3/5 Darren R. 3 months ago on Google • 14 reviews New
I
am
going
to
split
this
review
in
2
as
there
were
issues
out
of
the
control
of
the
hotel.
1:
Staff
were
fantastic,
despite
the
issues
in
item
2,
they
remained
friendly
and
helpful
throughout,
the
room
service
waiter
was
without
a
doubt
the
nicest
chap
EVER.
The
food
was
very
good,
and
the
room
was
comfortable
and
(unlike
a
lot
of
hotels
in
winter),
I
was
able
to
get
the
temperature
cool
enough
to
be
comfortable.
Check
out
was
a
breeze
and
the
bus
TO
the
airport
spot
on.
2:
This
hotel
is
evidently
used
by
AF/KLM
to
accommodate
stranded
passengers,
and
on
the
day,
I
was
checking
in,
a
LOT
of
flights
had
been
delayed,
yet
there
was
only
a
20-person
minibus
and
at
least
80
passengers
needing
transportation,
this
ended
up
with
me
paying
€33
for
a
10-minute
taxi
ride.
On
arrival
at
the
hotel,
the
queue
was
huge,
and,
although
dealt
with
effectively
by
the
hotel
staff,
still
resulted
in
a
good
30–40-minute
wait.
I
know
that
the
use
of
the
hotel
by
the
airlines
is
a
little
out
of
the
control
of
the
staff,
but
the
morning
shuttle
was
a
full-sized
coach,
which
should
have
been
used
in
the
evening,
when
they
knew
there
was
in
instant
high-volume
demand.
Would
I
stay
here
again?
Well,
I
do
like
the
Steigenberger
brand,
and
the
one
in
Hamburg
is
one
of
my
favourite
hotels,
but
the
sheer
inconvenience
caused
when
used
by
the
influx
of
stranded
passengers
will
certainly
make
me
think
twice.