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Frequently mentioned in reviews: hotel (55) staff (26) rooms (20) stay (17) service (17) amazing (16) lobby (14) Amman (14) hotels (12) wedding (11)
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  • 1/5 Mohd J. 1 year ago on Google
    I am writing this review on May/12/2022. The hotel hasn’t officially opened yet and it already has more than 120 reviews on google maps, most are 5 stars. How come people are reviewing a product before trying it. I believe these reviews are paid! I don’t have anything against this hotel but I feel it’s dishonorable to have 120 5 star reviews before it’s actually open! Hopefully google maps can look into this.
    31 people found this review helpful 👍

  • 5/5 JessicaM P. 1 year ago on Google
    Amazing hotel. The whole decoration and the furniture looks stunning, the staff of the hotel was very helpful and nice. The only tip I will give is if you are planning to eat at the restaurant Robertos make a reservation in advanced since we tried and they were fully book one week in advanced (probably because is trendy there and it just opened). And also maybe wake up early for breakfast because the buffet gets busy and you might have to wait. Anyway it is a beautiful hotel!!!
    7 people found this review helpful 👍

  • 4/5 Nour 9 months ago on Google
    Located in 5th circle, near other 5 star hotels. We went there for henna and wedding. The area next to the pool was spacious and had a nice view. The wedding hall was elegant and it fits for many guests. The food buffet was amazing. We loved sea food, mussels & shrimps. The meat, brisket and ozzi was tender. Their bathrooms are chic and clean. The lobby was filled with art, it wasn’t as spacious as a lobby should be. As for the halls, you can easily get lost in them.
    2 people found this review helpful 👍

  • 4/5 nooor H. 8 months ago on Google
    The Ritz Carlton is truly an exceptional hotel. From the moment we stepped into the lobby, we were captivated by its stunning beauty and exquisite decorations. The staff members were incredibly kind and even treated the kids with toys, which added to the warm and welcoming atmosphere. The room itself was fantastic, boasting a spacious layout, a large TV, and an incredibly comfortable bed that provided the most rejuvenating nap. Not to mention, the room also offered a magnificent view. The hotel's amenities were equally impressive, including a well-equipped gym, a spacious pool, and a dedicated play area with toys and a PlayStation for the children to enjoy. Additionally, on the pinnacle of the hotel sits Roberto's, an extraordinary restaurant offering breathtaking views that surpass any expectation. But the quality of the food is not what I was expecting compared to the price but exceptional but I still recommend visiting .
    2 people found this review helpful 👍

  • 4/5 Maria Sudah (. 1 year ago on Google
    We stayed at the hotel on New Year's night. When we entered the hotel, we were impressed with the decor and nice lobby, also the staff are friendly. The deluxe room is fantastic and everything is controlled by a touch screen which is top notch and we got a city view room. We had our dinner at Roberto's which is their Italian signature restaurant, it is very expensive and overrated. Basic items were served and I expected to have some seafood items for the price paid (JD 130 ++ for one person). I will never go back again. The breakfast was good but basic items were served, nothing out of the ordinary and you expect more of such a luxury brand. I had better breakfasts at other 5 star hotels in Amman and even in Dead Sea. The spa was fine but there was no jacuzzi. I think they spent  most of the budget on the lobby, rooms and restaurants, not on other facilities.
    2 people found this review helpful 👍

  • 3/5 Mark 7 months ago on Google
    Luxurious hotel indeed. Rooms are among the best we've experienced, and so is the pool and amenities, 5 stars. Hotel doesn't have much of a lobby to speak of, unlike typical hotels of this caliber! Furniture in lobby area is uncomfortable. Staff were mostly professional and courteous (3 stars). I booked 2 rooms a month prior to arrival (family with 2 younger children), I arrived a day earlier than the rest of the family only to make sure all is ready for their arrival. 2 connecting rooms were not available as requested!! I was placed in a single room "temporarily " for 1 night, to be moved to another room next day, so I couldn't unpack. Second day, still no connecting rooms were available and we were repeatedly promised rooms "in 15 minutes ", all the way until 7pm!!! All we were offered was an apology after another. My wife and kids were falling asleep on the couch in lobby (after a 21hr trip from the US). To our surprise we were finally offered 2 rooms on 2 different levels of the hotel. We had no options but to accept given the circumstances (prepaid stay through a travel agency). For 10 days we had to take an elevator back and forth between the 2 rooms. Mr. Emanuel, general manager, and Ms. Roula a manager were both aware of the issue and all we were offered were useless apologies. Food is beyond terrible. We prepaid several hudred dollars for breakfast buffet, tried it for 2 days, but quality of food was less than 2 stars. Roberto's restaurant's food was even worse. Hotel wouldn't credit us for the breakfast buffet. We ended up canceling the second stay at the Ritz (after returning from Jerusalem). Fairmont across the street offered a much better experience (except for the rooms which are smaller, but still acceptable). Not a total disappointment but definitely an inconvenience.
    1 person found this review helpful 👍

  • 5/5 Ghaith H. 8 months ago on Google
    Exquisite Staycation at the Ritz-Carlton Amman I am writing to express my utmost gratitude for the extraordinary staycation we had at the Ritz-Carlton Amman. From the moment I stepped into the hotel, I was awestruck by the stunning decor and art. The hotel is a feast for the eyes, with every detail carefully curated to create an unforgettable and luxurious experience for guests. I had the pleasure of staying in the Grand Suite, which was absolutely breathtaking. The suite was spacious, luxurious, and had everything I could possibly desire. The bed was incredibly comfortable. The service at the hotel was impeccable. Mirna Abbasi was incredibly helpful in arranging my stay, and Ashraf was attentive and made sure that I had a comfortable stay. They were both always available to answer my questions and make sure that my needs were met. I also enjoyed the restaurants at the hotel. Robertos was stunning, with its outdoor terrace overlooking the city. The food was delicious, and the service was excellent. Founders Room was a great place to have a cigar and a drink, and Ambros had a wide variety of delicious and nutritious options to choose from. Sarab Garden was a unique place to have a shisha with a refreshing drink. And btw Marwa was very friendly and attentive. Overall, I had a truly memorable stay at the Ritz-Carlton Amman. I would highly recommend it to anyone looking for a luxurious and relaxing staycation. Again special thanks to Mirna Abbasi for making my stay so special. You are phenomena
    1 person found this review helpful 👍

  • 5/5 ayman s. 11 months ago on Google
    The Ritz-Carlton Hotel in Amman is a luxury hotel located in the heart of the city's business and diplomatic district, each of which is elegantly furnished and equipped with modern amenities such as high-speed internet access, flat-screen TVs, and luxury bedding. The hotel also features several on-site dining options, including a Mediterranean-inspired restaurant, a lobby lounge, and a poolside bar. Other amenities include a fitness center, an indoor pool, a spa, and a business center.
    1 person found this review helpful 👍

  • 5/5 Adnan W. 11 months ago on Google
    Wonderful hotel and the most expensive asset was the hotel staff. We loved our stay there and service was excellent. Don’t miss having the food at the Club lounge. Great chef and she made us personalised meals
    1 person found this review helpful 👍

  • 3/5 E D. 4 months ago on Google
    We tried iris tea lounge for afternoon tea about a month ago. First time we went the person who answered our call said we could come and no need for reservation on that day. Then, when we arrived we were told they were fully booked for an event so they could not receive us however the staff member we saw that day was polite and courteous. Next time we went we tried their afternoon tea. I must say it's below average and pricier when compared to tea places in other Ammani hotels let alone compared to the London Ritz. Their staff were polite and friendly on both occasions though. finally, the setting area was mediocre with no view at all.
    1 person found this review helpful 👍

  • 4/5 Saed S. 1 year ago on Google
    The hotel is luxurious and well designed internally.. The service i general for events at least is very good.. Venues are specious and well organized.. The location is a bit crowded since it is located within hotels area.. Great place for luxurious accommodation but it is a bit far from sight seeing or activities.. But all in all.. Very fancy hotel
    1 person found this review helpful 👍

  • 5/5 steve d. 1 year ago on Google
    Of the 900+ nights i have with Marriott properties, this is one of the finest I’ve ever stayed with!! The management team has assembled the finest employees in Amman. The executive chef noticed we were rolling our bags in the lobby and insisted he help us out. Leen helped my daughters lean how to tie their scarf. Beautiful large rooms with white marble bathrooms. This hotel is 5*+, make this hotel your next stop!!
    1 person found this review helpful 👍

  • 5/5 Zaynoun S. 1 year ago on Google
    Stayed for the new year Eve staycation offer, it was brilliant. the biggest positives are the luxurious lobby and wonderful luxurious rooms, and the friendly helpful staff, Food quality is also a big positive. No major negatives but maybe the prices for Roberto's (high end restaurant at the roof) is astronomical to be frank ,but on the other hand for me it was not an issue as I got the New year's eve dinner offer with the room. I would totally recommend this luxury hotel.
    1 person found this review helpful 👍

  • 5/5 Maria de los A. 1 year ago on Google
    I fall in love with this hotel . The place opened recently in Amman with residential section too. The rooms in the hotel are big and nicely presented. Reception is amazing beautiful with a big breathtaking crystal chandelier. The staff is extremely friendly . Starting with the welcoming people at the security gate to the room service . They are very welcoming and smiling people. The hotel has an indoor and a beautiful outdoor pool. A small nice decent spa for massages. They do have a wedding hall too. In the hotel there is a healthy food restaurant that becomes a hookah smoking lounge after 6 pm. They told me they do have the best shisha in Amman but I didn’t had the chance to try it . They do serve an international breakfast. This is were I wish they do little bit more improvement. I think their weak point is the breakfast served in the morning . The bread , the cheese and the fruit section is weak. I didn’t want to vote less than 5 for the fact that the people were extremely nice. Regarding the prices, I do believe that the price are really good for such a hotel. Travelling around the world we usually pay more in some cities for less quality hotels even with 5 stars . We paid around 400 euro per night but the hotel deserve every penny paid .
    1 person found this review helpful 👍

  • 1/5 Rami S. 1 year ago on Google
    The hotel decor is fabulous and the staff is amazing BUT. they promote they have several restaurants and unfortunately they do but 1 of them is open. The rest closes or they’re still figuring out the menu. It’s frustrating. They promote the lounge is open till 1am. Which it is but last call is at midnight we showed up at 12:15 am and they said we couldn’t order anything. So it actually closes at midnight. I hope they figure it out.
    1 person found this review helpful 👍

  • 2/5 Ra'ad H. 1 year ago on Google
    The hotel indeed is well decorated, the exterior design is amazing however the interior unfortunately isn’t the same. The reasons why I have the below average rating is because of the main attraction of this hotel “Roberto’s” resturant and lounge, the only good thing in this place is the reception other than that unfortunately is very bad. The staff isn’t professional and they aren’t well briefed about the menu, smiling is something not common among the staff, at least you spend the first 20-30 minutes till anyone from the staff to come and ask if you need any help. The lounging area is the worst you feel that you are sitting in a 1 star hotel. Last but least the food, I tried the fettuccine and Salmon tacos I couldn’t finish my meal as the food was cold and not tasty at all. Overall as a person who visited all the five stars hotel restaurants in amman this place is a no go.
    1 person found this review helpful 👍

  • 5/5 Fadi A. 4 months ago on Google
    It's one of the best hotels I've ever stayed in. I love the idea of the smart things rooms have. The sightseeing is also outstanding. Everything is perfect. This hotel deserves 7 stars.

  • 5/5 Abrahim I. 6 months ago on Google
    One of the best hotels I’ve ever stayed at, rooms are spacious and modern, service is top notch, food and drinks are great. I’ll definitely come back again, highly recommend

  • 5/5 F F. 5 months ago on Google
    RITZ Carlton is an amazing hotel , very fancy , and service is very good . Staff helpful and well trained. Rooms size is big with comfortable beds . Hotel location is in middle of Amman , very nice area and full of hotels

  • 5/5 Sondos M. 3 months ago on Google New
    The staff was vigilant yet discreet, creating a safe environment without making guests feel uncomfortable especial thanks to Ismail Abu-Sneineh he was very kind! :)

  • 3/5 Ammar Malhas - G. 7 months ago on Google
    I used the banqueting hall during a wedding ceremony. Nice setup as expected in a 5 star hotel, with acceptable service. OK food but unpleasant staff (chefs) serving the helpings!

  • 5/5 Ali Al S. 2 months ago on Google New
    Great location, friendly team and absolutely great rooms. The overall experience is excellent. You have to try this new hotel in Amman. The Spa is impressive and the team there is professional and friendly, Roberto’s restaurant at the 20th has a great view, the staff is friendly but the food was below average.

  • 5/5 Mj K. 3 months ago on Google New
    First of all have to say the wedding venue is amazing and wonderful over the top. The amazing staff for our wedding ,Rawan, Fadi Hadad ,and Alaa we are more than thankful for the above and beyond hospitality. They made our special day amazing and beyond words. These great people care about everything every little detail they made sure everything went smooth and it was over top. I definitely recommend. Thanks for making our occasion amazing

  • 5/5 Rashed H. 6 months ago on Google
    Easily the nicest hotel I have tried in Amman. The architecture, staff, and welcoming ambiance really bring it all together. The rooms are amazing and are accompanied by amazing service and restaurants. Will definitely be coming back next time I am in the city.

  • 5/5 Ahmad D. 7 months ago on Google
    This is one of the best hotels I have stayed in. The rooms are big and new. The service is on another level, the staff and management here really do care about customer experience and they go above and beyond to ensure that customers leave with a very positive impression about their stay. Overall I would recommend this place.

  • 5/5 google u. 3 months ago on Google New
    Visited December 2022 - Fantastic hotel & staff. Had use of club floor - excellent food, drinks and most of all the staff.

  • 5/5 David B. 6 months ago on Google
    5-10min uber from just about everything. Modern rooms. Great customer service. An amazing breakfast. There is a nice relaxing evening waterfall with images projected on it, a pool, spa, gym, 24/7 room service, a few good restaurants, legends bar with it's larger than life TV and games. Always a very comfortable stay at the Ritz Amman!

  • 5/5 Ahmad A. 7 months ago on Google
    It’s not about luxury it’s about how kind they are here, I have been in a different places before specially the other Ritz hotels but I never met people as kind as they are here in Amman, I loved the stays there and I will repeat it as much as I can, it really deserves more than 5/5

  • 1/5 Eman Z. 7 months ago on Google
    Worst hotel ever! I attended a wedding at this hotel, and my phone got stolen at the hotel! The last thing I would expect at a 5 star hotel is having my phone stolen in a wedding. What’s even worse was the response from the staff, they were VERY unprofessional dealing with the issue, didnt give it any importance, and talked badly about us and the guests of the wedding, they closed the case the morning after saying they cant do anything about it! The hotel barely deserves 1 star, if my phone got stolen at a wedding then I dont trust staying in this hotel as they invade privacy. Highly unprofessional staff and unprofessional hotel, its a shame to be under the ritz umbrella!

  • 5/5 Mustafa A. 8 months ago on Google
    I was in Amman for my wedding and after looking at many options me and wife decided to stay at the Ritz Carlton, it was the best decision we took from getting greeted by security at the door gives you that safety feeling Esameel at the front greeted us with the biggest smile every-time we would areive at the hotel it was just great! The rooms were hands down one of the nicest rooms ive ever stayed at, the food was great and the hotel staff is super friendly, would recommend 10/10.

  • 5/5 B A. 11 months ago on Google
    My appreciation to Ali at Roberto’s. He professionally presented our dinner options with his recommendations that ended up to be fabulous. Thank you Ali, we will see you again in couple of days.

  • 5/5 Mohamed I. 10 months ago on Google
    I didn't stay at the hotel, but had the pleasure of attending breakfast here. Wonderful place with a beautiful interior lobby that is polished and ultra clean. Security is also top notch, which I appreciate for everyone's safety. The staff at the breakfast are wonderful and courteous, loved interacting with them and they served some delicious food. If you want to experience Jordanian hospitality and care, stay here for a great experience.

  • 5/5 Mohammed Abu A. 1 year ago on Google
    Unbelievably astounding construction for both parts of the hotel. The best construction material, the most spacious spaces available. Everything makes you feel the luxury of top hotels in the World. I love Ritz-Carlton... I will be back for sure.

  • 4/5 Muslim M. 1 year ago on Google
    Nice place to have meetings. the service, quality, atmosphere but extra fancy place. Although for such a hotel tier level the lobby is disappointing (proportional wise) it feels small and like a little maze, compared to the size of the building and the positioning of the counter is hidden. (Circulation wise)

  • 5/5 Peter B. 1 year ago on Google
    The staff is the biggest highlight. It truly felt like home away from home. The rooms are very spacious and well designed. Thank you again for making our stay memorable We also tried all the restaurants and highly recommend trying Soleil and Roberto’s

  • 5/5 Rajeev C. 1 year ago on Google
    A beautiful property, the experience I had from arrival to the departure was excellent. The staffs from the security, doormen, bellman, front desk, restaurant, driver etc all of them were were amazing, helpful and attentive. Quality of products were excellent and the room was spacious. Had a wonderful time at The Ritz Carlton.

  • 5/5 Michael E. 1 year ago on Google
    The hotel was absolutley amazing! From the doorman, to security, to all the staff in the lobby, it was truly a very easy check-in experience and wonderful stay. The best part of the stay was the service my wife and I received in the Club Lounge from Ameer and Mohammad. Both of the gentlemen were very kind and sociable. The service was truly top notch, and they ensured the whole experience of staying at the Ritz stays true to the name. Between the personable and phenomenal service from the two of them, we did not want to leave the hotel for any meals. it was truly a five star experience and a fun time, like we were on vacation with family!

  • 5/5 Nadia H. 1 year ago on Google
    We had the most perfect stay at the Ritz Carlton for our anniversary! Amazing service, amazing food, and amazing amenities all around! Not to mention the delicious deserts they have at Iris lounge! Chef Jude makes the most delicious eclairs and cheesecakes, definitely must try! Will for sure stay here again.


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