WHSmith image

WHSmith

Store Convenience store Book store Stationery store Craft store Kiosk

😐 I'm afraid most of the staff here make it known that they definitely do not want to serve customers to the point of rudeness,and its always the same not just at covid time. Heard there's a new manager,lets hope she improves things. People often mention staff, post, office,


Address

8-12 George St, Altrincham WA14 1SF, United Kingdom

Website

www.whsmith.co.uk

Contact

+44 161 928 3745

Price rating

$$ $$

Rating on Google Maps

3.60 (210 reviews)

Open on Google Maps

Working Hours

  • Monday: 8:30 am to 5:30 pm
  • Tuesday: 8:30 am to 5:30 pm
  • Wednesday: 8:30 am to 5:30 pm
  • Thursday: 8:30 am to 5:30 pm
  • Friday: 8:30 am to 5:30 pm
  • Saturday: 8:30 am to 5:30 pm
  • Sunday: (Christmas Eve), 11 am to 4 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: staff (12) post (10) office (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Janet C. 3 years ago on Google
    I'm afraid most of the staff here make it known that they definitely do not want to serve customers to the point of rudeness,and its always the same not just at covid time. Heard there's a new manager,lets hope she improves things.
    2 people found this review helpful 👍

  • 4/5 Gemma C. 2 years ago on Google
    Great store with plenty of choice
    1 person found this review helpful 👍

  • 2/5 Michael F. 3 years ago on Google
    Last tiime I was in this branch they wouldnt accept cash for payment,only cards. Cash could only be used on the self service till. Something about money spreading covid, apparently receipts dont though! WH Smiths helping to turn Britain into a cashless society.
    1 person found this review helpful 👍

  • 2/5 Angela Y. 3 years ago on Google
    First and foremost, the staff here are incredibly rude, bar the post office staff who are lovely! The products are overpriced, including the sale items. You can find better things online or at other local shops.
    1 person found this review helpful 👍

  • 3/5 Samantha Jayne N. 5 years ago on Google
    It has stationary items ranging in quality and price, from school items - pencil cases, calculators and folders (practice books for maths and other subjects) to more advanced e.g artist utensils paints, brushes pencils and paper. There are various sections for books however not a large collection. There is also a post office upstairs in this store. Which is only accessible by 2 flights of stairs, the upper section also has games for all ages, cards, wrapping paper photo albums and more stationary items.
    1 person found this review helpful 👍

  • 1/5 Nathan S. 7 months ago on Google
    Can't blame the guy working but one staff member on post office today with a queue of 10-15 people.. Not great

  • 5/5 Mary H. 2 years ago on Google
    I went in to use the post office it was quiet so served quickly. The staff where helpful. Then I went down stairs to check for a magazine which they only had last months. I checked out other offers as I wanted to see what ranges they stock. I was pleasantly surprised to see what was on offer.

  • 1/5 Ash N. 4 months ago on Google
    Came at 8 45am. Not open yet. Not foid at all for post Office and WH Smith.

  • 5/5 Sarah P. 3 months ago on Google New
    Very helpful friendly staff. I was very specific with what I needed and the gentleman went to extra effort to find it despite being busy in store.

  • 3/5 M1G_52 9 months ago on Google
    handy for a couple of magazines and some stationery.

  • 1/5 n S. 1 year ago on Google
    Overall very dissatisfied. Issue regarding the post office - as a regular customer I point out that there are long queues of around 15-20 minutes each time I come on. This is very frustrating when only one person is serving despite there being 2-3 people on shift. Today I queued for 25 minutes to post a parcel! There was only one staff member serving when another was on shift and there was an extremely long line! On a few occasions the staff have been demeaning as if talking down to you. I will be taking my custom elsewhere, 25 minutes is outrageous and there was no attempt to speed up the service.

  • 1/5 D B. 2 years ago on Google
    Rude Demeaning Staff Needed to purchase something but wasnt familiar with the shop. I approached the lady at the front checkout to ask and she turned her eyes to the side looking elsewhere while i was talking. Made me feel like i was wrong to think i had any importance or any right to talk to her. Found what i needed and went back to the checkout and the same woman was at the till. Because i was right in front of them it was obvious they were ignoring me so i went to a self-service till. Felt awful afterwards. Reluctantly i had to go back another time for the post office. Not much i can say other than disappointed to be in a queue of 20 people and only one person serving.

  • 5/5 James A. 1 year ago on Google
    Handy for most stationery products, also has post office upstairs.

  • 1/5 Quratulain A. 1 year ago on Google
    I came from Canada and went to sell few 100$ canadian dollars and this old lady named Julie was extremely rude to me . She had no manners at all . She said to me that why did i bring so much money it could be a money laundry ? Like only 1500$ canadian dollars ???? Of course it’s for my holiday 🙄. I was very disappointed ☹️ this lady is becoming the cause to loose customer. She really needs to learn manners or stay at home. This job should be given to a deserving person.

  • 3/5 Mrs R. 4 years ago on Google
    Large well appointed w h Smith's easily accessible from the train station across the road from the the main entrance located down the side of house of Fraser.. However, perhaps it was because it was so early, I felt that the staff could have done more to assist me. I was looking for a replacement cartridge for a pen. Stationary is upstairs so I made my way up to the correct department but there was no one to ask for help. There were staff in the post office but I was on my way to a meeting and had limited time so I left deciding to order my items online.

  • 5/5 Nick S. 3 years ago on Google
    Was here today during the Corona Lockdown and a lovely lady in a black and white top was doing her best to help customers in the queue and let people know waiting times/closing time. Staff did all they could under very difficult circumstances. To the idiot in the queue shouting at the staff, I hope your 'can I speak to the manager' haircut catches fire in the sun. There's a pandemic, and your parcel can wait! Thanks again to the staff - you're doing a stand up job, keep it up!

  • 3/5 Martin B. 2 years ago on Google
    Usual WH Smith products, am going to Wales and surprised at the lack of Welsh guide books considering its proximity to the North West.


Call +44 161 928 3745 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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