1/5 Darby D. 4 years ago on Google
My
boyfriend
and
I
had
a
reservation
at
the
Hortus
Apartments.
Being
new
to
the
country,
we
were
directed
to
what
we
were
informed
were
the
Hortus
Apartments
by
a
local
hotel
clerk
nearby.
Upon
getting
to
the
Hortus
Hotel
(again
assuming
we
had
arrived
at
the
Hortus
Apartments),
the
front
desk
clerk
asked
about
our
reservation.
Just
as
she
was
informing
us
that
my
reservation
was
not
on
file,
the
hotel
manager
approached
us
and
addressed
me
by
name
(presumably
overhearing
it
mentioned
in
the
conversation),
letting
me
know
that
my
room
was
ready.
At
this
point,
the
manager
took
over
and
quickly
directed
us
upstairs
to
a
room.
Neither
he
nor
the
clerk
checked
or
scanned
my
ID,
passport,
or
checked
my
email
confirmation
for
the
booking
(which
would
have
shown
that
we
were
at
the
incorrect
location).
Although
the
room
did
not
look
anything
like
the
photos
we
saw
online,
we
shrugged
it
off
as
the
photos
not
being
up-to-date.
We
stayed
two
nights,
not
discovering
we
were
at
the
wrong
location
until
the
morning
we
checked
out.
The
owner
checked
us
out
and
said
the
room
was
unpaid
for,
simultaneously
informing
us
that
the
actual
guests
who
had
the
room
reserved
had
been
redirected
to
another
hotel
because
we
were
in
their
room.
At
this
point,
we
registered
this
as
very
suspicious.
However,
as
we
were
checking
out,
it
was
too
late
to
do
anything
about
it.
I
showed
the
owner
my
email
confirmation
to
confirm
that
I
had
in
fact
already
paid
for
a
room.
It
was
at
this
point
that
she
told
me
we
were
at
the
wrong
hotel.
We
explained
that
we
had
been
misled
by
the
manager
at
check
in;
however,
the
owner
offered
no
monetary
compensation
or
even
an
apology.
All
she
said
was
that
the
manager
had
“made
a
mistake”
and
that
we
should
have
gone
to
the
correct
location.
I
worked
as
a
front
desk
clerk
at
a
hotel
for
three
years.
The
first
thing
I
was
instructed
to
do
when
checking
a
guest
in
was
check
their
ID
and
confirmation
booking
(if
a
reservation
was
made
in
advance).
I
explained
this
to
the
Hortus
Hotel
owner,
but
she
proceeded
to
dismiss
it
as
a
mistake
and
refused
to
see
it
from
our
perspective.
She
would
not
let
us
leave
without
paying,
so
eventually
my
boyfriend
paid
for
the
room.
I
very
much
feel
that
we
were
scammed.
Having
worked
at
a
budget
hotel
in
the
states,
we
had
better
check
in
procedures
than
I
experienced
here.
I
warn
any
future
guests
to
reconsider
staying
at
the
Hortus
Hotel.
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