1/5 Josefina M. 6 months ago on Google • 56 reviews
Vapiano
Rembrandtplein
Amsterdam
Review
WARNING:
DO
NOT
EAT
IN
THIS
RESTAURANT
On
September
23,
2023,
at
18:30,
my
friends
and
I
decided
to
have
a
quick
bite
to
eat
at
Vapiano
Rembrandtplein.
We
had
tickets
to
the
National
Ballet
at
20:15,
so
we
wanted
to
eat
something
fast.
When
we
arrived,
there
was
no
one
at
the
counter
to
greet
us.
After
a
few
minutes,
a
waitress
came
and
showed
us
to
a
table
where
people
were
already
sitting.
She
pointed
to
three
stools
and
walked
away.
We
placed
our
order
using
a
QR
code
that
took
us
to
a
website.
We
ordered
three
pizzas
and
three
drinks.
We
had
to
pay
and
tip
immediately,
which
I
thought
was
strange
because
we
didn't
know
how
the
service
would
be.
After
20
minutes,
one
of
our
drinks
arrived.
Ten
minutes
later,
a
bottle
of
Radler
with
the
cap
still
on
was
placed
on
our
table.
The
waitress
walked
away.
I
tried
to
get
the
waitress's
attention,
but
she
ignored
us.
I
looked
around
and
noticed
that
at
several
tables,
not
all
people
were
not
eating:
at
the
same
table,
the
same
group
of
people,
not
all
the
people
had
their
food.
After
20
minutes,
I
finally
caught
the
waitress's
attention.
She
took
the
bottle
of
Radler
to
open
it,
but
then
she
disappeared
for
another
10
minutes—still
no
third
drink.
We
had
been
waiting
for
45
minutes
at
this
point.
We
decided
to
go
looking
for
the
third
drink
ourselves.
We
asked
a
staff
member,
who
went
upstairs
and
yelled
for
someone
to
bring
it
up.
The
restaurant
has
three
floors.
I
decided
to
go
to
the
bathroom.
The
bathrooms
were
dirty.
There
was
a
broken
sink,
no
soap,
and
toilet
paper
all
over
the
floor.
By
now,
it
was
19:30,
and
we
still
didn't
have
our
pizzas.
The
third
drink
arrived.
The
beer
was
warm,
and
there
was
no
foam
on
it.
The
drinks
were
just
as
expensive
as
at
the
bars
on
Rembrandtplein.😡
The
first
pizza
arrived
at
19:45.
We
had
ordered
vegan
cheese
and
paid
extra
for
it.
Two
of
my
friends
are
lactose
intolerant,
so
the
pizza
must
be
vegan.
We
asked
for
a
box
to
take
the
pizza
with
us.
The
two
other
pizzas
arrived
at
20:00.
They
were
cold,
and
the
other
pizza
didn't
have
vegan
cheese.
We
asked
for
two
boxes
and
ran
to
the
concert.
I
would
not
recommend
anyone
to
eat
here.
It
was
a
complete
disgrace.
Once
you've
paid,
you
can't
leave;
otherwise,
we
would
have
gone
after
an
hour
if
we
could
have,
but
we
had
born
good
of
money,
and
there
was
now
an
to
whom
we
could
complain.
The
staff
was
indifferent
and
didn't
know
how
to
serve
customers.
They
didn't
seem
to
care
either.
Maybe
they
were
overworked,
or
they're
not
hospitality
people,
and
they
weren't
trained.
Whatever
the
reason,
I
will
never
eat
or
order
food
from
Vapiano
again.
I
was
almost
late
for
the
concert.
I
spent
a
lot
of
money
on
food
I
couldn't
eat,
and
I
was
so
angry
instead
of
having
a
pleasant
dinner.
I
would
strongly
advise
anyone
to
avoid
eating
or
ordering
food
from
Vapiano.
It
is
a
genuinely
terrible
restaurant.
I
gave
one
star
because
you
can’t
give
O
star.
Summary
of
the
review:
Long
wait
times
Dirty
bathrooms
Incorrect
orders
Indifferent
staff
Recommendations:
Vapiano
should
improve
its
customer
service
and
training
for
staff.
Vapiano
should
offer
refunds
for
incorrect
orders.
Vapiano
should
make
it
easier
for
customers
to
leave
if
they
are
unsatisfied
with
their
experience.
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