Unfortunate to see my favourite gym constantly in disrepair. Often taking weeks to months before simple issues are fixed. Cleanliness is also not as it used to be - WCs become disgusting later in the day. Calling customer support wasn’t helpful so I thought I’d post my complaints here.

Very good gym, cool vibe, plenty of equipment and free weights. The main workout area is packed tight with machines. The back room is more open and spacious with smith racks and CrossFit equipment. Cardio machines include my fave stair steppers! I came here for a day pass and ended up buying a week pass (very helpful staff—but I understand the week pass is not going to be offered anymore). They don’t have workout towels or shower towels (I’ve been spoiled by Equinox in the states), but they have sanitizer spray and paper towels in multiple locations. Patrons for the most part were reracking their weights (yay!)…so civilized. Also they have a coffee machine and even a protein powder vending machine…both were complimentary! Lockers work with RFID tags, so that’s an added convenience. Funky cool bank vault doors and bars gives it an industrial feel reminiscent of David Barton gyms in NYC. I highly recommend this gym!

Excellent gym, large, well equipped, with many machines in excellent condition and well attended. Basic changing rooms, no sauna (shame)

Remy helped me incredibly well today. She gave a tour and was more than willing to help

Spend your money elsewhere! After several years of membership I was fed up with the continuously bad customer service and covid handling. Every single time I had a question I received the wrong information from staff. When they said they’d reach out to me, they never did and then they don’t help you solve the issues they caused with their incompetence. It’s a fantastic location and decent gym, but the customer treatment is why people hate gyms, both in person and through the email support. My last duty to end the membership was the absolute kicker in bad experience. I’m diligent, friendly and ask questions to do my part right and on time. When I handed in my chip early, that still had a good chunk of money on it, I asked whether I need to spend it (which I would’ve done on the spot)or could get a refund. Staff member went to check with manager, came back and said the would take care of the refund and contact me later same day. Because of my bad experiences receiving information I asked three times to confirm they’d refund and reach out, checked email and phone number with staff and asked what to do if they don’t reach out. Of course no one ever reached in two weeks at this point. I contacted customer service via email two days after handing over my chip. Customer service responded with one sentence “no refunds” and offered no solution since now I was chipless (whole situation explained). Second follow up they sent me a link to their website how to load more money on to the chip. Completely useless and incompetent. Went back to the gym a few days later, I encountered the staff that gave me the wrong Information, they went to the manager again, this time the manager called Chrishelle came out. How this person is employed is beyond me. No apologies from her for her team giving me wrong information, creating major unnecessary hassle, never reaching out despite promises and absolutely no attempts or interest in trying to solve the issue. She gave me an attitude as if I was dirt under her fingernails and did not care about a single word I had to say. Her staff member knew that they were at fault and had created the situation I was in. I had a normal, friendly interaction with him and he clearly wanted to solve the problem. He looked very uncomfortable observing the abrasive behavior of his manager. I immediately emailed customer service with a follow up, with her name and information that they can’t possibly help me at the gym and said only customer service can help. No response in five days. In my opinion TrainMore is stealing money from me and I think they’re strategically playing games. No name tags, no accountability, no apologies, no one solving something for you. It’s a mess. I literally just wanted to spend MY money at YOUR location on product from the vending machine. I recommend you use Classpass so you’re not bound to ever go back to places like this where they don’t care one bit as long as they can take your money. Treat your customers right by hiring good staff, training them, having good processes and a good customer support. Unfortunately I haven’t seen that at Singel nor Koninginneweg.

I used to love this gym, I'm a member since a year. Sadly, they do not care about government regulations of wearing a mask, and when you ask them to please wear a mask, they kick you out of the gym (I mean physically, they still take your money). I would not recommend going here unless they implement changes.

Probably one of the best gyms in Amsterdam! Join the BTY Club and you will find out!

(Translated by Google) I trained here because this is the closest gym to me, but I couldn't sustain it for long. However, I would not recommend the gym to others. It is always very busy. It always smells dirty and the dressing room / toilet is unsanitary. The lockers are also very dated; I am completely disturbed by the service and appearance. For months there have been several customer panels (how clean do you think it is here, how do you find it smelly here) scattered throughout the building, but I get the strong impression that not much will change. (Original) Ik trainde hier omdat dit voor mij de dichtstbijzijnde sportschool is, maar ik heb het er niet lang vol kunnen houden. Anderen zou ik de sportschool echter niet aanbevelen. Het is altijd erg druk. Het ruikt er altijd vies en de kleedkamer/wc is onhygiënisch. Tevens zijn de kluisjes erg gedateerd; ik stoor mij mateloos aan de bediening en uitstraling. Al maandenlang staan er meerdere klantenpanels (hoe schoon vindt u het hier, vindt u het hier stinken etc) door het hele pand verspreid maar ik krijg sterk de indruk dat er niet veel gaat veranderen.

Customer service is awful. People working there are stressed and there is a lack of information. There has been construction at this gym for months now. I am wondering what they did during the pandemic? Construction could have been done then. It is something I would never recommend to anyone

The place is clean and well maintained. Very large gym (4 squat racks, 2 cross overs and many machines - mostly plate loaded). Day pass is a bit expensive (30 EUR) though

Too hot and VERY smelly most of the time and unnecessary and ridiculously loud DJ'ing sessions that ruin your mood, not to mention the bad customer service during the lockdowns - continuing to charge a membership fee while being closed and receiving help from the government is illegal, as is one-sidedly changing the contractual agreement. I wish I'd never become a member.

They made some big improvements especially in increasing the floor space, and improving cleanliness. It feels less crowded. The new design is cool but it’s a shame because the lighting design takes away from the gyms best feature; it’s location in an old grand banking hall. Only draw back is that the sauna was removed.

PLEASE 24/7! I have been training here for a year now and I like it a lot as I wouldn't change anything to it to improve it. However, I'd really much enjoy longer hours or, even, 24/7 opening hours.

The trainers are qualified and the staff is very helpful and nice, location of course is suitable and handy. Nevertheless I must say that for a black label the facilities are definitely NOT up to standards. The AC in the gym doesn't work so to train is very difficult during summer months. Regarding the changing rooms: the sauna doesn't function properly, there is a real lack of mirrors, a proper sink and hairdryers (that I would expect from the price of a black label), not to talk about the fact that looks still half done. Can be better.

Good overall gym for the price (if you go every day like me) but hopeless customer service policy. Never had anything go smooth or as promised. Even when they say something is fixed with your membership, be sure it’s not. The staff is kind but the management is just bad business. Aside from that I have to add that workers are there for months now making crazy drilling noise and walking into the ladies dressing rooms. I’ve finally gone to another gym

A little example of how “clean” this place is. I’ve complained several time by emails. The place is now under construction, many things are broken, no sunbathing that you took away without informing anyone and without adapting the price, no sauna for months. Half of what I signed off for. And you didn’t think it was a good idea to give a discount. Way too many people, not enough lockers. The whole trainmore concept isn’t happening still. And still not understanding what “black label” means.. Only thing deserving 5stars is your team at the reception, really nice and professional. But for the rest it’s really disappointing.

Train More's two floors, three zones in rhyme. Great gym and staff - Carola is prime. With amazing folks, they'll see you through, Fitness excellence, waiting for you🙌🌞

Turned black label club which increased the price drastically but at the same time you cannot follow your workout routine anymore since it became way to overcrowded.So price increased and quality decreased over time...

Toxic company, bad management, not a good environment

Great place to work out in amsterdam with amazing views ! Staff was very accommodating even though we were travelers and not local. They offer day rates to anyone passing through. Clean space with lots of equipment.

After my first experience at the Train More gym located at The Hague I knew I needed to check out the one in Amsterdam during my visit. I had the pleasure of meeting Rosita who gave me the walk through, very sweet women who works with a great team. This gym is amazing! It's a maze of gym equipment, it was busy, but not overly crowded everything is spread out for those introverts and extroverts. Showers were very clean, the regulars were welcoming. No complaints really, there was a live DJ who played some pretty good jams. They even have a protein vending machine witch is super convenient for on the go. Thank you again Rosita & the rest of the team, you guys rock! @brytrue_tattoo 🤘

Y’all need to fix the water for the showers. It’s been only cold water for months!

Terrible customer service. No communication whatsoever. I sent them 6 emails, gave them 1 phone call (they don't even show their phone number online) and still no response. In the mean time they are deducting money from my account unfairly, for months I couldn't even go the gym.

TERRIBLE to non-existent customer service! This company likes to scam people and judging by the reviews, they do it regularly. Never again and also won’t recommend to any of my friends. Not worth the money.

Bring back the appointment booking. This I'm here at 14:00 and every free weight bench is occupied and most of the machines. This gym is too small to allow people to come anytime.

It's more than gym, it's an example of the best. This is my home gym for 7 months now and I am just loving it everyday. I love their social initiative like Trainmore foundation for kids. It has the best equipment. Staff is just awesome everyday. No complaints whatsoever. If you are a tourist try it out for sure. Or just get a subscription.

The equipments are good and the staff very kind. But some action is needed to make the gym for everyone, because it is impossible to have a nice workout session with people watching videos while taking the spot in the equipments. Another common thing are people never keeping the weights in the right place after use, then the others need keep looking for it all over the gym. I see very often the staff organizing things (thanks for that), but it is not enough. At some point, you'll need to take a more sustainable action to create a better environment for all using the place.

I have been a member since April, I had monthly subscription in Parnassusweg after that decided to join Singel club and paid yearly subscription on 23rd of July. But since then my tag still doesn’t work and I can’t access my new gym using my tag more than 2 weeks already. Of course, trainers pass me without tag, but they can’t resolve this issue. I’ve done 2 requests to customer support, but no answer. For these 2 weeks I was in the gym 6 times, but all these visits were not counted because of this membership issue. In the app I can’t see these visits because it mentioned that my subscription doesn’t allow to count visits… I really like this gym but this IT system extremely disappointing and doesn’t provide an opportunity to use the gym as was designed and promoted. If it helps to reach out somebody would be great. P.S.: free protein shakes are really dope feature, but haven’t been working more than week already ;(

My experience at the gym was the best. The gym facilities and machines are just incredible, but the best part is customer service. Giada, at the front desk, is the most friendly and supportive person possible. Congrats, you have an amazing place.

Love this gym! Not super busy during the day and late evenings after around 9 pm which is great! Very spacious, organized and clean. The equipment is amazing, pretty new and you can basically find most of the stuff you need . The stuff is very friendly and helpful and Rosita is the best! She is there for everything and always so kind! It was a good decision to come here.

great very modern gym, nice atmosphere and super clean and tidy. Carola was a great help with getting everything set up. really enjoying my workouts and the vibe here. he here if you’re looking for a fantastic workout spot in Amsterdam 🙏🏻

Great unique location. The cellar full of Hammer Strength equipment. With the rest being Techno Gym. For a gym as big and as central as Singel, I do think they should extend their opening times. Considering making it a 24/7. Like the name suggests: Train(ing) More is now limited due to limited opening hours.

Visited with friends to exercise together during a day in Amsterdam. Even though we may not fit into the typical Havermelkelite street scene with our tattoos and thick bald heads, we received extremely good and hospitable help from Remy. TrainMore Amsterdam Singel is a very neat and very well-equipped gym that can meet the needs of 99% of athletes. An exception to this is the advanced powerlifter who would like to train with competition equipment, as you will not find a combo rack/competition barbell/calibrated plates here. More than enough power racks, technogym discs, calibrated bumper plates and deadlift platforms to enjoy yourself and get a good workout. Definitely a recommended gym!

Great gym, suits all my needs and more. I usually go first thing in the morning, mid afternoon or late evening around 21.00 and I never have any issues with waiting for equipment etc. It is clean and comes complete with friendly, knowledgeable staff. Other gym members are very friendly too, although I usually keep myself to myself. However the weekends are completely different. I imagine all the negative reviews are from the weekend workout w*$%ers who have worse manners than the pigeons on Dam square. The place is a mess, a free for all. You can have it, I'll make weekends my rest days like all the other smart people. Staff also seem to accommodate to these types. I do not use their classes and have not tried their refreshments and most probably never will as I live around the corner, it is just a fantastic place for a good workout with all the facilities.

(Translated by Google) Really not a good gym. Where to start? 1. Old appliances from the 90s. 2. Not fireproof because all doors were locked half an hour before closing time and the only person present from Trainmore had to find the key to the emergency exit. But why I actually wanted to write the review: 3. There are timeslots now because of corona and you can exercise every hour. The problem is that everyone is waiting at the entrance 1 minute before the start of the timeslot. And unfortunately way too close together, no distance at all. Nobody said anything further. Conclusion: not a good gym. I am going back to sports at Sportcity, I like it much better, with new equipment and nice people. (Original) Echt geen goede sportschool. Waar te beginnen? 1. Oude apparaten uit de jaren 90. 2. Niet brandveilig want alle deuren waren een half uur voor sluitingstijd op slot en de enige aanwezige van Trainmore moest de sleutel zoeken van de nooduitgang. Maar waarom ik eigenlijk de review wilde schrijven: 3. Er zijn timeslots nu ivm corona en je kan elk uur gaan sporten. Probleem is dat 1 minuut voor de start van het tijdslot iedereen bij de ingang te wachten staat. En helaas veel te dicht op elkaar, totaal geen afstand houden. Niemand zei er wat van verder. Conclusie: geen goede sportschool. Ik ga weer sporten bij Sportcity, dat bevalt veel beter, met nieuwe apparaten en leuke mensen.

It's difficult time for everyone during covid-19, but this organization just closed the changing room creating a mess of people in the hallway people are changing there all genders together plus it's less safe than keeping the changing rooms open, imho they messed up. What they at least could do, knowing it in advance - placing asian style walls for people to feel comfortable changing, still doesn't solve the safety concern issues...

(Translated by Google) This company is very rude when you apply for a job, promise that you will call back and never let anyone hear anything from the head office. (Original) Heel onbeschoft dit bedrijf bij een sollicitatie beloven dat je terug belt en nooit wat laten hoor heel laf van het hoofdkantoor.

They will literally charge for services rendered even if you have never been to the gym ( I registered on Sunday and deregistered online 3 days later). I have never been to the gym and they are threatening me with 150 euros I owe them.Stay AWAY from this gym. It's a fraud.

6 power racks, which is good. Changing and shower room is worse than in prison, and the locker system is not that simple or secure. Don't go on Sundays if you value your sanity. Edit: handled covid extremely badly - the only way to freeze membership was to sign up again for a minimum of 12 months after lockdown, or pay half the membership fee in return for all of nothing. Upon returning to the gym, there is still only a single disinfectant for the entire area. Cannot wait for the pandemic to wipe out businesses like these, they don't deserve to be open.

(Translated by Google) Nice gym. People really come to train! Hygiene in the bathroom could be slightly better. (Original) Fijne gym. Mensen komen echt trainen! Hygiene in de badkamer kan iets beter.

They don't provide members with a phone number to call. Phone number is not listed on website or in Google.

Train...More...Pay...More...eventually.

I like this gym! Its vibe, full equipments and more importantly the staff! Just keep that in mind that the entrance is around the corner!

dirty inside and music is too loud almost all the time. Most of the machines are broken and never fixed. Overpriced and overcrowded most of the time.

Good gym and facilities but very poor backend staff and customer service. Charged the initial payment twice, then charged the full price for the monthly fees even though I had signed up on an offer for lesser price. No response for weeks

For me the best Trainmore in Amsterdam. The strength area downstairs is mostly Hammer Strength equiptment which is IMO by far the best. Downstairs has the best leg machine section I have encountered in Amsterdam. Should be a stricter policy however on people returning weights to theirs stacks after use. Have seen some people struggle to remove heavy weights to use a machine after someone has left them there previously after use. In my gym back home there is a 3 strikes and you’re out policy for that and banned for a month. Big enough to lift them, big enough to put them back… Anyways overall, great gym, great space and great staff

Best gym I have ever been to, great equipment, staff and people. Does not compare to any gym in my home country, and puts my gym in my home town to shame. Just finished my two weeks and I have 0 complaints, can’t wait to come back to Amsterdam to train some more at this gym.

Great gym, clean and plenty of equipment to choose from, love the cardio session as can be relaxing watching the outside and the canal. The manager is always very helpful with any questions or concerns, it’s great to always walk in and be welcomed with a smile from any of the staff members,I would highly recommend it

I went to this gym with my daughter Chiara while we were on holiday. We were really amazed by how it is fully and well-equipped and by the fact that it offers free coffee, tasty water and protein shakes. Best gym ever! We will definitely come back!

Mixed feelings about this place. Here's my pros and cons: Pros: - Clean equipment - They have almost everything you need - Sauna is great - Bathrooms are almost always clean - Some people in customer service are really nice Cons: - The gym was open during renovations. One of the workers walked into the ladies bathroom while I was naked in the sauna. I told customer service about this. - It can be very busy during the morning.

There is really nothing to complain about in the gym area and the staff is also nice. I like training there. Only in the past few months have I been able to take a hot shower exactly once. Seems like a pretty minimal requirement for a black label train more to me

Great atmosphere most of the time (at times it is to busy) Staff is super helpful and friendly. Gym is clean and tidy.

Best gym in all of Amsterdam.

Absolutely the best gym in town! Had a wonderful experience, the gym is well-equipped, spacious, with a variey of high-quality machines. And most importantly a very professional & kind staff! Would highly recommend it!

Great gym

Climbing wall was broken for almost a year, no joke. Em the gym would be ok but they need more pilates and chilled classes. Theres barely any. Im getting tired of it

Would definitely recommend this gym :)

Not as good as the Oostpoort location, still super nice

Great place, nice location. What a pleasure to work out in this ancient bank building... (ADO / 2017)

Lot of space and very decent equipment but the set up of the place is really strange and gives a very confusing over all feeling. Went there only once and things were a bit messy. Good gym for the location but for a Black label I was expecting something somehow cleaner or more tidy.

Too crowded, Noone wearing masks

Nice place you can catch a train to Paris from here! Please be aware of pick pockets, they are everywhere, suggest don't take valuables along. Summers are better for when you will be greeted with blue Sky's and warm smiles. Neat and clean with cabs to take you any where you wantbinbthe city.

This gym is an absolute RIP-OFF. I signed for a 2 years membership a couple of months ago. I've moved out of the country definitely, and asked them to cancel my membership due to that (something that they told me is a good enough reason to cancel without any penalty). After not been going to the gym for a while (due to COVID measures) and then moved to my own country, they are now asking me for the full 2 years payment. I've tried to contact them several times via email, and they won't reply at all. Apart from that, they don't provide a telephone number for someone to please explain what's going on! It is an absolute RIP OFF!! Even after providing them with full details of my move, they are not answering back at all!

(Translated by Google) Superb gym with all the necessary equipment as well as a HIIT space (Original) Superbe salle de sport assortie de tous les équipements nécessaires ainsi qu'un espace HIIT

(Translated by Google) Top location only too busy to book (Original) Top locatie alleen te druk moeite met reseveren

Nice gym with good equipment. Six squat racks, that’s quite a lot. Pretty big for an Amsterdam gym. Only thing I’m missing is a machine for calves. And dumbbells that go a bit further than 42 kg would be nice.

I have been working out at this spot over 3 years. It is really nice to fit myself in this intense but also cozy environment. Location is good to close to central and Dam square and also facilities are qualified and staffs are warm welcomers.

Good to be back 💪🏻😎👍🏻

Awesome gym

Worst gym experience ever

Highly recommended 💪

(Translated by Google) Good gym, unfortunately very rushed at rush hour! Fortunately everyone cleans up their things and it is a clean gym. (Original) Goede gym, helaas op rush hour wel ontzettend druk! Gelukkig ruimt iedereen zijn spulletjes op en is het een schone sportschool.

Nice equipment, but dirty toilets.

Great gym! But way to crowded

Best gym. Friendly staff. Mostly😁

(Translated by Google) Too busy ! (Original) Te druk !

Good place

Train cheap

Great music!

Great Gym. Great staff. Amazing music and facilities.

Love this gym!

BEAUTIFUL SPACE! Had a great workout and there was ice cold water for free available. This facility had everything I needed for a good lift, it is spacious, clean and not crowded.

Love the gym, wish the showers were always hot 🙃

Amazing gym, great facilities and all staff is very friendly-chill, and the location is perfect. Will be a member for years!

Amazing gym and easy to navigate

It's a nice gym with regards to the equipment, but I don't love the layout, I prefer other TrainMore locations

Best gym ever.

Beautiful gym with a nice subscription system. At main times it can be a bit busy because a lot of the machines are there only once.

Great building, great space, not the gym for me. Very commercial and lacks diverse and frequent group classes

Amazing gym, all equipment very new and cool machines to try out. Very clean and the staff were so lovely and very helpful. 10/10 best gym in amsterdam

Traveling from NYC and having visited a good amount of gyms across the U.S. and Europe, this place has it all: all sorts of machines and equipment, it's very spacious with vibrant energy and good music. Jurgen was super kind, friendly, and helpful. It's always a pleasure to deal with someone who takes a lot pride in their work.

Great gym, a lot of weights and machines! I trained for one day there, very cool. Staff is very nice.

Last year they had a boxing room, a sauna in the man changing room, now it's cool after the renovation and all, but I lost these 2 benefits.

Really good gym to cater for everyone, didn't realise how big it was in there ! I tried to sign up for the free day pass but the website kept bringing up an error. Luckily tom on the front desk sorted it for me and was very informative and polite and showed me around.

SCAM BEWARE! I paid for a membership in Oct 2022 and was told that it was for only one month. I did not choose to continue because I moved and I am still being charged although I have cancelled on their website online twice and on the phone with their customer service as well. They continue to charge me. I blocked them in my bank account and now they are threatening to report to collections. It is a horrible experience! I may have to hire a lawyer in order to solve the issue.

I had an overnight stay in Amsterdam before taking a train this morning and used the gym. Couldn’t recommend it highly enough. Eduardo the trainer at the desk was really helpful and showed me around the facilities, very friendly and helpful guy. The equipment is better than any gym I’ve ever been too as well: all very modern, in good condition and there are machines for any muscle group you’re looking to work on. Also very good changing facilities, as well as free coffee! If you plan to stay longer than a night it is worth signing up for one of the longer passes but even if only a day it is well worth the money! Thanks again

The Trainmore Singel is one of the best gyms I have ever been to. The staff are very nice and helpful! The gym itself has all the equipment and machines you could ever ask for, and is very neat and clean. It doesnt feel too big because its separated into different rooms, which I really liked. It also has free proteinshakes and other refreshments! The wardrobes works with a pincode system or with the chip, so you dont need to bring a lock. I’m very happy with this gym, and will highly recommend it to anyone looking for a place to work out in Amsterdam.

Amazing location with a great induction during my first visit the other day. Thank you Carola for the commitment and kindness. Great floor split and imense variety of machinery. 2 olympic trees available so waiting for a spot is probably unlikely even when busier.

Fantastic staff, very happy with the equipment selection. Jelger showed us around and was very friendly. Great atmosphere. Would highly recommend

Very well located gym. Nice machines and personal was very nice. Carola was very kind and helped me with all of my doubts and she recommended me what exercises to do, she was very lovely! If you need a gym in Amsterdam, this should be your choice!!

great gym. plenty of equipment. buzzy feeling. no extras like shower towels , sauna. Good for a local or resident. Clearly they are not looking for business from travellers . Got rid of the week pass and put up the day pass to 30euros which is ridiculous for what’s on offer. Greedflation

Best staff ever. I googled gyms close to hotel. There was one called "splash". I walked over in the rain to find it was closed. I contemplated giving up on a workout at this point but jogged over to train more on the recommendation of my hotel staff. Wet and tired i was in a fairly grumpy mood. This all changed when i met Carola at the front desk and she welcomed me with a huge smile. What an Angel. She was super helpful showed me around and the place. Gym was big and had everytbing i needed. The changing sheds have cool neon lights and brings a good vibe.

Great gym with large choice of equipments. High quality machines, clean. Not too noisy. Staff is very nice. Eduardo is very friendly and helpful. Not too crowded, nice people training. Complimentary coffee. All you need to start a good day!

Excellent mood lighting and a wide variety of equipment! No towels, so remember to bring your own (can’t really shower unless going straight home with a wet towel). The flavored water dispenser is a nice amenity. The vibe is great, with patrons serious about fitness.

Unfortunately, protein shake machine isn’t available all the hours of opening. One of the staff starts to clean the machine at least 1 hour before closing, so you should hurry up to taste protein before 22.00 or you will have no chance. This is so disappointing. Of course I understand that staff should clean everything before closing, but at the same time I expect that I can use all the facilities during open hours. And I should say that it happens only when one brunette girl works, other shift cleans machine right before closing, so no claims for them

Really good gym, all the gear is new/working. Staff are very friendly and polite. Cool vibe inside, sick lighting. Also a very sick fresh whey shake vending machine!! 💪🏋️‍♂️

Kickstart your day at TrainMore Singel! It's an excellent gym offering a wide range of high-quality, clean equipment. The atmosphere is great and the staff friendly. Plus, they offer complimentary coffee and protein shakes!

I have been coming to this gym for over a year and a half now and there are several things that I really like and others that I truly don’t appreciate for the price that you pay. - I love how spacious the gym, the quality of the machines and the broad extent of machines that the gym has for any given type of training. - I truly do not appreciate how some of the staff can walk around the gym and literally overlook the mess left behind from users. Weights everywhere, and some in the staff will just walk past the mess and not even flinch. This is truly bothersome yet understandable during busy times. Yet, I have gone to the gym at various different times of the day … and even during down time some in the staff will just overlook the mess left behind. - Another aspect I don’t appreciate is that some people from the staff spends a great part of the time of their shift just socializing without paying much attention to people that might be waiting at reception to be assisted with whatever they may need. It has happened in several instances where I personally have let staff know that there are people waiting to be helped out at reception while they socialized, were on their phone just walking around ignoring the mess or sitting at the office. I don’t necessarily want to be unfair to the entire staff that truly puts in a lot of work and effort into their job. This is specifically one individual. - Lastly, and I think I speak for some other individuals as well, i would appreciate if TrainMore as a whole provided more transparency as to how the discount system works. How are you tracking the amount of times people go to the gym? Is there a designated amount of time that the user needs to spend in the gym for the workout to count towards the discount? This comes from being pretty consistent with my visits to the gym yet the discount tracker on the TrainMore app not reflecting the amount of times the user goes. Thank you.