1/5 Nora J. 4 months ago on Google
Disappointing
Response
to
Security
Incident
I
regret
to
share
a
disheartening
experience
during
my
recent
stay
(21-24
September
2023)
at
Hostel
Generator
Amsterdam.
My
friend
and
I
encountered
a
distressing
situation
where
our
room
was
unlawfully
entered,
resulting
in
the
theft
of
valuable
items,
including
money,
camera
bags,
sunglasses,
jewelry,
and
personal
belongings.
What
added
to
the
dismay
was
the
nonchalant
attitude
displayed
by
the
hotel
staff
when
we
reported
the
incident.
Despite
the
severity
of
the
situation,
the
hostel
was
unwilling
to
review
security
cameras
or
cooperate
with
the
police
effectively.
Instead
of
taking
immediate
action,
they
requested
us
to
initiate
contact,
leading
to
unnecessary
delays
in
addressing
the
issue.
By
the
time
the
police
were
involved,
we
had
already
left
the
premises,
further
complicating
the
investigation.
Furthermore,
our
attempts
to
seek
resolution
through
email
proved
futile,
as
the
hostel
failed
to
respond
adequately.
It
is
disconcerting
that
a
matter
of
such
gravity
was
met
with
indifference,
leaving
us
with
a
profound
sense
of
disappointment.
While
the
offer
of
a
free
breakfast
was
extended,
it
felt
like
an
inadequate
response
to
the
emotional
distress
and
material
loss
we
experienced.
It
is
essential
for
establishments
to
prioritize
guest
safety
and
security,
and
the
hostel's
handling
of
this
incident
raises
serious
concerns
about
their
commitment
to
these
fundamental
aspects.
I
hope
this
review
serves
as
constructive
feedback
for
the
hostel
to
reevaluate
its
security
protocols
and
enhance
its
responsiveness
to
such
unfortunate
situations.
Future
guests
deserve
an
environment
where
their
safety
is
a
top
priority,
and
it
is
my
sincere
hope
that
the
hotel
takes
proactive
measures
to
address
these
issues
promptly.
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