2/5 Catherine 2 years ago on Google
The
most
disappointing
and
frustrating
stay
with
Courtyard/Marriott.
We
booked
the
room
for
a
week
for
business
and
got
upgraded
because
of
our
bonvoy
status.
Due
to
the
fact
that
I
often
was
in
the
online
conference
in
the
room,
the
staff
will
not
enter
my
room
for
Covid
reasons,
and
there
was
barely
any
toiletry
or
basics,
I
had
to
call
to
ask
for
shampoo,
toilet
paper,
or
a
tee
cup,
etc.,
everyday.
Despite
the
receptionist
said
every
time
“yes,
yes,
housekeeper
will
bring
it
to
you
right
away“,
I
have
never
got
anything
within
the
week.
Everyday
it
ended
up
with
me
calling
for
3
times,
waiting
from
morning
to
evening
and
eventually
getting
it
myself
by
standing
in
front
of
the
reception.
I’d
be
happy
to
get
it
downstairs
myself
in
the
first
place
if
they
told
me
so.
What
I
don’t
like
is
being
kept
waiting
in
vain
EVERY
SINGLE
TIME.
It
was
very
frustrating
when
you
have
to
wait
for
a
roll
of
toilet
paper
in
between
meetings.
No
one
ever
came
to
clean
the
room.
I
offered
to
put
the
trash
in
the
bag
and
leave
it
outside
the
door,
so
the
staff
could
just
pick
it
up
at
their
convenience.
Receptionist
said
“yes,
great,
housekeeper
will
pick
it
up
around
11:30“.
The
trash
stood
outside
the
door
until
it
started
to
smell.
I
didn’t
know
there
are
quite
some
chores
to
do
in
Amsterdam
Courtyard.
I
gave
the
reception
lady
my
feedback
at
checkout.
She
said
she’d
talk
to
the
manager
to
give
us
some
bonvoy
points
and
send
an
email
regarding
how
the
hotel
management
handles
what
happened.
It’s
been
2
months
now.
Neither
have
we
received
points
nor
an
email.
No
apologies.
Seems
they
are
used
to
saying
one
thing
and
not
doing
it.
PS:
Breakfast
not
included
in
the
price.
18.50€
Per
person.
Menu
remained
exactly
the
same
for
a
week.
The
upgraded
room
was
below
4-star
standard:
blood
on
the
curtain;
barely
any
surface
to
put
things
on
(only
a
mini
glass
desk,
and
2
mini
nightstands);
Minimum
water
pressure
in
the
shower;
no
bathtub;
no
toothbrush;
no
cups,
no
power
outlet
around
the
desk
(hard
for
people
who
work
with
electric
devices),
bathroom
door
can
not
be
closed
without
making
loud
slamming
noises.
External
parking
25€
per
day.
Restaurant
and
bar
were
closed
for
2
days.