I was not keen on as I didn’t take sedatives just a throat spray so I knew it will be a bit tense. But to my joy from start to finish the ladies staff (sadly I do not remember their names, but there was 3 ladies that got me through procedure) were all amazing. I was not the best but they were very accommodating and sweet and just asked me to focus on my breathing which actually helped a lot. So I felt very comfortable and relaxed in their presence. After my procedure I been sent to wait for my results with other lady staff member named Lisa and she was really sweet and helpful. It’s worth leaving the review as I was extremely pleasant with my entire visit.

I had a good experience with them to fix an ear problem. I would advise on understanding the costs of the procedure. I was charged a £100 booking fee, which had nothing to do with my treatment. I was seen to by my doctor and my ear problem was solved. However, I was handed a £105 bill for the consultation and the treatment - separate to the £100 booking fee. After raising the query, the service kindly waived this £105 invoice due to lack of clairty, which for me, is sign of a good place and cares about patients.

Went for an enderscope having had a sleepless night before . Really nervous and worried . I felt I was looked after and was reassured by the staff. I'd would like to say that the nurse Lucy was very empathetic and very nice to me ....thank you

Went for endoscopy, the old woman staff (nurse or support staff) was very tough and controlling, she was talking behind clients back loudly with colleague and lieing which I could hear, My appointment was fixed to 2hour later coz nobody told me I shouldn't eat within 8h. She didn't allow me to wait in front of reception, told me I have to sit out of her office 2hours, otherwise she threatened to cancel my appointment. How could such Disgusting people working for services, she looks very unhappy person, just retire and stay home,don't come out to disgust people.

Brilliant service. Was referred via GP to auditory for hearing test. Within an hour tested and supplied with super duper digital hearing aids on the NHS(completely free) Jama the Audiologist was fabulous explained everything v clearly

Having had 2 pair of hearing aids in the past, I decided I did not want to pay £3000+ again and asked my gp to go NHS. My referral gave me two choices , I chose Beacon medical group. I was assessed within 2 weeks and fitted with new hearing aids a week later. As I said despite paying privately in the past I almost always had a level of irritation which never really went away and that was the biggest disincentive to wearing hearing aids ! The NHS audiologist was quite thorough and although only time will tell , my hearing aids were comfortable right from the start ! I would recommend the Beacon med. services and my audiologist to anyone .

Attended today for ENT appointment was seen on time. Ears examined and wax removed using microsuction in 15 minutes. Could not fault whole experience. Was treated with care and consideration.

I was referred for an Endoscopy appointment in February and the staff made the process very quick and made me feel at ease. The staff are very professional, kind and caring.

Was extremely nervous and the staff were amazing! Caring and considerate made me feel so much better couldn’t complete my endoscopy as was gagging and the doctor was amazing and arranged for me ti come back came in to recovery to assure I was ok and make me feel at ease

I had an ENT appointment only 2 weeks after going to my gp and getting referred. The whole experience from the free parking at the medical centre, the helpful friendly staff, to the approachable specialist. I have never before felt able to explain myself as I've been cut off or dismissed. Not today the specialist was patient, asked me to explain my issue. He was thorough with his examination explaining everything in my terminology. Gave me the options of treatments moving forward. Excellent service.

Wouldn’t let me star a 0 was meant to have a scan today and had to cancel it, arguing and rude staff on the phone about having my husband in the room and due to my anxiety and complex needs it’s on nhs file he is with me and stays with me. The staff on the phone are extremely rude and I’ve had to go without the scan I really needed to have for my liver. Rude difficult and arsey staff. Avoid!!!

DO NOT GO HERE. ENT specialist was absolutely unbelievably RUDE to me. Spoke forcefully, didn’t listen to what I had to tell him, and after doing a 2 minute check he says ‘nothing I can do, go back to the gp.’ And then literally stares at me until I leave. Actually cried after leaving as it was a serious issue needing fixing and I walked away after months of waiting for this appointment with nothing, aswell as an awful experience with this man. Should be struck off. NEVER again.

Was referred for ENT consult. Arrived early was seen before my allotted appointment time by both consultant and audiologist and then consultant again. Couldn't have wished for better service, extremely efficient and caring. Would give more than 5 stars if possible. Added bonus - parking available.

I took my dad for his audiology appointment, went to book him in and the receptionists attitude was like if she dint want to be there and very rude to say the least, not welcoming at all. . We sat in the waiting area from where we could see and hear the receptionist …. I observed how she spoke to the other people that were booking in and seen that she was very welcoming and polite to them. The only difference I seen between us and the other people was race us being Asian and the others Caucasian.

I attended here yesterday for an endoscopy. After reading bad reviews I was quite nervous but on the day I felt very calm. From start to finish the staff were all fantastic I couldn't fault any of them and they couldn't change anything to make my procedure better. I chose to not have sedation just throat spray. I was retching a lot as you can imagine but they were all so calm and understanding and reassuring and just asked me to control my breathing. The procedure is around 5mins so it's very quick and if I needed the procedure again I would be more than comfortable to go here. The negative reviews made me feel a bit worried but we all have our own experience and I couldn't fault mine at all.