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  • 4/5 Jamz Y. 1 year ago on Google
    An eclectic boutique style hotel adjoining the Residence Inn, both Marriott properties. Easy going and awesome staff who do their best when asked. If nothing, you can just soak up the sun while staring out the wide floor length windows to the canal and drift to sleep. You'll need to figure out the bus and train tickets if you didn't rent a vehicle. Ride apps are crazy expensive but gets it done.
    2 people found this review helpful 👍

  • 2/5 Yves-Laurent H. 3 weeks ago on Google • 156 reviews New
    Dumbest possible reservation experience... Apparently the payment of the reservation didn't go through, this does happen and can easily be corrected at the desk when we can simply pay at the check-in. But it was not possible to book and pay at the desk (is this a hotel ?) for dumb reasons that the client doesn't understand. This is completely unbelievable. Basically, we had to go online (again) from a phone to book again , I am not sure there is a dumbest way. Of course that's also the moment we hit all the glitches and the badly designed details in the web pages like a form not accepting some phone format, or a payment system that is not allowing your card because "we could not locate your card" (of course there are more countries than suggested), or because of course we couldn't find our client number recieved weeks ago in an email. Anyway, the result is 1 hour of looking stupid at a front desk trying to make a reservation "on line" , calling friends in an office (in front of a real computer) to help us, and an irresistible desire to go to another hotel but well, we were there. This is not service, it's a terrible lack of respect for clients not to be able to take a reservation and a payment from the front desk. Worse, after it was booked and paid from a distant place (thank you family) we were asked to pay (it was done remotely and had to be re-confirmed). Very sad experience. The hotel looks good, sadly, as it would have been easier to rate if everything was bad. But that user experience is miserable. Who did those "rules" ? In which perfect world do these people who create those rules live ? Have they ever taken a transport far from home to face a dumb system ? I wish they did, such system wouldn't exist. Good luck if there is any trouble, the front desk people have become useless. They only smile nicely, but no interest in client, no power to solve a problem. A system you can't trust.

  • 2/5 Mariam Abdel f. 1 year ago on Google
    Disappointing. The view is nice, the location is not half bad But the rooms and services are really bad. The room has no cups for drinking water, shampoo and hand soap dispensers don't pump properly, rooms are quite small with no reasonable place to unpack. There is no restaurant, but I knew this beforehand, but even the grab and go options are limited, overpriced and not worth it. Wouldn't come again.
    1 person found this review helpful 👍

  • 1/5 mark m. 1 year ago on Google
    To begin with, the first person at the reception desk told us the queen room we booked months in advance was gone and we could have a twin room and "just push the beds together". They also was wanted an extra €40 for this room. On top of that, they wanted a €25 per night fee as a security deposit. Once we got to our room we discovered filthy, moldy towels hidden away in the room. The staff didn't care and we were basically told this is how things are, take it or leave it. Worst customer service I've ever come across. The view from our window was a large junk yard and industrial estates. On checkout, we were again hit with hidden charges and an unrelated bar tab charged to our room. The manager 'shushed' me and constantly tried to cut me off and talk over me. Insisting that he could not possibly be wrong. Will never stay here again, we expected far more from a hotel under the Marriott name in a city like Amsterdam.
    1 person found this review helpful 👍

  • 5/5 SF P. 2 years ago on Google
    Great Hotel, well equipped; Sauna, Pool, Fitness. One minus goes to the breakfast (poor variety). I’d come here again.
    1 person found this review helpful 👍

  • 1/5 Emma D. 1 year ago on Google
    The location of this hotel is not central with few restaurants around. I had a reservation at this hotel. I arrived very late in the evening (almost midnight.) I had called earlier in the day to say my colleague had to cancel her room. But for some reason both rooms were cancelled. Mistakes happen and I have no issue with this actually. What did upset me was the attitude of the reception who was rude, dismissive, and could only tell me "we have no rooms available at all because we are.over booked." And "you are going to find it very difficult to get a room in Amsterdam as it is busy everywhere." He was rude and super sassy about it. It wasn't until I said I would have to sleep on the reception sofa that he then offered to ring around other hotels where his friends work. Fortunately my regular hotel had space and I went there for my stay.
    1 person found this review helpful 👍

  • 4/5 Joel B. 1 year ago on Google
    It's out of the city center, but the 48 bus to the central station is convenient. I'd recommend buying a CVB ticket duration of your stay. It's 5min walk to the bus stop and 15min bus ride. The hotel staff are friendly, and most evenings, it’s quiet. Breakfast could be better and better evening food selection. I highly recommend it.
    1 person found this review helpful 👍

  • 4/5 Jason C. 1 year ago on Google
    Love the Moxy brand! Funky and fun member of the Marriott family. Good location for the surrounding Houthavens offices, but a little far from the city centre and the main action, especially on a rainy Amsterdam day, although a bus service is available nearby the hotel. Friendly staff and great decor as always.
    1 person found this review helpful 👍

  • 1/5 Bhaskar B. 4 months ago on Google
    Extremely rude and poor customer service from hotel management. No one bothers to answer calls and texts. Made us wait for more than an hour for a check in even when we requested an early check-in in advance and refused to provide the complimentary drink that the Moxy hotels so proudly brag about. Never again staying at a Moxy hotel. I believe they are trying to promote a hostel culture/vibe and so are very OK with offering poor customer services and low expectations. Also disappointed with Marriott for offering Moxy under their belt and deceiving their loyal members.
    1 person found this review helpful 👍

  • 5/5 Joanna 5 months ago on Google • 15 reviews
    We enjoyed our stay on 9/13/23. Cute, chic hotel. The pool is pretty cool with the changing lights. Upon check-out (9/14), my mom forgot her hat. We forgot the name of the woman who helped us find the hat that morning. We got the hat! She was very caring and she gave us great service during check-out as well.

  • 4/5 Ozzy E. 6 months ago on Google
    Used for offsite work meeting, was not impressed. Generally ventilation cannot deal with the heat upstairs, the room equipment was ok but basic for the location. Drinks and coffee are good, and some bit of crisps found in the kitchen were tasty.

  • 4/5 Danny S. 5 months ago on Google
    The hotel is located at the far end of Houthavens' docks. Not much around there except for the "Lars Amsterdam" one-star restaurant on the same premises. It's a good walk from the city center. Rooms are quite nice; you might remember to keep curtains closed if your room shares the view with an office nextdoor ;-) One point to work on is the reception desk - check-in and check-out seem to take quite some time...

  • 3/5 Lorena L. 9 months ago on Google
    Nice hotel, went on business trip as location is very close to my office, but definitely this is not a business hotel... to start, it doesn't have a decent desk and chair in the room. Decor is very hipster and cool. Not very close to touristic places but they rent you a bike. Fair prices.

  • 3/5 Nitin K. 4 months ago on Google
    Location is good. 15 min to the center. Service at your bar needs massive improvement. Guys are rude and feels like they doing you a favour They were taking frozen stuff in front of us and heating them up. No gloves nothing. Rooms are good and housekeeping is good. Please improve your breakfast. I stayed 6 nights and it was exactly the same each day. Overall ok but not a Marriot experience I have had previously.

  • 1/5 Oliver D. 5 months ago on Google
    Getting hold of customer care after you have left the hotel is impossible. On returning home I realised I had been charged twice. I notified them 2 weeks ago and still no response or even acknowledgement nor does anyone answer the phone. Still out of pocket. Perhaps spend a little less money on "cool" interiors and more on getting the basics of customer care right.

  • 5/5 Aline C. 5 months ago on Google
    Moxy will always be my choice of hotel. Impeccable cleaning, most friendly staff, and superb decor! We had a great view from our room too.

  • 1/5 Rakesh P. 5 months ago on Google
    Being.a frequent Marriott stayer, unfortunately the stay at Residence Inn, Amsterdam, has been extremely disappointed. The location is okay, somewhat isolated with restricted accessibility. My biggest concern with the stay was the service itself. Having to request same thing multiple times to no avail and then being faced with an attitude at the reception when trying to raise a complaint. I could even put that all behind me, but in past 4 weeks, I have contacted the hotel 5 times, emails and calls, to ask about a lost property - none of which has been responded to. If hotel can not bother to respond to such requests / plea, not sure how are they expected to deliver for customer in general.

  • 2/5 Pinchu S. 3 months ago on Google New
    Decent rooms , far from city, terrible bar service. I went 4 times and L no one bothered to come and check. Please keep a bit more responsible people behind bar

  • 5/5 Samantha M. 1 year ago on Google
    5 star hotel!! It made our trip to Amsterdam that much better. The amenities are spectacular, rooms very clean. Great breakfast! The bartender, Joseph, made the late night bar so much fun!! Must stay.

  • 5/5 Dslgate 2 months ago on Google New
    First off know what you are booking! This is not a full service Marriott nor is it a Fairfield Inn, Moxy is an energetic value brand boasting smaller streamlined rooms and minimal amenity. The restaurant and bar downstairs was nice and the pool area was okay. I’d stay again it isn’t exactly what I’m looking for as I found it to be severely over branded in words I can’t explain, but it was a cool and relaxing place to be with great views of the harbor. It takes maybe 30ish minutes by foot then bus to get to Centraal and we rarely found ourselves waiting for transportation.

  • 3/5 Antonia P. 4 months ago on Google
    Generally a nice and modern hotel with many activities offered and a welcoming atmosphere. Rooms are okay and offer a nice view but should definitely be cleaner (i.e. modernised). Our room had mold in the bathroom, stains on the ceiling and carpet. Breakfast is quite expensive for what is offered; it’s cheaper to eat out in a nice Amsterdam café. The pool and gym are great, the sauna could be warmer but is also really nice. Given that these are included, the prices for the rooms are okay. Commute into the city centre is good and quick. The hotel’s location is quite nice, right by the old harbour.

  • 5/5 Anna D. 1 year ago on Google
    Very nice hotel. Clean and comfy room. Kind staff. Good size of pool and clean water. It was better than expecting. Has a bus stop 2 minutes away from the hotel. Uber from the center is 10-15 euro.

  • 5/5 L&B 1 year ago on Google
    Very great hotel. We spend a very good time here. It’s very calm and lovely situation, far from the center. We can rent a bike for 15€ per day. Nice room and very clean. Nice space in the hotel, nice swimming pool. Just breakfast are low quality.

  • 4/5 Joonas L. 2 years ago on Google
    Great place to stay close to Amsterdam city centre. Service and rooms are great. Did not try the f&b outlets so can’t comment on those.

  • 5/5 Filip A. 2 years ago on Google
    Visiting from Canada. Amazing hotel! Close to the city center but also quiet. Highly recommended! Excellent service from Lorant at reception. Very nice staff. Rooms are clean, cozy and every room has a beautiful view. I loved my stay and will definitely stay here again on my next trip.

  • 5/5 Philip H. 2 years ago on Google
    This hotel looks new and is hip and funky. The team were very welcoming and friendly. The rooms were a decent size and clean. I did not see any restaurants or bars (other than the hotel one) unless you take a bus ride to the city or walk 20 mins to some restaurants and bars. If you are coming from the airport via public transport, be prepared to walk on cobblestones with your luggage to get from the bus stop to the hotel. If taking the bus, it’s the number 48 that leaves to and from central station. I also recommend buying a multi day pass to avoid having to pay the higher rate for a 1 hour ticket.

  • 4/5 Melissa Z. 2 years ago on Google
    I was there not as a customer /host, but for work (cater for their Xmas staff dinner). The place is amazing and suggestive with lots of cozy and contemporary corners to relax, do some work or enjoy a drink. As soon as you enter the majestic building you're hit by a distinct scent, which can be enjoyed throughout the whole building. The view from the 9th floor is stunning!

  • 2/5 Tessa D. 2 years ago on Google
    First impression was definitely a beautiful hotel, well cared for & friendly staff but at check in it turned out that we did not get the room we had paid 10 euros more for in advance (harbor view)! The staff did'nt speak dutch so not as easy to explain. This is then arranged for us in the evening after we had asked for it several times ourselves. There was a constant smell of weed in the hallway. At breakfast there was hardly any room, there was a long queue of people because only one coffee machine worked and there was no constant replenishment of warm dishes such as eggs, bacon, ... Very unfortunate because beautiful location and hotel but still a disappointment for us this visit.

  • 5/5 Daniel B. 2 years ago on Google
    Great hotel. Super cool, very clean. Decent breakfast. The rooms are very nice and have a great view over the harbor. The bed could be more comfortable though. The staff is super nice and supportive.

  • 3/5 Ant P. 1 year ago on Google
    A different kind of Marriott experience. All in all it was fine. Clean, tidy, comfortable and most importantly, quiet. The bar food menu is poor, Panini and not much else that are microwaved in front of you. A well appointed gym and a small in door pool. Having not been to Europe for many years, it was an adjustment adapting to the customer service experience. That being said, happy to recommend and would be happy to return to the Moxy.

  • 4/5 Carolina R. 1 year ago on Google
    Location was great, from the Airport you are available to ride the Shuttles to the Hotel at not cost, that is a huge Plus! To Travel between the Cities you take the Shuttle back to Airport, the train or the bus. The Hotel is very nice and modern, the crew are Very nice, rooms are Nice and clean!!! BUT DO NOT EAT THERE!!!! didn't like that the food comes already prepared, and they only put it in the microwave. The Pasta that I ordered, arrived in the same square mold, the spaghetti was so sticky, and on top of it An expensive dish. Thats why Ill rate it a 4, I wish you improve dining in the Hotel because It is A Great HOTEL just need to get better with the food!!!!

  • 5/5 Teresa D. 1 year ago on Google
    Visiting our son who lives nearby in Amsterdam, we stayed at this hotel. Positive things: Great, very friendly staff, fantastic views of the harbor, excellent bar open 24 hours, great area to relax in the lounge, we loved it! You can rent a bike for 15 euros per day. Negative things: Breakfast is not included in the price and the area is not car-friendly...

  • 4/5 Alexei N. 1 year ago on Google
    The hotel has a great vibe, and a very nice pool and gym. It can take a little time to get to the city center, but the bus is very easy to use, especially in peak times. The rooms might be small, but an enjoyable stay overall.

  • 4/5 Jeica F. 2 years ago on Google
    I love the vibe of this hotel, the hotel overall is really nice, the rooms are good size, the views amazing, they have the pool, which is very nice, in the lobby you have a lot of games, so this will be come very entertainment, specially if you have kids. The only disadvantage are: is far from the downtown Amsterdam (+30 min walking) also no public transportation so is a little inconvenience, taxis are between 20/30 euros to the center. Also the breakfast is very basic so is good for a couple of days, then it becomes very boring and not so good, and you don’t have many option of restaurants around.

  • 5/5 Joseph A. 1 year ago on Google
    Remember to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your room. This website will compare hundreds of hotel sites and typically will have rates a lot cheaper compared to others! Thank me later! This place is one of the most well known in this area. I've been staying here for a very long time. If you decide to stay here you will love it I'm sure! 5 star hotel!! It made our trip to Amsterdam that much better. The amenities are spectacular, rooms very clean. Great breakfast! The bartender, Joseph, made the late night bar so much fun!! Must stay.

  • 4/5 Kyle H. 1 year ago on Google
    Very kind and accommodating staff who helped us get an early check-in after a terrible flying experience! The price is right and the waterfront view was beautiful! The in-room decor was pretty tacky 😂. Relatively quiet place, though we only stayed on weeknights. Sadly the pool was closed; it looked fun. The hotel is a bit of a hike to the bus stop but the bus ride to Amsterdam central is very short.

  • 5/5 Stuart B. 1 year ago on Google
    Don't forget to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any place. This web site will compare countless booking web sites and typically will have prices a lot cheaper compared to others! Thank me later on! This hotel is one of the highest rated in the area. I've been staying here for a very long time. If you choose this place you won't be disappointed. 5 star hotel!! It made our trip to Amsterdam that much better. The amenities are spectacular, rooms very clean. Great breakfast! The bartender, Joseph, made the late night bar so much fun!! Must stay.

  • 1/5 Aleks 5 months ago on Google • 1 review
    It was planned as a nice trip with our friends, which we wanted to spend together in the hotel Moxy. When we wanted to check in, we were told to wait a short time, they would take care of us right away. After waiting an hour & asking when we can check in, we were told that the hotel is unfortunately overbooked and we have to sleep somewhere else. After another hour, we were only told that our driver is now there & he would take us to our new hotel. This was done without telling us where we would be taken. Only on request the new "hotel" was shown to us. It was more like a youth hostel than a hotel. When we said we did not want to stay there, the man from the reception turned around and said then we just have bad luck and walked away. After a long unnecessary discussion we were brought to the hostel and had to pay more than originally for the Moxy Hotel. When we spoke to the manager the next day, we were assured he would help us later in the course of time & compensate us. Unfortunately that hasn't happened to date, we were given cheap put off offers & on further inquiry we didn't get an answer either. I am very disappointed that mistakes are simply not acknowledged and that gives no value to its customers. I can not recommend a stay nor the service. Addition: 2 out of 6 people were taken to the other hostel, we were separated from our friends, we were also accommodated a bit outside the center which is why we always had to take the train to get to the other public transportation, that's why we always had additional costs
    2 people found this review helpful 👍

  • 3/5 Hannah S. 4 months ago on Google • 2 reviews
    Overall a nice hotel, good location, small but nice spa as well as fitness and other spare time options like Billard. However, the breakfast is insanely expensive for what you get. I had breakfast in the city center of Amsterdam which was equal or half the price and 100 times better. Also the food quality was low considering the price. Moreover, stuff which is supposed to be warm was cold (beans, pancakes) and the cheese looked like it lay in the air for days and also tasted like that. Last thing was the cleaning quality. Room service every day for refreshing the room was good but as visible in the picture the cleaning quality could be improved.


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