Mawakeb Travel & Tourism - مواكب للسياحة والسفر image

Mawakeb Travel & Tourism - مواكب للسياحة والسفر

Travel agency Tour agency

One of the Most Reviewed Travel agencies in Wadi Al-Seer


Address

Ali Nassouh At-Taher St., Amman, Jordan

Website

www.facebook.com

Contact

+962 6 581 4545

Rating on Google Maps

3.90 (1.3K reviews)

Open on Google Maps

Working Hours

  • Friday: 11 am to 7 pm
  • Saturday: 9 am to 8 pm
  • Sunday: 9 am to 8 pm
  • Monday: 9 am to 8 pm
  • Tuesday: 9 am to 8 pm
  • Wednesday: 9 am to 8 pm
  • Thursday: 9 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: trip (13) hotel (13) staff (10) people (9) time (9) experience (9) agency (8) service (8) room (8) good (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 jasmine n. 6 years ago on Google
    Nice people but i would not recommend. They only speak arabic and everything is very disorganized. They also need updated buses or should at least clean them. The bathrooms on the bus do not work. Ended up having to switch buses for an unknown reason which was very stressful. Also, there are lots of stops that you must pay extra for. If you do not choose to go on these stops, you may wait on the bus or wander on your own. Also wasted alot of time waiting for people who did not come back to the bus on time which messed up the time schedule. The food that was provided at wadi rum was minimal. Also, the stops along the way were very crowded, as multiple buses stopped at the same time. It is impossible to buy anything at the stops.
    12 people found this review helpful 👍

  • 1/5 Lilah H. 1 year ago on Google
    Absolutely horrible. If I could give zero stars, I would. My family and I booked a trip to Wadi Rum to stay at the Bubble Luxotel for 2 days, 1 night on Tuesday. However, we received a call the day before informing us that the hotel is fully booked and that they’ll have to downgrade our hotel and give us the price difference. On top of that, they tried to tell us that they called us prior which is a complete lie, as not a single one of us received a call from Mawakeb. We sat 30+ minutes in traffic to go to the Swefieh office to receive our refund. It makes zero sense to book our trip weeks in advance, make us pay upfront, and then call 15 hours beforehand to inform us the hotel is “full”. Save yourself the headache and book with a different agency. What a horrendous experience.
    9 people found this review helpful 👍

  • 1/5 Sam A. 1 year ago on Google
    Very bad service ! I don’t recommend them at all Staff are not ready to help!!
    6 people found this review helpful 👍

  • 1/5 Omar R. 8 months ago on Google
    Very bad service and did not care about any of the people, did not tell anyone about the problem and told us that they won’t fix it. Also did not make a hotel reservation even though we paid for it
    4 people found this review helpful 👍

  • 4/5 Amjad A. 1 year ago on Google
    Supportive and serves the job. The only remark they dont provide recommendations. I guess they need to collect reviews after travel to build better database to give customers multiple preferences based on their priorities
    4 people found this review helpful 👍

  • 1/5 Maram M. 1 year ago on Google
    Very bad service, rude staff and unprofessional!!!! Disappointed that I booked with you…
    4 people found this review helpful 👍

  • 1/5 Mohannad B. 8 months ago on Google
    this is one of the worst companies, our bus stopped for 2 hours in the sun on the way to aqaba and we had children and old people on the bus. When we went to the hotel we realized that they even forgot to make a booking. I don't recommend
    3 people found this review helpful 👍

  • 1/5 Mohammad B. 8 months ago on Google
    Very bad experience with this group and do not recommend at all
    3 people found this review helpful 👍

  • 1/5 mohime l. 1 year ago on Google
    The worst experience of my life. I was promised a hotel for 4 people and ended up with a single room with 2 beds and the hotel provided a 3rd spare bed as compensation. We asked the hotel what was the issue? They said that the agency had booked us a 3 person room for 4 people. We contacted the agency and of course, as the other reviews said, they had 0 communication and completely ghosted us and ignored any comments we had. The hotel was trying really hard to find us a 4 person room but it was completely full. Very unprofessional very disrespectful and really sad that it ruined our umrah trip because we had to deal with all this hassle.
    3 people found this review helpful 👍

  • 1/5 Suha A. 1 year ago on Google
    Zero Credibility ,,, Isranbul trip ,Driver refused to drive us to airport due to traffic jam we had to take a Taxi and walk more than 300 m to find one ,flight delayed for 6 hours without sending any notification of this delay ,business meetings were cancelled ,work disrupted and no compensation was provided till now once you pay staff will not cooperate or answer their phones ,NOT RECOMENDED at all ,
    2 people found this review helpful 👍

  • 5/5 Zaina B. 8 months ago on Google
    Great customer service, they gave me exactly what I wanted and at the right Price
    1 person found this review helpful 👍

  • 1/5 فادي �. 8 months ago on Google
    I spoke to Hassan..was good in speech but not professional old school in marketing may be he is young but need development.. Lying is not good in marketing. Will effect the reputation. So, I cancelled mawakeb and went to other.
    1 person found this review helpful 👍

  • 1/5 king g. 8 months ago on Google
    Please please think twice before booking with this company….worst day of my life
    1 person found this review helpful 👍

  • 1/5 Yasmin s. 1 year ago on Google
    never book with them. worst experience ever! i arrived to the hotel to find out there are no rooms available even thought they told me there are alot of empty rooms i waited 3 hours!!! staff are very rude and they dont answer any calls
    1 person found this review helpful 👍

  • 1/5 ghada o. 1 year ago on Google
    I don’t recommend trip ( Trabzon - Samson) to any one .. total waste of time and energy, we could have spent this 8 and a half hours in the bus with something more fun.. besides the bad air conditioning of the trip bus made it un comfortable especially this month August.. otherwise Mawakeb could have replaced it with (Trabzon - Ordu) trip.. as a better option .. So don’t waste your energy on this trip.. find other options!!
    1 person found this review helpful 👍

  • 3/5 abood w. 2 years ago on Google
    Staff is nice but unless its a really special offer the prices are above the usual
    1 person found this review helpful 👍

  • 5/5 H. A. 7 months ago on Google
    Excellent service and skills from the agent and they earned me repeat business with them.....

  • 4/5 Jamal Z. 7 months ago on Google
    They are honest and provide better prices than the hotels themselves

  • 5/5 Suha Y. 7 months ago on Google
    I went with them to petra , wadi rum , aqaba , they are organized, and on time , the bus is very good, clean , air condition is excellent , music is nice etc.. ,all staff are kind and polite special thank to the bus driver for the safety drive , and amr al masri he is very professional, helpful, kind and give full information about the trip, I reccomend every one to book through them.

  • 1/5 Hazza H. 6 months ago on Google
    We faced problems with the reservation, as we had booked a room with two beds, and upon arrival at the hotel, we were given a room with one bed. We were not helped by the Mawakeb company, and we had to pay more to give us a good room.

  • 5/5 Shadia N. 7 months ago on Google
    A great team and services, they are honest and accountable, also special thanks to Mohannad / Sweifyeh office for his support and commitment.

  • 3/5 Akram H. 6 months ago on Google
    The travel agency in question holds a generally positive reputation, and their staff are known for their friendly demeanor. Nevertheless, if you're on the hunt for budget-friendly deals, this agency may not be your ideal choice. Their pricing strategy includes an additional 3% charge if you opt to pay with a card, which can be quite inconvenient in today's cashless world. Financial institutions like banks would argue that this surcharge should not apply for card payments, especially through VISA. My experience with them involved purchasing Turkish Airlines tickets to Antalya in 2022, priced at 400 JOD per person. While the trip itself went smoothly, I couldn't shake the feeling that these tickets were on the expensive side. This year, I decided to take matters into my own hands, conducting online searches and exploring different travel agencies. The result? I managed to secure a more budget-friendly option elsewhere. The key to a satisfying travel agency experience lies in their willingness to assist you in finding the best prices. Unfortunately, this agency seems more interested in promoting flights that benefit their profit margins, making them less accommodating for budget-conscious travelers. If you're watching your wallet, you may want to explore alternative options.

  • 5/5 Wageh G. 8 months ago on Google
    Exceptional service, the attention to detail in planning my trip to spain was impressive, and everything ran smoothly from start to finish. I'm grateful to Ahmad Qawas

  • 1/5 Layal K. 2 months ago on Google New
    Extremely bad experience, we were promised things by this company and when we got there it was completely different and much worse. Will definitely never go through them again.

  • 5/5 Jihan J. 3 months ago on Google New
    Very good services and very friendly staff and excellent prices extremely recommended

  • 5/5 Ahmad K. 1 year ago on Google
    I had a nice experience reserving a hotel room in aqaba(Tala Bay) by Mawakeb, the customer Rep was fast and efficient, and did everything online, i paid using E-fawaterkom.

  • 3/5 anas u. 8 months ago on Google
    Prices are good and service overall is good, but canceling is made too hard and even impossible sometimes

  • 5/5 Saleh A. 1 year ago on Google
    Friendly Team Mr Osama From jabal Al Hussain Branch . He was Gentle and helpful

  • 5/5 Eman R. 1 year ago on Google
    Kind staff and cooperation with us especially osaimer he contact us with all the time to make sure that everything is good

  • 1/5 Baza A. 1 year ago on Google
    Their Umrah trips are tricky and they are not trustworthy, about 2 days were wasted from our 5 day trip, very long waiting times during transport (we had to wait for 5 hours in the airport due to their lies) l, prices for the same trip (people in the same group got more expensive prices), we had the worst experience with Mawskeb, we never recommend to anyone!!!

  • 3/5 Ayoub Y. 2 years ago on Google
    Good offers, and affordable prices. However, staff are usually busy with other clients, they should recruit more people to avoid having people waiting for hours

  • 5/5 Marwa Odai H. 2 years ago on Google
    I had a wonderful time visiting Petra/Aqaba and Wadi Rum. Prices were reasonable and the staff are cooperative and a special thanks goes to Amer for being an awesome tour guide

  • 5/5 fadya a. 1 year ago on Google
    I highly recommend we went to Petra/Wadi Rum (UFO lux hotel) first time in Jordan to deal with the best tour office. I had terrible experiences with other offices before everything was as organized, and I Want to thank Razan for the office and your guide Anns and Malek, you guys, were very cooperative thanks for giving us pleasant memory about those beautiful places.

  • 5/5 Ahmad A. 2 years ago on Google
    Very helpful team .. very competitive prices

  • 4/5 Shada A. 2 years ago on Google
    The best service... the girl who is help me her name is Rasha Very kind and professional at her work

  • 5/5 Farah M. 2 years ago on Google
    Thank you Mr. Samer Hilali for your assistance, wish you all the best with Mawakeb ❤

  • 5/5 Rania Y. 2 years ago on Google
    Trustfull, koloud is very nice and helpfull thank you

  • 5/5 Marwan K. 2 years ago on Google
    Trustworthy they do everything as promised Friendly main objectives costumer satisfaction finally of course all with professionalism.

  • 5/5 AsH 2 years ago on Google
    My favorite travel agency to book in Deadsea hotels... especially Kempinski Friendly professional staff, very easy room reservation process... everything through phone call, whatsapp and online bank transfer Never tried outbound destination with them.


Call +962 6 581 4545 Open on Google Maps

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