We arrived with 2 children at the scheduled check-in time. The owner tells us that he has authorized the previous customer to stay 5 more hours. Our accommodation is therefore not available. The owner offered no solution other than making us wait 5 hours. He refused to reimburse us. This individual, despite his nice appearance, is dishonest. We found another host much better and cheaper. TO ABSOLUTELY AVOID. April 2021.

The whole reason for booking this hostel and not any of the better hostels in the city was the discount on the bike tour. A correspondence with the hostel clearly stated one price for guests of the hostel and another for non-guests. Despite the arrangement agreed upon earlier, the manager refused to follow through on the price indicated in the correspondence for guests. Basically, anyone who books a reservation at Quetzalroo for the bike tour is getting scammed into staying in accommodations that are subpar when compared with other hostels, such as Central 10. Another problem is that rates aren't consistent for all guests. While I sat in the common area I heard guests bargaining for discounts and getting free towels -- so anyone who does choose Quetzalroo should not settle for the rates listed online but haggle with the manager for reduced rates and perks. Otherwise, the location is decent, a few blocks from a beautiful shopping mall and a bike path, and it's in an area that's safe to be out at night. The breakfast is tasty, but the portions are minuscule. Wifi is weak unless sitting in the common area, and even then the connection is never stable. The hostel is quiet, as in there's no noise from outside, but it's also quiet because travelers prefer to stay elsewhere.

It’s clean and safe for sure. We got the supreme private and it was huge- its own apartment. I recommend it if you need to stay in Guatemala city for a longtime and want a kitchen. Price is high though, and no hot shower. Breakfast is included and it’s coffee, toast and fruit. Good thing is all the taxi drivers in the city seem to know it. Safe bet but I say just go on towards Antigua if you can.

10 out of 10 😍😍

Good luxury hotel and good service

It is an excellent place very close to Antigua Guatemala, very good view

Pretty nice hostel with a nice roof top. Safe clean affordable. Guy who checked us in was really nice and helpful. Beds were comfortable and shower was nice and warm. Overall I would recommend

Lovely bicycle tour of the city! Give it go for sure.

Great place to stay and enjoy the city! Talk to the owner marco and he will show you that this city has to much to offer! Would really recommend it to anyone!

Quetzalroo is an amazing guesthouse. It is near historical sites and the American Embassy. The staff is courteous and very helpful. One possible inconvenience is that the reception is not on the first floor. Guests have to announce themselves for staff to open the main door and then go up the stairs to the sixth floor. However, once registered the environment is kind and friendly. If desired the staff offers a bike tour to a park nearby. Fruit and coffee is available for breakfast. Some restrooms and showers are shared with other guests. Overall a great experience. We will definitely use Querzalroo during future visits to Guatemala.

I am a college professor. I worked with the Quetzalroo Hostel to support a several night transition stay for 10 college students in January. The Hostel staff and director worked with me every step of the way to coordinate a safe, secure and enriching stay for our students. The staff was easy to communicate with, and they were very prompt in responding and helping me to coordinate our stay. The Quetzalroo is well run and organized. The location is in a safe and quiet part of town and less than 10 mins from the airport. The Hostel is located in Zone 10 and the area is safe to walk around...there are numerous restaurants and shops and a large shopping mall within walking distance. The bathrooms, public spaces and amenities are clean, well organized and carefully laid-out. The hostel is set back from the main road so it is quiet at night, and you have the feel that you are out of the hustle and bustle of the city. Tom Lennon Massachusetts Maritime Academy

Stayed there one night before heading off home. The best hotel in Guatemala! Very clean, in zone 10 which is very safe, breakfast included and delicious, they have dorms and privates and also they can arrange your transport to the airport if needed. You just tip the driver as much as you think is okay. They also give bicycle tours of the historical city for free. Really nice hostel.

Quetzalroo is a very nice hostel with excellent staff. I definitely recommend the bicycle tour!!!! Marcos is super knowledgeable, friendly, and will show you all the greatest parts of Guatemala City. I stayed at Quetzalroo 3 times and I LOVE it.

I effing love this hostel! I have stayed here many days. I love all of the people that work and run the place, they are all super friendly and accomodating. I had some dental work done and felt very well taken care of by them after the procedure. This hostel is also affordable and I love the breakfast that is included because the jam for the toast is homemade and you get to sit around a big table and eat with other travelers. The location is near the airport, central, and makes getting around the city easy. They are near the hipster artsy zone and also the business district so I felt fine as a solo female traveler walking around by myself in the day and occasionally at night too, though of course I recommend caution when doing night walks in all big cities in the world. They give free rides to the airport and free drop offs to catch paid shuttles to other locations in the country that they organize for you. One of the owners, Marcos, runs daily bike tours and is very educated about the rich history and current state of affairs in Guatemala. Sometimes the bike tours run 8 hours long because he is so passionate about sharing his knowledge! Some of the issues he brings up are really serious, including environmentalism and social justice, thereby educating foreigners on various ways they can check their privilege when traveling in Guatemala. Because of the seriousness of some of the things he brings up he can come off a little abrasive, but I see he really genuinely cares about his country and all the travelers that visit, so I appreciate and respect him greatly for the time and care he shows for all his relations. He's a big softy really! :-D Bonus, there is a good coffee shop nearby called Cafe Divino that serves local Guatemalan coffee that they roast, and they do great extractions.

Hostel Quetzalroo is definitely the place to stay the night in Guatemala City. Ive been there twice and I would go there a third time too. It's clean, the family is super nice and they arrange everything. Shuttles, bike tours, information you need. GREAT PLACE

I had a flight delay that got me into GUA city late. Marcos, the owner/operator, was gracious to help me out at such a late hour and to wake up so he could let me in. It’s super close to the airport, and very convenient in many ways. Sure, this is simple accommodation but it started my trip off right. Marcos was very helpful and knowledgeable. We even hung out in the morning and went for coffee. I would recommend this to solo travelers absolutely. The price is good also. When I return, I will stay here again.

Service is a little hit an miss. They advise you to not change $ at the airport, but couldn't do it at the hostel. Want a receipt? Wait 2 days for the owner. Want to find the nearest haircutter etc? Fellow hostelers were better guides than the employees. I rented a safe box here and had $400 stolen from it (I kept the key on my person the whole time) :( They told me they couldn't get me a ride back to the airport and tried to make me go with a group at 5.30 am (my flight was at 12 noon!), I gladly booked my ride back without them.

Backpacker hostel. Very quiet and relaxed. Dorms and private rooms are comfortable and pleasant. Good facilities to cook for yourself. Price includes airport shuttle but tips are encouraged.

⭐⭐⭐Quetzalroo I am delighted with the service, the food and above all the security, thank you very much for such a pleasant experience ⭐⭐⭐⭐⭐ Excellent ⭐ I will be back soon!!

Super cute and clean, I loved it