1/5 James D. 6 months ago on Google
Weird
experience.
Staff
at
night
super
kind,
smiling,
helpful.
But
the
charger
in
my
bed
didn't
work,
so
I
came
down
to
reception
at
5am,
and
the
nice
night
manager
plugged
my
phone
in
for
me
at
the
front
desk.
Great!
Came
back
at
9am
and
the
new
lady
at
the
desk
had
unplugged
it..
so
I
had
very
little
battery.
I
asked
why
she
had
unplugged
it,
and
she
said
it
was
hotel
policy.
I
told
her
the
night
manager
had
offered
and
I
explained
that
I
really
needed
charge
for
today
to
operate
in
Amsterdam.
She
said
if
I
didn't
like
the
hotels
policies
I
could
leave.
Really
unnecessarily
aggressive,
rude
and
a
poor
attitude.
Instead
of
apologies
and
simple
solutions,
she
was
aggressive
and
threatening,
and
when
I
asked
if
I
could
use
a
towel,
she
said
yes
they
are
8
euro..
Given
the
previous
night
they
had
offered
one
for
5
euro,
I
reminded
her
of
this,
and
said
no
thanks.
She
then
said
oh
you're
being
aggressive,
you
have
to
get
your
things
and
leave
or
I'll
call
the
police..!
I've
never
been
treated
like
this,
after
having
travelled
a
great
deal.
I
was
forced
to
leave
hours
before
checkout
and
with
bad
energy,
little
battery,
and
bags
in
hand
in
the
morning,
messing
up
my
day.
The
lady
was
dominating,
bossy,
arrogant
this
morning
..not
gentle
or
kind.
Maybe
she
doesn't
like
tourists,
or
is
just
having
a
hard
time
atm..
Anyway..
hopefully
management
will
check
in
on
her,
and
put
her
in
the
right
role.
Love
and
understanding
need
to
come
first
at
the
front
desk,
especially
in
environments
like
this
one.
Shame.
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