2/5 Yves-Laurent H. 3 weeks ago on Google • 156 reviews New
Dumbest
possible
reservation
experience...
Apparently
the
payment
of
the
reservation
didn't
go
through,
this
does
happen
and
can
easily
be
corrected
at
the
desk
when
we
can
simply
pay
at
the
check-in.
But
it
was
not
possible
to
book
and
pay
at
the
desk
(is
this
a
hotel
?)
for
dumb
reasons
that
the
client
doesn't
understand.
This
is
completely
unbelievable.
Basically,
we
had
to
go
online
(again)
from
a
phone
to
book
again
,
I
am
not
sure
there
is
a
dumbest
way.
Of
course
that's
also
the
moment
we
hit
all
the
glitches
and
the
badly
designed
details
in
the
web
pages
like
a
form
not
accepting
some
phone
format,
or
a
payment
system
that
is
not
allowing
your
card
because
"we
could
not
locate
your
card"
(of
course
there
are
more
countries
than
suggested),
or
because
of
course
we
couldn't
find
our
client
number
recieved
weeks
ago
in
an
email.
Anyway,
the
result
is
1
hour
of
looking
stupid
at
a
front
desk
trying
to
make
a
reservation
"on
line"
,
calling
friends
in
an
office
(in
front
of
a
real
computer)
to
help
us,
and
an
irresistible
desire
to
go
to
another
hotel
but
well,
we
were
there.
This
is
not
service,
it's
a
terrible
lack
of
respect
for
clients
not
to
be
able
to
take
a
reservation
and
a
payment
from
the
front
desk.
Worse,
after
it
was
booked
and
paid
from
a
distant
place
(thank
you
family)
we
were
asked
to
pay
(it
was
done
remotely
and
had
to
be
re-confirmed).
Very
sad
experience.
The
hotel
looks
good,
sadly,
as
it
would
have
been
easier
to
rate
if
everything
was
bad.
But
that
user
experience
is
miserable.
Who
did
those
"rules"
?
In
which
perfect
world
do
these
people
who
create
those
rules
live
?
Have
they
ever
taken
a
transport
far
from
home
to
face
a
dumb
system
?
I
wish
they
did,
such
system
wouldn't
exist.
Good
luck
if
there
is
any
trouble,
the
front
desk
people
have
become
useless.
They
only
smile
nicely,
but
no
interest
in
client,
no
power
to
solve
a
problem.
A
system
you
can't
trust.