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  • 1/5 Anri D. 4 months ago on Google
    Beautiful boutique hotel. Great rooms… Great location… Staff… After a few exemptions… Unprofessional, sneaky, stealing, adding items on my bill I never got, stealing sunglasses, credit cards, and more out of my room. Eating and drinking from my fridge. They even ate chocolate which I am allergic for. Blocking my phone in WhatsApp 🤣 Lots more incidents happen. I didn’t feel my belongings have been safe for 1 second. House keeping or others enter my room the moment I am gone while I put my room on “not - disturb”. Also other thing. I put things in my locker and close it with my new code. I come back, locker is open and doesn’t work anymore. I go to the evil receptionist and ask: “hey, why is my safe wide open while I just locked it..”, her response: “aah must be the battery… Evil laugh”… Hahaha it’s sounds all funny and like a joke, but it’s the truth about this hotel… I loved the location, and wanted to explore that area of the city. So I did. Again lesson learned: which I already promised myself to do… “Always stay in big hotel chains”. (Yeah those glasses on my bed, when I went outside and back, glasses worth over 400$ gone)
    2 people found this review helpful 👍

  • 2/5 Sayra L. 1 year ago on Google
    The hotel itself is nice inside and the room and pool area were alright. However, the service was really bad, specially for what is supposed to be a 5 star hotel. 1. We could never reach the room service number. 2. We were given a voucher for a welcome drink. When we went to the bar to get our drink, we were seated but never served for a full 30mins. We left and the staff never noticed we weren’t even served. We complained at the reception and they said they would make it up for us and we would be compensated, but nothing was done. 3. Our stay, which was booked by an agency, was supposed to be a VIP guest experience and was meant to included a “Surprise gift”. We were given a plate of grapes and told that was the surprise gift. There was also a bar of soap gifted to us another day. Overall it seemed underwhelming for what was meant to be a VIP experience. 4. The food in the restaurant was ok. I could see they were trying to do sophisticated dishes but they were not up to the standard we were expecting. The linguini was actually really tasty, but the duck was cold and dry. Overall the staff seemed unprofessional and not too pleasant. I don’t think it’s worth the price so I would not stay here again.
    2 people found this review helpful 👍

  • 5/5 Ivana I. 10 months ago on Google
    Amazing luxury hotel in the heart of the city! We had an amazing holiday in this very, very nice hotel. The rooms are fantastic. But the real big thing is the staff. Congratulations for the GM to built such a good team as this one. I really want to special thank you to Madalena, Manuela, Douglas, Ivan, Fernando, Michael and all of the staff at the reception, the cleaning lady's and all of you I didn't met but you were working a lot to make this place the best one in Lisbon. We will come back for sure soon! Regards and kisses, Ivana and Stan
    1 person found this review helpful 👍

  • 5/5 Adrian M. 3 months ago on Google • 357 reviews New
    Amazing hotel with beautiful rooms, right in the middle of the heart of the city. The staff were super helpful from checkin to checkout. They even hold onto your keys during the day so you don't need to carry them around. I even got a free upgrade to a luxurious room. Room service was always available and the cheese board was delicious! Wonderful experience end to end.

  • 2/5 Romain G. 1 year ago on Google
    Everything was nice except for the bathroom that was really bad. The toilet smelt bad the whole time, takes 2 min to get hot water in the shower, and the water pressure is close to nothing. Not good But on top of that, I signaled it probably 5 times to the hotel concierge and reception and nothing has ever been done For this kind of prices - its terrible the basics aren’t covered like a proper bathroom. Very good breakfast but doesn’t make up for it Won’t go back
    1 person found this review helpful 👍

  • 5/5 She M. 9 months ago on Google
    The room was clean, high standard, spacious. It was fun to stay at the hotel, the service was at a high level and the attitude was amazing!
    1 person found this review helpful 👍

  • 5/5 Mark H. 8 months ago on Google
    This is a great boutique hotel in a great location and with great service. It's not cheap, but you pay for quality. The rooms were compact but nice and the pool was not very big, however the hotel has a great ambience and the staff super friendly and helpful. We would definitely use this hotel again!
    1 person found this review helpful 👍

  • 5/5 Phil 1 month ago on Google • 46 reviews New
    This Hotel is amazing. Service is fantastic and super professionell! We changed the hotel because our other didn’t reach our expectations. But this hotel totally did. Wonderful interior and stylish rooms! Restaurant and breakfast is also fresh, delicious and beautiful. I really recommend this hotel!

  • 5/5 Stephanie L. 3 months ago on Google • 9 reviews New
    Second time in Lisboa, but first time with Valverde Hotel. I gave 5 stars because they are very good. Clean and cozy room, warm welcoming staff, yummy and abundant breakfast, very convenient location. You will encounter stairs before you go to your room. But no worries, the staff will help you with your luggage. Will definitely come back again in the future.

  • 5/5 Glenn H. 1 month ago on Google • 8 reviews New
    During my trip to Lisbon, I was fortunate enough to spend some time at Valverde Lisboa, and I couldn’t imagine a better place from which to explore Lisbon and its many historical highlights. Without question among the most elegant stays in Lisbon, the sophisticated Valverde Hotel on Avenida da Liberdade feels like an opulent noble house, where the household is now welcoming guests who are keen to explore their beautiful city; Lisboa. With 48 rooms crafted to perfection, spacious public living areas teeming with fascinating art objects, an excellent and diverse breakfast spread, and a wonderful staff that provides impeccable hospitality and unrivalled attention to detail, a stay at Valverde will make you feel as if you’re part of the Valverde family. It’s an oasis of comfort and discreet luxury in the heart of a city that is buzzing from dusk till dawn, and the perfect place to enjoy some relaxation after a superb day of sightseeing.

  • 5/5 Negin K. 5 months ago on Google
    Beautiful classy hotel. It is an old palace turned into a Hotel so a space os small but designed perfectly.

  • 5/5 רונן �. 6 months ago on Google
    Great premium location 5 star boutique hotel, the lobby is not so nice but tha bar is amazing and the junior suite that we slept in was very comfortable.

  • 5/5 Maribel R. 7 months ago on Google
    The hotel is great, the service excellent, the entire staff are very kind, nice and helpful with everyone, and if you need any kind of help, they will go out of their way to help you in any way possible, thank you for making our vacation a beautiful in Portugal

  • 5/5 Blake 7 months ago on Google
    The room was incredible, the desk staff was welcoming and friendly, the custodial team was the best, and the room was perfect. Conveniently located directly across the metro entrance and sits closely outside of the super touristy area, allowing convenience but quietness. Designers shops sandwich this hotel and a great coffee shop is next door. Rossio station is a 5 minute walk away or you can metro up/down to other major lines. Several times we lounged in the garden (outside bar/dining area) which has a relaxing ambience. The cocktails were great, Kyoto Dragon and Holy Grape were our favorites. Also the Brûlée de Banana is a tasty dessert to try. The room (classic double room) and amenities are as pictured, very clean, comfy, and in working order. The desk staff were very helpful and welcoming on our early arrival/exit. The custodial team also provided top tier service and greatly added to our stay. Agoda offered a great deal on this stay and as a preferred researched spot for us we decided here!

  • 5/5 Michael S. 7 months ago on Google
    Really nice hotel. Welcoming atmosphere and building is a clever amalgamation of historic and new structure. Rooms are nice but a little dark. Breakfast excellent and a nice garden to eat in. Location is perfect for a short stay with lots of places in walking distance and lots of cabs for longer trips.

  • 5/5 Anthony U. 1 year ago on Google
    Very very good customer service. I can say better than any hotels i ever stay before

  • 5/5 Tom P. 11 months ago on Google
    This is a very classy hotel which fully deserves the praise it gets. The service is as good as it gets and the decor is next level. V good breakfast and location excellent for exploring Lisbon. Will stay here again

  • 1/5 Krystin A. 3 months ago on Google New
    Our experience at the Valverde Hotel was unfortunately disappointing. During our two night stay, the air conditioning in our room was not working. When we noticed this the first night, we contacted the front desk representative who came to our unit and attempted to adjust the settings. Unfortunately the air conditioning still did not fully cool, and by the second night did not work at all. We could not open the windows to allow cool air in because of all the smoking outside that would enter the room. The rooms are also incredibly small, and very very dark inside. If you are seeking a 5-star hotel experience, or even just basic comfort and ventilation, it is best to look elsewhere.

  • 5/5 Eliana T. 3 years ago on Google
    The most elegant place in Lisbon. Life happens gracefully at Valverde hotel and Sitio restaurant with a view to their relaxing urban garden.

  • 5/5 Marlene C. 1 year ago on Google
    I would give it 10 stars if I could. This place is breathtaking! Besides the calming aroma, the staff is super friendly, caring, & accommodating. My brother's girlfriend unfortunately broke her ankle and weren't supposed to stay here with me and my bf, but thankfully this wonderful place got a room for them last minute. They even provided crutches for her which the hospital did not. I highly recommend this hotel, from the staff to the food to the beauty of this hotel, it is absolutely amazing!!!!!🥰 Thank you Cristelle & staff for everything, Ian & I will be back❤️

  • 5/5 Kenya A. 3 years ago on Google
    Attentive, friendly and knowledgeable staff. Excellent location within a three minute walk to the Avenida Metro station. Walking distance to many of the attractions in the heart of the city. The smart phone that was at my disposal with unlimited data was a very nice touch. Breakfast included was a nice bonus.

  • 5/5 Lara Mynott S. 3 years ago on Google
    I stayed with my family in January 2020 and it was the one of the best hotels I have ever stayed at. The rooms are luxurious and comfortable. We all had robes and slippers which was wonderful. The bathroom was amazing and well stocked with lovely products. The breakfast was amazing. I am gluten free and the chef made me gluten free pastries fresh each morning. I felt like royalty. The staff were very professional and helpful and so friendly. I would stay at this hotel again in a heartbeat. Obrigada!!

  • 5/5 Dianna S. 4 years ago on Google
    We celebrated our 30th wedding anniversary here. What a gem of a hotel. Absolutely beautiful. Our room was spectacular and spacious- King bed, wainscoting throughout the room and bathroom, big walk-in shower and soaking tub, separate WC, walk-in closet. Even though it was on a busy street, the dual panel windows made it extremely quiet. Close to great restaurants-within easy walking distance of everything. The staff were all superb, from the front desk, to housekeeping, to the restaurant. And all spoke excellent English. Everyone was so accommodating, wanting to make sure our stay was fantastic and that we lacked for nothing. We were left with very fond memories and will come back again for sure. Thank You Val Verde Hotel and staff for making our stay so enjoyable.

  • 5/5 Kat Glazer B. 4 years ago on Google
    We didn’t stay at the hotel, but stopped in for a drink at their patio bar on a Sunday evening before a dinner reservation nearby. The service was incredible. The patio is beautiful. And the cocktails are amazing. Highly recommend!!

  • 4/5 Paul P. 4 years ago on Google
    Lovely hotel, service was friendly, location was perfect, the breakfast was fantastic and we really enjoyed staying there. We would personally suggest that the hotel was too dark and needs more lighting, but this is a minor point. Keep up the good work!

  • 5/5 Joana S. 5 years ago on Google
    It's a small oasis in the City centre. Never stayed at the hotel but went there for lunch several times. The yard is incredibly beautiful and quiet. The food is extremely good and the staff extremely correct. Worth a visit!

  • 5/5 Jim G. 7 years ago on Google
    Truly a marvelous stay. This hotel has it all: a super helpful and friendly staff, well curated and decorated, clean rooms with comfortable beds and a really amazing breakfast downstairs. Pool was closed when we were there, but the outdoor area is so beautiful. So well decorated and beautiful. One of my favorite hotels I've ever been!

  • 5/5 Sarah W. 1 year ago on Google
    We spent 5 days at the hotel for our honeymoon and wow! I cannot say enough about how lovely everything was. The space is beautiful with details that make it feel luxurious. The pool is the perfect place to relax after exploring the city and the food and drinks were all delicious. What really made our trip special though was the staff. Everyone was so kind and helpful and seemed to really care about our experience! We are so grateful for the staff team! Thank you!

  • 5/5 Linnea L. 2 years ago on Google
    Will definitely come back again! We had a lovely stay for 4 nights, beautiful decor and fresh feel. We came to celebrate my birthday and they took notice on that which made me feel extra taken care of. One great thing is that they were really good with my diet, gluten-free and vegan. For breakfast the kitchen served some delicious food that I have never tried before. Thanks for everything.

  • 5/5 Kent R. 1 year ago on Google
    You only really know about service when a difficulty arises. When I came to Lisbon it was 96 above or 35 Celsius. Very hot and in my room for whatever reason the air conditioning was not working. They were very polite and did everything they could to assist me including moving me to a room that had air conditioning immediately. I would like to very much recognize. Diogo Christelle. This fellow and Pedro are very professional! I would most definitely recommend this hotel and I certainly will stay in this whole hotel the next time I’m in Lisbon I give them a five star review. Kent Richardson Calgary Alberta Canada

  • 5/5 Patrick B. 1 year ago on Google
    My wife and I stayed here for two nights in July '22 while visiting Portugal for a wedding. Valverde is an incredible hotel and we really appreciated the excellent service. Top-notch experience all-around.

  • 5/5 Marty S. 1 year ago on Google
    I'm actually writing this as a pre-view, vs a review. Reason being, I have been corresponding with the staff re: a few items in advance of our stay. They have been absolutely fantastic! I can't say enough good things about the level of service! Thanks!

  • 5/5 coffeetzar 1 year ago on Google
    Amazing hideaway for cocktails. Amazing staff and the drinks 🍸 it's another level

  • 5/5 Susie F. 1 year ago on Google
    On one of the most beautiful avenues in Lisbon and centrally located to fine dining, shopping and leisure activities, Hotel Valverde is a true gem. The staff is friendly, professional, kind and accommodating. We arrived tired and ready to sleep, they did everything to get our room ready and even found us a better room than what we had booked, so we could rest without any noise or interruption. Breakfast is plentiful in a beautiful garden and the restaurant, though we only had food service, had wonderful choices. Crystal at the reception was amazing as was the entire staff. When in Lisbon, do yourself a favor and stay at Hotel Valverde.

  • 5/5 Yihang Z. 1 year ago on Google
    Relais Châteaux will never upset you! I prefer to stay in a hotel of Relais Châteaux when I’m traveling and I have to say all of them I’ve tried are perfect. Whenever I enter the gate of the hotel during my stay, I could always feel the mission of them to advocate local culture and history. Moreover, the decoration here is quite elegant, and the staffs are polite and welcoming🥰.

  • 5/5 Mary 1 month ago on Google • 1 review New
    On our trip to Lisbon, we had the pleasure of staying at the beautiful Valverde Hotel located in the heart of the city. The hotel staff were exceptional and always went above and beyond to make our stay unforgettable. If you are a food lover, we highly recommend the hotel's restaurant, as the food and service was fantastic.


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