1/5 Piotr B. 6 months ago on Google
Ignorance
Leading
to
a
Grave
Incident
Our
recent
stay
at
Hotel
Arena
turned
out
to
be
one
of
the
most
disturbing
experiences
we've
ever
encountered.
What
my
wife
experienced
due
to
the
hotel
staff's
negligence
left
us
both
in
shock,
and
the
subsequent
reaction
from
the
management
only
added
to
our
distress.
Before
even
arriving
at
the
hotel,
I
had
a
taste
of
the
inconsistencies
that
lay
ahead.
Upon
finally
securing
a
room
with
a
bath
after
an
upgrade,
we
were
hopeful
for
a
comfortable
stay.
However,
our
hopes
quickly
dimmed
when
our
room
had
no
warm
water.
In
an
attempt
to
remedy
the
situation,
the
hotel
offered
us
another
"upgraded"
room.
But
this
room
had
a
faulty
A/C
unit
that
dripped
and
disrupted
our
rest.
During
a
visit
by
technicians
to
address
the
A/C
problem,
one
of
them,
without
any
warning
or
the
decency
of
a
knock,
intruded
into
our
bathroom
where
my
wife
was
present.
This
blatant
invasion
of
privacy
is
not
only
unprofessional
but
borders
on
harassment,
leaving
us
horrified.
Rushing
to
the
front
desk
to
report
this
egregious
behavior,
we
were
met
with
nothing
more
than
tepid
apologies.
The
audacity
of
the
management,
attempting
to
dissuade
us
from
going
to
the
police,
was
a
clear
sign
of
their
indifference
to
the
gravity
of
the
situation.
Their
primary
concern,
seemingly,
was
to
brush
the
incident
under
the
rug
and
move
on.
Looking
back,
it’s
clear
that
the
root
of
our
traumatic
experience
was
the
hotel's
repeated
ignorance:
1.
Their
failure
to
check
basic
amenities
such
as
the
availability
of
warm
water.
2.
Not
ensuring
that
the
second
room
was
up
to
standard.
3.
A
profound
lack
of
training
and
oversight
of
their
staff,
leading
to
the
alarming
bathroom
incident.
Our
departure
was
the
final
testament
to
their
apathy.
Their
only
inquiry?
Whether
we
had
involved
the
police.
Their
complete
disregard
for
our
emotional
and
psychological
wellbeing
was
painfully
apparent.
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