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Waldorf Astoria Amsterdam

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One of the Most Reviewed Spas in Amsterdam


Address

Herengracht 542-556, 1017 CG Amsterdam, Netherlands

Website

www.hilton.com

Contact

+31 20 718 4600

Rating on Google Maps

4.80 (1K reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (51) service (34) room (27) stay (25) Amsterdam (24) staff (23) breakfast (23) experience (21) Waldorf (19) amazing (18)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Stine W. 1 year ago on Google
    We spent 3 lovely nights here in a canal view suite. It was a very homey place. Everything was comfortable and the staff are all very friendly. The restaurants and bars are great. The rooms are delightful. The location simply can't be beat. The only minor issue I noticed is that there are about 1-2 tables too few in both the breakfast and the tea room. Breakfast could sometimes be crowded and if you eat at the restaurant around tea time you get a table so tiny you can barely fit your meal on it. It is not cheap, but I enjoyed it
    2 people found this review helpful 👍

  • 5/5 JohnWitnessevent 2 years ago on Google
    The room was very beautiful and clean. Location was perfect since everything was I. Walking distance. Front desk was friendly and answered all our questions. We would stay here again.
    1 person found this review helpful 👍

  • 5/5 Zak 2 months ago on Google • 468 reviews New
    Absolutely phenomenal service! Highly recommended! The service was amazing from Kirsten prior to our visit. She emailed me and confirmed details of our stay. Upon arriving, the reception and concierge staff were amazing. This continued throughout our entire stay. The spa facilities were perfect. The mixologist at the vault bar made us custom-made cocktails based on our preferences, I can not recommend this enough! Monica at breakfast provided amazing service. Thank you so much!

  • 5/5 Jeffrey D. 6 months ago on Google
    This is the very best hotel in Amsterdam hands down! The balcony room was fantastic. Service is the very best. Food was top notch! Coffee shop right around the corner was convenient! Expensive but worth every dime! We recommend the private boat dinner cruise. Everything was perfect. The staff is just so amazing and nice and thoughtful.
    1 person found this review helpful 👍

  • 4/5 Tracy R. 7 months ago on Google
    Incredibly beautiful property well-situated in old Amsterdam and along a canal. Staff is beyond attentive and professional. Checking in started the experience with water and house-made chocolates. Once checked in, they showed us around the property and gave us a little history around the original buildings. Our room was lovely and well appointed-modern yet elegant. We had breakfast and drinks at the hotel. Both highly recommend. My only reason for not giving five stars was the vastly different experience on Monday and Tuesdays. They close their bar on those two days so they cannot provide any drinks other than wine which I find at this price point for a hotel ridiculous. Also, while they were showing us the gardens they told us how beautiful they were to walk, but wouldn’t allow us to bring cocktails out there to sit and enjoy the weather. The only place to have a glass of wine was their main lobby on Monday and Tuesday yet they did not provide any live music or their afternoon tea experience as they did on the weekends. Frustrating they had the same price point for other days yet shorted our experience because we stayed early in the week. For this level of hotel I would expect a consistent daily experience!
    1 person found this review helpful 👍

  • 5/5 Rob N. 2 years ago on Google
    Just one of the best hotels I have ever visited on a top location in Amsterdam. A great choice for a short getaway. The hotel was clean, the receipt was very friendly and correct, the building beautiful and stylish, great rooms. All is breathing hospitality. A great experience, we will absolutely come back
    1 person found this review helpful 👍

  • 5/5 keren k. 2 years ago on Google
    Excellent quality, excellent service, best spa in Amsterdam and I think I visited all the most recommended ones. The spa has heated adjustable beds and a pregnancy prenatal specialist who's massage is no less than medicinal really. The vallet parking brings you back your car completely clean, and the breakfast was super nice, kinda like an afternoon tea but for breakfast. We also had high tea at the peacock alley which is super recommended and dinner at spectrum- which is probably the best Michelin restaurant we've visited as vegetarians- you don't get the feeling that you are missing anything because you eat plant based, on the contrary (and tbh, we've been here also when it was liberije zusje, and it was amazing then and it stayed amazing, really I adore the chef and the team for making it such a lovely homey experience, we didn't want to leave haha). Overall, great service lovely different services/parts of the hotel, highly recommended.
    1 person found this review helpful 👍

  • 5/5 Valentina S. 1 year ago on Google
    We only visited the bar, and it was such an amazing experience. The Italian guys were very nice and helpful with the choice of the cocktails, the atmosphere was super cozy. We loved the fact that it's an intimate spot, far from the chaos of the area. We will definitely come back!
    1 person found this review helpful 👍

  • 5/5 Luke L. 2 months ago on Google • 116 reviews New
    Such a beautiful hotel and location. Exceptional service at all times. You are made to feel like royalty on arrival and during your stay. Strongly suggest booking a massage or something at the spa at least the day prior. The breakfast was the best I have ever had and just overall the best place I have ever stayed. Can’t wait to go back one day!

  • 5/5 K. K. 1 year ago on Google
    I went for the afternoon tea last Saturday. The service and food were amazing. It was the first time that I enjoyed the nice service more then the food and in the Netherlands that is something like impossible. The service and the kindness of the staff is worth 5 stars. A big thanks to Ashanti and Eddy for their friendly service. Definitely I will come back to enjoy the atmosphere and service again.

  • 5/5 Grace A. 1 year ago on Google
    Well we know that we can never go wrong with Waldorf but this place still impressed us in every single aspect. Their lovely staff were extremely nice and helpful, and made our stay exceptionally comfortable. We had an early morning flight and had to check out by 5AM in the morning, and they prepared a box of freshly baked croissants for us. Thank you Waldorf Astoria! We’ll definitely come back!

  • 5/5 Tsui Hei Y. 1 year ago on Google
    Wow. My husband and I have stayed at a lot of hotels, including the Waldorf Astoria property in Key West, but none compared to the Waldorf Astoria in Amsterdam. While the property is gorgeous, well located, and beautifully decorated, the most stand out thing about this property is the service. Their staff is unmatched. The concierge contacts you before your stay to help you plan your trip, answering all your questions before you even check in. Once you are there, the staff treat you like royalties. Nick from room service was especially friendly, answering all my husband’s millions of questions with no complaints. The spa here is beautiful and the service is perfect. I felt all my stress completely gone after our spa treatment. Oh and don’t get us started on breakfast. My husband is a night owl and will not get up for any hotel breakfast… except for this one. The breakfast served here is so delicious and once again, the service is *chef’s kiss*. Our waiter remembered us from the day before and even made us a special breakfast the second day! I wish I remembered his name because he was amazing. It honestly was the best stay of our lives. My husband even left something at the hotel and they contacted us so quickly and promptly for us to be reunited with the item! Our only complaint is that we wished we had stayed longer!!!

  • 5/5 Ben S. 8 months ago on Google
    This hotel is so beautiful and well-located in Amsterdam. The signature scents and the turn-down service really make you feel pampered. The rooms are beautiful and the staff are incredibly caring. I think our favorite aspect is the spa and garden areas - which are so fancy and impeccably maintained (and there was no crowding even on a Saturday morning in August). If I had any feedback, it would be that we have a tough time getting through the epic breakfast tower and I wonder if there is a way to make it easier to customize/size the tower down. We were very happy on our second stay here. This is a lovely way to spend five days in Amsterdam and I hope we'll be back soon.

  • 5/5 jason c. 6 months ago on Google
    Would give 6 stars for service if possible! Any restriction, and preference, any request was promptly addressed with a smile and "of course". Rooms were smaller than expected but nice. Cozy comes to mind. Best burger I've had in years! Watch the step down right after the doors coming in though!

  • 5/5 Chris D. 6 months ago on Google
    Everything about this hotel is tasteful and elegant; but it is the staff that makes a stay here so lovely. They are gracious, welcoming, flexible and capable. The pride they take in the hotel is palpable as is their genuine investment in their guests’ experience and comfort.

  • 5/5 Simba I. 7 months ago on Google
    I have just spent three of the most enjoyable days at the Waldorf Astoria, Amsterdam. While the hotel itself was impeccable, the room spacious, comfortable and spotless, it was the people who made our stay outstanding! Every person representing the hotel did so with the most pleasant, helpful and welcoming approach . No request was too big or too little. Each person made you feel like you were the only guest in a private house.

  • 4/5 Josh K. 7 months ago on Google
    Very high price, great overall but a little disappointing. It was my first time staying at a Waldorf Astoria. Everything was top quality, everyone was super friendly, the bed, the room was world class. However, I was expecting more offerings, for example complementary snacks and fruits, actually, maybe an executive lounge. Nothing to complain. Just thought to receive more with the price tag.

  • 5/5 Conrad W. 6 months ago on Google
    Just left the Waldorf Amsterdam and I felt compelled to write a review right away..as everything was so wonderful.. The Waldorf- Astoria Amsterdam is a five star hotel in every aspect.. welcomes you with super cordial hospitality while anticipating every need. The concierge have connections like none other.. One day we ask to go to De Kas a highly rated and most excellent restaurant .. and incredibly they got us is. When they told us of their success, they seems more vested in the process than we .. in other words they truly care. What a great location and rooms.. Had a cocktail in the Gold Bar ( old back vault) .. the mixologist was one of the very best we have experienced.. another example of not only there excellence but making the experience so memorable.

  • 5/5 Robert G. 4 months ago on Google
    The Waldorf Astoria is an amazing hotel. Arguably the best hotel in Amsterdam (maybe even the Netherlands?!). Everything from the check-in process, to the very warmly appointed rooms, to the all-day menu at the Brasserie, and ultimately the service is just outstanding. Can HIGHLY recommend the Waldorf Astoria for the discerned traveler looking to stay at a quality hotel in Amsterdam. Note the rooms are whisper quiet, even at the canal-view side!

  • 5/5 Katie K. 4 months ago on Google
    Enough good things can’t be said about this place. I have never experienced the level of service we received here. The concierge was extremely helpful throughout our stay!

  • 5/5 Andi H. 4 months ago on Google
    I passed by this hotel with a friend during my holiday in early October. We had dinner at the lounge restaurant and then we took some drinks at the bar. The hotel is beautiful, the service was good and the staff very kind and helpful, especially the Italian guy at the restaurant (unfortunately I don't remember his name but he was from a city near Venice) and the two Sicilian guys at the bar. When I will pass through Amsterdam I will definitely return!

  • 5/5 Eric B. 3 months ago on Google • 21 reviews New
    Floris and Frank were so amazing upon arrival. We were greeted with warm towels and even got to pick our own fragrance. Katharina, the GM, wrote a special note for our anniversary stay which meant a lot to me. We had breakfast, attached below, and it was Phenomenal. We also got two massages and every staff member there was the bomb! Every staff member makes you feel at home and like family no matter who you are. Highly recommend. 100000/10 :)

  • 3/5 Sara D. 3 months ago on Google New
    The receptionist was great, the concierge was horrible, and lost a lot of time. The door man wasn't always there and wasn't so helpful with our bags. Didn't love location, we had an option to choose a sent for the room which stole me away bec I am very into smells. I didnt feel the sent at all and mentioned to them. So that was a bummer for me .

  • 5/5 Jonny S. 2 years ago on Google
    Superb stay, perhaps the best hotel I have ever stayed in, and service was second-to-none from the moment we walked through the door to the moment we left! I hope we can return one day.

  • 5/5 Steve L. 2 years ago on Google
    Staying at this hotel is an amazing experience. I've stayed here numerous times and leave more impressed after each stay. Everything from communication before arrival, the arrival experience, the building, the room, the facilities, the house cleaning, and especially the staff, is exceptional. Giving this hotel the credit it deserves requires more than a paragraph review, but succinctly put, its easily among the best hotels in the world. On a side note, the Hilton Diamond benefits applied at this hotel are fabulous and unparalleled in my long running experience with the Hilton chain.

  • 5/5 Manni G. 2 years ago on Google
    I am so glad we stayed there for our 5-day trip in Amsterdam. I'd say this hotel is one of my favorites among all the hotels I've stayed in various countries. Their service was top notch and personal. We tried their restaurant Spectrum as well and it was absolutely amazing. We definitely want to go back again next time we visit Amsterdam!

  • 5/5 Daniel K. 2 years ago on Google
    Is there something as too luxurious? If there is, The Waldorf Astoria in Amsterdam might be an example. It's a haven of luxury just steps away from the tourist bustle of the Rembrandtplein. The hotel is made up of six canal houses that have been meticulously restored and refined. Everything looks spotless and like new, it's hard to believe that the hotel opened in 2017. We stayed for just one night to stay after a dinner at the 2 Michelin star in-house restaurant Spectrum (which was divine as always). The attention to detail and service is staggering, maybe even a little bit over the top. There is so much staff - although I had the feeling the hotel was at best 40% occupied, so maybe in normal times it's a bit different - it's almost too much. Someone seems to be monitoring your every move al the time. At breakfast my napkin dropped on the floor for all of 0.8 seconds and I was immediately brought a fresh one. I booked the King Deluxe Room which it the second lowest room category through Amex Fine Hotels &Resorts and was upgraded (?) - i guess within the same category - to a room with a canal view on the 2nd floor. (one thing that annoys me is that luxury hotels are always very secretive about room categories. You get a room or an upgrade but there is no way to actually verify this since nobody tells you which room is which category, unless they put you in a suite...then you'll know) The room itself was fine, although the bedroom itself felt a bit small. The bathroom though was huge with a massive bath, double vanity, separate shower and toilet. One of the things we are used to with the Waldorf is the extremely comfortable and plush bed and I was kind of surprised that this bed....wasn't. It was fairly hard, but an extra mattress topper solved this. The hotel has a great Guerlain spa with an indoor pool, sauna and steam room that really is a hidden gem. If you book a treatment at the spa you also get to use the facilities, even if you're not staying at the hotel. One small gripe is the area where the breakfast is served. It's called the Goldfinch Brasserie and it's located on the ground floor next to Spectrum. But it kind of a weird area, not really like a restaurant but more like a bunch of tables at the bottom of the stairs, cordoned off by some room dividers. You're not exactly sitting in the hallway itself but it's close. It would be better if they just used the Peacock Alley lobby restaurant. Of course all this luxury doesn't come cheap. I paid €650 excluding city tax but including breakfast, guaranteed upgrade, early checkin/late checkout and €85 room credit through Amex FHR which made it fairly reasonable. The cheapest regular rate I could find in the next 6 months for the lowest room category is an eyepopping €550 per night (excluding taxes and breakfast), and there no promotions, ever. Bigger rooms and suites will approach the four figure mark very quickly. If you book with Hilton points, one night will cost you at least 95.000 points.

  • 5/5 Dan r. 2 years ago on Google
    Hands down the best hotel service in the world. I was feeling unwell on arrival and they sent medicine in the car to the airport to meet me. Nothing was too much trouble, balancing excellent formal service without being pretentious or over the top. The rooms were classy and tranquil. Well located. Great breakfast. In a city that is not particularly disabled friendly, this hotel made sure that they took care of everything required in that regard. I cannot recommend the waldorf astoria highly enough.

  • 5/5 Lamees _. 2 years ago on Google
    Best hotel I’ve visited ever! Professional team, very friendly, and caring staff. Words can’t describe how they were all amazing, everyone of them made our holiday special and much better, and the concierge are great and helpful too. Thank you Waldorf staff for giving us a comfortable and luxury stay💕.

  • 5/5 Rick C. 2 years ago on Google
    During this stay, my room overlooked the canal, but I can honestly say that garden-view rooms (experienced during my last stay) have a really special charm as well. I highly recommend the "Afternoon Tea", which the attentive staff can arrange to have served on a private boat tour - highly recommended! Waldorf Astoria Amsterdam is without doubt my go-to hotel in Amsterdam.

  • 5/5 Danny G. 2 years ago on Google
    The Waldorf Astoria in Amsterdam was hands down the best hotel experience we have ever encountered. Every single staff member was courteous, professional, and helpful. The concierge staff went above and beyond to help us navigate Dutch covid testing requirements and arrangements for testing, plus helped with museum and tour tickets. The hotel itself was beautiful, comfortable and clean. The food in the restaurants was delicious and the waitstaff was attentive. We loved our stay!

  • 5/5 Björn C. 2 years ago on Google
    We only visited the hotel for lunch at Spectrum Restaurant but it gave us a really nice Overall experience about the hotel and brand Waldorf Astoria. Excellent service from the beginning until the end. The restaurant was extraordinary and they meet our wishes. Overall, after this nice experience we will consider to stay in this hotel when we visit Amsterdam again in the future.

  • 5/5 Anee 1 year ago on Google
    Anything I can say about this place is too little. It’s basically a mini palace from the past. The vault was so nice to experience, they had the old bank lockers still attached. The bar tender was so knowledgeable. The pastry chef was amazing, the mini chocolates and the in room treat was scrumptious. The breakfast was a great start to the morning. Also, the location was great. I would highly recommend this luxurious hotel.

  • 5/5 Cypress E. 1 year ago on Google
    This is the best hotel in Amsterdam - and quite possibly one of the best owned by Hilton. The building offers an extremely tranquil feel, which is a marked difference from the buzzing Amsterdam. The second you walk in, you are greeted by very welcoming and warm staff. I didn’t stay at the hotel (I actually didn’t know there was a Waldorf Astoria in Amsterdam 😂), I used the spa and peacock alley. The very kind front desk staff showed me around and I was particularly impressed by the bar which is remodeled from the old bank’s vault downstairs. The building has prestigious history which makes the experience so much more special. Every person I met was simply wonderful- professional and great with what they do. A special thank you for Andrea from the Vault bar for looking after me. She makes amazing cocktails! I know where I’ll be staying next time I am in Amsterdam!

  • 5/5 Erik N. 1 year ago on Google
    This hotel fulfills the brand promise of the Waldorf-Astoria. Beautiful property, crisp and polite service and well appointed rooms. The breakfast is over the top as is the tea service so don’t miss them. I have two more stays booked here this year and look forward to returning.

  • 5/5 Andrew M. 1 year ago on Google
    We came here for breakfast, the hotel allowed us to make an unusual reservation. Sitting in the Peacock Alley, we enjoyed a continental breakfast named the 'Taste of Waldorf'. Take a look at the photos. Wonderful food, truly exceptional service and beautiful surroundings. Wow! Unforgettably amazing.

  • 5/5 Zhao M. 1 year ago on Google
    Well situated beautiful historical hotel, lovely, clean and classy room, and above all, the service was exceptional! We travel often and have stayed in many Hilton group hotels, and the service of this hotel is at a level that is distinctively above all the others(mostly compare with other Waldorf Astoria and Conrad hotels and some other luxury brands).The staffs here are the most pleasant and courteous, very friendly yet professional, all at a perfect balance. They are so thoughtful (as if they can read my mind) and can always suggest and offer things even before I ask for any. They have the amazing power to make their guests happy. We are grateful for the unforgettable wonderful stay!

  • 5/5 Jeffrey W. 1 year ago on Google
    One of the best, if not the best Waldorf property we have ever stayed at. The staff are all 10's. The hotel is beautiful and the rooms are large and well maintained. The food for breakfast is very good and there is a lot of food for the price. We had room service as well and the waiter was great. The front desk staff helped us several times, we were always greeted by name and they went out of their way to make us feel at home. I would certainly go back to this hotel. FYI - the Fitness center is very good, better than most.

  • 5/5 Jane P. 2 years ago on Google
    A wonderful hotel for a special occasion. I can't recommend it highly enough. The service was over the top and the accommodations are classy and serene. The bed was one of the more comfortable ones I have slept in in all of my travels.

  • 5/5 Jonah W. 1 year ago on Google
    Wow! I’ve stayed at lots of 5 star resorts. This one throws everyone out of the water with their attention to detail and service. The personal welcome when you check in made you feel like family. Unique to this location, you are offered a particular scent to apply for your room and it really adds to the atmosphere. As a Hilton Diamond member, I was offered the Taste of Waldorf breakfast which is way better than any buffet, first they serve fresh baked pastries personally on a multi-tiered serving tray. Next, you choose a main hot dish, and all juices and coffee was included. I enjoyed a cappuccino and fresh squeezed orange juice. I was also upgraded 3 tiers in a room upgrade for being a Diamond member, the room was a King Premier. The bathroom featured heated floors, a separate soaking tub and very nice full bottles of premium shampoo, conditioner and bath wash. I was also greeted to a welcome dessert from the chef in my room which was delicious! I will definitely plan to come back next year and stay more than 1 night.

  • 5/5 Saugat R. 1 year ago on Google
    Loved the experience. Right from the welcome to the nice touches on personalization of the services. The people are very friendly and do take care to see that you enjoy every minute of your stay. I would definitely want to go there again. The hotel is actually 6 houses that have been updated and movies to convert into a hotel. So the experience is unique. Please they have their own bees, so if you do get the chance try their honey, it's an experience by itself


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