I recently had the pleasure of staying at this wonderful 5-star hotel, and I must say it was an absolutely spectacular experience. From the moment I walked through the main door, I was greeted with warm and professional service that left a lasting impression. The hotel facilities are simply stunning. Every corner is carefully designed and decorated with elegance and taste. The rooms are spacious, luxurious, and equipped with every amenity one could wish for. The bed was so comfortable that I had some of the best nights' sleep I've had in a long time. The hotel staff deserves special recognition. Their attention to detail and their friendly and helpful attitude made me feel like a truly special guest. They were always willing to provide recommendations for places to visit, restaurants, and activities in the city. Additionally, the hotel has excellent additional facilities such as a well-equipped gym and a relaxing pool. I was able to maintain my exercise routine during my stay and then unwind in the pool, which was truly rejuvenating. The hotel's location is also ideal. It is situated in the heart of the city, making it easy to access attractions, renowned shops, and restaurants. Furthermore, the area is safe and peaceful, ensuring a tranquil and enjoyable stay.

Five stars hotel located in the middle city of Amman where are you can reach many places by walking. Spacious clean rooms. Amenities available and easy AC control. Reception staff were very welcoming and well trained.

3 night stay - services was nice - good hotel to use for sleeping as you’re out and about in exploring Amman and the rest of Jordan. Traffic if horrible use Uber to get around.

It was a great experience where I spent three days in a conference. They have all the facilities to help succeeding in your planning for meetings. Food was great and with huge amounts. Employees are so friendly and helping.

I had one of best dinner ever. Despite that varieties are not so many yet they are very delicious. I enjoyed soup and salad. I like the idea that you pick from a wide variety of meat and chicken pieces and give to the chef to cook the way you prefer. My well done beef tender loin and lamp chops were cooked to perfection.

The service and items on the pool doesn’t indicate that it’s a five star hotel. Waiters are no where to be seen, beer is too hot ( its important for the beer to be super cold in summer) and there isn’t anything to snack on while at the pool such as nuts or crudités. I don’t know about you but my expectations were high🥲

We loved our stay at the Grand Hyatt Amman. I wanted to give a shoutout to Eyad at the front desk. He went above and beyond to make sure we had what we needed for our stay - if we're back in Amman we will definitely stay here again!

Stranded due to an airline cancellation this turned out to be a real treat. I cannot even say thank you enough for the hotel to provide an absolute perfect one night stay in one of the nicest hotel suites I had the pleasure to experience . It was a true pleasure and so relaxing anyway you see it. Allowing me to check out at 10pm, the lap indoor pool and modern gym. The food. Inexperienced the Buffett, the Italian restaurant and the executive lounge . Very secure building in the center of Amman . Nothing really in the immediate walking distance but inexpensive Uber or taxis are widely available.

I don't normally write a comment but my stay at the Grand Hyatt Amman was too amazing to not make mention. The hotel was clean and every employee I encountered was friendly, courteous, and professional. From the time I called the hotel to ensure airport transportation all the way until I checked out, the service was exceptional. Emad provided great service during the check in and out process. He made sure we were aware of all the amenities and specials available. Ali Al Amaireh, front office manager, was so kind to us. He offered to provide a space for us to rest if needed since we had a late flight. Diya, the assistant outlet manager, made sure we received the best service, and our orders were properly prepared every time we visited the lounge. Lastly, the food at all the restaurants and room service was delicious.

Sofian Alsarafande and Fawzy bni Essa of Hyatt Amman security provided absolutely excellent service and went well above and beyond to assist me with issues I encountered and items I had lost in the city. These gentlemen made my stay an amazing experience. Excellent hotel in all aspects.

Excellent staff and facilities. Great breakfast buffet and lounge area. Good location from which to explore Amman.

Like all the other hotels we have stayed in in Jordan: nice design, great staff with unfortunately very poor maintenance and mediocre cleanliness . air conditioning not sufficient, bed linen and curtains torn, chairs and floor have holes and are quite filthy, bathtub rusty etc. Small money maintenance that makes the difference . But again, as everywhere in Jordan: extremely friendly staff and great food. Hospitality in Jordan is a humbling experience. Just polish up the place and it can become a 5 star again

AC wasn't working that well so was feeling hot all night. Also there was no way to turn off a night light and i need darkness to sleep. Couldn't sleep too well because of these two problems

Excellent staff and facilities. Food at breakfast was delicious with many choices.

I stayed at the Grand Hyatt Amman for about a week and had a generally satisfactory experience. The hotel's location is quite convenient, with distinctive architecture across the street and a delightful Spanish restaurant nearby. An added bonus was the availability of taxis at the entrance, which were usually willing to match Uber prices, making local travel quite convenient. However, there were a few areas that could use some improvement. I noticed that the attention to detail in room cleanliness was not up to par, and I found some remnants from previous guests. No tiles underneath the sink in the two suites I stayed in was surprising and seemed to be a missed detail. The breakfast area was often chaotic during peak hours, with staff seeming unsure of their roles. I believe enhanced training would be beneficial to improve the overall service quality. On the positive side, any issues brought to the hotel's attention were addressed promptly and effectively, reflecting their commitment to guest satisfaction. Overall, my stay at Grand Hyatt Amman was decent. While there's room for improvement, particularly in cleanliness and staff training, the hotel still offers a satisfactory experience with its convenient location and responsive service.

I was in this hotel for 8 weeks and for sure will come back. I receive an upgrade room. Staff helpful and professional. Breakfast on top. A lot of restaurant around the hotel and inside.

This is an amazing place to stay. From the valet, to the security guards, the maintenance staff, and to all the men and women that makes this place work. They all treat you like family from the moment you show up to the moment you leave. We will always choose the Grand Hyatt of Amman as our place to stay while in the great country of Jordan. We've come here often for business and will continue to be patrons of this amazing hotel. If people post negative reviews about this place, then they're more than likely just extremely pretentious a$$hats and expect the world to bow down to them for their every desire. Nobody and no company is perfect. This place, prides themselves in making it as much of a perfect experience as they can provide.

My first stay in Amman Jordan and it was wonderful. The hotel was beautiful. The service was top notched. Breakfast was excellent. I enjoyed my stay and would recommend it

It is a nice place. Place is welcoming more and more. Lot of food menu options, conference area, washroom facilities and decicated staffs make this place a go-to hotel.

Known as the best hotel in Amman. Located in a really good area, not far from downtown, easily accessible. In house restaurant is basically Italian but there are so many great authetic goirmet options around. Clean, comfortable hotel and In the peak summer they have cold running water. Friendly reception.

I stayed for a long weekend and used the hotel as a base to explore Amman on foot (very doable from here) and Petra. The location is great for sightseeing and lets you walk everywhere you need. The rooms are a little more outdated than what I expected from a Grand Hyatt and for the price. Fixtures and furniture was pretty old, same as the bathroom. The view however of the city and blue mosque is very nice. I absolutely LOVED the breakfast, especially the fresh fruit - incredible Jordanian fruit available. The buffet was great and I do recommend it. Staff was nice, but especially Waleed Khalil from the concierge desk who went above & beyond trying to help sort out a problem with a transfer to Petra I had. Thank you again for your patience and willingness to help!

Nice hotel, a little out the way from most things, but it's easy to get a taxi/uber. The rooms are spacious and have everything you need. It's the usual standard for Hyatt, so few complaints, spa area was nice, sauna, steam room, and hot tub. Breakfast was nice with a good selections of food to choose from. They were also offering free arabica coffee and dates, which were nice

Best hotel i've ever been. The service is amazing. There are a lot of activites to do! And the food is really good.

Great stay! We stayed for one night in Amman and wished we stayed longer! Everything was great at the hotel, really good facilities, lovely food but the best was the service of the people. Everyone was super helpful. Sameer and his team were amazing. Thank you so much

I decided to celebrate my husband's birthday at Grand Hyatt and I have to say it was the best celebration we ever had as a family! Starting from the service at the front desk, led by Mr. Ali the manager, was absolutely outstanding! He made our stay at the hotel worth every minute. Thank you Mr. Ali for everything! Also, dining at 32 North for dinner and breakfast was super excellent. The birthday dinner was a dream with Yazan AlLouzi, Hamzeh and Dia. Thank you guys the service was 7 stars and the food and cake were delicious. All in all, very kind, professional and welcoming staff and the best hotel to stay in Amman.

Dear [Hotel's Name] Team, I wanted to take a moment to express my heartfelt gratitude for the incredible hospitality I experienced during my recent stay at the Grand Hayat Amman. My journey began with a delayed flight, leaving me feeling tired and drained when I arrived. It was then that I had the pleasure of encountering Waleed at the front desk, who noticed my exhaustion and ensured that my room arrangements were swift and efficient. Prior to my arrival, I had encountered some reservation issues on my end. Ehab from reservations went above and beyond to assure me that everything would be sorted out and ready for my arrival. Little did I know that this experience was about to be transformed by the extraordinary service I was about to receive. If you want the best bar experience please meet Khaled. An unfortunate mishap occurred in my room, and I immediately notified Ehab. Without hesitation, he called in Mamduh Alhmooze. Mamduh was not just the front desk manager; he became a true friend during my stay. He provided the most remarkable service recovery I've ever witnessed, going above and beyond to make my stay exceptional. Mamduh and I had several delightful chats during my stay, and he consistently ensured that my every need and desire was met with a warm smile. As a first-time visitor to Amman, I expressed my concerns to him, and he kindly handed me his card, reassuring me that I could call him anytime I needed assistance. He also recommended some incredible spots in the city, which far exceeded my expectations. I came to Amman with a certain level of interest, but thanks to Mamduh and the Grand Hayat team, my experience was elevated to an entirely new level. Mamduh's exceptional service, warm hospitality, and genuine care have left an indelible mark on my heart. I am not only eager to return to the Grand Hayat but also to explore more of the beautiful city of Amman. Thank you once again for turning my stay into an unforgettable experience. Your team's dedication to guest satisfaction is truly remarkable, and I look forward to visiting again in the near future. Warm regards, [Your Name]

The entire experience with the service was positive. The hotel has a modern appearance. Nothing is too much difficulty for the professional and pleasant employees.

Spent 4 nights at this Hyatt. Check in was great, fast and appreciated being allowed into the room early as our international flight arrived in the morning. The service at the restaurant was lacking, coffee was not brought to us even when we asked the servers. They just pointed you to the machines. We stayed at Dubai Hyatt with amazing service from servers. I was looking for water while sitter at public place and the server said it will cost me 5 Dinar if he brings me water, those are the rules yet few steps away there was free detox water. It felt the staff did not want to serve non Arabic speaking customers in the restaurant and in the lobby. We really enjoyed the Jordabian coffee server in the evening in the lobby, he took pride in his job and culture. The day time coffee server was not friendly at all and we had to ask him for the Jordanian coffee. He seem not interested at all to serve the customers. Overall, good hotel but I would probably not be back to Amman Hyatt. The Hyatt standards do lack but we have really enjoyed our Hyatt experience in the other cities.

The hotel was awesome! The staff is very friendly and accommodating. There are multiple delicious options on the breakfast and dinner buffet for everyone to include vegans.

Top notch hotel used by a lot of tour companies, including the one I used. Breakfast buffet variety was superb. Club floor concierge had an excellent selection of small bites from 5-8pm making dinner almost un-necessary.

Check in was excellent. The room is superb. Looking forward to a wonderful stay, enjoying Jordanian hospitality.

The hotel is very basic. It has issues with cleanliness. The rooms are not cleaned very day, just the towels are exchanged. Breakfast is very poor but the staff was nice

Ahmad sharif was a very nice man great service 👍

This is the second time my husband and I choose to quarantine in this amazing hotel. 30 days is enough to assess all aspects and amenities offered by a hotel. Everything, from hygiene to food, is on point. Most importantly, all the staff are super friendly, but I have to praise one of them in particular: Hadi. He didn’t spare an effort to make us feel comfortable. I am sure you will see us again very soon!

Cute hotel,staff and services . The view up north of it Oh my God , stunning

The Italian restaurant there is very nice, the food is delicious 😋 😀

Nice place. Need changing the toilets 🚻style to appropriate the Muslims countries

Visited to attend a business event, the service was very good, clean, the location in Amman is good, the parking is not that much as there is no parking space for guests and they have to pay for valet although the garage is located near to the hotel and they owned it.

Everything is more than perfect, one of the hotels in amman

What a beautiful hotel! The food was amazing! Our room was spacious and clean. The breakfast was amazing.....you will not be able to resist the huge selection! The staff is very friendly and helpful. They make you feel like you are on vacation, because they cater to all 9f your needs!

I stay at the Grand Hyatt on a regular basis since 2019 for business trips: I normally don’t like hotels but I am a huge fan of the Hyatt in Amman not only because of the quality of the place (everything from rooms to the spa including the amazing breakfast) but mostly due to the great staff who are very professional and make you feel at home at the same time. Thank you great team!

Love the open air bar. I went in early Nov, so it was a bit chilly in the evening. Nice place to hang out.

Great 5 star hotel great service Have meeting rooms and conference place. Love the terrace and the restaurants there, and the disco Exceptional service and very helpful staff Hifhely recommended

Nice modern hotel. Room is clean. I like that the windows can be open to let fresh air in. Hotel staffs are friendly.

Do yourself a favour and stay here. Might've been different because we're Globalists. However, I can say this is one of my favourite hotel stays in my lifetime. The service is the gold standard, rooms are beautiful, and the food is incredible. Would 100% return.

This place is amazing!! The appetizers, main course and deserts are incredible!! The service is A++++++! Love this Place!!

Hyatt Residences for one month... great stay... the staff was so kind and friendly, especially breakfast crew. The variety and food was very good and was the highlight of our mornings. The pool and spa had everything you needed, with great views of the city. Overall, great stay.

I do travel a lot, this is one of the best hotel I have ever booked. I strongly recommend this place, everything was perfect from A to Z. A special mention for the bed, extremely comfortable, and for the dinner and the breakfast. There were so many delicious and fresh made dishes and options for both buffets, we were simply amazed by the variety and the quality of what they offer. Staff is friendly. Bar is perfect to chill out otherwise there is also a swimming pool; hotel is extremely well located. All Perfect.

Very nice hotel in a central location. Rooms are spacious and very clean. We had two rooms with interconnected doors for the family- this was perfect. Gym and Spa are amazing, very modern equipment and spacious Spa.

Very nice hotel and even better service. The manager Mohammad responded promptly to an issue we were having with requesting an electricity converter. Although the problem was not fixed, he definitely spent several hours trying to help us before it was realized the hotel did not have a converter. It’s also nice all the managers wear suits even in July. Speaking of which the hotel was well air-conditioned and often times just a bit chilly which was amazing when coming back from shopping the downtown streets of Jordan. The hotel itself is well-kept and very clean, going through the side door for security is a must in Jordan and every reputable hotel has this feature. The fitness center, outdoor and indoor pools are a good size. What’s really nice is the hotel doesn’t allow any parties at the pool in the evening so you do not hear any noise. Our room overlooked the pool and the outdoor terrace which was nice so we could have the view without the nuisance. Also an absolute must the hotel rooms are soundproof. Interestingly, I noticed anytime we put trash outside the door even during odd hours it was picked up shortly. I think the cleaning staff is always cleaning and does a good job. One of my only pet peeves with the hotel is that when you order room service they bring a tray instead of a cart so you don’t really have a good area to have dinner except by using the work desk. I also thought the design of the bathroom was well thought through, I often find hotels where the shower water runs into the rest of the bathroom, here the shower was enclosed next to the bathtub with a good area to stand in and the seal kept the water from running into the rest of the bathroom. For individuals with club access like myself it is very nice set up on the ninth floor and the manager Ali takes care to make sure everybody is well received and taken care of. For example I needed to have several work documents printed but did not want try and to log into the hotel computer and chose instead to send an email to Ali who would print them for me. The happy hour is from 6 to 9 PM and they always have a good assortment of snacks and tapas type meals. Even though this is an Islamic country alcohol is allowed in the Hyatt hotel, and as an American I was quite relieved! This is probably my fourth visit to Amman, but my first time staying at the Hyatt. Now I know for my return trips this is my hotel- home away from home.

I stayed four nights at Grand Hyatt Amman. Room was nice, very clean, comfortable bed, shower and bathroom. Breakfast buffet I much liked and had a nice selection of local and international food. Staff was very friendly specially Mr. Suhaib was very gentility. But there was a reception lady called Sara which was very tuff and a rude lady and her behavior was very bad. I recommend moving her to the back services.

I stayed two nights at Grand Hyatt Amman. Room was nice, very clean, comfortable bed, shower a bit old but spacious bathroom. Staff was incredibly friendly and helpful from reception, to breakfast staff and the security team at the entrance. Breakfast buffet had a nice selection of local and international food.

Over all good hotel Suhaib on the front desk went above and beyond. Rooms are nice and clean, the bad thing is that u need to request the water instead of just sending it every morning. I did laundry honestly super over priced for just 2 shirts and some socks was slammed with 50 JOD 😳 Clean spa Clean swimming pool Very nice lounge And again sohaib is such a wonderful helpful person my stay will end in 2 days over all as a person who's loyal to hyatt chain I liked the hotel- and loved jordan and the Jordanian culture!

It's one of the 2nd row of a 5 star hotels in Amman, located in the heart of the city. Its a good choice for conferences, galleries and events, you can say it's kinda class. Actually, I was working with several events agencies before 15 years, it was a good choice, good services, delicious food with affordable prices, But after all those years without visiting it, last week I attended a workshop in its ballroom, I noticed that the coffee break is still good, delicious cookies and pastries. But when we get the lunch break, I get shocked! Nothing was in its good taste! That's not only my opinion, most of my colleagues said that too, Tabbouleh is not Tabbouleh, Fattoush is not Fattoush and so on. Also the main dish needs improvement! I felt that the chef was new or a trainee person! I don't know, for sure there's something wrong and that's not the Grand Hayyat that we know! Despite that, everything was good, and the staff were very helpful and the service was very good, starting from the valet, security, housekeeping and waiters.

Nice location for Amman highlights, very friendly and helpful staff! Rooms are a little dated, but very comfortable and clean. Excellent pool, sauna, steam room and hot tub as well as gym. Lounge was terrific. Globalist benefits are nicely delivered at this property! I would definitely stay again.

A fantastic hotel to stay at while in Amman, the rooms were spacious and very comfortable. The spa/pool area was our favourite amenity, and very clean. The buffet and restaurant had a superb selection of delicious foods. Staff were very professional and accommodating to guests needs.

I want to thank Mr Wael Aldalahmeh For taking the time to reach out to me and explaining the situation Which I respect this man And let me tell you that this was a 6 star Service And you know for sure you will always have a customer that’s me as long as I come to Jorden Hyatt Amman will always be my number 1 Thank you sir Good man And a Great please to stay Thank you from Fayez Ayesh

Great stay and exceptional staff. Lobby is spacious and pool and gym are good. Everyone working here wants your stay to be amazing! Location is great and close to everything. Food is delicious.

We loved our stay at Grand Hyatt Amman! The breakfast was phenomenal and had a lot of variety. As globalists, we had lounge access on the 9th floor. The lounge had wonderful views of the city and had an impressive dinner service starting at 6 pm. The gym has all the equipment you need. Everything was perfect except for the valet who demanded more tip because we apparently didn’t tip him enough. We just started parking on the street.