1/5 Joosten 3 months ago on Google New
We
were
very
satisfied
with
this
hotel
in
the
past.
However,
our
last
stay
was
unfortunately
not
a
good
experience.
We
booked
with
breakfast,
but
it
was
not
like
it
used
to
be.
The
selection
of
the
breakfast
buffet
has
decreased.
In
addition,
we
were
harassed
by
the
employees
at
the
breakfast
area.
When
we
entered
the
area
from
the
elevator,
there
was
no
employee
standing
at
the
entrance
of
the
breakfast
area.
After
we
entered,
an
elderly
woman
with
dark
hair
yelled
after
us
and
demanded
to
check
our
room
number.
She
was
very
unprofessional
and
not
kind
to
us.
We
tried
to
tell
her
our
room
number
and
even
my
name
under
which
I
booked
the
room
multiple
times.
But
instead
of
looking
into
the
book
for
the
number
we
told
her
or
the
name,
she
just
stared
at
us
with
a
very
grim
look.
Even
after
I
suggested
her
to
check
my
ID
to
get
the
name
right,
she
refused
to
do
that.
Soon
after
that,
her
colleague
joined
the
conversation
and
smiled
at
us
while
talking
out
loud
that
we
forgot
our
room
number
and
our
name,
which
was
not
the
case.
Other
guests
smiled
and
laughed
after
that,
while
we
felt
very
exposed
and
unwelcome
there.
After
this
experience,
we
will
not
come
back
to
this
hotel.
We
suggest
teaching
your
employees
in
the
breakfast
area
how
to
handle
such
situations
more
professionally.
At
least
the
reception
personnel
did
everything
very
kindly
and
professionally.