1/5 thao h. 5 months ago on Google • 4 reviews
I
recently
dined
at
Hosokawa
and
while
the
food,
especially
the
wagyu,
lived
up
to
expectations,
the
overall
experience
was
ruined
by
a
number
of
service-related
issues.
To
begin
with,
the
service
provided
by
the
Asian
male
server
was
nothing
short
of
disappointing.
His
demeanor
was
consistently
rude,
failing
to
offer
even
a
basic
greeting
or
acknowledgment.
This
was
particularly
evident
when
I
informed
him
of
my
lactose
intolerance,
to
which
he
responded
with
indifference
and
walked
away.
Right
from
the
beginning
of
the
night,
when
we
just
settled
in
out
seats,
he
forcefully
placed
the
menu
in
front
of
my
face
without
a
word
of
greeting.
Even
a
simple
request,
like
changing
my
boyfriend's
chopsticks,
was
met
with
silence
and
a
lack
of
courtesy.
Furthermore,
when
another
server
made
an
error
by
omitting
a
"slide
of
fresh
passion
fruit"
from
my
drink,
it
was
the
same
server
who
returned
with
a
half
a
passion
fruit,
dropping
it
into
my
glass
without
a
word,
still
maintaining
his
unpleasant
attitude.
His
behavior
was
the
most
frustrating
aspect
of
our
evening.
Furthermore,
there
was
a
notable
lack
of
explanation
of
the
dishes
from
the
staff.
This
left
us
feeling
somewhat
uninformed
and
disconnected
from
the
dining
experience.
However,
I
must
commend
another
staff
member
who
noticed
the
issue
with
my
drink
and
offered
to
make
a
replacement,
which
was
a
nice
gesture.
Additionally,
the
appetizer,
tuna,
was
served
cold,
dry,
and
tough,
which
significantly
impacted
our
overall
dining
experience.
The
disappointment
extended
to
the
dessert
as
well.
Waiting
20
minutes
for
a
bowl
of
sour
sorbet
with
underwhelming
fruit
cuts
and
irrelevant
juice
floating
at
the
bottom
left
much
to
be
desired.
While
I
understand
the
limitations
due
to
my
lactose
intolerance,
a
proactive
approach
to
inform
me
of
the
dessert
change
and
offer
alternatives
would
have
been
appreciated.
Unfortunately,
this
was
not
the
case.
The
overall
impression
left
by
the
waiting
staff
was
one
of
unprofessionalism,
unwelcoming
behavior,
and
frankly,
disrespect.
In
light
of
these
service-related
issues,
I
hope
the
management
takes
steps
to
rectify
these
shortcomings.
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