My colleague and I had booked a 60-minute climbing lesson on Saturday January 21, 2023 at 3:00 PM. This class would last until 4:00 PM. We arrived right on time and then had to wait 20 minutes. We then went to the counter to cancel the lesson because we had to leave at 4 pm and we paid for a 60 minute lesson and not for 30/40 minutes. We wanted our money back, which is our right according to the Civil Code (Book 7, Title 1, Section 9), this section regulates the assignment agreement, whereby the service provider is obliged to provide his services on time and in a proper manner. feed. In the event of non-compliance, the consumer is entitled to compensation or refund. The employee in question also rolled her eyes and was very unprofessional about the fact that we could no longer and did not want to climb. In addition, we could only move, which is what we initially wanted, but because of the way we were treated, we don't even want to come back. What now? We will not get a refund because WE are responsible for the fact that they cannot give their lessons on time, that it is too busy, has a shortage of staff and does not have a professional attitude. We receive an aggressive voice of tone via email that we should be grateful that they wanted to move it "for us" because they could not carry out the appointment. We also received the response: “It's a shame you chose this path” “this option makes no sense” The upside down world and where is the customer service/bonding?

Great gym and was happy to stop in here and get some climbing in while traveling. The walls are high and the vibe was very friendly and chill. Bouldering area was pretty small but the second was fun and not what I expected - very technical and height accommodating for both shorter and taller climbers. Excited to come here again next time I'm in Amsterdam.

Nice hall. Not the highest one in town, but the routes are good and there is also a small bouldering section. Staff is always really friendly and helpful.

I came here to climb for the first time on my life and I can safely say that it was a very pleasant experience! The staff was very friendly and helpful. They also have a bar with drinks and pies, good for after the climb session.

First time at this wall. The staff and other clients were very friendly and helpful. Found a new climbing buddy within minutes. Great setting too, we climbed easy as in a rush. But great moves on the 6bs already! Will definitely be back next time I am in town.

Beautiful climbing walls and attentive instructor(s).

Really really nice relaxed environment super profissional. Went there with my 4 year old daugther today for a first trial and i believe i will become a regular The staff was super nice teaining prices are eeasonable and Lili the trainer was always with us super caring and we had an amazing time. I guess the only downside is the overpriced counter bar / food payed almost 5 euros for a coke and an apple. ( A bit too much)

Really nice experience so far! We booked a basic climbing course and we have been incredibly satisfied. The teachers are very helpful and share great tips! The gym is also well maintained and clean and has a very nice atmosphere.

Great place, they change the routes very often and is quite beginners friendly. Kitchen meals quality depends a lot on who is preparing, it varietes from great to extremely poor.

good atmosphere, nice people!

Great place. Centrally located. Routes are changed at an acceptable rate. Lead climbing routes are now also changedfrequently. Affordable beer and food if you are a member

The climbing wall is a lot of fun to do. It is suitable for young and old with a normal physical condition. There is a small canteen where you can have a drink and changing rooms. Lockers are provided but you must bring your own lock. The staff are very friendly and helpful. I recommend you try it if you've never done it.

The staff are really nice! The routes are great. And the food is amazing, we really enjoyed it!

Great place to climb! There is also a small bouldering section. The place also has a bar inside (in the middle of the room) where you can have good food and snacks.

I just looked at the activities there.

Lots of variation in routes. Often new routes. Good coffee. Warmup/stretch area needs some love so there is a bit more space and not everyone has to walk over you to get to the bouldering or their bag

Great place and location. Good routes on climbing wall. Small bouldering hall, but enough for a good afternoon.

Not the biggest or best setup, but a very cozy and efficient use of the space. It's also such a great location. Slightly cut-off from Centraal due to the construction work in the area, but still so we'll located. And compared to climbing gyms in the USA, they have a bar for beers after your climb!

Nice place for a climb, the staff is amazing.Been climbing there for years but lately its getting busy and my girlfriend got her phone stolen from the dressing room. I mean who steals phones nowadays? and would never expect climbers to steal. So be carefull where you put your stuff

Good bouldering (although small) but bigger top roping.

Exciting place with nice people

It has a good climbing wall, reservation is needed in advance. Also has a food bar inside it

Climbing is one my favorite things to do. The routes are very nice, they are renewed on a regular basis. Very good place.

Very nice place to climb. But you might face some communication barrier if you talk in English.

Great day with Robin, Luc & Grandpa

Amazing staff :)) let me in even though they weren't even open. Good vibes great people - any solo traveller will feel at home